US Bank Customer Service Issues

I am currently experiencing an issue with my Reliacard displaying an error message stating "Transaction declined by card issuer." Previously, I could use it for purchases, but now I am unable to withdraw money from ATMs or make any transactions. Despite having sufficient funds, the card is not working. I have been unsuccessful in reaching customer service and need urgent assistance. You can contact me at [redacted] or via email at [redacted] My name is Krystal L. Thank you.

I am experiencing issues with withdrawing cash from an ATM today. Despite only having made 18 transactions, which is below the daily limit stated in my card agreement of 20 transactions, I am unable to access my funds for crucial needs like my child's medication. I urgently require one more ATM withdrawal. I hope to receive assistance from someone knowledgeable and experienced to quickly resolve this matter. Your prompt attention to this urgent situation is greatly appreciated as it directly impacts my child's well-being. Thank you.

I have been unable to use my debit card for nearly two weeks now. The issue started when I rented a tuxedo and paid with cash. After not attending the event, I requested a refund to be sent by mail. The company suggested it would be faster if I provided a card for the refund, so I gave them my Reliacard number. Unfortunately, this led to my account being frozen. Despite sending the required purchase and return documents with my c.i.d. number twice via fax as instructed, the promised resolution within 4 business hours did not happen. Subsequently, the timeline was extended to 24 to 48 hours, which also did not resolve the problem. I have contacted customer service numerous times with no success. With over $[redacted] tied up in my frozen account and only $2 in cash, I urgently need access to my funds for essential expenses like medications and fuel. The situation has been incredibly frustrating, and I am reaching out for assistance in getting my account reinstated promptly. Your help in expediting the review of my case and reactivating my card would be greatly appreciated.

My husband, D.E. Jr., recently received his pandemic unemployment insurance card. Unfortunately, when he tries to use it for purchases at places like Walmart, it rarely works. The card also locks down if he attempts to withdraw over $[redacted], leaving us unable to access any funds for the rest of the day. He's currently trying to buy a truck and is feeling incredibly frustrated because he's unable to utilize the money on the card as needed.

I have been waiting for my card for a few weeks now, and I urgently need the funds. My electricity, internet, and phone services are about to be disconnected in a few days. Each time I call, the line disconnects after 44 minutes, and this has been happening for days. I am seeking information on when my card was mailed and when I can expect to receive it. If it has not been sent yet, I request immediate action and expedited shipping. I am extremely dissatisfied with the service, or lack thereof, that I have received. It seems like many others share this sentiment. Providing unemployment assistance should come with the ability to fulfill the responsibilities associated with it. Many individuals, including myself, rely on this support for survival which is not being met. If my concern is not addressed today, I will escalate this matter to my state representatives. This level of service is unacceptable, and I urge you to resolve my issue promptly.

I have not received my card, and the money was deposited into my account. Without the card number, I cannot check online. After being on hold for over two hours with customer service and getting disconnected three days in a row, I tried contacting the Colorado pandemic payment unemployment customer service, only to be redirected to ReliaCard with the same phone number. I am frustrated because I can't access my locked-up funds, and no one seems able to provide accurate information or resolve the problem. This situation is unfair, and I need my money. It is frustrating to be caught in this bureaucratic maze, especially since I did not choose to be in this state pandemic situation; I was working. I require assistance from a person rather than going back and forth with automated systems.

I have attempted contacting Reliacard's customer service four times now. Upon calling, I reach cardholder services, who are unable to explain the delay in receiving my replacement card (originally promised in 5-7 days, now 3 weeks later), and advise me to speak with the customer service department. They agree to transfer me, but after a 45-minute hold, the call rings abruptly and then becomes silent with no connection. This experience is incredibly frustrating. As a single mother with children at home due to the closure of schools and daycares from COVID-19, and being far from family support, the situation is challenging. The state unemployment office switched to prepaid cards for safer payment distribution, yet I never received mine despite weeks of trying. It has been over two months since our last payment, and we are facing financial distress with pending notices from our landlord. I struggled to afford essential medication, and despite my efforts, I cannot reach a live person at US Bank Reliacard for assistance.

I have not received the ReliaCard as scheduled. After contacting representatives by phone, I was assured that the issue would be resolved and the card dispatched to my address. I have been waiting for the card to cover basic necessities, such as housing, prescriptions, utilities, and transportation. The delay has caused significant hardship without warning, leaving me unprepared. The supervisor I spoke with, possibly named Rhea, did not handle the situation ethically. The company's code of ethics has been violated, and an investigation into the matter should be conducted. Another representative, Malaya, seemed dismissive of my concerns when discussing the issue. I hope the company will address this situation appropriately.

I noticed a charge on my account and proceeded to cancel my unemployment card from Louisiana. After requesting a replacement, I encountered issues. The first replacement card was canceled before I received it. When I received the second replacement and tried to activate it, I was informed it was also canceled, leading to a third card being sent. After experiencing difficulty activating the third card, I spent hours on hold only for the call to be disconnected multiple times. Eventually, after numerous failed attempts throughout the day, I finally reached someone around 9 PM. Despite the representative confirming the card's cancelation, they mentioned sending a new one and transferring me to activate it. However, the call was disconnected again. I still cannot access my unemployment funds, causing my bills to go unpaid. The extended wait times on hold are not exaggerated. I desperately need assistance as the situation is becoming overwhelming.

I contacted American Heritage to switch my account, and a lady named Rebecca assisted me online. However, after being put on hold for 45 minutes, the call disconnected while my card was locked. Since then, I have been unable to use the site or access my funds. When I try to input my information online, it says it's invalid, but when I call, I can check my balance and make purchases, despite $5,[redacted] being missing. I've reached out to both the Treasury Department and unemployment for help, but each points fingers at the other. Despite numerous calls and attempts to contact American Heritage, I haven't received a response via email or phone. This situation is causing financial strain as my rent is overdue and my children are in need. Please assist me at your earliest convenience.

I was approved for Pandemic Unemployment Assistance in March, but I haven't received my US Bank ReliaCard. Over $9,[redacted] has been added to the card since then. In June, my account was locked and placed "under review." Despite submitting all requested documents with my boss, the account remains locked. Customer service has assured me that the $9,[redacted] should still be on its way. I am struggling to pay bills, with utility shut off notices piling up and rent overdue. Basic necessities like toilet paper, trash bags, and laundry soap are running low. I am reaching out to US Bank directly for any assistance regarding this issue. Your help would be greatly appreciated.

Caring for my 94-year-old mother non-stop for over three years has been extremely challenging, especially during the added stress of COVID-19. With her constant medical requirements day and night, including medication and a catheter, and the interruptions to my sleep, I recently realized I missed payments on my Equity Line and car loan in July. I have always been diligent with payments and even made an extra payment in June. I always pay by phone and have records of the amounts. The stress of caregiving and the pandemic have taken a toll on me, and I am seeking assistance to remove the 30-day late marks from my credit report.

I am currently facing an issue with my Oregon Unemployment benefits. I did not receive my ReliaCard, and after contacting customer support, I was informed that it had been activated with only a $5 balance, despite having had a balance of $[redacted]. I was directed to the fraud department after they canceled and sent another card. I spent over 5 hours on hold the first day and over 6 hours the next day. I urgently need these funds for survival, especially during this difficult time with COVID-19. I am struggling financially and recovering from the virus, and the lack of access to my benefits is putting me in a dire situation. I am unsure how to reach the fraud department to resolve this issue promptly. Any help or guidance would be greatly appreciated. Best regards, Becky A. Last 4 of SSN: [redacted] Oregon Unemployment

I reported my unemployment Reliacard lost as it was shown as mailed on July 28, [redacted], through the card tracker, but I never received it. I also faxed a copy of my driver's license to update my address on August 20, [redacted]. My address is [redacted] W. Sterne Parkway, Littleton, CO [redacted]. I requested the card to be expedited and was assured it would arrive by Aug. 28, which has passed. Having filed for unemployment on July 16, [redacted], it's well beyond the 10-day waiting period advised for calling about undelivered cards. Unfortunately, I'm having trouble reaching customer service via my cell phone. I urgently need the card. Any assistance you can provide would be highly appreciated. - G. G. at [redacted] or [redacted]

I am currently relying on Pandemic-based Unemployment Compensation in Pennsylvania. Recently, the processing options for my ReliaCard have disappeared from the website, making it impossible for me to deposit funds. I contacted ReliaCard customer service on 9/4, and they instructed me to send my driver's license as proof of identity via fax. Despite attempting to fax the document to three different numbers provided by ReliaCard multiple times, the lines are always busy. I have been unable to find any email address for contact. Regular U.S. Bank representatives are unable to assist me. This situation is incredibly frustrating, and as of today, 9/9, I am still unable to access my funds.

I used to receive child support payments on my ReliaCard, but it stopped after the other parent passed away. Recently, I received email alerts about several new deposits that have been made into my account, totaling a significant amount now available to me. However, I have not received the actual ReliaCard in the mail to access these funds. I am unsure of how to proceed in getting the card and accessing my money. Can someone provide guidance on what steps I should take to resolve this issue? Assistance in resolving this matter would be greatly appreciated. - Lizbeth B.

I previously used a ReliaCard for my child support payments, but that was years ago. The other parent has since passed away, and I no longer receive any payments. Despite this, I have received multiple emails notifying me of deposits into my account, which I no longer have. These deposits total over a hundred dollars, from the time I used the card up until my child's father's passing. I am uncertain if a new card was sent to me along with the emails. I also do not know how to request a new ReliaCard to be sent to my current address, or if there are any other necessary updates I need to make. I feel lost on how to address these issues. Please assist me in resolving these matters. [redacted]

I have yet to receive my ReliaCard since April. I re-ordered a new card and paid for expedited shipping, but despite expecting it on a specific day, no delivery was attempted. Instead, it was sent back and signed for by someone else. I've contacted UPS, PUA Unemployment, ReliaCard, and spoken to various customer service channels without success. Each person I speak to deflects responsibility or passes me on to someone else. I am overwhelmed by this situation as I have financial obligations and family to care for. I am willing to pick up the card from the postal service, meet a UPS driver at a specified location, or even have the card details shared with me for immediate access. I hope to resolve this issue promptly and appreciate any assistance.

Two weeks ago, I attempted to withdraw money from the ATM to pay my rent, but encountered issues where I couldn't access my funds. Despite multiple attempts to reach out for help, it took me a while to connect with someone. I was informed that in order to address the problem, I needed to fax a copy of my [redacted] form, social security card, and ID. When I inquired about the cause, I was given limited information. I have been diligently sending the requested documents daily for over a week now without any reply. This situation has led to my family, including my pregnant daughter and five-year-old granddaughter, being evicted and currently homeless without transportation. Our belongings are lost, and we are in desperate need of a resolution from the ReliaCard US Bank to secure a new place to live. My details are Brandy B., residing at [redacted] Brian Blvd, New Iberia, LA [redacted], with a contact number of [redacted] and a birthdate of September 24, [redacted], the last four digits of my social security number being [redacted].

I am experiencing significant issues with US Bank, particularly the ReliaCard department. My ReliaCard has been deactivated without my consent, and I am unable to access the approximately $[redacted] balance issued to me. Despite maintaining the same address on file since receiving the ReliaCard, they claim I changed it, which is untrue. Despite multiple assurances from various supervisors over more than five business days, the problem persists. I have provided all requested documents, including my ID and proof of address, via fax. I am seeking contact information for someone higher up who can resolve this matter promptly. If not rectified by tomorrow at 5 PM, I will pursue legal action against US Bank. Thank you for your assistance.