Uber Customer Service Issues

Hello, my name is ***. I'm reaching out because my account has been suspended and I'm unsure why this has happened. Recently, I updated to a new debit card, and it seems my payment method wasn't accepted. I enjoy using Uber and would appreciate it if someone could investigate why my account is locked. Your assistance in resolving this issue would be highly appreciated. Thank you.

I recently participated in an UBER sponsored recruiting and testing event in lower Manhattan. During the five-day program, I was asked to leave on the last day for taking a restroom break with permission. I was later informed by the NYC TLC that I needed the certificate from the class to apply as an UBER driver. Despite my efforts in the past two weeks, I have been unable to obtain the certificate. I strongly believe I should not have to pay for a class I've already completed due to the unjust treatment I received from the instructors. This message is an attempt to avoid further legal action, as I would prefer not to incur the time and expenses associated. I hope UBER will look into this matter promptly and issue me the certificate I rightfully earned. I have evidence to support my claims should further investigation be necessary.

I have contacted Uber multiple times about removing my phone number because I keep getting late-night messages for pickups. I recently got this phone number and don't know why I am receiving calls at odd hours for rides. I am a driver myself! Despite my requests, the issue persists as the passenger likely provided an outdated number. I am requesting Uber to block my number to avoid these late-night calls.

This morning on 10/13/15 at 9:10 am, my granddaughter departed from my address in Queens for Manhattan in an Uber car. Usually, the ride takes 45 minutes, but due to heavy traffic, the journey took over 2 hours, causing her to miss 2 buses to return to her college in D.C. Upon exiting the cab at 11:05 am, my granddaughter noted the driver's GPS was incorrect and ignored her directions. She described the ride as dangerous, with multiple close calls. We have a picture of the driver from the app. As a result, my granddaughter incurred expenses for two bus tickets and had to take an additional cab in D.C. since her original ride left. Although she uses Uber regularly in D.C. without issues, this experience was upsetting. I am sharing this feedback in the hope of receiving a response. Thank you.

I attempted to sign up for an Uber account but encountered an issue. Despite providing my primary e-mail, long-standing mobile number, and creating a password, I received a message stating my number was already registered when I tried to log in. I even tried using a different e-mail, but the problem persists due to my phone number. This is quite frustrating as I have used this number for over 15 years and do not wish to change it. Uber must address this issue promptly.

For the past two weeks, I've been attempting to obtain my background check from Checkr and Uber, but I've only received several automated emails that do not address my concerns. Despite being denied partnership, I have not received a clear explanation as to why. I suspect that my background check was not done accurately, which has stalled the process. Uber Support has sent me about 10 emails without providing a proper explanation, redirecting me back to Checkr, which has also been unsuccessful in resolving this issue. I appreciate your prompt response.

On October 28th, I took my first Uber ride to the Miami Airport, which was a great experience. After arriving in Lima, I continued to use Uber and recommended it to my friends. However, I encountered issues as I was using my US phone with roaming off. The boutique hotel I stayed at in Miraflores was centrally located but on a one-way street, making it hard for drivers to find. I received a negative review, possibly due to this. I also had trouble canceling my last ride when my husband offered to pick me up. It took me some time to locate the cancel option, and after canceling, Uber notified me of a potential charge. Now, back in Miami, I find myself blocked from using the service and need to resolve this as I plan to use Uber in Boston tomorrow. Can anyone assist me with this issue?

I recently signed up to drive but decided to try using Uber first. I scheduled a ride from my home to a local store with an estimated fare of $6-$11. However, upon completion of the trip, I was charged over $17. For the return trip, I was charged $9.64, which is significantly less. Comparing the receipts, it is clear that the first driver overcharged me. The trip distance for the first ride was shown as 7+ miles, while the return trip was only a little over 3 miles, which is the accurate distance. This was my first experience with Uber, and unfortunately, I feel like I was taken advantage of by the driver.

I had never used Uber before, but last Saturday I decided to use their service instead of a taxi because the wait times from taxi companies were too long. I was impressed with how fast the driver arrived to pick me up. The app quoted me $31 for the trip, but to my surprise, the driver said I would be charged $76 on my card after reaching my destination. This significant increase in price was very disappointing and frustrating. This was my first time using Uber and it might be the last after this experience.

I used an Uber ride yesterday, November 13, [redacted], around 2:23 pm, and I want to clarify that my ride lasted only about 6 minutes. The driver mentioned phone issues during the trip, but later charged me $40 for a $2 ride, which is unreasonable. I'm seeking a refund or a fair adjustment for this. I have taken this same route multiple times before, and the fare has typically been $7-$10. I need assistance in resolving this matter as it is unjust and unacceptable. Thank you.

I have already sent an email to Uber at [redacted] I received a response from the Uber support team advising me to call the driver and leave a voicemail requesting them to contact me. Despite repeated attempts, leaving multiple voicemails, I have not received any response from the driver. I replied to Uber's email but have not heard back. I am certain that I left my phone in the car during my journey and I am eager for the driver to get in touch with me at least.

I recently took an Uber Black and was surprised to see a charge of $[redacted] at the end of the trip. The driver missed several train stops I needed, and I had to get off at a station to request another Uber to my destination. Previous long Uber trips have never cost more than $40 or $50 for me, so this charge feels like a complete rip-off for a service I didn't even request.

I entered my email and password, but it showed the combination was incorrect. I then clicked on the forgot password link, but the email with instructions on resetting my password did not appear in my inbox, not even in the spam or trash folders. I thought the problem might be with my phone, so I deleted and reinstalled the Uber app, and also restarted my phone, but to no avail. I attempted to create a new Uber account but was unable to do so as it indicated that my phone number was already linked to an existing account. Therefore, I'm currently unable to proceed with setting up a new account.

I normally rely on taxis for transportation, but ever since Uber launched in Brazil, I have shifted to using their services. However, in the past two months, I have been facing issues with the availability of cars. The last time I booked, I had to accept a surge price and was disappointed to find an old car with a bad smell and a driver who seemed unprofessional. To add to the unpleasant experience, I was shocked by the high pricing on my receipt. I tried reaching out to Uber Brazil via Twitter, and they mentioned the demand in my area, which is not surprising given I live in Sao Paulo with heavy traffic. I find the lack of transparency concerning and am hopeful to receive a refund for the overcharged amount. I truly want to continue using Uber but the current situation has left me uncertain. Thank you for your attention.

Dear Uber Customer Service, I am writing to report an unpleasant experience during my recent Uber ride. The incident occurred on Sunday, December 14, [redacted], when the driver named CHARLES overcharged me. The situation became uncomfortable as he prematurely marked himself as "arriving now" before reaching the designated pick-up point at Sharon Green Apartments in Menlo Park, CA. Several factors indicate that I am due reimbursement for this occurrence: 1. CHARLES activated the "arriving now" status before my actual arrival. 2. When attempting to contact him, a different individual answered, suggesting a possible discrepancy in provided contact information. 3. Despite my efforts to signal him, CHARLES drove around the area without stopping or verifying my location. 4. The driver abruptly canceled the trip without notice, leaving me to request a new ride while standing in the rain. 5. Upon entering the vehicle, CHARLES failed to address the situation or apologize for the inconvenience, adding to my disappointment. Subsequently, I discovered a charge of 5.35 for the incomplete trip, which I believe was unfairly applied. I have attached the trip summary for your investigation and request prompt resolution to prevent similar occurrences in the future. Thank you for your attention to this matter. Sincerely, Anastasia

Hello, I am Luis Rosales, an Uber driver. I recently bought a [redacted] Hyundai Sonata. I am having trouble submitting the vehicle information. Despite multiple attempts since yesterday, the system keeps asking me to re-enter the details. I am eager to start working again and would appreciate any assistance in resolving this issue promptly. Thank you.

I am looking for the contact information of an Uber driver named Abdullah. I accidentally left my phone in his car. It would be greatly appreciated if the phone could be returned to 3 West 123rd Street, Harlem. Abdullah is from Morocco, but I do not have his last name. I do not have a phone or email to be reached at, so please drop the phone off at the provided address. For any necessary communication, kindly contact the staff at Mont Morris Guesthouse or leave a message for my sister, Siobhan M., who is staying at Jolly Madison Towers hotel. Thank you.

The driver arrived 20 minutes late and seemed to have trouble finding the right directions despite several calls for guidance. This delay caused me to miss my bus after being dropped off at the wrong location. Subsequently, I had to purchase a new ticket, endure a 4-hour wait, and navigate my luggage in the rain due to my disability. Consequently, I will be late for important family events. I request a refund for the ride and the cost of the missed bus. Please contact me at [redacted] Thank you.

I encountered an issue recently with my Uber account. It seems that my Rider account has been deactivated, and when attempting to log in, I am being directed to a Driver account instead. Despite trying to access my Rider account, I am informed that my email and phone number are associated with a Driver account. Although I have the Uber app on my iPhone 5, I am unsure if it is activated and contains the correct credit card information. I previously sought assistance a few days ago, but unfortunately, it was not fruitful. I urgently need assistance as I have to reach RDU tomorrow and I would prefer to utilize Uber for transportation. Can anyone provide guidance with this issue?

My Uber app has been crashing multiple times when trying to request a ride. There was an instance where I accidentally chose UberPool instead of UberX and had to cancel, leading to more app crashes. Surprisingly, despite not completing any rides, I noticed $1 charges on my account ten times. How is this possible? I've been charged nearly the amount of the fare for rides I never took.