US Bank Customer Service Issues

I'm reaching out regarding my US Bank ReliaCard from the Washington State DCS department of child support. I've contacted the [redacted]-[redacted] number but am having trouble replacing my lost card. Although I previously associated my cell phone with the account, the system now prompts me to enter my phone number, date of birth, and social security number to proceed. Even though I believe I'm inputting the correct information, the system isn't accepting it. As it's crucial for me to have the card replaced, I'm calling during off-peak hours. If there's an alternate number I could try, I'd greatly appreciate it. My focus is on resolving this issue promptly.

My card has been deactivated, and despite contacting US Bank over 20 times in the past 3 weeks, I have not been able to speak to any supervisors. They informed me that the fraud department needs to reinstate my card, but I have not been able to discuss this matter with anyone. I am on the verge of losing everything because I cannot access my funds. I have submitted my credentials to US Bank three times, but they claim they have not reviewed them. Tomorrow, I plan to use social media, contact newspapers, local news, and any other relevant platforms to report the issues I am facing with US Bank/Reliacard. I have documented all the faxes I have sent and am frustrated by the lack of progress and communication. This situation is incredibly frustrating and completely avoidable. Thank you, Ronald K. Saltzman.

My ReliaCard is inactive, and US Bank informed me that the fraud department needs to reinstate it. Initially, they requested I fax my state ID and a written statement, assuring me it would take 5 to 7 days to process. After following up, I received no resolution despite numerous calls. A representative provided a different fax number and requested my Social Security card, but the issue persisted. I have now re-faxed all documents and was promised a callback from a supervisor, which never materialized. I feel frustrated by the lack of progress and inability to speak with a supervisor. As a last resort, I plan to escalate this matter by reaching out to local news outlets and social media. This ongoing situation is jeopardizing my financial stability, and the responses provided so far have been inadequate.

I recently applied for a refinance but encountered issues with Bobby Blother not returning my calls promptly, requesting $[redacted] for documents, and delays in the process. After being assured by Hannah at [redacted] that everything was fine, I was told by Prosper Cassie Johnson about documents that were never sent. Despite promises from Kristen to credit my account and refund the $[redacted], I have yet to receive the refund. I am disappointed by the lack of communication and follow-through in the mortgage department. I urge U S Bank to resolve this situation by crediting my account promptly. Thank you, Joan LeDuc.

My U.S. Bank ReliaCard account is currently locked for a fraudulent identification check. I have already faxed the requested documents and followed the instructions by uploading the necessary files on the website four times. The documents requested include a picture of my state-issued driver's license, social security card, and W2. Despite sending these documents multiple times, my account remains locked for almost a month. The funds in the account are essential for my rent and bills, as I have a family to support. I urgently need my account to be unlocked to access the funds.

I recently moved and updated my mailing address with your company. However, after receiving a deposit, I discovered that my card was locked. Despite providing the requested proof of identity and address promptly, I was informed I would have access to my funds within 1 to 2 days. It has now been two days, and I am still unable to use my card. The customer service representatives I have spoken to have been unhelpful and, at times, rude. As a single parent with a son who needs medication for bipolar disorder and ADHD, it is urgent that I regain access to my funds. I have followed all the necessary steps, and I urgently need to use my card to settle overdue bills and purchase my son's medication. My name is Lynn M. Steller, residing at [redacted] Sunbelt Rd, Tool, TX [redacted].

I am encountering issues with my Reliacard account due to an unauthorized address change, leading to a security hold. I had to provide personal documentation to verify my address. Subsequently, a new card was ordered after the previous one was left at an ATM. Unfortunately, activating the new card failed, requiring faxed verification of our address again to release the funds for use. Despite being informed that this process would take 24-48 hours, conflicting information from various Reliacard agents has caused confusion, with calls to customer service proving difficult due to high call volumes. I am frustrated by the lack of clarity and efficiency in resolving this matter promptly.

I discovered fraudulent charges on my ReliaCard, which were refunded. However, I've been locked out of my account for over three weeks now. I've spent countless hours on hold trying to resolve this issue. Whenever I attempt to log in, it claims my security questions are incorrect, even though I'm sure they're right. I urgently need assistance from the US Bank ReliaCard department to unlock my account. Could someone confirm if a new card is being sent to [redacted] Cedar Road, Lancaster, PA [redacted]? My rent and loan payments rely on that card, and I can't afford any further delays. Thank you for your help.

My ReliaCard has been inactive since 09/08/[redacted], and I am unable to access the $[redacted] on the card. The US Bank ReliaCard team is verifying my identity, even though I have provided all required documents. They have not given me a timeline for resolving this issue. I am in a desperate situation as my family and I have received an eviction notice, and this money is our only means of support. The Texas Workforce Commission, who handles my benefits, has already verified my identity without any problems. The hold on my ReliaCard account is causing us to face homelessness. I need someone to assist in lifting this hold so that I can access the funds and provide for my family. Your help will be greatly appreciated.

My US Bank Reliacard was unexpectedly deactivated by the bank, causing significant financial hardship for my family. Despite having already verified my identity with TWC Unemployment, US Bank Reliacard is insisting on additional documentation to release my funds. They want sensitive documents like my driver's license and social security card faxed to them, even though their website claims they would never request such information. This situation has left me at risk of identity theft and unable to access the funds I desperately need, leading to potential eviction. I am frustrated with the lack of communication and transparency from US Bank Reliacard and urgently require assistance. If anyone has advice or a solution to resolve this issue, please reach out to me at [redacted]

I am facing issues with accessing my unemployment funds on my US Bank ReliaCard. After attempting to transfer funds to my bank account, my ReliaCard was locked due to a fraud alert, leaving me unable to access my necessary funds for the past 10 days. Despite providing my identification documents twice by fax and online, my account remains locked. I am concerned about the legality of this situation, especially given ReliaCard's association with the US government. I have come across numerous complaints online from individuals experiencing similar problems. Is there a government agency we can reach out to regarding ReliaCard's potentially illegal actions in denying access to crucial unemployment benefits? - D.A.

Reliacard: I enrolled in Reliacard through Utah Workforce Services for unemployment. They stated they sent a card on July 27, which I never received. Consequently, my unemployment claim was denied. Recently, I reapplied for unemployment in Salt Lake City, Utah, and the funds were deposited today. After contacting Reliacard, they agreed to expedite a new card for $15, due to arrive by the 25th. Checking the card status online tonight yielded no results, so I called customer service, but the system showed no record of my card. Frustrated, as I urgently need access to my funds after months without income. My unemployment is with Utah Workforce Services UI. My details: Robert Deane, DOB 04/04/[redacted], SSN [redacted]24. Contact me at [redacted]. I never reported the card lost or stolen. Please resolve this issue promptly; otherwise, I will escalate the matter with the UI office. Thank you.

My ReliaCard account has been placed on hold by US Bank. Approximately a month ago, I was scammed by SnapTravil for over $[redacted]. Despite my efforts, they were unwilling to refund even a single dollar. After contacting the BBB, they suggested I inform my bank about the situation. The bank assured they would resolve it, but now my card is frozen, and I can't access my funds. They are requesting my ID, Social Security Number, and [redacted] W2 forms. Unfortunately, my ID, SSN, and birth certificate were stolen; I am currently unable to retrieve them. As a gig worker, I don't have W2 forms. I am desperate to access my money and would appreciate any advice from someone who has faced a similar issue.

My phone and wallet were stolen, so I have a new number. After seeing an unauthorized purchase in my email, I contacted customer service and was asked for numerous documents due to a lock on my account. Some confusion arose from incorrect fax numbers and zip codes. Despite resolving some issues, my card remains locked with $[redacted] inaccessible. I feel frustrated with the lack of clarity and assistance, reflecting on the challenges faced in getting essential funds for my family. Despite reassurances from a person named Jessica, the situation has not improved. I seek guidance on how to proceed in Philadelphia. Thank you. Mike Sturkey.

I applied for unemployment in March [redacted] and got approved. I opted for the unemployment debit card to receive my funds. However, despite being two months away from [redacted], I have yet to receive my card. I keep reporting it lost or stolen and requesting a new one, but it never arrives. After investigating, I discovered they have the wrong address on file. I have faxed a picture of my license six times in the past few months, but they have not updated it. Every time I call to check, it still shows the incorrect address without the duplex number. I live in a duplex, and they only have the street and number without adding #B. I have not received any money in seven months due to this issue. When I contact the US ReliaCard Bank, they are limited in what they can do and keep redirecting me to customer service, where I wait on hold for 2 to 3 hours and then get disconnected when the call is transferred. I am frustrated and just want them to update my address with the correct information.

I have been facing challenges with US Bank ReliaCard customer service for almost three weeks due to an address change. Despite submitting the required documents via fax multiple times, I have encountered errors with the provided fax numbers and misinformation from their agents. Initially, I was informed I needed to sign and upload documents, but later discovered it was supposed to be faxed. With essential services about to be disconnected, including my electricity and water, I am in urgent need of accessing my funds locked in my account. Customer service representatives have provided inconsistent information and unhelpful suggestions, leaving me frustrated. I plan to contact them again tomorrow with the hope of resolving this issue promptly. The lack of assistance from US Bank ReliaCard has led to this distressing situation, and I am determined to get my money released without further delays.

My account has been frozen since July. I have sent faxes to prove my identity multiple times, along with an email to the FIU team. I also completed identity verification with the driver's licensing and submitted a personal photo. Despite numerous calls, I have not been able to resolve this issue. I currently have almost $1,[redacted] in my account that I am unable to access. As a US Bank customer, I am confused by the situation with your company. All I want is to retrieve my money. I have attempted to comply with all requirements but have not made any progress. I would like to transfer my funds to my regular bank account and close my ReliaCard account. I am very frustrated with this ongoing problem which has lasted over two months. Holding my funds without justification is unacceptable. I urge you to assist me in resolving this matter promptly.

I contacted a customer service agent at U.S. Bank Reliacard regarding the sudden inability to access my funds from the ATM. I was informed that my account is locked and inactive at the request of the financial institution issuing authority. After reaching out to the institution, they contradicted the information given by the bank agent and assured me I should have access to my funds. Despite contacting the bank seven times, the issue remains unresolved. I am requesting that my account access be restored and restrictions lifted.

I faxed the requested documents to three different numbers and uploaded the receipts as proof. The documents included my social security card, birth certificate, cable bills, dispute forms, food card, reliacard, job and family services mail, social security office mail, unemployment payment history, and bank information. Despite my efforts, I have faced disrespect, rudeness, and dishonesty from the individuals I have interacted with. It has been 7 weeks, and their daily lies and mistreatment have left me feeling humiliated. I hope that the bank reviews the recordings or reads through our communication transcripts to hold someone accountable for the harm caused.

I have been waiting for my US Bank ReliaCard to be unlocked since September 29, [redacted]. Every time I call, they say they need something else or have some other excuse. I've provided all the necessary documents and information, and they keep saying they have everything but still haven't unlocked the card. Today is October 8, and it was supposed to be unlocked before this. I need my card unlocked urgently because my bills are piling up with late payment fees. I've been trying to reach them at the numbers on the back of my ReliaCard - 1-[redacted] and 1-[redacted]. I'm frustrated and upset and just want them to push the button and unlock my card now. It's affecting my ability to do any shopping and I'm not a happy customer. Please help me with this situation as soon as possible.