Uber EATS Customer Service Issues

This was my first time using Uber Eats, and it will be my last. It was the worst experience with any company I've ever had. My order was placed at 3:06 with an estimated delivery time of 35-45 minutes, but it was continuously delayed. Finally, at 6:06, I received a cancellation notice after waiting for 3 hours. I am extremely disappointed with Uber Eats, and I will make sure to share my negative experience everywhere I can. This has been a truly upsetting situation for me, and I wish I had time to speak with someone about it. I hope others don't have to go through what I did with Uber.

Hello, I forgot to cancel my Uber Eats account yesterday due to being overwhelmed with stress and taking care of my sick kids while my husband is unemployed. Today, I deleted my account just one day after the cancellation deadline. I kindly request a refund as the payment is pending and I currently have insufficient funds in my account, leading to a negative balance and potentially incurring overdraft fees. I understand the mistake was mine, but I sincerely ask for your understanding in this difficult situation. I appreciate any assistance you can provide. Thank you, Elizabeth G.

Hello, I placed an order that did not arrive, and I opened a dispute to report it. My parents' garden project for my disabled father, who has Parkinson’s, was interrupted by this incident. We ordered from Lawley Square Fish Bar on June 26, [redacted], with delivery expected between 12:55 and 13:10, costing £21.51. However, the food never arrived. Despite the support team mentioning a call attempt and a 9-minute wait by the driver, I did not receive any calls or missed calls on my phone. After noticing the notification at 13:15, I tried to reach the driver but went to voicemail. Following no response from your team, I reviewed CCTV footage from my parents' neighbors, revealing the driver passing by, reversing onto their driveway briefly, and then leaving – no 9-minute stop. My elderly parents, who rely on benefits, were upset by the incident, especially my father with Parkinson’s and early signs of dementia. I believe your customer service fell short in handling this situation, with doubts about the driver's claimed attempt.

I received the wrong order in my first delivery. After requesting a refund, I received confirmation via email and saw the refund reflected in my account. However, when attempting to reorder the correct items, I noticed the refund had disappeared from my account and was charged for both orders. I am adamant about not being held responsible for another person's purchase. The original order I received was clearly meant for someone else, as evidenced by the receipt I sent. I do not wish to tip the delivery person who mistakenly handed me the incorrect order, which happened at 1:16pm PST, and was delivered by Taufiq. Kindly process a refund for the specific incorrect order charge and also refund the tip amount.

I ordered 10 KFC meals last Friday for my colleagues and paid for priority delivery due to rush. Unfortunately, the food arrived late at 14:00 instead of the estimated time of 13:00. I had to go out to get more food as some of the staff had to leave by then. My complaints are: 1. The food was late and neither the driver nor KFC contacted me. 2. When I called the driver, he wanted to cancel without caring if we received the food; his attitude was poor. He then delivered the KFC after I already got other food. 3. Most staff had left when the food arrived, leading to double payment for lunch. 4. Contacted customer service on Monday, was told no refund as it was past 48 hours. I believe the concern should be addressed regardless of when it's reported, focusing on customer satisfaction over time constraints.

I'm disappointed with the experience I had today. I received numerous emails promoting discounts for ordering takeout. Finally, I used a 50% off voucher to order a curry from Aisan Spice this morning before work to help my sick husband feel at ease. However, when I returned home at 7:00 pm, I discovered that my order had been canceled at 5:00 pm, citing the restaurant was closed, which was not accurate. I'm unsure what to make of this situation. Additionally, after witnessing a Deliveroo driver engaging in inappropriate behavior at a store, I had initially decided not to use their services. Now, I'm questioning which delivery service is the better option.

I made a purchase of $30.55 at 7/11 to avail of their $20 discount on orders over $30. After fees, the total came to $37, but with the discount, it should have been $17 as agreed upon with the tip included. However, when I received my order, they had substituted items and only discounted $1, bringing the total to $29.55 ($36 with fees and tip), making me ineligible for the discount. Despite my efforts to explain the situation with screenshots since the offer is no longer available, the customer service responses have been automated and unhelpful. They even refunded me only $6 after my order went up by $21 without my consent and missing items.

On 06/28/[redacted], I placed an order with Din Tai Fung in San Diego for $[redacted] with Order #[redacted]. Despite the delivery being set for no later than 5:47 PM, by 7:30 PM, our meal had not arrived. Frustratingly, I retrieved the cold and unsatisfactory food two hours later sitting outside our gated community, seemingly forgotten by the Uber driver. Shockingly, the restaurant provided a fake phone number [redacted]. Given the circumstances, I am requesting a full refund as this mishap was clearly the fault of the driver, who should be familiar with accessing our complex. Our gate code had been shared as well. This experience was truly disappointing and I hope for a prompt resolution. - R. Amato.

I placed an order for £24.44 (Order No. D7038) at 19:25. Shortly after, at 19:30, I tried to update the delivery address, only to discover that it was not within the UberEats service area. Despite being just a 5-minute drive away, I had to cancel the order and place a new one. Unfortunately, I was charged £20.45 for this new order and was told that the food was already prepared, so only the delivery fee would be refunded. I find this situation unreasonable as I was rushed to cancel due to the address issue caused by UberEats. I strongly believe I deserve a full refund of £24.44 for the initial order that was canceled before the driver picked it up, likely not even being prepared yet. The handling of this situation seems unfair and misleading, especially as McDonald's is a respected brand operating in a community that may be considered disadvantaged compared to other areas in the UK.

I ordered Hooter's for my boyfriend's birthday dinner tonight, and while my wings arrived, his did not. When I tried reporting the issue on the app, it kept redirecting me to a webpage and prompted me to log in again. Despite being logged in on my phone, I couldn't access my account using my google account, Facebook, or phone number. Unfortunately, when attempting to reset my password, I realized it was linked to an old email address I can no longer access. Adding a new email address on the app was also unsuccessful. Furthermore, the live chat support directed me to a paid service, JustAnswer, which I'm hesitant to use. All I want is the missing wings or a refund, without having to provide my credit card details to a third party. I attempted to call customer service, but it seems you are currently closed.

I made an order, and two items were unavailable, as clearly stated on the receipt. Even though I was charged for the missing items, I was informed that I couldn't get a refund because I had requested a refund before. It feels unfair that Uber Eats would keep the money for items that were unavailable. Due to this experience, I have decided not to use Uber Eats anymore because of the poor service. I've had orders that took 2 and a half hours, and when I wanted to cancel due to the excessive wait, it was unacceptable that the merchant canceled after I had already waited so long. It's frustrating to not receive items or get a refund for them. Uber Eats seems to have very poor customer service compared to other delivery apps.

I've been waiting on the chat team for nearly an hour about my undelivered order. The driver delivered the food to the wrong address, not mine, as I confirmed with her. I can provide pictures if needed. I am asking for a refund as I never received the food. Despite what the chat team mentioned about a past refund, I never requested one before. When customers report issues with their orders, they should be resolved, not dismissed. Full refunds weren't requested previously, but this time the $23.00 order was never received. It's not fair to play with people's money. Either deliver the food or provide a full refund for the undelivered order. It's frustrating to deal with this situation over food I didn't even receive. I can show photos of my correct house with no truck or security camera as the driver mentioned. Due to this incident, I'm deleting the app from my phone. Though the app was convenient, the hassle of my undelivered food isn't worth it. Now I have to spend extra money for dinner after work.

I am experiencing an issue with a $47.47 charge from Uber Eats for an order cancellation. Despite Uber saying they have refunded the money on 06/14/[redacted], it has not been credited back to my account. My bank only shows the charge fee, no incoming funds have been received. This situation is causing me a lot of stress, and I don't understand why Uber keeps assuring me that the refund has been processed when it hasn't. I cannot afford to pay $48 for just 2 burgers and chicken wings, especially since I was planning to use a $30 promo code on my first order, which wasn't applied. I canceled the order, triggering this problem since 06/12/[redacted]. I simply want my money returned as I am in great need of it. Additionally, I believe in second chances and hope that companies like Uber can also give people another opportunity despite their past mistakes. I recently faced a setback in my application with Door Dash due to my background, which has been a source of disappointment. I am a hard worker and wish to have a chance to prove myself. I trust that everything will work out eventually.

I made an order from [redacted] Pizza on Yorkgate Blvd., and the total was $40.36 with tip. The order was late, arriving at 11:15pm instead of between 10:20pm-10:40pm. I tried calling the restaurant, but they didn't pick up and their voicemail was full. When the driver finally called, I asked him to wait for me to come downstairs, but he left the order in the lobby of my 22-floor building. One of the pizza boxes was slightly open. I found it disappointing that he didn't follow the instructions to bring it to the apartment door since he was already inside the building. I only accepted the order because someone I knew saw it in the lobby. This experience was upsetting, and I don't plan on ordering from them again.

I am experiencing significant confusion and seeking a refund from Uber Eats. On Saturday, July 3, [redacted], I signed up for the service, enticed by the promise of the 1st month free and a $25 discount on my first order through promotional emails. However, upon attempting to apply the $25 coupon, I repeatedly encountered an error message stating "too many discounts" or "coupon expired." Despite my frustration with this issue, I discovered a $9.99 charge on my credit card statement for a service that was supposed to be free. The inability to resolve these issues easily has left me dissatisfied with the customer service. If I could drive, I would consider discontinuing my use of Uber Eats in favor of the seemingly more reliable Lyft. I am requesting a refund promptly to avoid losing me as a loyal customer due to these service mishaps.

My sibling sent me food through Uber Eats, providing my number to the driver for contact. After waiting over an hour, I noticed the rider was close, so I went downstairs. Even though the rider was only 5 minutes away, the order did not arrive. The tracking indicated that if I didn't contact the rider within 7 minutes, the order would be canceled with no refund. Despite trying to call, it went straight to voicemail. I also received calls from an unknown number that wouldn't connect. Eventually, unable to reach the rider, they left with my order. Contacting both the restaurant and Uber Eats was unhelpful, as they suggested keeping my phone close for future orders. This was the worst experience with Uber Eats and likely my last.

I would like to report an incident that occurred at our establishment involving a customer from DoorDash. The customer placed an additional order while waiting for their initial order. Despite being informed about an 8-10 minute wait time, the customer displayed impatience and rudeness towards our staff. He repeatedly questioned the status of his order, banged on the counter, and used inappropriate language towards our management team. After the customer's behavior escalated, he demanded the General Manager's contact information. When I tried to address the situation, he was confrontational and disrespectful. I proceeded to contact the General Manager about the incident and was advised to share this experience via email. We have security footage of the customer's behavior and request that this DoorDash driver not return to our store. Thank you for addressing this matter promptly. Order ID: AABXPJ7R8WAN Initials: E91CA - S. B.

I need help with Ubereats and do not wish to pay for assistance. I lost my 50% discount that was supposed to end today, July 4, at 11:59 pm. Though it was only 6:00 pm, the discount was not available. After selecting a 75% discount for two meals, my order was frozen and inaccessible. I resorted to calling the restaurant directly and paying full price. I couldn't reach anyone at Uber Eats for help. Eventually, through chatting, I was directed to a paid site to resolve the issue. This was frustrating as I wanted to order dinner, not breakfast, and did not expect to pay for assistance. Despite my efforts, the person online led me to the payment site with no option to return to chat. I was forced to pay for help. I use an iPhone 11 and would appreciate a response tomorrow as it is too late tonight.

Hello, I'm new to using Uber Eats. I have noticed an issue with some fast-food restaurants like Taco Bell, Wendy's, and McDonald's here in Long Island (Seaford, Amityville, Massapequa) during the late nights leading into the overnight shifts. These establishments lock their doors after a certain hour, which forces Uber Eats drivers to wait in the long drive-thru lines. Waiting times can be up to an hour, making it difficult for drivers to complete orders efficiently. I suggest that Uber Eats collaborates with these restaurants to have a designated employee work with drivers, allowing them to use a side or front entrance by showing their phone for quick order pick up. This setup would save time and ensure a smoother process for everyone involved. I hope Uber Eats can address this issue for the benefit of drivers and customers alike. Thank you. -Randy

I placed an order for beverages through the Uber Eats app at 3:14 PM today, July 5th, [redacted], from a local store. Initially, the estimated time of arrival (ETA) was 3:50 PM, but it kept being pushed back due to difficulties finding a driver. The ETA changed multiple times to 4:05 PM, 4:15 PM, 4:25 PM, and eventually 4:35 PM, with reassurances that the latest delivery time would be 4 PM. Despite this, the delivery didn't arrive until 4:45 PM. I find it unacceptable that it took over an hour for my order to arrive, and Uber Eats should ensure they have drivers available before accepting orders. I believe a full refund is warranted, as I would not have placed the order if I knew it would take this long.