Uber EATS Customer Service Issues

I placed an order at KFC Braamfontein on January 12, [redacted], totaling R107.75. However, I paid the driver R110.00. Unfortunately, my order hasn't been marked as paid, and now UberEats is requesting payment again. This issue also occurred on January 1, [redacted]. I am extremely dissatisfied with this situation. I kindly request assistance in connecting me with the driver who delivered my order so I can understand what happened to the overpayment. This experience has made it difficult for me to use the UberEats app due to the poor service encountered.

My order #6DAD6 was completely messed up when it was delivered to me. I had to go to Burger King to have them remake it! You can follow up with them to confirm this. According to them, it's mostly an issue with your delivery drivers who mix up orders when there are multiple deliveries (they even got into an argument). In any case, this is not the first time I've been delivered much later than the expected time (and I was lucky this time, as it took Burger King to remake my order, they had 4 cancellations of my order by your services), which forced me to put my mother (who is severely disabled and I care for full-time) to bed much later than her usual hours... Also, your contact system is definitely intentionally unclear, as I had to resort to Google to find a way to email you... your website, even though I set all my preferences to French, still appears in English to me... Consider this my last time using your services. I will also make sure to spread the word about your poor services... Not at all cordially... A. JALON

My son and his girlfriend ordered from MacDonald's in Milton Keynes via your app, paying £32. They received the wrong order and immediately notified you through the app. However, you stated that you could not refund them, which is unacceptable. They had to reorder for £23.06, and both payments were deducted from their account. The order number was 8A7F0, but they got order ACB06. They are requesting a refund of £32 since they had to pay twice due to your error. It is your responsibility as the delivery provider to ensure customers receive the correct orders. Please address this promptly, refund the £32, and consider offering a goodwill gesture for the inconvenience caused to his pregnant girlfriend and myself. Your attention to this matter is greatly appreciated. Thank you. -B.

I placed an order on Uber Eats for $46.25 that didn't arrive correctly. I ordered a double mushroom caramelized steak combo (including fries, a hamburger, and a cookies and cream milkshake), a 3-piece tender meal with fries and a chocolate milkshake, a chocolate milk, and a triple steak burger meal with fries. Unfortunately, I only received a single kid-size hamburger (which I didn't order) with a cookies and cream milkshake and a chocolate shake. Even though I reported the issue and tried to contact the driver without success, I only received an $8.00 refund, which is not fair given the situation. The total amount refunded was $37.71, which seems excessive for the incomplete order. I've had ongoing issues with my Uber Eats orders, and this experience was particularly disappointing. Please address this matter and consider reversing the charge. The customer service representative, Sheira, only mentioned a refund of $8.54, which doesn't match the amount I spent or the missing items from my order. It's frustrating to receive inadequate responses to my concerns when I rely on delivery services due to my current circumstances. The handling of this situation has been unsatisfactory, especially considering my loyalty as a frequent Uber Eats customer.

I have been trying to place a delivery order for the past hour with a gift card. However, I have encountered multiple issues preventing me from completing the order. Despite providing all the necessary information, the order is not going through due to a promotion code that was automatically added titled "You're saving with a $0 Delivery Fee until Feb 22," which ironically saves me only $0.49. I am unable to deselect the promo code as I never added it myself. Please remove it so I can proceed with my order. If you are unable to assist, please refund my gift card as it is currently unusable.

Hello, Yesterday evening, I used the UberEats app to order food from SMASH dat Burger for a total of £25.80. My order took an exceptionally long time, and despite my attempts to cancel it through the app, it remained active. I tried calling the restaurant for about 40 minutes, encountering issues with the telephone number being invalid, busy, and sometimes not reachable at all. Although I waited past the estimated delivery time, the food still hadn't arrived even after 30 additional minutes. The UberEats app continued to state the order was "preparing your order" 40 minutes post-placement. Feeling uncertain about the food's status, I proceeded to cancel the order, explaining the reasons for my decision. When the food eventually arrived, I declined it since I had already requested cancellation due to the significant delay. At this point, I am requesting a refund as the overall experience caused me stress and disappointment, putting a damper on my evening.

I encountered an issue with my delivery driver today when he claimed to be outside for my order, but he was not at the correct location. Despite explaining that he was at the wrong place and needing to go outside multiple times, the driver continued to insist I come out immediately, citing a language barrier. After numerous phone calls and confusion, he threatened to leave my food outside and proceeded to yell and curse at me. It wasn't until the eighth phone call that he realized he was in the wrong location all along. By the time my food arrived, it was cold, and I had waited over an hour. I am requesting a refund for the service and would like to have my tip returned due to the unprofessional and disrespectful behavior displayed by the driver.

Dear Uber Eats and Burger King, I am writing to address an issue with my recent order (Order # E2C96) placed at 20:30 GMT totaling £24.49 from Burger King in Leicester Haymarket through Uber Eats. The delivery was significantly delayed, and when it finally arrived after an hour, the order was incorrect. Instead of the items I requested, I received a single burger and fries, along with a Sprite which I did not order. Despite informing the delivery person, the issue was not resolved, and I was unable to reach the restaurant by phone to address the error. I have documentation of the incorrect items I received. I am requesting a full refund for the order and would appreciate your prompt attention to this matter. Please let me know the expected timeline for the refund. Thank you for your assistance. Sincerely, Rachel (Contact number: [redacted])

My spouse and I, Michael G., placed an order via Uber Eats from Boston Market at the Ridge Road location in Cleveland, Ohio. We experienced a 2-hour delay for our food delivery, despite the restaurant being just a 10-minute drive away. The three containers of Turkey we ordered, totaling around $35, were disappointing. The meat arrived dry with visible veins, red and black spots, and thick cuts that did not meet our expectations. Dissatisfied with both the food quality and delivery time, we reached out to the restaurant, who directed us to Uber Eats for a refund. We request the reimbursement be processed to our debit card, as we still have the receipt.

I don't understand why I keep receiving bills for a service I haven't used. Over the past three months, I've been charged for a service I never signed up for. I am having trouble contacting your company. Please cancel this service right away. I will have to dispute all charges with my credit card company if this issue is not resolved promptly. I am considering filing a consumer complaint and consulting my attorney if this matter is not addressed. Dealing with this for three months has been stressful, and now my doctor has prescribed medication to help me cope.

I am experiencing an issue with the app where it does not redirect me to the payment selection screen, missing the option to choose payment method. I have a $15 credit from my Platinum card that I want to apply as the first payment, with the remainder to be charged to my Amex card. The app did not allow me to make these selections during my last order. My name is Chris John, contact me at [redacted]. I need assistance in resolving this payment problem to ensure my credit is applied correctly. I mentioned on the App Chat instructions to resolve issues, but the live chat option is not available. Kindly address this payment issue as soon as possible.

Hello, I placed an order today, and upon delivery, the bag was wet with grease, causing it to break and spill all the contents on the floor. This is the second time this issue has occurred with this restaurant. I am holding the restaurant fully responsible for this unacceptable situation. I reported the problem the first time, but no action was taken. I am extremely disappointed as I had a meeting scheduled for 2 PM, and now I am left without my meal. I am requesting a refund and compensation for this terrible experience. Thank you.

I have frequently ordered food from Uber Eats without any issues in the past. Unfortunately, I encountered a problem today. Somehow, a different delivery address was entered into my order instead of my usual address stored in my account. When the driver called, they were at this random address, causing confusion as I had not provided this location. I directed them to my correct address, but they declined to deliver as it was too far. This appears to be an error with the Uber Eats website, and as a result, I believe I should receive a full refund for the undelivered food.

My Uber Eats order was mistakenly delivered to 6 Strawberry Rd instead of [redacted] Strawberry Rd. Uber has assured me a refund, but it may take up to 10 days to process, leaving me with no money to reorder. As a diabetic, I need to eat promptly. Despite wanting my food reordered, I'm unable to do so. I risk having fits without food and won't receive my pay until tomorrow. I used my last £10 on Uber Eats from McDonald's, and due to the erroneous delivery, I'm left hungry. Waiting for a refund for so long is unacceptable, especially when I needed food urgently. I have tried contacting Uber with no success, and now I'm left without dinner. This situation is distressing, and I'm considering escalating this matter further.

I ordered food from a Boston Market restaurant at [redacted] Ridge Rd, Brooklyn, Ohio [redacted] on January 26, [redacted], at 02:53 pm. However, our order didn't arrive until almost 5 pm, costing $35.97. The delivery took 2 hours, which was excessive considering the short distance from the restaurant to our address, less than 7 miles away. The turkey we received was dry, thickly cut, veiny, and had black and red spots, giving off a greasy, slimy, and awful smell. The taste was disgusting. The delivery driver failed to wear a mask and acted unprofessionally. Despite not recalling the driver's name, we contacted Boston Market, who directed us to UberEats for a refund. We are seeking a refund for our unsatisfactory experience.

On the 27th of January, I placed an order with Nanny Edna's Dudley. Despite the tracking app indicating that the delivery was made, I did not receive it. I reached out to the shop, and they assured me they would send out a new order and handle the refund. Today, the 29th of January, I encountered further issues with my order. Initially, one of the items I wanted was unavailable, leading me to reorder, resulting in duplicate cheesy pizza kids meals being added. Despite attempting to rectify this issue online unsuccessfully, the shop was able to assist in canceling one of the meals. Unfortunately, I noticed that I have been charged for both pizza meals and observed two deductions on my bank statement. I have always relied on UberEats without any previous problems. I am seeking a prompt resolution and a refund.

I am reaching out regarding a distressing experience we encountered with an UberEats delivery. My pregnant wife's order from Aashiana went awry when a non-designated driver contacted us, asserting our address was nonexistent due to our error. Despite prior successful orders, this individual, distinct from the expected female driver visible on the app, rudely berated my wife over the phone, fabricating details and causing unnecessary stress. Regrettably, the driver never located our address, resulting in undelivered food and my distressed wife in tears. This unsettling incident has led us to reconsider future orders through UberEats. The delivery took place in Portugal, and it appeared the individual on the phone lacked local knowledge and spoke accusatorily instead of seeking a solution professionally. The order number in question is #[redacted] under the customer name Aya Roizard. I kindly seek your attention to resolve this matter promptly. Thank you for your understanding. Warm regards, Pedro Costa.

I placed an order on Uber Eats on the evening of January 28th for a total of [redacted].99 PLN or 30.42 USD. I chose the "meet at the door" option and provided clear location details for the driver. Despite waiting for over an hour, no one arrived with my food, and I did not receive any communication from the driver. After reaching out to the driver to no response, I reported the issue on the Uber app. Eight witnesses at my location can confirm that the order was not delivered. I have been trying to secure a refund for the undelivered food without success. If my refund request is denied, I will take further action.

Good evening, I am reaching out about my account. I have received emails stating I request more refunds than usual. I am happy to pay for our orders but only seek refunds for missing or incorrect items. The receipts show discrepancies between what we ordered and what we receive. I am willing to address any issues and avoid refund requests. I am concerned about the process from ordering to delivery as errors occur frequently. I am open to any suggestions to ensure our orders are accurate. Thank you for your help. Sincerely, Tracey

I have encountered delivery address issues twice when ordering from Uber Eats at Subway Witney. The first time, I managed to correct it with the driver. However, during the second order, the food was taken to the wrong address despite inputting the correct delivery address: Hydac Technology Ltd, OX29 0YG. Instead, it was sent to Nimrod Estate, OX29 0YG. This has become a recurring problem, hindering us from placing further orders. The last delivery was scheduled for 14.12.21, costing £34.06, paid with a Mastercard ending in [redacted]. I seek assistance in ensuring future deliveries reach the correct destination. If unable to assist, kindly direct me to the appropriate contact for resolution.