US Bank Customer Service Issues

I am a snowbird originally from Illinois with my primary bank being USBank in Highland, IL. For the past nine years, I have been using the Safeway branch near E. University Dr and Lindsey. One incident last year left me feeling frustrated. I tried to cash a check for around $[redacted] sent by my cousin who addressed me as "Jack" instead of my formal name, John. Despite showing my ID matching the last name, the teller refused citing the name difference. I felt this was unfair, especially when I suggested speaking to a supervisor or contacting our shared bank, Bradford National Bank, but the teller declined both. This experience was disappointing and made me reconsider my banking relationship with USBank. The lack of flexibility in such a situation left me with a negative perception of USBank, although I hope changes like including nicknames on licenses will improve service in the future.

I have been repeatedly contacted by an individual named Brian regarding an alleged outstanding debt with US Bank from [redacted]. Despite my visits to the Willmar MN branch and inquiries with the recovery line confirming no record of owed money, Brian continues to threaten wage collections. I recently received another letter insisting on payment within hours. I am confused as to whether I truly owe money, as it does not reflect on my credit and I've had no issues opening an account with a different bank. Brian has also reached out to my family, claiming I am elusive, although I have maintained the same residence and phone number for many years. I urge an end to these calls and seek clarity on the supposed debt to settle it promptly if valid.

Good evening, I have been facing some challenges and have tried to discuss them with several employees but have not received helpful or friendly responses. When I recently inquired about a loan without knowledge of the available options, the representative at US Bank responded impolitely, which was disappointing. I am not looking to switch banks and would appreciate assistance with managing my overdraft fees. Despite being told that funds would transfer from my savings to checking to cover any low amounts, I was still charged $36 for being just a few dollars over. Additionally, there seems to be confusion regarding monthly charges that were supposed to be consolidated but have been coming through as separate amounts. Despite my attempts to address these issues with an employee, there was no resolution. I am quite frustrated and seek understanding in this matter. Thank you, Erin C.

Subject: Urgent Assistance Required for Funds Transfer To Whom It May Concern, I am in need of urgent assistance for a funds transfer. I require help transferring funds from my USD Checking account to a corresponding bank, then converting the funds to UGX and depositing them into my local account. The intended purpose of this transfer is for family medication and my siblings' education fees. Please find below the necessary account details for the transfer process: USD Checking Account Details: - Account Number: [redacted]46 - Routing Number: [redacted]53 - Bank Name: US Bank - Account Type: Checking Corresponding Bank Details (USD Account): - Bank Name and Address: CITIBANK N.A NEW YORK, [redacted] Wall Street New York - Bank Code: [redacted] - Swift Address: CITIUS33 - Routing Number: [redacted]89 - Title Of Account: Centenary Rural Development Bank LTD - Account Number: [redacted]2 (USD account) Local Account Details (UGX Account): - Beneficiary Name: Fred Luwondera - Account Number (UGX): [redacted] - Bank Branch Name: Mubende, Bank Branch Address: Plot 20, Main Street Mubende Town, P.O Box [redacted], Mubende - Swift Code: CERBUGKA - Bank Code: XXX I kindly request your prompt attention to this matter and ask that all the aforementioned details be utilized during the transaction process. The best mid-market rate for exchange would be appreciated. Thank you for your swift action in advance. Sincerely, Fred Luwondera

I unknowingly shared my account information with someone claiming to help me financially. They deposited $[redacted] into my account and instructed me to transfer it elsewhere. Fortunately, the bank detected the suspicious activity and closed my account. I'm a 19-year-old student struggling to pay for college and rent. I never sent any money to the individual and was unaware of their intentions to launder money. I am worried about being in legal trouble as I have no prior experience with such scams. I hope to retrieve the funds from my account, as the person mentioned they could either issue a check or visit a branch. I seek clarification from usbank regarding the process and any potential legal implications due to this incident. Thank you.

I had a bank account with US Bank for a few months, but they closed it without reason. They demanded details on my spending, which I found intrusive. As a businesswoman supporting a large family, I regularly made withdrawals to manage my finances. Now, they claim I owe money, making it impossible for me to open a new account. I need assistance to resolve this issue promptly as I rely on having a bank account to run my business effectively. Can someone provide me with a contact number to address this urgent matter? Thank you.

I am in need of a lien release for a [redacted] Mazda Millenia with the VIN JM1TA[redacted]01, Title No. [redacted], and Oregon LP 101DEC. The lienholder is JESICCA NICOLE LITTLE. I recently purchased this [redacted] Mazda Millenia for $[redacted] in cash to use as housing and storage since I am chronically homeless. There was no mention of any outstanding loans on the vehicle by Jessica. I only found out about the lien held by US Bank when I contacted Tom at the Oregon DMV in Medford, OR today. I am reaching out for assistance in obtaining the necessary US Bank Release of Lien to transfer the title and registration of the Mazda into my name. Please provide me with the specific contact information needed to proceed. Thank you, Patrick Keith Hirt

Dear Sir or Madam, We kindly request that you send the bank order forms (PDF-file) to my email address as indicated below for the purpose of excluding paper-based bank transfers and cash withdrawals. Thank you for your assistance and for processing this request. Best regards, Oliver Schulte OS.Consulting Krämergasse 22 D-[redacted] Heidelberg Acting on behalf of Union Investment Real Estate GmbH Fondssupport Treasury Valentinskamp 70 / EMPORIO D-[redacted] Hamburg Tel. +49 40 34[redacted] Fax +49 40 34[redacted] [redacted] Company headquarters: Valentinskamp 70 / EMPORIO, [redacted] Hamburg Registry court: Amtsgericht Hamburg HRB [redacted] Management Board: Dr. Reinhard Kutscher (Chairman), Martin J. Brühl, Volker Noack, Jörn Stobbe Chairman of the Supervisory Board: Jens Wilhelm The content of this email is intended solely for the recipient named in the email and may contain confidential and legally privileged information. Copying, distributing, or disclosing this email to third parties is prohibited. If you are not the intended recipient or have received this email in error, please contact the sender immediately by telephone and delete this email from your system. Thank you. The security and accuracy of email transmission cannot be guaranteed, as the information sent may be intercepted, manipulated, or destroyed, lost, delayed, incomplete, or contain viruses. The sender assumes no responsibility for any errors or damages resulting from email transmission. If you require confirmation of the content of this email, this can be provided upon request by letter.

Hello, my name is Elmira Abdullayeva. I opened a debit card last summer in Cannon Beach, Oregon while I was there on a Work and Travel program. I am now in my home country and have lost access to the mobile app because I forgot the password. I am not sure about the username; initially, it was eabdullayeva0205. My SSN ends in [redacted] but that hasn't helped me retrieve it. The phone number I used at that time was +[redacted]18. I am looking for information on how to use my card again. My relative in Great Britain wants to send me money to my US card, and I hoped to find this information when I log in to the US bank app. I want to inquire about the details to send money (not with Zelle). My current number is +[redacted]30. I called today, but the call got disconnected because I didn't have enough money. You can call me back if you need more information. I can provide my card number, 4-digit code, passport number, SSN; I hope this will be enough to resolve my issue.

My significant other holds an account with U.S. Bank. He awaited a check delivery from DHL while he was away from home. Despite his instructions to leave the DHL mail by the side door with his signature, the check ended up on the front porch due to a chained off area from a broken step. After being home for four days, he only noticed the check today. Although the delivery was not typical compared to past experiences, he discovered the check after they informed him via email that it would incur a $65 stop payment fee along with a $35 re-issuance fee. He has since found the check. He wonders if he can still deposit and cash it the same day at the bank after notifying the sender in writing that he located it. I suggested he call, but he opted to follow up with the written communication.

My late husband, Thomas J Kopczynski, had a business checking/savings account with US Bank for his sole proprietorship, Reliant Aircraft, Account Number [redacted]68. He managed the business independently, but I was authorized to handle bill payments with company checks. Thomas passed away on 7/11/19, and I am in the process of gathering the necessary information for our accountant to file his [redacted] and [redacted] taxes. Unfortunately, I can no longer access the online statements as we originally set up. I urgently require printed copies of all bank statements from 1/1/18 to 9/30/19. My name is Vicki Kopczynski, Thomas's widow, and I need this information promptly for tax purposes. Please assist me in obtaining these statements or provide guidance on the necessary steps to take.

I sold a phone on the Maldives iBay website to a buyer from Nigeria. The $[redacted] payment made through a USA bank is on hold. There was a mistake, and $[redacted] was deducted from the buyer's account. The bank is asking me to pay $[redacted] to the buyer for the error, and they will release the $[redacted] to me. I am concerned about the legitimacy of this claim from the USA bank, and I received an email requesting the payment. The email instructs me to send the $[redacted] via Western Union to Katherine Alina in Nigeria. The email asks for details like the MTCN and sender's and receiver's names. I am unsure if this is a scam or a genuine request from the bank.

I receive multiple calls daily from different numbers offering to lower my interest rates. I respond by addressing the callers in a humorous way and keeping them on the line until they hang up. I make it clear that I am onto their scam and sometimes play with them by using a callback tune if they go silent. Even when they recognize my voice, I stay firm in not engaging with their sales pitch. Recently, they have been attempting to sell me extended auto warranties, but I can discern their intent from their standard recorded message.

I am a deaf customer named Vanessa M. Brown. I receive a monthly SSI payment of $[redacted].00. On November 24, [redacted], I requested a deposit of $50.14 into my bank account. I specified that I wanted to buy my favorite item and add the total to my current balance, without deducting from it. Unfortunately, there was an error, and the money was transferred to the wrong account, causing confusion and trouble with my balance.

I am looking for a lien release for a vehicle that I fully paid off in [redacted]. I reached out about a month ago requesting it but never received it in the mail. A US Bank representative emailed me what seems to be the front page of the lien release, but I still need the back or second page that proves the vehicle has been paid off. I have followed up twice by replying to the email, but I have not received any response. Any assistance would be greatly appreciated.

Upon opening my account, I also started a CD account with auto-renewal. When it matured, the check was sent to my old address in error. After receiving the first voided check, they claimed to have sent another, but it's been almost three weeks with no sign of it. In a financial emergency, I'm anxious to access my funds. Can someone advise me on the next steps to take?

On November 19th, I made a deposit to ResellerCamp for domain registrations on my website, healthcoachhosting.com. However, I encountered issues integrating their program and found it unusable. After closing my account, I requested a refund for the unused funds since the system didn't work on my website. I contacted Paypal for assistance, but they directed me to the seller, who did not respond to my multiple attempts to reach out. Despite explaining the situation to Paypal's customer service, I was only able to file a complaint for an unauthorized transaction due to website limitations. Paypal declined to take action, and the seller has been unresponsive to my emails. The original transaction of approximately $[redacted] was made using my US Bank credit card ending in [redacted]. I, Marc Werschem, request a full reversal of the transaction and the return of all funds due to the unfair practice of keeping unused money and failing to provide the promised refund upon account closure.

I recently sold a classic [redacted] Buick LeSabre Limited to an individual who said their aunt was interested. She sent me a cashier's check, and I informed her I would wait for it to clear before releasing the car. When I tried to deposit it at US Bank along with $1,[redacted] of my own money for school, they froze my account. Despite speaking to the branch manager, my account is still frozen, causing me financial strain. I provided the police with evidence of the buyer's communication, but I am frustrated by the lack of resolution. I am struggling as I cannot access my funds for necessities like gas, tires, and groceries. My account has been frozen for several days, and I feel stuck in this distressing situation.

I am attempting to contact Sarah Hall (Scheaffer) from the Human Resources Recruiting team located in Prior Lake, Minnesota. Sarah referred me to a link to set up an interview for the Business Banking Sales Manager position #[redacted]38 in Charlotte, NC. Unfortunately, the link provided by Sarah is not functioning correctly. I am in need of Sara's work phone number or for her to return my call promptly. I am presently on vacation from 12/21/[redacted] to 1/2/[redacted] and I don't want to miss this job opportunity at US Bank due to a faulty link. Despite emailing Sarah, I have yet to receive a response. Thank you for your assistance. Your help is greatly valued. Best regards, Al F.

Hello, I am Vanessa M. Brown, and I am hearing impaired. I am concerned about the $6.95 maintenance fee and the $36.00 overdraft fee in my account. My SSI check is correct, and the funds should not be combined incorrectly. I want to make a deposit to ensure my account balance stays accurate. The processing fees should not be deducted incorrectly, causing confusion. There seems to be a mistake in transferring funds to the wrong account. I would like to transfer money between my bank accounts securely. Also, I am interested in making a purchase and need assistance with that. For any help, I will contact US Bank at [redacted]. Thank you.