Turkish Airlines Customer Service Issues

Hello, I am writing to share my recent disappointing experience with your airline. During my trip from Amsterdam to Istanbul to Israel, our flight was delayed, causing an inconvenience as we arrived at the airport well before the revised departure time. When I tried to check in my 12kg suitcase, I was shocked to be asked for 84 euros for the additional weight. What was even more astonishing was that people checking in bags after me were charged a lower rate per kilogram. When questioning this, I received poor service and was simply told to contact customer service if I had an issue. Furthermore, during my layover in Istanbul, I was asked to pay another [redacted] euros for the same 12kg suitcase I had already paid for in Amsterdam. Despite explaining the situation, I was met with rudeness and had to pay the fee. This treatment is unacceptable. I have flown with Turkish Airlines numerous times and never encountered such disrespect. I hope to receive a prompt response and resolution to this matter. Thank you, A.P.

Subject: Assistance Needed with Lost Suitcase I am writing to address the issue I've been facing since my suitcase got lost on my trip from Cologne/Bonn to Istanbul on 28.04.23. Despite reporting the loss promptly at Istanbul airport (Flight TK82415), my numerous requests for updates have been unsuccessful. Even after inquiring at the sales office at Cologne Bonn Airport on 29.06.23 and receiving an Internet address and reference number (Website: WWW4.THY.COM/BAGGAGE/START, Reference: TK[redacted]), my efforts to locate my missing belongings have been in vain. I kindly request your assistance in resolving this matter, as it has now been two months of inconvenience. Thank you for your attention to this matter. Sincerely, M.S.

I have a serious complaint regarding my ticket with TURKISH AIRLINES. Ticket number [redacted][redacted]. I purchased a ticket and then canceled it for no reason at Heathrow Airport on June 23rd. Despite this, I have not received my refund of £[redacted] taken from my debit account. I am dissatisfied with the service provided as I was not allowed to fly on the scheduled day. I have filed a complaint, and if I do not receive a refund promptly, I may pursue legal action. My date of birth is November 19, [redacted].

Please assist me with my issue as I have a serious complaint. My ticket number is [redacted]. My birthdate is 19/11/[redacted]. I attempted to purchase a ticket with TURKISH AIRLINES, which was subsequently canceled without cause at Heathrow Airport on June 23rd of this month. Despite this, I have yet to receive my refund of £[redacted] taken from my debit account. I did not make an error in booking my flight and am unhappy with the service provided by TURKISH AIRLINES, as they did not allow me to board on the scheduled day.

I have a serious complaint regarding my experience with Turkish Airlines. My ticket number is [redacted][redacted]. I tried to purchase a ticket and then had to cancel it without any explanation. Turkish Airlines canceled my ticket at Heathrow Airport on June 23rd of this month, but I have yet to receive my refund. I was not allowed to board the flight on that day and I have been trying to address this issue with Turkish Airlines to no avail. They have already charged my debit account £[redacted] for a ticket I did not use. I did not make any errors with my ticket purchase, and I am very unhappy with how this situation has been handled.

I took a flight with your company from Heathrow to Gazipasa airport via Istanbul on May 10, [redacted], on flight TK1983. Turkish Airlines did not allow sufficient time for me to catch my connecting flight in Istanbul, and their staff were unhelpful. Unfortunately, I missed a funeral the next day due to this delay, causing distress and family conflicts. After extensive research, I realized the connecting flight was impossible to make in the time allowed. Turkish Airlines' handling of the situation was inadequate, leading to a sleepless night and significant stress. I am disappointed by the overall experience and request a full refund for the flight costs. Best regards, Ali R. K.

On July 5, [redacted], Dr. Raghu Nath Adhikari and Binod Joshi flew from Kathmandu to Vilnius. Unfortunately, their luggage did not arrive in Vilnius until July 6, [redacted], causing inconvenience. The missing bags include essential items for daily use, medication, and university presentation materials. As of now, there has been no communication regarding the location or delivery of their luggage. They urgently request confirmation of the availability of their two suitcases. Ticket numbers for Dr. Raghu Nath Adhikari and Binod Joshi are provided for reference: Raghu Nath Adhikari - Ticket Number: [redacted][redacted], Tag Number: TK765857 / Binod Joshi - Ticket Number: [redacted][redacted], Tag Number: TK765836.

Subject: Additional Baggage Request Dear Sir/Madam, I am writing to request permission for extra baggage allowance for my upcoming flight. My name is Diksha Chaudhary, and I have a flight booked through Paytm from Delhi IGI Airport Terminal 3 to Helsinki Airport on August 28, [redacted]. My PNR number is VKZANN. As a student embarking on a lengthy two-year journey for the first time, abiding by the specified 30kg check-in luggage + 7kg hand baggage limit might be challenging. I kindly ask for your consideration in allowing me to carry an additional 10 kilograms to meet my basic needs during my stay in Europe. Thank you for your anticipated cooperation. Best regards, Diksha Chaudhary

My two daughters, aged 17 and 14, are currently stranded at Istanbul airport, causing me a great deal of distress. When they departed from London Gatwick airport, they were assured by three Turkish Airlines staff members that they would be well taken care of and provided with a hotel room due to their flight delay. However, upon arrival, they were informed that no rooms were available for individuals under 18. With their next flight scheduled in 24 hours, the situation has left me feeling extremely worried and stressed, knowing that they are on their own without assistance. Please reach out to me at [redacted]8.

My family recently traveled to Iran with Turkish Airlines. Upon arrival at Shiraz airport, we were informed that our luggage was delayed and instructed to return the next day. When we finally received our belongings, we observed that several items were missing, including vitamins, medication, shoes, and an electric scooter. Despite multiple visits to Shiraz airport, we have not had any success in resolving this issue. Our ticket number is [redacted]&[redacted] for the flight from London Heathrow to Shiraz on 10/07/[redacted]. Any assistance with this matter would be greatly appreciated.

Dear Sir/Madam, I am reaching out regarding an issue with my luggage on my recent Turkish Airlines trip. I flew from Accra to Turkey on July 11, [redacted], connecting to Edinburgh on July 12. Unfortunately, my luggage did not make it to my final destination causing significant inconvenience during my stay in Dunfermline. I am eager for your swift assistance in locating and delivering my missing TechnipFMC branded grey duffle bag, crucial for my time in Scotland. I trust you will take prompt action in resolving this situation. I await an update regarding the progress and the expected delivery of my belongings to my current address. Thank you for your attention to this matter. Regards, Christopher Thomas Boakye Adusei.

Dear Sir and Madam, I experienced multiple delays on the train on 16.07.[redacted], causing me to arrive at the airport just 40 minutes before my flight. Unfortunately, I was deemed too late to board my flight from Munich to Istanbul and onward to Tehran, Iran. Despite reaching out to the customer center and flight agency, they could only rebook flights for me and my wife, leaving our children unaccounted for. As a result, I had to purchase new tickets for the journey. I kindly request to retain the return ticket scheduled for 11.08.[redacted] from Tehran to Ankara and back to Munich, as I am unable to afford additional tickets at this time. I have received a message indicating changes to my return ticket, which I have shared in the attached photos. Please keep me updated on any developments. Best regards, Faizi

I traveled abroad in April [redacted] and had booked two Turkish Airlines flights under the code TW2I2Z. For my flights on 27 April (TK0071 Hong Kong/Istanbul) and 16 June (TK0060 Istanbul/Kuala Lumpur), I had paid AUD $[redacted].00 to reserve aisle seats. Surprisingly, on the second flight (16 June), I was given a different seat than the one I had reserved and paid for (42D). Despite showing my e-ticket to the ticketing officer, I was informed the seat was already allocated to another passenger. After my trip, I submitted a complaint with the necessary documents to the Turkish Airlines Help Centre. Despite sending the complaint on 26 June and requesting a reimbursement of AUD $[redacted].00 for the unallocated seat, I have yet to receive a response after a month. I would appreciate any assistance you could provide regarding this matter. Best regards, Terry L.

Dear Sir, I am reaching out regarding an urgent issue concerning my luggage transfer on a recent flight. During my trip from Kabul to Mexico, via Turkey last Friday, my luggage did not arrive with me in Mexico as expected. After contacting Comair today, they confirmed my luggage is in their possession but has been delayed due to unforeseen circumstances. They assured me that it has been transferred to Mexico and is awaiting clearance. While I understand delays can occur, I would appreciate any updates on my luggage's status and an estimated delivery timeframe to Mexico. The contents of my luggage are crucial for my stay, especially any perishable items or sensitive belongings that might be impacted by this delay. Your prompt assistance is highly valued. Please keep me informed on the progress, and if any documentation is needed from me for clearance, please do not hesitate to ask. Thank you for your support, and I look forward to resolving this promptly. Warm regards, N.R.M. Talab

Dear customer service team, I had booked flights with you to Istanbul and then Batumi. Unfortunately, I had to undergo an emergency eye operation which resulted in gas being in my eye. The doctor strictly advised against flying with gas in my eye, providing a letter to support this. At the airport, I was instructed to reach out to you regarding my situation. The booking codes for my flights are R5EH2B and S2RC2R. I am deeply disappointed as I am unable to attend a wedding in Batumi due to this unforeseen medical circumstance. I kindly request a refund to my credit card for the flights. I am willing to provide the doctor's letter for verification purposes if needed. Please advise on the best way to share this information with you, possibly through email. Thank you for your understanding and assistance.

Hello. I am Mr. Alisher I., born on 31.01.[redacted], passport number: [redacted]66. On July 29, [redacted], a Turkish Airlines staff member at Gate 14, while boarding the flight Tk-[redacted] from Istanbul to Havana, without any valid reasons, refused to let me and my family of four into the airplane, saying that Russians are not allowed to travel to Cuba for tourism purposes. They failed to provide any documentation regarding the decision. As a result, my family and I incurred a loss of [redacted],[redacted] rubles for the airline tickets alone, not including the cost of the hotel in Cuba. I request a document explaining the boarding refusal reasons and a refund for the purchased tickets. I possess return tickets and have paid for hotel rooms, with relevant documentation, but the airline staff disregarded them. I am attaching the tickets for your reference. My complaint was not objectively reviewed on the departure day, and the official response claims that my family and I supposedly do not have return tickets from Cuba. I demand a fair reassessment of the situation. I will pursue international human rights organizations, the Russian Embassy, and Turkish law enforcement if the refund issue is not objectively resolved.

I traveled with Turkish Airlines and arrived yesterday. I encountered issues at the airport, particularly with the DISABILITY team and lost baggage. The service at counters 5&6 was disappointing and unprofessional. Despite specified baggage allowances, I was singled out for a weight reduction. As a wheelchair user, I expected more understanding and assistance, but none was provided. The treatment from the staff, including the wheelchair service team, caused a decline in my health, leading to a panic attack. My lost baggage reference is LHRTK [redacted], tagged as TK913220, a white handbag. Attempts to contact the airline via phone and email have been unsuccessful.

On June 19, [redacted], I was booked on flight TK0042 from Istanbul to Johannesburg, South Africa. My ticket, arranged by a travel agent, did not include the option to pre-select a seat. During online check-in, I decided to reserve a seat and paid for it using my credit card. Despite Air Turkey claiming they sent an email with the invoice, neither I nor the travel agent received it. I urgently require proof of payment for the seat reservation, totaling ZAR713.28 (approximately $40). Thank you.

I am writing to provide feedback on my recent travel experience. During my 4-day trip, I encountered several issues with your airline's service that I believe need to be addressed. Firstly, on the first day of my journey, my initial flight (TK1694) was delayed, causing me to miss my connecting flight (TK2644). Although the airline provided a next-day flight and accommodation, the lack of communication and explanation regarding the situation caused unnecessary stress and confusion among passengers, including myself. Secondly, I encountered difficulties with the online check-in process for my return flight from Elazig to London. Despite attempting to manage my booking online, I was unable to check in due to a vague message about changes to my flight. Thankfully, with the help of a Turkish friend at the airport, the issue was resolved. The lack of clarity on the website caused undue anxiety the night before my journey. Lastly, the rescheduled flight (TK2647) was delayed, requiring me to rush to the gate (A6A) for my connecting flight. However, upon boarding, I was given a different seat without explanation by a staff member named Mustard, who was also impolite, adding further discomfort to the situation. Overall, these numerous inconveniences have left me hesitant to choose your airline again. I urge you to enhance your communication processes and provide clear guidance to passengers in case of flight disruptions.

On July 7th, I was scheduled to depart on code UZA3YP from Istanbul to Porto Alegre on flight TK15 at 10:55 AM. Despite checking in online the day before and having my online ticket, I arrived at the airport to find out there was no seat for me on the flight. The check-in agent redirected me to the ticket office where another agent mentioned my ticket had been refunded without a clear explanation, advising me to contact customer service by phone due to the lack of kiosks at the airport. I attempted to call customer service unsuccessfully, resulting in me having to purchase a full-fare ticket at the counter for $3,[redacted], which was over $1,[redacted] more than my original ticket. They informed me the refund was initiated by the system that morning and would appear in my bank account in a few days. Although I have not been notified of any suspicious activity from my bank, I am requesting a refund of the excess amount paid. I have faced challenges in reaching Turkish Airlines as their chat only uses a chatbot, there is no email contact, and their online feedback form is not operational. The customer service number provided is always unavailable. I urgently seek a response from Turkish Airlines. Regards, Tiago Freitas