US Bank Customer Service Issues

I would like to share my positive experience with Ms. Terry Torpea, an employee at the Southwest Ave branch in St. Louis. Recently, our account was compromised, and she provided excellent assistance by helping us freeze the old account, identify fraudulent charges, and set up a new account. Her professionalism, warmth, and understanding were truly appreciated. Ms. Torpea is a valuable asset to the bank. Sincerely, Charles and JoAnn H.

In [redacted], my banking app indicated I had $[redacted] in my account at 2 a.m. When I tried to withdraw the money the next day to pay bills, my account showed a negative balance of $[redacted]. I reached out to US Bank support immediately, seeking clarification on the sudden debt. Despite my efforts, I received disrespectful treatment from various employees. Eventually, it was acknowledged that the issue stemmed from an error in the bank's application, but I was advised to ignore the debt until further notice. I even offered a payment plan to resolve it, but was instructed again to wait. To my surprise, my account was closed, and debt collectors are now demanding over $[redacted] this week. I am bewildered by the conflicting instructions I received and the situation unresolved. I have spoken to multiple unhelpful branch managers and seek assistance from a higher authority familiar with this matter. I am willing to cooperate and resolve this misunderstanding, but I find it unfair to be directed to wait, only to be referred to collections suddenly. Kindly reach out to me at your earliest convenience. Thank you.

A car rental company in Cancun, Dollar Car Rental, is attempting to withdraw funds from my account in what appears to be a scam targeting me and my girlfriend. I am looking for a way to prevent this company from accessing my account and taking money. We have discovered that many others are also being affected by this situation. Currently, we are in touch with Profeco, the Mexican government's customer service, to seek guidance on protecting ourselves from Dollar. Is it possible to speak with a customer service representative to better understand my options and situation?

On January 30th, a letter was received from you indicating that the account had been closed. Despite my efforts to request the account to remain active, it was declined. Consequently, I proceeded to open a new account at a different financial institution. As a result of this transition, Social Security continued to direct my monthly payment to the closed account. The expectation was for the funds to rebound to Social Security, who would subsequently redirect them to my new account. Following a recent conversation with Social Security, it was disclosed that the funds have not been returned by your institution. I seek clarification on the reasons behind this delay.

I received a call claiming I qualified for a $[redacted] loan based on an online application, allegedly from US Bank. According to the caller, I would need to pay a $[redacted] fee for payment protection insurance, promising a refund once I purchased it. They assured me that once I bought the insurance, the $[redacted] plus the fee would be deposited into my account. Although this seemed suspicious, I wanted to inform you and inquire whether this was a legitimate practice of your company. The number they used was different: [redacted]. Upon saying I needed time, they urged me to call back when ready to buy the insurance for the funds to be available in 45 minutes. It's concerning that they were using your company's name in this manner. I appreciate any insight you can provide.

I had two accounts with a bank and applied for a loan online which turned out to be a scam. The bank caught it, froze my account, but didn't inform me that it was permanently closed. Over the next two and a half weeks, I had two paychecks and two Zelle transfers totaling over $1,[redacted] deposited into the account, leaving my checking and savings accounts negative by $[redacted]. When I discovered the account was closed, they said I would receive a cashier's check for the remaining funds. Upon receiving it, there was only about $[redacted], with over $[redacted] still missing. When I inquired about the missing money, I was given the runaround until I reached a full voicemail. It's been nearly two months since my account was closed, and I still haven't received the rest of my money despite not being able to reach the direct department.

My ReliaCard started getting declined two days ago. Long story short, the ReliaCard website is malfunctioning, and I can't access my account online. I was told my card doesn't even exist. I called ReliaCard customer service over 10 times and experienced being hung up on, put on mute, and even unintentionally hearing a CSR's personal conversation. I've spent a total of 4 hours and 32 minutes on hold in the last 24 hours trying to resolve this issue. Every cent I have is on this card, and I need my money urgently. The lack of customer service is unacceptable. I want all my money back immediately and don't plan to use ReliaCard or US Bank again. They need to communicate technical issues better. If this isn't resolved, my phone will be turned off tomorrow due to these problems. I need my money back promptly.

Hello, I'm Erica Pound. In [redacted], I received a US Bank ReliaCard when I attempted to claim unemployment benefits. Despite not receiving benefits back then, I've recently started receiving payments due to covid19. Unfortunately, the funds are being deposited into the old card that I no longer possess. I need to deactivate the [redacted] card with the last 4 digits [redacted] and obtain a new card with my current payments. I've had no luck reaching customer service despite my daily attempts. I'm hoping this message reaches someone who can assist me promptly. Thank you for your attention.

I had a contract with a supplier for mechanizing services for 5 years at a nominal fee of $45. Last month, they increased the fee to $[redacted] without any prior notification, causing my account to become overdrawn. I was unaware of the fee increase and would not have agreed to it. They deducted the new fee this month, resulting in my account being overdrawn again.

I am registered with the NDOL for unemployment benefits. I have been trying to get a replacement card through NDOL, VISA, and US Bank, but each time I am only given more referrals and dead ends. The ongoing back-and-forth is frustrating, and I urgently need assistance. Since opening the claim in January [redacted], I have not received any benefits due to the card issue. Is there anyone at US Bank who can provide a clear explanation and help me resolve this quickly? I feel like I am caught in a never-ending cycle, and it is affecting my ability to support my family. Any assistance would be greatly appreciated. Thank you, Art E.

My US Bank ReliaCard is currently locked. I have been waiting on hold since Wednesday afternoon, with little sleep on both Wednesday and Thursday nights. It is now Saturday afternoon, and I am yet to speak to a customer service representative which is causing me financial distress. I urgently need my card unlocked. I am perplexed as to why this occurred in the first place. I have been crying from the frustration of being on hold for the 26th time. If this issue is not resolved soon, I will have to consider reporting US Bank ReliaCard. I am feeling desperate and on the brink of a breakdown over this situation. Please assist me in resolving this matter promptly. Your help is greatly appreciated.

I recently received my new debit card but encountered issues while trying to activate it online and through the mobile app. The instructions prompted me to call the number on the back of the card. After doing so, the representative was unable to identify the problem, but I managed to activate the card over the phone. However, when attempting to use the ATM today, I faced difficulties with withdrawals both online and in stores. After a long wait on the phone, a representative confirmed that everything seemed fine on their end but was unable to provide a solution. I am now unsure of what steps to take to resolve this issue and set up mobile online banking. Any assistance you can offer would be greatly appreciated. Thank you.

There have been numerous transactions of similar amounts occurring once or sometimes twice a month. Despite contacting the branch multiple times and having had four replacement cards, I only received one card and three codes, causing confusion. The card I did receive did not provide the necessary account information. After having my account locked due to unauthorized charges and being assured of a year-long block on such charges, I am now facing another charge from the same company. I possess a detailed list of charges to be reversed and am contemplating closing this account as I have another active one. The companies seem to bypass the blocks put in place and continue to charge accounts. Due to personal circumstances like a family death and surgery, the account was not frequently used, making it a surprise to find it overdrawn last month. Assistance from an online chat agent is sought to resolve this ongoing issue dating back to before January. A prompt resolution and correction of these matters are requested.

I prepaid $[redacted].44 for a trip to Avi Resort and Casino in Laughlin, NV, scheduled for March 18th to March 21st to celebrate my 25th wedding anniversary. I booked 2 rooms with Travel Insurance through Travelocity. Due to the coronavirus, the hotel canceled our reservations on March 18th and refunded the amount to Travelocity. I've been in contact with Travelocity, and despite promises of a refund, they now claim I cannot get my money back. Can the charge be reversed at this point, even after this amount of time has passed?

My U.S. Debit Card with my unemployment benefits is currently locked, inhibiting me from accessing the necessary funds. I contacted the customer service number listed on the back of the card and waited on hold for an extensive period before the call got disconnected. This is the replacement card as the initial one was lost in the mail. I have been eagerly awaiting this card since April 2nd, and the funds on it are crucial for my living expenses. I urgently require the card to be unlocked today to access my money. Moreover, I previously had a ReliaCard for child support payments, which I no longer receive and have misplaced. When I attempted to link this card to my unemployment account, the website indicated my account was locked after inputting new card details, my SSN's last four digits, and the CVV code. This ongoing issue needs immediate attention so I can access my funds today, May 23, [redacted].

I recently experienced difficulties using my card for an online purchase. After trying to create an online account, I received a message stating that my account is locked. This issue needs immediate attention as it has occurred twice before. I attempted to contact customer service by calling the number on the back of my card, but I waited on hold for over 2 hours, eventually leading to the call being disconnected by the automated system. In the few instances I managed to speak with a representative, the wait time exceeded 2 and a half hours each time.

On May 3rd, I attempted to deposit $[redacted] at the Hazell Dell, WA ATM. The machine took $[redacted], returned $60, but did not credit my account. I contacted the number on my receipt right away. Currently, I have received $[redacted] of the $[redacted] deposited as a resolution to the initial mistake. However, 40 days have passed, and I am still awaiting the remaining $60 to be credited back to my account.

I am having difficulty accessing my account with US Bank Relia card services despite answering all security questions correctly. One question asked for my father's middle name, which I know for certain as he is my father. I have not received the verification code in my email to speak to a human representative after waiting on hold for over 4 hours. I have been unemployed since March due to the Coronavirus and need to either get a replacement card or cancel the old one to access my funds. I hope for a resolution soon as this situation is very frustrating. If someone from customer support reads this, I hope they understand my frustration and know it's not their fault. Ananda R. CID # [redacted] [redacted]

Hi, I'm Celia L. I used to work at the Safeway store on [redacted] Hamilton in Novato, while my boyfriend worked at the US Bank branch nearby. Recently, there were allegations of harassment made by six employees from my Safeway team against my boyfriend. However, whenever I saw him at work, he was focused on his job, not harassing anyone. The crew at Safeway tends to spread rumors about people. I made a mistake by admitting we were in a relationship, which fueled the gossip. I'm looking for clarification on what truly happened as it doesn't add up. Please reach out to me at [redacted] or contact my boyfriend, Gary V., who lost his job unjustly. His number is [redacted]. Your assistance is much appreciated. Thank you.

I have not received a payment in 4 weeks. My last payment was on June 1, [redacted]. They made a change to stop direct deposit and physical paper checks. I am still waiting for the ReliaCard that was supposed to be sent to individuals with direct deposit. I changed my payment method to a debit card on my PUA account, waited 7-10 days, but still have not received anything. I have contacted customer service and waited for hours without any response. I am unsure what steps to take as I cannot reach them. I hope for a reply regarding why my card has not arrived in the mail.