US Bank Customer Service Issues

My ReliaCard has been restricted since Monday this week. I have called every day and was informed it was due to fraudulent activity. I had to prove my identity by submitting a photo of myself with my driver's license on a black paper background and line it up on my phone. After a year without any issues, this is frustrating. I need my money, but I have not been updated on the status of my card. Please advise on when I can expect my card to be activated again. Thank you.

I recently reported unauthorized transactions on my debit card with US Bank Relia Card. They said they would send me a new card, but I can't activate it because they've deactivated my account. I have $2,[redacted].00 in my account, but they require proof of identity to activate it. They claimed the WorkForce needed this, but it doesn't make sense since I'm still receiving unemployment benefits. I just need access to my funds as my bills are piling up due to this issue.

My account has been frozen without any prior notification, and I've already faxed the required documents to them. They are holding my pandemic funds, which is unacceptable. I've tried speaking to supervisors and numerous employees at ReliaCard and U.S. Bank, but none of them are cooperative. They are rude, refuse to provide their employee ID numbers, and give repeated excuses without offering a valid reason for freezing my account. They claimed first it was the Texas Workforce Commission, then the government, and now an offline team, but they fail to provide any contact information for resolving this issue. I am frustrated with their lack of transparency and unhelpful attitude.

My US Bank Reliacard account has been unexpectedly blocked, with claims of fraud activity that I don't understand. I have been unable to reach anyone at the bank to clarify or resolve this issue. I'm growing frustrated and really need some answers. Thank you.

I have been waiting for my PUA unemployment since February [redacted]. I received it in August, amounting to $10,[redacted]. I own a shop in Delhi, Ohio, and my address is [redacted] Aarons Drive, Middletown, Ohio, [redacted]. Unfortunately, my card was stolen from my shop. After disputing the charges, I recovered $5,[redacted] that was spent. However, after using the new card for just 24 hours, it was locked again. Despite faxing numerous documents to prove my identity, they claim not to have received them or that they are unreadable. The Department of Corrections even faxed a state ID, but I was informed by one supervisor of a data breach causing the lock, only to be told by another supervisor that this was false. I have provided all requested information, but my account remains locked. - Roscoe L.

I need to address a security breach from last year regarding my husband's actions with our joint account. Despite us not being divorced yet, I had to use some funds for an emergency protection order, leaving the rest in the account, which we used for various expenses. Without my knowledge, my husband closed the joint account, opened a new one in his name, and removed all remaining funds. I am still on the mortgage and title of the house, but I am now unable to access the account from which mortgage payments are being made. I am concerned about how he could make these changes without my permission and what would happen to the funds in case of incapacity or death. I also wonder how he managed to do this without involving me when I am legally still tied to these accounts.

I have been a US Bank customer for over a decade, enduring unfair fees, including ATM fees. Unfortunately, I experienced a concerning issue when using a Bank of America ATM for a cash withdrawal, which resulted in my card being ejected without cash or a receipt. Despite contacting US Bank, there was a lack of support in resolving this situation. This incident left my account overdrawn, impacting me significantly during the challenging COVID-19 lockdown period. I sought assistance, but the process was frustrating and unproductive, with no resolution in sight. I hope for a fair outcome, as this experience has shaken my trust in the banking system.

I closed a youth account in July [redacted] due to unauthorized charges from PayPal causing overdraft fees. After calling customer service, they offered to refund the fees. I received a check for $[redacted] which was lost. Following up in July or August, I was told to call back in 90 days, then recently was informed another check would be issued arriving in 4 workdays. When I contacted customer service today, they couldn't locate my account and advised me to call a local branch. The branch staff denied sending a refund check, stating the account was zeroed out. However, I remember depositing the refund check to cover the fees and seeing it for $[redacted]+. I seek assistance in locating the original check and resolving the matter. Thank you. Kaye G.

I have a US Bank ReliaCard issued by the Oregon Employment Department and have used it without issues for around 2.5 months. Recently, after receiving a $[redacted] deposit for my unemployment benefits, I faced problems withdrawing funds from ATMs and making purchases. When contacting customer service, I was informed that my account was locked due to fraudulent activities and that I needed to submit a photo ID copy and a selfie through www.verify.usbank.com/id for verification. They mentioned it could take up to 2 business days to resolve. I'm looking for a way to expedite this process as I need to pay my bills promptly. Also, I'm wondering if I could visit a US Bank branch with my ID for a teller withdrawal. Customer service calls have been challenging, with disconnections or technical issues.

Since last Friday, my account has been locked due to card overuse. Us Bank locked my account without verifying the user. Despite completing all necessary verifications promptly, I have faced delays and confusing responses whenever I call. Being unable to access my funds has led to challenging circumstances, even resorting to sleeping in my car. I was the sole user of the card, yet Us Bank locked it without confirmation from me. This situation has left me and my 5-year-old daughter without funds for essentials like housing, food, and gas. I require access to my funds either by unlocking my card or transferring the money to another account. The prolonged lack of access to my own money due to Us Bank's actions is unacceptable. The delay in resolving this issue and regaining access to my funds is causing significant distress.

My mother passed away on April 29, [redacted]. There is an account receiving back pay from my father, and I was instructed over the phone to fax the required documents. Unfortunately, I do not have easy access to a fax machine. The email provided to me was incorrect, making it challenging for me to submit the necessary paperwork. I have been attempting to access these funds that rightfully belong to me for approximately three weeks now. I am in urgent need of assistance in providing the correct email address to submit the required documents. Thank you.

I have been unable to access my funds for over three weeks due to identity verification issues. The Texas Workforce Commission (TWC) updated my name in their system in just 15 minutes. However, the US Bank ReliaCard has not corrected my name to Jacks and still shows it as Morris. Despite submitting the required documents via fax and upload portal twice each, US Bank ReliaCard has not resolved the issue. I am extremely frustrated with their unhelpful responses and lack of action, which is causing me financial distress. They have received funds from TWC under the updated name, Jacks, yet they continue to request documents in Morris' name. I urgently need this matter corrected as I have fulfilled my part. US Bank ReliaCard is unjustly holding my funds. Please contact me at [redacted]. Thank you for your assistance. Dwyana J. aka Dana M., sharing the same social security number and birthday.

I have a ReliaCard account with US Bank for unemployment benefits. My card got unexpectedly disabled during a transaction. After contacting the bank, I was informed that I needed to verify my identity to reactivate the card due to a security measure. I was instructed to send copies of my ID, social security card, and card ID number. Initially, they advised me to fax the documents, but after no progress, I called back. After multiple attempts and being given the wrong website, I managed to upload the documents correctly. However, even after submitting the paperwork both via fax and online, I'm still unable to access my funds for over five days. Despite numerous calls, being put on hold, and disconnected several times, I have been unable to resolve the issue. The bank representatives mentioned they need up to 5 days to review the documents before any action can be taken.

I have a US Bank ReliaCard for unemployment benefits. My card was deactivated during a purchase. After contacting the bank, they required me to provide proof of identity to reactivate the card. I was instructed to fax in a copy of my ID, social security card, and card ID number. Despite initially faxing the documents, I was asked to submit them online after contacting them again. Following their directions, I submitted the documents online and faxed them once more. Despite my urgent need to access funds for rent and bills, I faced long wait times, abrupt hang-ups, and unhelpful responses from customer service. I was informed that they needed several days to review the documents I submitted before I could regain access to my funds. Unfortunately, after more than * days, I still cannot access my funds, and I continue to struggle with essential payments.

For the past three months, my card has remained locked despite providing all the necessary documents via fax and later via upload, causing significant financial distress as it is my sole income source. During this time, I tragically lost my father and faced eviction. Just two days ago, during a terrifying hurricane experience, all my possessions were lost, including a home somebody helped me secure. Although there is $[redacted] in my account, it remains inaccessible to me. Despite reaching out daily, I am struggling to find assistance in unlocking my funds to help me through this extremely challenging period.

I lost my US ReliaCard and updated my address before ordering a new one. I paid for expedited shipping, but the new card arrived inactive. I sent the required documents on 10-25-[redacted], but the card is still not working. I have called customer service multiple times, and currently, I have been on hold for 2 hours and 27 minutes. This situation is incredibly frustrating as it has been two weeks, and I still cannot access my funds.

Hello, my name is Ashley. Last week, TWC finally released my benefit payments, which was exciting! Afterwards, I visited the US ReliaCard website to track my TWC debit card. I checked on October 23rd, 24th, and 25th, and each day it indicated that my card was in the printing process, advising me to check back for shipping updates. Then on the 26th, it showed that the card had been mailed and instructed me to allow 7-10 business days for delivery. I am curious if it typically takes at least 7 days or even longer to receive the card in the mail. I am hoping it arrives today as I am eagerly anticipating it. The TWC website indicated that I should have received the card in the mail by the 30th, so I am concerned about any possible delays. I would really appreciate your assistance. Thank you! Have a good day and weekend.

The assistance from the customer service team has been extremely disappointing. Here's a summary of the frustrating experience I've had with them: On September 3rd, [redacted], I had my card cancelled due to suspicious activity and requested a new one. Despite promises, the new card didn't arrive. After multiple calls and address verifications, my card was finally received on October 5th, causing me to fall behind on bills. On October 17th, my card was inexplicably put on hold, leading to another round of document submissions. Despite providing numerous proofs of identity and residence, my funds remain inaccessible. I have lodged complaints with various agencies but to no avail. I am now considering legal action to resolve this issue. The delays during a pandemic are unacceptable. As of November 3rd, following multiple document uploads, my card remains blocked, and I am preparing to seek legal recourse against US Bank. This situation is intolerable for me and countless others facing similar problems. Regards, Sharla N.

I have encountered numerous difficulties with my usbankreliacard. Despite multiple calls to customer service, I have been hung up on, transferred, promised my card in 7 to 10 business days (which later changed to 5 days), and encouraged to pay $15 for expedited shipping due to their incompetence. It's currently day 3 with no sign of my card. Due to the remote work situation, agents lack communication and unable to provide solutions. After speaking to a supervisor who deemed my documentation insufficient, I must now gather and upload the documents by taking a picture on my phone, a process made complicated by the supervisor's abrupt ending of the call. The whole experience has led me to reconsider using US Bank or any affiliated institutions in the future.

I have been struggling to regain access to my ReliaCard account for almost two months now. Initially, I was told there were charges on my account that needed to be disputed, which turned out to be invalid after reviewing my statement and speaking with the bank. However, even after sending my identification documents multiple times as requested, my account remains restricted without any clear explanation. The customer service representatives have been unhelpful, providing conflicting information and no resolution to my issue. This has caused extreme hardship for my family, as we are currently homeless with five children, having lost everything due to the impact of the COVID-19 pandemic and layoffs. I urgently need access to my account to secure housing for my family through state income-based assistance. Despite reaching out to various parties for assistance, I am left with no option but to consider legal action to resolve this matter swiftly. Your prayers and support during this challenging time are greatly appreciated.