Turkish Airlines Customer Service Issues

Hello, I am Robert Sayegh, a member of Turkish Airlines with the membership number TK[redacted]40. I want to share a disappointing experience I had yesterday during check-in at Antalya airport. My wife, baby, and I arrived at business counter number [redacted] for flight TK [redacted] to Tel Aviv. The lady working there, whose name I couldn't get due to being threatened and involving security, was extremely rude and agitated towards us and the travelers before us. The issue revolved around our pre-purchased seats since I needed to be seated with my family to assist with our baby. Her behavior was unacceptable, especially for a business class check-in of Turkish Airlines. I urge you to review the camera footage from counter [redacted] for flight TK [redacted] departing from Antalya to Tel Aviv around 17:00 and take necessary action regarding this disrespectful treatment of customers. The person before me was Mr. Sadok, accompanied by his wife and two children. I can provide a photo of my boarding pass if required. I am willing to assist further to uphold Turkish Airlines' reputation for excellent service worldwide. Thank you for your attention. Robert Sayegh.

I recently encountered an issue with Turkish Airlines during my flight from Beijing to Havana via Istanbul on April 25th. Despite having a legal Cuban visa and a return ticket from Havana to Beijing via Paris, I was denied boarding for the second leg of my trip, TK [redacted], due to not having a return ticket with Turkish Airlines. This resulted in a significant delay and a lack of explanation or compensation from the airline staff. I have submitted a complaint to CAAC and requested a full refund for the unused flight segment as well as an apology from Turkish Airlines. I also believe that Turkish Airlines should focus on training their airport service personnel to provide better assistance to passengers, especially in transit situations to avoid such incidents in the future.

My father had confirmed tickets with Turkish Airlines from Delhi to Turkey and then on to Birmingham. Unfortunately, in Turkey, they could not get a boarding pass and have been stuck at the airport since May 10th. Despite buying a new ticket, Turkish Airlines still did not provide a boarding pass or a reason for the issue. I believe the airline should take responsibility for this situation. I request Turkish Airlines to provide a new ticket, as well as accommodations and meals, as this situation was caused by the airline's error.

I had a plane ticket that I was able to refund by changing the booking date. However, when I contacted the airline to book the ticket again, they said it was no longer available. In the meantime, I booked another ticket. The airline later informed me that the original ticket was still valid. Now, I would like to transfer this ticket to a family member as we will all be traveling on the same flight.

I need help updating my wife's Miles & Smiles account. Her membership number is TK [redacted] [redacted] [redacted] under the name Zahra Behdokht ROSHDIEH. Unfortunately, there is an error in her profile preventing her future flights from being added correctly. I have tried contacting Turkish Airlines Desks, but they couldn't assist me and advised me to reach out to Customer Services for support. Her correct email address is [redacted] Thank you for your assistance. Regards, Farhad Ebrahimi (TK [redacted] [redacted] [redacted])

I am wondering if I could still use my expired Iranian passport to travel to Iran. In the past, I have successfully done this through Turkish Airlines, but there are rumors they no longer allow it. I am aware that there is an international agreement allowing nationals to travel even with expired passports. Recently, I heard that some Iranian passengers were denied boarding because their Iranian passports were expired. Can someone confirm if this is true? Thank you for your help.

Hello, I'm Sweta J. from Mumbai, India. I recently journeyed to London with my family on May 1, [redacted]. We traveled from Mumbai on Indigo Airlines, with layover at Istanbul airport, followed by a connecting Turkish Airlines flight to London Heathrow airport. The flight number was TK1985. During the flight, my 8-year-old son, Viraag, left his blue blanket and steel water bottle near seat 29K on the Turkish Airlines flight with PNR IWH73Z. We landed at Terminal 2 in Heathrow. Unfortunately, we noticed the missing items after leaving the airport due to our rushed schedule. We were unable to contact you before our return flight, as it was with a different airline from another terminal. Please assist in locating these items promptly. Best regards, Sweta J.

Subject: Assistance Needed for Online Check-in and Ticket Retrieval Dear Turkish Airlines Online Ticket Team, I am reaching out for help with my upcoming flight booking. I have encountered difficulty completing the online check-in process due to the website requesting a ticket number. Unfortunately, I do not have access to my old tickets, and the booking reference is not allowing me to proceed with the check-in. Could you kindly provide me with the ticket number or suggest an alternative solution to facilitate the online check-in process? Your prompt assistance in this matter would be greatly appreciated. Below are my details: Full Name: A.F. Dumitru Contact Number: [redacted] Booking Reference: RTR2ZU Email Address: [redacted] Thank you in advance for your help. I am looking forward to your swift response. Best Regards, A.F. Dumitru

I am reaching out regarding an issue that arose a year ago when I was unable to board my flight due to a visa rejection. I had a booking with Turkish Airlines for a flight to Korea departing on June 25th, [redacted]. Unfortunately, my Korean Electronic Travel Authorization (KETA) application was denied along with my visa. Due to the urgency of re-enrolling in my college to avoid missing a summer semester, I was unable to request a refund promptly. I apologize for the delay in addressing this matter and hope for your understanding given the circumstances. I kindly ask for your assistance in processing a refund for the unused ticket, considering the time that has passed. I have carefully reviewed the Turkish Airlines' refund policy and am prepared to meet any relevant fees or penalties. If any additional documents or information are required for the refund process, please inform me so I can provide them promptly. Ticket Number: TK/ETKT [redacted][redacted] Flight Number: TK [redacted] - Turkish Airlines Departure Date: June 25th, [redacted] Destination: South Korea Passenger: A. Gouni

I flew from Chicago, USA, to Istanbul, Turkey, and then to Stavropol, Russia. My luggage was checked in Chicago and was supposed to come to Stavropol. The baggage had stickers IST-TK [redacted]/21 to STW-WZ [redacted]/22 and the flight number was TK [redacted]. Turkish Airlines assured me that my baggage would be delivered to Stavropol Airport, but it never arrived. Despite being told in Istanbul that my luggage would automatically transfer to my Russian flight, my bag did not make it to Stavropol. I contacted Turkish Airlines about the lost luggage, and a case was created ([redacted]51) with baggage info as STTK [redacted] and [redacted]. I followed their instructions to reach out to Red Wings Airlines (flight number [redacted]) to file a complaint, but they claimed they never received the luggage from Turkish Airlines. As of now, the issue remains unresolved, and I'm in urgent need of my medication for heart issues, blood pressure, diabetes, and blood clots which are in the missing luggage. I am desperately seeking help to resolve this matter. Thank you, Raisa D. Email: [redacted]

Subject: Issue with Missing Baggage Dear Sir/Madam, I am writing to report an issue regarding my baggage that has not been received yet. This incident happened on June 2, [redacted], during my travel to Istanbul. I am missing two bags. The first one is a soft black bag from the brand 46 N with white writing, and the second one is a big hard bag with changeable wheels. I kindly request a prompt response to this matter. For record-keeping purposes, I prefer to communicate via email at [redacted], as suggested by Trading Standards. Thank you for your attention to this matter. Ayoub F. Booking Reference/Flight Number: ‪[redacted][redacted]‬ Address: Hey nouara rue smara 22 bis, Hattane, Khouribga, Morocco [redacted]

Hello, I'm currently looking to book a flight for two individuals from Istanbul to Caracas, departing on the 25th of September and returning on October 9th. These dates might be subject to change depending on the availability of our accommodation. I'm having trouble finding flight schedules for these dates online. Could you please provide me with a timetable for this specific period? Additionally, if possible, I would appreciate the contact number for the Dublin office as the phone number listed on the website seems to be inactive. Thank you.

Dear Sir/Madam, I would like to share my recent experience with Turkish Airlines regarding Ticket NO. ([redacted][redacted] & [redacted][redacted]) on flight TK302 dated 14.05.[redacted] at 21:45. Unfortunately, there were several issues during my journey: 1. The counter staff at Istanbul Airport mishandled our luggage, leading to its loss. Despite assurances, our luggage did not arrive at our destination with us. 2. At Baghdad airport, Turkish Airlines staff were unable to provide any information about our missing luggage, which consisted of 4 bags. 3. I had to wait over 4 hours at Baghdad airport for the next flight from Istanbul, hoping our luggage would arrive. Additionally, our departure was delayed by over an hour. 4. Upon the rushed arrival of our luggage on flight TK802, one of our bags was damaged. Considering the mistakes made by your staff, I believe that your company should compensate me for the extended wait at the airport and the damaged bag.

Hello, I recently purchased a ticket from Budapest to Istanbul through booking.com, but I made an error with the travel date. Instead of choosing June 23, [redacted], I mistakenly selected July. I contacted booking.com and Turkish Airlines, and was informed that they could not provide a refund or change the travel date. They suggested contacting you for an exception. I have a connecting flight on June 23, [redacted], from Istanbul to Tripoli with Gadames Air (flight NJ0212 at 17:45). My booking reference is TDRR6F and customer reference is 40-[redacted]17 with the pin code [redacted]. I kindly request your assistance in changing the flight date to June 23, [redacted], even if there are additional charges. Your help would be greatly appreciated. I look forward to your response.

Hello, I'm Aleksej Makarov. My reservation code is VSPL4T. I will be traveling tomorrow on TK27 departing from Shanghai Pudong to Belgrade via Istanbul on June 17th at 22:25. I encountered an issue changing my meal selection on the Turkish Airlines app. My ticket number, [redacted][redacted], appears to be only a seat upgrade ticket for TK27, as it didn't allow me to update my meal preference in the app. Could you please assist in having a special vegan meal (VGML) arranged for me on TK27 and my connecting flight to Belgrade?

Dear Sir/Madam, I was ready to buy a flight from Stuttgart to Kayseri and back from Kayseri to Stuttgart from July 17th to July 24th. However, I found that the flight on July 24th at 7 a.m. or possibly at 7:40 a.m. is no longer available for purchase. My question is, has this flight been canceled or is it already completely sold out? Best regards, Habil Arslan

Dear Team, I hope this message finds you well. I am reaching out following several unsuccessful attempts to resolve an issue with Turkish Airlines over the phone. On March 2, [redacted], my family and I flew from Dubai to London with a layover in Istanbul Sabiha Gokcen Airport. Despite having a one-hour layover on our original ticket, we were informed upon landing that our connecting flight had already departed, leaving us stranded for 7 hours with no assistance provided by Turkish Airlines or Gokcen Airport officials. After much back and forth, we were forced to purchase transit visas to catch a connecting flight from another airport. I have a few questions regarding this experience: 1. Is it our responsibility if the connecting flight departs before we arrived in Turkey? 2. Should we have had to arrange accommodations and facilities during the 7-hour layover ourselves? 3. Are passengers typically responsible for paying transit visa fees in these situations? 4. Is it Turkish Airlines' policy to leave passengers with no support options, ultimately leading to additional expenses? I have attached our tickets and Turkey transit visas for your reference. I urge you to address this matter promptly as this was my first time flying with Turkish Airlines, and it has been a disappointing experience. Best regards, AS+[redacted] 56 [redacted]

Hello Team, good evening. I am reaching out following multiple complaints to Turkish Airlines. We flew from Dubai to London on March 2, [redacted], with a layover at Istanbul Sabiha Gokcen Airport. Unfortunately, upon arrival, we were informed that our connecting flight had already departed and the next one was in 7 hours. Turkish Airlines and Gokcen officials did not provide any food, beverages, accommodation, or lounge facilities during this unexpected delay, leaving us stranded with an infant. We were advised to obtain a transit visa for an alternate flight at another airport, which we had to purchase as the only option given to us. I have attached our tickets and Turkey transit visas for your reference. This was my first experience with Turkish Airlines, and it was extremely disappointing. I would appreciate a prompt response to address these issues. Thank you. Regards, Avinash Sikarwar.

Dear Sir or Madam, On June 27, [redacted], I had a scheduled flight with Turkish Airlines from Beirut to Amsterdam, involving flights TK [redacted] and TK [redacted]. However, the first flight was delayed by 2 hours, causing me to miss my connecting flight which was then delayed by over 4 hours. As a result, I missed the first day of my three-day training in the Netherlands, which means I missed out on approximately 33% of my training. I am reaching out to request official compensation for the inconvenience and impact on my training. Sincerely, Ali J.

Good morning. I have a concern regarding my fiance's flight from Manila to Turkey on June 28 at 9:25 in the evening. Unfortunately, he faced delays on his flight from Pagadian to Manila, which resulted in him not being able to make it on time for the connecting flight to Turkey. He is currently at the airport seeking assistance on how to proceed. I believe Cebu Pacific should take responsibility for this situation as his original flight on June 28 was at 3:30 in the afternoon with an arrival time in Manila at 5:00 in the evening, allowing sufficient time for check-in. However, due to the delays, he missed his Turkish Airlines connection.