Uber EATS Customer Service Issues

I recently attempted to use a $10 off promotion code FOODLOVEASE that was valid until tomorrow, October 14th, when I placed a $43.72 order from a Chinese restaurant on UberEats around 7:50 pm. Unfortunately, the order was canceled right away due to the restaurant not accepting any more orders for the night. I paid for the order using a $50 UberEats gift card, which deducted $43.72, leaving a balance of $6.28. Although the order was canceled immediately, the $43.72 has not been refunded to my gift card balance. Now, when I try to place another order for dinner, I am unable to use the same promotion code as it was already applied to the canceled order. Consequently, I'm left with a depleted gift card balance and no dinner order. It's disappointing that there is no phone support available in the evenings, and I hope UberEats can improve their online system to handle these situations better.

Recently, I experienced a frustrating incident with a Uber Eats delivery from McDonald's. I placed an order around 7:50 AM but did not receive it until 9:20 AM. The driver informed me she had to stop for gas, and despite her car not moving on the tracking map for a while, I waited patiently. To address the issue, I contacted Uber Eats customer service via live chat, where they offered me $4 in Uber Cash if I waited. Another chat with a representative led to a promise of a full refund upon delivery. The driver arrived late due to running out of gas, serving lukewarm food. Wanting to claim my refund, I struggled to start a new chat on the app or website and found no clear instructions. I attempted to call provided numbers but faced technical difficulties. I seek guidance on the next steps to claim the refund the representative promised. Despite previous positive experiences, this delivery mishap and delayed order have left me dissatisfied. Any assistance would be appreciated. Thank you, M.

Hello, I need help with a Rewards issue I'm facing. I recently placed five orders at Big Scoop in Glasgow, Scotland, spending around £[redacted]. Despite being not too far away before, suddenly I am considered far away when attempting to use my £15 reward on a new order. My address hasn't changed, so this seems to be a technical glitch. Can this be fixed? I'm unwell to leave a review as requested, and the restaurant is not answering calls until 4:00 PM. I kindly request Goodwill Credit as a solution, as I've experienced similar issues before. Contact me at [redacted] or via email at [redacted].

It appears there have been ongoing issues with my orders from your service. I recently received an incorrect order that I couldn't even consume due to allergies. Not only did I have to discard the food, but I was also unable to get a refund on the tip I paid. I understand mistakes happen, but there has been no effort made to rectify the situation such as offering a gift card or a complimentary meal. If the service does not improve, I may have to take further action. I believe it's crucial to address these issues regarding order accuracy and customer service, especially considering the high cost of using your delivery service. Please resolve these recurring problems to retain loyal customers like myself. Thank you for your attention to this matter.

Hello, I placed my Costa delivery order at 12:46pm and was informed by the app that it would arrive at my location by 1:30pm at the latest (1:55pm at the very latest). However, it exceeded the 1:55pm mark, and there were still delays. I understand that delays can occur, which is why the app provides a "latest by" time to accommodate that possibility, but by the designated "latest deliver" time, my order hadn't even been prepared or assigned a driver. My order didn't show up until 2:20pm, a full 1 hour and 30 minutes after I placed it. The food and drinks arrived cold, almost frozen, and to make matters worse, the receipt I received displayed the incorrect address. Overall, I am dissatisfied with this service because the items I received were both late and cold, making them practically inedible and undrinkable. As a result, I am requesting a refund. Thank you, G.

My name is Kara M. It's October 16th. I ordered from Uber Eats at Hooters on Highway 60 in Brandon, Florida yesterday. The order I received was completely cold. The chicken wings were inedible; they were tough like rubber. The sides I ordered were missing, and the sauce was supposed to be on the side but wasn't. I spoke to the restaurant manager, Dante, who stated it was an Uber issue. He mentioned that Uber Eats could contact him for details. The food was so tough; I couldn't cut the boneless wings with a knife and had to use a steak knife. I had to throw it all away. I don't feel I should be charged $40 for such poor quality. Please contact me at [redacted] or email me. I hope this issue can be addressed promptly as I frequently use Uber and was very disappointed with this order.

I placed an order on Uber Eats. The app indicated that the driver had arrived, but I couldn't locate him as he was shown to be parked elsewhere. I missed a call from the driver without my phone ringing. After trying to reach out through calls and voicemails, I couldn't find the delivery driver. Even after contacting Uber support, they claimed the driver attempted to deliver and I couldn't locate him, so they refuse to refund me. This seems unfair as I was expected to go out of my house to collect the order when I used a delivery service for convenience, not to pick it up myself like from a restaurant.

Last night, I was surprised by a delivery from a fish and chips shop, even though I did not order from UberEATS on 16/10/21 and do not have the app on my phone. Today, I noticed a pending unauthorized charge of £12.26 by UberEATS. I have taken immediate action by contacting my bank, canceling my card, and now seeking a refund from UberEATS. Despite the delivery driver's arrival, I did not accept the order, as I did not place it. I kindly request a prompt resolution from your end to prevent further complications. If a refund is not provided, my bank has suggested pursuing this matter as fraudulent activity, which I hope to avoid. I await your response eagerly for a resolution. Thank you for your attention to this matter.

Hello everyone, I am extremely disappointed with the handling of my recent order. The delivery rider never showed up at my location nor attempted to contact me. The order tracking indicated the rider was one minute away from my address but never arrived. Despite my family eagerly waiting for their dinner, it never came, leaving us all hungry and frustrated as we couldn't find any Uber around. I attempted to contact Uber and even called McDonald's at Old Kent Road, but no one answered. Later, I received an email stating the delivery was made to a different address than mine. I visited the other address provided, but they had not received any delivery. The Uber receipt confirms the food was delivered to a different location, not to mine. I am requesting a refund as this mix-up has caused a lot of inconvenience to my family. Thank you, Diana

I have multiple email accounts, [redacted] and [redacted], but I prefer using only one for my Tracfone while connected to my landlady's wifi. Recently, due to financial struggles, I had to opt for a cheaper plan as I can no longer afford the $22 plan. I am in a tough spot financially, trying to save up for a move out of this current undesirable living situation. Unfortunately, my main unlocked phone, bought from Amazon last year, is having issues; I can only make calls using a free call/text app when connected to wifi, making communication difficult. Tracfone has stopped live agent support abruptly, which has left me feeling frustrated and unable to trust the service. I am considering switching to another provider that I can rely on. Despite the challenges, I encountered an issue with an order from [redacted] where the amount kept changing, and the delivery was incomplete. I believe there was an overcharge, and the service needs to be improved for clarity. I faced further inconvenience when the delivery driver could not be reached, affecting my experience negatively. These issues have added more stress, and I expect prompt resolution and better customer support from Tracfone and [redacted].

Hello Uber Customer Service, I placed an order yesterday with Pizza Amsterdam for a gluten-free avocado pizza. The estimated delivery time when I ordered was 30-50 minutes. Unfortunately, my order took well over 1 hour and 45 minutes to arrive. I called the restaurant to complain, only to find out that they weren't even open when I placed the order. I believe that orders should not be processed if the restaurant is closed, and the app should display accurate delivery times. Due to the delay, two people who ordered pizza could not wait any longer and didn't eat their pizzas. I hope this issue can be resolved promptly. Thank you.

I placed a food order for my son's birthday on Saturday, October 16th, using several vouchers. When I attempted to apply the vouchers, they did not work. After contacting the restaurant to cancel, they advised canceling online, which was not an available feature. Several attempts were made by party guests to locate the cancel button without success. The restaurant directed me to contact Uber Eats. Upon calling Uber Eats at approximately 5:30, I spoke with a gentleman whose name started with "M." He assured us a refund would be processed within a few days, with instructions to email if not received. I recorded a video of the second order process, showing the voucher options were not being applied. I kindly request clarification on the refund timeline. Thank you.

I keep receiving promotional offers through email, but when I attempt to apply them in the app, I always get a message stating I'm not eligible for the discount. This is immensely frustrating for me as I see great offers that I can't use. Consequently, I've chosen not to use your services several times and have gone directly to the stores instead. I would appreciate an explanation for this issue and a resolution to ensure I can take advantage of the promotions in the future.

I ordered a Philly cheesesteak with peppers and no onions, but what I received was a Philly cheesesteak loaded with tomatoes and lettuce. I went to the Phylly Cheesesteak and Wings website, and there was no option for tomatoes and lettuce on a Philly cheesesteak. I have a severe tomato allergy, so I can't just remove them and eat the sandwich. Additionally, I received a text saying the order was delivered to 15 Starkel Road, but I live at 18 Starkel Road, so it seems like the order was mixed up with someone else's. Despite receiving the two-liter Dr. Pepper I ordered, I've called the phone number on the website four times to get this fixed, but they kept transferring me to Grub Hub customer support. They provided a number for the store that didn't work either by transfer or direct dial. I just want them to pick up the wrong order and deliver what I actually paid for, or refund my money.

I ordered KFC from Uber Eats and picked it up at KFC Bergbron. Unfortunately, the food was inedible and made me so sick that I ended up in the hospital with severe gastroenteritis. I had to cover the cost of blood tests because my medical insurance did not include it. I reached out to KFC's head office regarding my complaint. My case number is: Re: KFC Customer Care Case CAS-[redacted]-L8C0G5 feedback YUM:[redacted][redacted]. I am seeking reimbursement for my medical expenses and a refund for the spoiled food. Despite having photos of the item, I was directed to contact Uber Eats for a resolution. I am frustrated and considering legal action because I believe KFC is responsible for the quality of the food they provide. I urgently need clarification on the next steps regarding this issue.

I noticed a promotion on Uber Eats offering $20 off a $25 purchase at Martha’s Country Bakery in Forest Hills, expiring on October 18th. I tried to take advantage of this offer by ordering 5 items to reach $25. After the discount, my total was $15.55. Unfortunately, the total changed to $27.13 because one item was sold out, bringing the total below $25 and nullifying the promotion. I was then charged the original prices for the remaining four items. This situation arose due to the unavailability of the strawberry cake. If I cancel the order, I will incur a $19.90 charge. As this issue stemmed from the vendor’s lack of stock, I am seeking a refund of $13.91, which accounts for the difference due to the promotion not being applied correctly. Thank you for your attention to this matter.

I had ordered from Uber Eats, but unfortunately, my delivery never arrived. Despite multiple attempts to reach them by phone and messages through the app, I was told the driver waited at my door and I wouldn't get a refund. I tried to explain that my house number wasn't provided for the driver and that someone was waiting at the door, but I didn't receive a response. In the past, Uber Eats has had to confirm my address as I can't input it on the app. I hope this issue can be resolved promptly. [redacted] KFC Walkden Delivered by Awais Azhar Total: £23.28

I placed an order on Uber Eats, and the delivery was delayed when the driver arrived. Initially, he mentioned it wouldn't take long, but then he left abruptly after confirming my order, stating he needed two minutes. Upon returning, he explained that he mistakenly delivered my food to the wrong address and attempted to retrieve it. Unfortunately, he couldn't reach the recipients at that location, leaving us without our meal. My children were looking forward to the food, and this incident was disappointing. The driver, identified as Mr. Atef Rabie A, failed to verify the delivery addresses on the bags. I am dissatisfied with the service and would like a refund.

While on a business trip in Boston, my colleague and I decided to order lobster rolls during a short break. To our disappointment, the order was incorrect, consisting of a mac and cheese sandwich instead of a lobster roll for me and a BBQ sandwich for my partner. Despite trying to contact the delivery person and the customer service line with no success, the issue remains unresolved. The bag was from Panera, a detail I only noticed later on. I kindly request a refund or the correct order to be sent promptly. Kindly contact me at [redacted].

I placed an order at McDonald's on Water Street, Port Talbot. I received a message on my phone regarding an issue with my order, but the message disappeared before I could read it completely. Despite numerous attempts, I could not find the message on my phone. I believe it mentioned that my order was marked as delivered when it hadn't been. After contacting the Uber Eats delivery driver, Mariam, she promised to call me back, but I never heard from her. The payment was deducted from my bank account, but I never received my order. I request a refund of £27.27 for the undelivered items: 1 Vegetable Deluxe, 1 Double Big Mac, 1 Double Quarter Pounder with Cheese, a 20-piece Chicken McNuggets Sharebox, and 3 large fries. I had £11.90 in my Uber account, and I paid the remaining £15.37 with my card. Disappointed with the lack of communication from the delivery driver, I had to reorder at McDonald's and pay again as my husband and children were left upset. I am Lisa L. My husband's Uber Eats account is linked to [redacted]4. Our address is 19 Newton Avenue, Aberavon, Port Talbot, West Glamorgan, SA12 6YG. My husband's email is [redacted]