Twitch Customer Service Issues

I have encountered a persistent troll in my livestreams who continues to create multiple accounts after being banned for making rude and vulgar remarks, including using racial slurs in the chat. Recently, the individual has even created an account with a similar name to my girlfriend's Twitch account (Erinmariee with a lowercase "e") and is causing trouble in other streamers' chats. I have reported and banned the accounts, but I believe an IP ban is necessary as the troll continues to target me and other streamers like Lalatheclown. Some of the usernames he has used include imann123, happybirthdaygreasy, youngjeryy69, youngjeryy69_2, calebnj, and greasemister among others. As a Twitch affiliate under the username xgreasyx, I am concerned about the escalating situation. Thank you for your attention to this matter.

I am extremely frustrated with the situation regarding my Twitch account. Unfortunately, I am facing an issue where I am unable to verify my email address. The system prompts me to verify my email, but when I enter it in the verification box in my profile settings, the verify button becomes unclickable, preventing me from completing the process. To make matters worse, Twitch requires a verified email to contact their official support. This Catch-22 situation is incredibly frustrating as I am stuck in a loop where I can't get help with email verification without a verified email. I am reaching out to this forum in hopes that someone can assist me since Twitch's contact options are limited, and I have no other avenues for support at the moment. Thank you in advance for any help you can provide.

I have been unfairly banned on Twitch because a new streamer created an account with a similar username to mine, aiming to take over my original username, "/Shredlive", which I then changed to "/Shredtv". Just four days before my ban, this new streamer joined with the account name "ShredTvLive" and URL "/Shredtvlive", coincidentally streaming the same game as I do. I suspect foul play as my ban occurred when my viewership was increasing, impacting the community I have diligently built. Despite reaching out previously, I have not received any response. I urge the Twitch team to investigate this situation promptly. Thank you for your attention. -ShredTv (Skyler Herman)

I recently tried to disable two-factor authentication using Authy, but I'm uncertain if it was successful. I have since changed my phone number to [redacted] and no longer receive authentication codes. I need to update my account with this new phone number. I am logged in on my phone but unable to access my account on my desktop due to the lack of authentication codes. Additionally, I have ongoing streamer donations and am currently subscribed using Twitch Prime. Thank you.

Hello, I am seeking assistance with an issue I am facing. I regretfully created a secondary Twitch account, with the username "iTz_Rew," in my eagerness to reserve it. My original plan was to change the secondary account's name to something else when transitioning it to my primary account, "Rew_tv," where my viewers are. I assumed this change would free up the username "iTz_Rew." However, upon attempting to make this adjustment, I was informed that the username was unavailable. I have patiently waited for over a year, hoping it would become available, but to no avail. I even contemplated sacrificing my viewers by starting anew on the account with the desired username. Yet, due to my previous attempt to free up the name by changing it back, I am now unable to revert to the original username. Despite canceling the secondary account that held the preferred username, the situation remains unchanged. I am puzzled as to the whereabouts of the username "iTz_Rew." Is it possible to recover it? I am in search of guidance or support from Twitch to resolve this matter and free up the username. The current situation has left me disheartened and deterred from streaming, so any assistance would be greatly appreciated. Thank you in advance for any help provided.

I purchased the Overwatch All Access Pass two days ago but have not received access yet. My Twitch username is show_maker, and my Blizzard account is linked. Even though I can't redeem it on the OWL stream, the transaction number is [redacted]66. I can provide screenshots and bank statement proof upon request. I need my account to have the access I paid for. Blizzard Support says it's not their issue since I can't redeem rewards from the stream. I've tried contacting Twitch Support but got no response. My email for Twitch is [redacted]

Hello, my name is Taylor. I am having trouble claiming the Warframe bundles with my Twitch Prime due to a previous issue with multiple linked Amazon accounts. After contacting Amazon's customer service and disconnecting the incorrect account, I am still unable to access the loot. The other account, blackdeath9129, claimed the bundles mistakenly. Twitch suggested reaching out to them for a possible solution to transfer the claim to my account. Thank you for any assistance.

Two days ago, on Saturday night, I achieved affiliate status on Twitch after a lot of hard work. I began filling out the Affiliate forms and got stuck on Step 3, the Royalty Tax Interview. Despite being told it would only take a few moments to review, after almost 2 hours it was still under review. Being patient due to Twitch's limited staff, I decided to check again the next day, Sunday. To my surprise, the interview was still under review. Thinking it might be a tech issue on my end, I attempted to start the process over. After filling out the form again, I encountered issues stating the interview was not started. Despite clicking "Begin Interview," it still showed as under review. Returning to the main affiliate page, it indicated the interview had not begun. I've reached out to support twice via email but have only received automated responses. I am excited about my first affiliation and though I find the automated bot amusing, I would appreciate help from a human representative soon. Case Number: #[redacted]3 Twitch Username: ReineBloodwolf I am looking forward to receiving assistance from Twitch's customer support team.

Hello, I recently returned to playing World of Warcraft after a long break. Previously, I used Curse Client for my addon interface needs, but it appears that the services have now merged. About two weeks ago, I downloaded the desktop app and installed a few mods. Initially, everything worked well and was responsive. However, since upgrading to a new Solid State Drive as my main boot drive with only the operating system on it, I have been experiencing issues. When attempting to log in using the new drive, the client freezes during login, displaying "Not Responding." I have tried reinstalling the app in different locations and folders, but the problem persists. Any assistance with this matter would be greatly appreciated.

I would like clarification on your Terms of Service and regulations regarding stream content. My name is Mike, and I serve as the Field and Media Operations Manager at Strikeforce Sports, an indoor airsoft facility in the Northeast. I am currently working on setting up a live stream featuring employee POV cams playing airsoft. We operate in a controlled environment with insurance coverage, and all participants sign liability waivers. Given the large airsoft community following, I am confident that this IRL stream would be well-received. I have previously reached out to Twitch via email with no response. I would greatly appreciate your prompt reply to engage in a detailed discussion. Thank you.

I understand that Twitch is not currently accepting requests for recycled usernames. I have been patiently waiting for the username "Biga" to become available since the current owner seems inactive. Also, I created an account with the username "Bigasaurus" but forgot the associated email and password. I had to create a new account, "Bigasaurus_", to continue using Twitch. Can Twitch provide a hint about the email address linked to the "Bigasaurus" account to help me recover it? Any assistance would be greatly appreciated.

I am trying to regain access to my old Twitch account named therisingphoenix112. I haven't used it in a long time and forgot both the email and password. I attempted to follow the 5-step solution provided via email but got stuck on where to input the answers. I streamed on this account and would like to recover it. The possible emails associated with the account could be [redacted], [redacted], or [redacted] Possible passwords I used include MaGgIe11, mAgGiE11, 1Joohonks, F95jTrd2, or Maggie1gail (note: capitalization varies for Maggie1gail).

I am trying to reach out regarding a Twitch streamer who is facing severe bullying online. A group of individuals has targeted him, including well-known personalities on YouTube. They are openly carrying out plans to shut down his Twitch stream, with some even placing bets on who can do it faster. The streamer, Butcher__0, is disabled, and the harassment he is enduring is extremely distressing. Despite having a compassionate personality, he has been subjected to humiliation and even sent to a mental hospital last year due to a breakdown caused by the ongoing cyberbullying. The bullies have resorted to telling him to end his life, which is deeply alarming. Despite numerous false reports filed against him, YouTube unjustly banned him due to fake copyright claims made by the perpetrators, particularly Hagyrants, Channel01, and Greendream. This kind of behavior is unacceptable, and I urge for support to help Butcher__0 continue streaming without being harassed by this malicious group. It is crucial to overlook the false emails and mass flagging campaigns initiated against his channel, as they are part of the vicious campaign to silence him.

Hello. I am a Twitch Prime member with the username DStern12. About a year ago, I cancelled all paid Twitch subscriptions for this account. I also had two other accounts that were likely followers of the DStern12 account. Recently, I received a 6-month pre-approved renewal charge for $29.94 on 8/17 for the streamer "imsiccwidit" through Xsolla Inc. The invoice number for the charge is [redacted]36. I cannot recall the usernames or passwords for the accounts with possible subscriptions and need help canceling them. Please contact me urgently to confirm the cancellation of subscriptions linked to accounts other than DStern12 or provide the other two account names and passwords so I can cancel them manually. Thank you for your support.

I am looking to set up a livestream to provide support for individuals struggling with mental health issues like myself. I wrote a book and created a GoFundMe page to secure a publisher. While waiting for the publishing process, I want to raise awareness and offer assistance. As I am on disability, I lack the funds needed. I am considering reaching out to stores to see if they can provide equipment support in exchange for advertising during my streams. My background includes a business degree, but due to my health, I am now focusing on this endeavor. I have a game capture from my fiancé, who was involved in gaming communities like Rise and other organizations. However, most setups I found are geared towards gaming. Any guidance on how to proceed would be highly appreciated. Thank you. - J. R-M.

I have attempted to contact Twitch Support six times without any response. I am an affiliate aiming to become a partner but currently cannot access my account due to issues with 2-Factor Authentication and changing my phone number. I am refraining from sharing personal details here in case of unauthorized access. I am eager for a prompt resolution so I can fulfill my commitments to my audience. I am unable to host giveaways, provide sub emotes or badges, or even update the game I am streaming. Please address this matter urgently as it has been a week since the problem started, and I do not want another week to pass without a solution.

I have been trying to get assistance from Twitch and Authy but haven't received a response despite multiple emails over the past few weeks. Authy indicated that the issue might be with Twitch and not on their end. However, I recently received an email from TwitchTurbo support instructing me to contact Authy, causing further frustration. I have been unable to access my main Twitch account for over a month. Authy recommends disabling two-factor authentication through Twitch security settings if I have access to the app. Unfortunately, I changed my phone number and lost access to Authy and my backup codes. I'm stuck and unsure how to regain access to my Twitch account.

I have already completed the reactivation form, but it has been four days, and I have not yet received a confirmation email. My username is CpMsPilot, current IP address is internal LAN IP [redacted].[redacted].7.41, and my host name is cpe-76-92-[redacted]-[redacted].kc.res.rr.com. My birth date is 03/29/[redacted]. I do not have any recent transaction IDs for purchases on the site. The email address associated with the account is [redacted] When I deactivated my account, I mistakenly assumed it would become non-viewable to the public until I logged in again, similar to how Facebook functions. I was unaware that I would need to request customer support assistance to recover my account. I am an active Twitch user, and my channel has experienced significant growth. My Twitch name is Cpmspilot (previously CP-MS-PILOT, and originally CreativeMotee). I have over [redacted] streaming hours, around 58-60 followers, and about 1,[redacted] views over the past two months.

I have been an active Twitch member and streamer for the last 4 to 5 years. After changing my name several times, I decided to use "ColeTV" or "Cole_TV" with my real name. Unfortunately, during the month I had to wait to change it, someone created an account with my desired name as a troll. They don't use the account, and the photo is a trolling image. I would appreciate it if this situation could be resolved as I would really like to have either ColeTV or Cole_TV as my username instead of coleTV_. This change would be a great help, especially as I return from my summer vacation and aim to get my stream back up and running smoothly.

I have been an active member and streamer on Twitch for the past *-* years. I changed my username several times before deciding to use my real name and "ColeTV." Unfortunately, I had to wait an additional month to make this change. During this time, someone created an account with the name "ColeTV," seemingly as a joke. This account is not being used, and the profile picture is a troll image. I would appreciate it if this situation could be resolved as I would like to use either "ColeTV" or "Cole_TV" without the additional characters that were added to my username. It would greatly help as I plan to resume my streaming activities after my summer break. Thank you for your assistance.