Uber Customer Service Issues

I recently used the app to request an Uber Black at Los Angeles airport. The car arrived promptly within 2 to 3 minutes. The driver took me home using a different route, which seemed to wander a bit. I paid $69 at first, but the receipt I received showed a total of $[redacted], including a time surcharge of approximately $67. I have been traveling to and from LAX for many years, and despite the driver's detour, the trip did not take longer than usual.

Last Wednesday evening, I booked an Uber ride. Prior to confirming, I verified the trip cost which displayed around $37, ensuring I had over $40 in my account before proceeding. To my disbelief, Uber charged me $75 post-trip, resulting in an unexpected debt. Furthermore, Uber falsely claimed the driver waited for me, when in fact, I waited for the driver and promptly boarded upon arrival. Since I am hearing impaired and unable to call, kindly communicate with me via email.

I lost my phone in the Uber driven by Thomas, and it is my only means of communication. Please contact Thomas and ask him to return the phone to Petra Emma Joy Gomez at Baylor Scott & White Hospital today at the Heart and Vascular Entrance and hand it to security, who can page my name. Thomas can identify my phone as the one I left at [redacted] Indian Trail in Harker Heights near the green bus stop with my daughter. The vehicle he was driving is light brown with damage on the right side passenger door. My black phone has a transparent red cover, it's a new Nord [redacted] from Metro PCS, possibly left on the back seat or floor. I am willing to compensate Thomas $40 on October 30, [redacted], for returning it as I need it for work. Please return the phone to Baylor Scott & White Hospital in Temple promptly; it's crucial for my job and communication. Your assistance is greatly appreciated.

I need reimbursement for Uber trips in San Francisco. I have lived in CT my whole life and have never been to San Francisco. I reached out to Urgent Help in the app detailing the dates and charges for trips I didn't take, suspecting my account was hacked. I urgently need this money refunded as it is crucial for my commute to work today. Uber is my daily transportation to and from work.

My Uber account got deactivated due to a glitch in the app wrongly accusing me of violating community guidelines. I perform Uber Eats on a bike, but when weather conditions don't allow it, my wife, also an Uber driver, drives me to complete my deliveries. Additionally, on Monday, the Uber app malfunctioned during a ShopTemplete order to [redacted] Hospitality Dr., making it impossible to complete the delivery. I contacted Uber support, and following their instructions, dropped off the items from Target at the Marriott hotel. I was assured that this cancellation due to the glitch wouldn't impact me, but then my account was deactivated. I had diligently earned over [redacted] points, achieved a 94% satisfaction rate after working tirelessly for two months. I even referred someone, Jamir P., who now delivers Uber Eats on a bike, but I received no referral bonus. It's disheartening to be deactivated despite striving to excel in customer service and going the extra mile to ensure prompt and secure deliveries.

I recently had an Uber package delivery boy pick up a helmet from me, but during the delivery, he disconnected the service and turned off his mobile phone. I am currently unable to reach him, and Uber support is not being responsive to my messages. I have his photo, and I have lodged complaints on social media platforms like Twitter, Facebook, and Instagram. Please assist me in reaching him or provide a way to contact me until I file a complaint with the authorities against Uber.

I made a booking for an Uber cab from T3 Airport Delhi to Dwarka, Delhi on October 17, [redacted]. The fare shown on the app was Rs [redacted]. However, at the end of the trip, the driver demanded Rs [redacted]. Upon checking the app later, it indicated that I only needed to pay Rs [redacted]. Feeling deceived by this unethical practice of Uber to profit at the expense of customers for a mere few hundred rupees. It's not about the amount but the unsettling experience. This incident feels like a robbery. What kind of scam is this?

I need to travel from Porterville to Lemoore urgently to assist my mother, as I am currently the closest family member who can provide the necessary help. My sister has generously offered to cover the expense of the trip, but I require a price estimate from your service for traveling from [redacted] West Putnam Ave in Porterville, CA [redacted] to [redacted] North Lemoore Ave in Lemoore, CA [redacted], and a return trip as well. Your prompt assistance in providing a quote for this round trip would be greatly appreciated. Thank you.

On October 23, [redacted], I was charged twice for an Uber trip due to a driver error that occurred on October 20, [redacted]. The driver mistakenly went to a different location than the one I had entered in the app. After waiting for over 30 minutes for the driver to arrive at the correct location, Uber dispatch had to intervene before the driver finally showed up for pick-up. I believe that I should not be responsible for the additional charge of $60.06 that resulted from the driver's mistake.

I had my first Uber ride on May 12, [redacted], using a promotional coupon from retailmenot.com (LOISS1) for a free first ride that was supposed to expire that day. It seems like there was an issue with applying the coupon correctly, as my payment didn't go through. The driver didn't charge me at the time, but later on, I discovered that my Uber account wasn't settled, preventing me from booking another ride. Despite updating my payment methods and reaching out to Uber's online support multiple times, the payment issue remains unsolved. Both on the app and desktop, I encountered different error messages when trying to pay. I just want to settle the $34.51 bill and be able to use Uber services again without any hassle.

I purchased an Uber Cash card on August 3 around 5 PM. I received an e-card via email, but the email containing the PIN to unlock the card was never sent. Despite checking my spam folder, I did not receive the necessary email. Attempts to contact Uber were unsuccessful, leading me to contact my credit card company. After 30 days, they confirmed the purchase but did not address the issue of the missing PIN. Seeking a resolution, I discovered this forum and hope to receive assistance in processing a refund. The Uber Cash card has vanished from my email, leaving me unable to access the PIN for usage. I made the purchase with my Apple Card ending in [redacted] issued by Goldman Sachs. Any support provided would be greatly appreciated.

Hello, I recently noticed a charge on my bank statement for an Uber service in Amsterdam on October 30th. However, I was not in Amsterdam at that time as I currently reside and work in France. It appears my credit card was used without my authorization. The amount in question is €38.85. I have disputed this charge and requested a refund to be processed back to my credit card. Additionally, I have taken steps to inform my bank to prevent any future unauthorized transactions by Uber. Thank you. Regards, Eleonore LBV

I took an Uber on Sunday morning, but the driver never arrived. I was overcharged by five dollars, and when another driver finally picked me up, they charged $15 for just a short distance. This experience has left me feeling frustrated and taken advantage of by Uber drivers. I am seeking a refund for the overcharge and the excessive fare. If this issue is not resolved, I will consider taking further action by bringing attention to this matter through channel 7 news to shed light on how Uber conducts its business.

Hello, I had trouble entering my card information twice in your app. I attempted to delete the details but was unsuccessful. I feel like my card information is being stored excessively in your database, despite the issues with your app. Please delete my credit card information from your records as I am considering not using the app anymore. Thank you, James

I am seeking assistance for dealing with fraudulent charges on my debit card for multiple rides in a city I have never visited before. Despite not having an Uber account, there have been over $[redacted] in charges on my card, with no resolution from Uber so far. All these unauthorized transactions occurred in San Francisco, California, a place I've never been to, while I am based in Roseburg, Oregon. It is crucial that I address this issue promptly. How should I proceed with filing charges against the drivers responsible for these unauthorized transactions?

I recently used your service to visit my wife in the hospital and was quite pleased with the experience. However, I am currently facing an issue where upon clicking the Uber button on my home screen, a black screen with your company name in white appears. This screen does not allow me to proceed with entering pickup and destination information. Other functionalities on my phone are working fine, indicating that this issue might be related to your app. I would appreciate your help in resolving this matter. Thank you, John M. Shane

Uber recently charged me $[redacted] for a trip on September 22, but I only use Lyft, not Uber. I can't contact Uber because there is no phone number available, and the online support requires me to log in, which I can't do as they've blocked my account until I pay the disputed amount. They suggested I pay with a different card and provide the last four digits, but I refuse to do so as I consider this a fraudulent charge. No matter how many times I've reached out to them, they keep insisting on the payment method. I'm frustrated with this situation and unsure of how to proceed with Uber.

I am Janet C., a Legal Assistant for Joseph E. Macy, who is not an Uber user. Several unauthorized charges appeared on his Business AX card for trips on 9/19/23. American Express is investigating but we require more information from Uber, such as pick-up/drop-off locations and times. Despite multiple calls and email attempts, contacting Uber has been challenging without an account. I have tried various phone numbers ending up with driver support. An email response directed me to a link, but I can't access it. Kindly reach out to me at [redacted], ext. [redacted] or via email at [redacted]. I am willing to provide the American Express receipts again for further review.

My mother, at 80 years old, nearly fell victim to a scam involving an unauthorized Uber ride. Despite never having an account, she was billed for a ride she did not request. The situation escalated when she threatened the driver and had to insist on being let out. I am seeking assistance to identify the individual who arranged this ride for my mom. It is crucial to track down this criminal to prevent further incidents. I have detailed information about the driver's visit and even have video evidence. I have experienced challenges reaching Uber's customer service and am determined to escalate this matter through the corporate hotline. Your help in finding the responsible party is greatly appreciated.

I am experiencing difficulties with the Uber App when trying to arrange transportation from an airport in Florida to a hospital. Unfortunately, the lack of customer support makes it challenging to resolve the issue. I require assistance in booking four separate Uber rides: from home in NJ to the airport in NJ, from the airport in Florida to the hospital, from the hospital back to the airport in Florida, and finally, from the airport in NJ back home. Although I have successfully booked two rides, I encounter problems with the remaining two rides once I input the airport address. The "Help" feature provided by Uber has not been helpful so far. I urgently need to schedule the other two rides to visit my sister in the hospital in Florida.