Uber EATS Customer Service Issues

I ordered 1 chicken biryani and 1 chicken boneless sholay kebab but received 2 chicken biryani instead. The bill shows [redacted]/- instead of the amount paid, which was [redacted]. I am very disappointed with how Uber Eats handles food orders. There seems to always be some issue each time I order. Please correct my order quickly. My order number is #[redacted]. I would appreciate an update soon.

I am extremely disappointed with the service provided by Uber Eats. We paid for our order, and when I tried to contact the driver for some clarification, he arrived on a different motorcycle than the one shown in the app. Despite giving him the exact amount due of ₹[redacted], the app is still asking for additional payment. This is unacceptable, and I urgently need this issue resolved as soon as possible.

Tonight, I placed orders at [redacted] hrs from Burgrill and at [redacted] hrs from The Burger Club using my [redacted] account. Both orders were canceled shortly after I ordered, and I was charged [redacted] and [redacted] bucks for the transactions. I was told it would take 2-7 days for the refund. When I explained I had no cash left to order from Zomato or Swiggy and asked for help placing an order at another restaurant, I was met with apologies but no solution or offer of credits. As a result, I haven't eaten since 8 in the morning, and now I'll be going to bed hungry due to poor communication from your employee. I will not be using the app again after my refund is processed. That's all for now.

Our weekly sales have dropped from $[redacted].00 to $[redacted].00 despite our high ratings. This decline coincided with the introduction of new menus. Regrettably, the updated menus do not feature images or beverages, prompting confusion among customers who must now specify unnecessary details like the type of pasta for an order of "baked Ziti." These modifications are not being accurately reflected in the billing, resulting in the need for time-consuming corrections. Despite reaching out via multiple emails and phone calls, promised visits from staff to address the problems have not materialized. I have powered down our tablet and will not resume operations until a representative meets with me in person to resolve these issues. Thank you.

I encountered an issue with my delivery partner from Popeyes. He failed to reach out to me, so I had to call him. Despite my house number being on my Uber profile, he claimed he couldn't find it. After a prolonged interaction, he finally located my house. Frustrated by the delay, I declined the cold food he tried to deliver. Following the incident, he stayed at my door for an excessive amount of time, even contacting me outside of the app, which I found unprofessional. Determined to rectify the situation, I contacted Popeyes directly for an in-store delivery instead. Unfortunately, as the delivery was still pending, I couldn't place a new order elsewhere. I am dissatisfied with this experience and kindly request a full refund as a once-happy customer.

I have been using Uber Eats for about a year now, and initially, everything was great with local restaurants providing timely service. However, lately, the service quality has declined. About 70% of my orders have had issues, from missing items to receiving the wrong order. The prices have also increased significantly, making the overall experience frustrating. While refunds are given for mistakes, it's still inconvenient. A recent order missing half the meal and drinks led to a disrespectful interaction with the restaurant staff. Additionally, there was confusion with a delivery from a different restaurant, causing double payment for the same driver. The declining service quality, coupled with rising prices, is discouraging. I will continue to use Uber Eats for convenience, but the issues need addressing. I hope this feedback helps improve the service for all users facing similar problems.

I am Ross McEvers. I placed an order on McDonald's scheduled for delivery at 5:30 a.m., having made the order at 5:00 a.m. As it is now 6:15 a.m., no one has left the restaurant, rendering the convenience void. This is my first complaint ever, and it is unacceptable. Despite being a Postmates member with a $[redacted] annual free delivery subscription, I am dissatisfied, particularly as cancelling the order would result in a $10 charge for an hour and a half-old McDonald's meal. I must head to work soon. Realistic time estimates would greatly improve the service. I order from Uber Eats regularly, spending around a few hundred dollars monthly, and I hold an Uber Gold membership. Kindly process a refund to my account.

I've been waiting for my McDonald's delivery for almost 50 minutes now. Initially, it said it would arrive by 10:35, but the driver has been circling the McDonald's location since 10:20. It's only a 6-minute drive from my house, yet he didn't pick up the food until 10:50. Now, even though the app says it's on the way, he's still parked in front of the restaurant. I've restarted the app multiple times, so I don't think it's a map glitch. I'm afraid my food will be ice-cold when it finally arrives, considering how long it's taking. This delay is frustrating, especially given the high delivery fee.

I recently ordered pretzels and cheese dip from Buffalo Wild Wings through Uber Eats. Unfortunately, the cheese dip I received was extremely watered down and had burnt pieces mixed in, making it inedible. I contacted Buffalo Wild Wings right away, and the manager directed me to Uber Eats for resolution. However, when I reached out to Uber Eats, the customer service representative seemed frustrated, didn't provide a clear solution, and abruptly ended the call when I asked for her name or employee number. I was informed that it could take up to 24 hours to receive a response regarding my issue, leaving me without food for now. I am disappointed by the lack of a swift process for resolving such complaints, especially given the size and reputation of both Uber and Buffalo Wild Wings. I hope this matter can be addressed promptly.

I am on a tight budget and decided to indulge in an $18 ice cream today. Unfortunately, the Uber Eats driver assigned to me did not speak English. Despite trying to communicate through messenger and phone calls, the driver abruptly hung up on me. When I repeatedly tried to reach out, he ignored my calls. I contacted Uber Eats to cancel the order due to the driver's unresponsiveness, but to my dismay, they refused to refund me. Frustrated and stressed, I expressed my dissatisfaction but was met with no resolution. As someone with severe anxiety, this experience has deeply affected me. It's unjust that Uber Eats won't refund my money for an order mishandled by a driver who couldn't even speak English. I demand a refund and will escalate this matter if necessary until it's resolved.

Yesterday, I placed an order on UberEats with order #894D8. When the delivery person was one minute away, I was waiting in the parking lot for my food. His phone number, initially unreachable, was then switched off (Ram - [redacted]). Shortly after, I received an email stating my order was canceled, and I would be charged. My phone was working, and I was actively trying to reach him. Despite this, he didn't attempt to deliver to my doorstep. I refuse to pay for this mistake. If I'm charged ₹[redacted] for the canceled order, I demand a refund or will escalate the issue. The delivery person must make an effort to locate the customer. I expect a prompt and favorable response from UberEats. Thank you!

I made an order on Uber Eats and was charged an extra Rs. 60 for a surge in delivery fee. Despite the estimated delivery time being 7 PM, no delivery partner was assigned to me by then. I visited the restaurant at 7 PM, but they couldn't give me the order until a delivery partner was assigned. I had to leave for a class at 7:10 PM and couldn't wait longer, so I asked to collect the order directly, but was told they could only start preparing once a delivery partner was assigned. The restaurant owner suggested I cancel by reaching out to Uber support, which I did but was still charged. I believe I should get refunded as the delay was not my fault. I have tried to resolve this through the help section but have only received generic responses. I have requested for them to confirm with the restaurant that the food was not prepared, but they have not done so. I am hoping for a swift resolution and refund as I was not at fault in this situation.

Hello, I would like to address the issue I encountered with my recent food order from Muhhammi Place. I placed the order at 12 a.m., and despite the initial estimated delivery time being 1 a.m., it kept getting delayed to 1:30 a.m. When I attempted to cancel the order, I was unable to do so online. Upon contacting the restaurant, they were unable to provide me with the delivery person's contact information. Despite my request to cancel the order, they refused to do so, stating it was not their responsibility. The delivery person eventually arrived at 2 a.m., but I had already received another order from Swiggy and no longer wanted the food. Although I informed the delivery person not to proceed, he still arrived at 2:35 a.m. and attempted to deliver the order, leading only to a missed call from him. I did not accept the food delivery. However, the payment has been deducted from my account. This situation was not my fault as the delivery was significantly delayed. I am also following up on a previous refund that has not been processed within the promised timeframe of 4-5 days. It has now been a week, and I have yet to receive it. I kindly request a refund for the recent order as well. I recommend verifying this issue with the delivery person and reaching out to the restaurant for clarification. Thank you for your attention to this matter. Best regards

Order ID #9244F was placed for food delivery from the restaurant. The delivery person, Jaydeep, received the instructions via text but did not respond. Despite trying to contact him by phone, there was no answer, and eventually, the order was cancelled without a valid reason. The payment was made online and now it seems like it won't be refunded. This experience was disappointing and I would like a clear explanation for this unprofessional behavior. My details are as follows: Debangan Kar, Contact No.: [redacted].

I placed an order from a nearby restaurant named Moriz. The location on my account had a slight mismatch, but I called the delivery driver before he left the restaurant to provide the correct location. However, he ended up following the wrong location. I called him again to give the correct address, but he mentioned he only understood Telugu and Kannada. Despite my attempts to communicate in English and Hindi, he couldn't understand, and after waiting an hour, he canceled my order. I tried to contact him 13 times, but my calls were blocked. Additionally, the money was deducted from my account. This experience makes it challenging for customers who don't speak the same native language as the delivery drivers to use Uber Eats. I would like a refund since I did not receive the food I ordered. It's important to ensure better communication for smoother transactions.

I mistakenly placed an order on Uber Eats without applying a promo code on May 7 at 7:58 PM. I immediately contacted customer service to cancel the order, but due to some miscommunication, the order was canceled against my wishes. The app does not mention any cancellation charges before delivery, and I believe it is unfair to be charged the full amount, including delivery fees, when the order was canceled within 5 minutes and no delivery was attempted. I am seeking clarification and requesting a refund of the pending charges.

I received a message saying our driver had arrived, but he wasn't there. After receiving a call that the driver was sent to the wrong place, we provided the correct address. When the food arrived, we were missing drinks and condiments, and the food was cold. One whole meal was missing, and I got the wrong one. When trying to address this through the app, we couldn't list all the issues. The app is offering a $8.20 refund, but we expect a full refund and a credit. We are loyal users of UberEats but have faced multiple problems lately. Unable to eat due to missing food and cold items, we are asking for a suitable resolution. Thank you for your attention to this matter. Regards, D.W. Email: [redacted] Address: [redacted] N. Rhett Ave apt17c. Thank you again.

I purchased a walnut dry cake from CK Bakery in Jafferghanpet yesterday. The MRP on the cake was Rs. [redacted], but your app listed it for Rs. [redacted]. I contacted CK Bakery, and they stated it was due to Uber Eats displaying the incorrect price. We ended up paying an extra Rs. 44 without tax and delivery charges. When trying to reach your customer service, I was left on hold, which is very frustrating. This issue also occurred when my son ordered 2 coconut cookies, priced at Rs. [redacted] on Uber Eats but only Rs. 75 according to the bakery's MRP. It seems like a recurring problem. I hope you address this promptly and improve your customer service by being more responsive to calls.

I ordered Uber Eats from a restaurant just 10 minutes away. When I got the notification that the food was picked up, I went downstairs to wait, assuming it would be quick. However, I ended up waiting for over thirty minutes. The driver had difficulty communicating, and I couldn't understand her. After contacting Uber Eats support, they managed to chat with the driver, and instructed me to message support due to the delay. Although I didn't reach out immediately, when I did, I received an unhelpful auto-generated response that didn't address my problem. The food arrived cold because the driver faced navigation and tech issues, inconveniencing me as a frequent user. I requested reimbursement for the meal since I couldn't enjoy it. The order number is 6E1AD.

On May 4th, [redacted], I placed an order at McDonald's with the order number #A4C48. Unfortunately, Uber Eats directed my delivery to the wrong address, and I immediately tried to cancel the order before it was picked up. Despite my efforts, there was no option to rectify the address mistake or contact the driver. The food never arrived at the intended address or the erroneous one, yet I was still charged $17.36. I have been attempting to dispute this charge as the order was never received due to the address error that I couldn't correct. Throughout this issue, I was unable to find a 'Help' button, reach the driver, or contact customer service within the app. I kindly request a refund for this mishap. Thank you for your assistance in resolving this matter.