Turkish Airlines Customer Service Issues

Good morning, Regarding booking no. SA4M71 for FLIGHT TK1430 from Hurghada to Istanbul and FLIGHT TK1963 from Istanbul to London Gatwick, I recently noticed that the cable ties were removed from my holdall handles, and it appears that my luggage was searched as a result, as some zips were slightly open. Unfortunately, a small fabric zipped bag containing various essential items for my Huwaei Matebook D 14 Notebook and accessories is missing from my luggage. These items, such as the super charge plug, cables, mouse, and charging pad, are of personal significance to me. I believe this may have been an oversight, and I kindly request assistance in locating this bag and having it returned to me promptly. Your help in resolving this matter would be greatly appreciated. Thank you, Yvonne Heys

Hello, My name is Hnady Sabeaa. I was on a flight from Tel Aviv to Istanbul on March 14 with flight number TK7711. When I was checking in, the front desk worker offered to check my cabin baggage with the other luggage free of charge. I had a 25 kg bag and an 8 kg cabin baggage allowance with my ticket. However, one of the bags weighed 20 kg and the other 18 kg, which meant I had 5 kg of extra baggage. Unfortunately, when she charged my card, she charged me for an extra 13 kg, not taking into account the 8 kg allowed in my cabin bag. This error resulted in me being charged $[redacted] mistakenly. I paid with my credit card and I still have the receipt from the airlines. Can you please contact me regarding this issue?

I would like to file a complaint regarding the incident that occurred with my flight today. Despite having made a reservation and paid for my ticket, I received an email from the agency confirming my return flight, complete with check-in details and a reserved seat. However, when I arrived at the counter early this morning, I was informed that I could not be found in the system. It is frustrating to be told such misinformation, especially when I have concrete evidence in the form of an email from the agency confirming my ticket. As a result, I was unable to board my flight as planned. I am seeking compensation for the cancellation of today's flight and for the inconvenience caused by your agency.

I experienced a flight cancellation in February while traveling from Turkey to Manila. The airline did not provide any accommodation or compensation for the inconvenience. My name is Joseph James Carandang, and my original flight schedule included TK1368 from Marseille to Istanbul on Feb 7, [redacted], connecting to TK84 from Istanbul to Manila with an arrival date of Feb 8, [redacted]. I had to rebook for Feb 9, causing a significant delay in my trip back home. I would like to know what I am entitled to due to the cancellation. I'm currently back at work in Marseille, France, and I had to use my vacation days because of the flight disruption. I hope for a prompt response to address my concerns.

Subject: Request for Refund on Non-Refundable Ticket To the Turkish Airlines Customer Service Team, I am reaching out regarding a refund request for a recent flight booking with a non-refundable ticket status. My name is Farzad Afzali, and my ticket number is [redacted][redacted], with a PNR of TBQPSD. Unfortunately, due to unforeseen circumstances, I am unable to proceed with my original travel plans. While I am aware of the non-refundable nature of the ticket, I humbly ask for your assistance in making an exception in this instance and processing a refund. As a long-standing patron of Turkish Airlines, I have always valued the exceptional service your airline provides. I kindly appeal for your understanding and support by considering my refund request. I am prepared to cover any applicable fees related to the refund process and am eager for a prompt resolution to make alternative travel arrangements. Thank you for your prompt attention to this matter. I anticipate your favorable consideration and await your response regarding the status of my refund request. Warm regards, Farzad Afzali

I had a negative experience with an agent named Avo at Turkish Airlines office in Bastos Yaoundé, Cameroon. Avo provided poor service to Turkish customers who missed flights or wanted to buy tickets. My interaction with Avo lasted over four hours as he seemed unsure of the charges to book a new flight, despite claiming 13 years of experience. Avo was slow, talkative, and disrespectful. He asked for [redacted],[redacted] CFA initially and only accepted cash, not card payment, to book my new flight. When I returned with the cash the next day, another agent recalculated and asked for [redacted],[redacted] CFA. I expressed my concerns and highlighted the discrepancies in pricing. Avo needs training in customer service, communication, and pricing transparency. I hope Turkish Airlines addresses these issues and either provides Avo with proper training or reassigns him to a more suitable role within the company.

I traveled with my two daughters. Our flight from Dalaman Airport was delayed by 50 minutes. Upon arrival at Istanbul Airport, I headed to passport control and was directed to the visa office for a payment. After paying the initial visa fee, I was then informed of an additional payment required for my 14-year-old daughter. I felt frustrated by the back and forth at the airport. When I finally reached the gate, the staff had closed the doors despite the plane still being there. Despite pleading for assistance, I was told to seek help at the Turkish Airlines ticket service desk. I was shocked to be quoted around $[redacted] AUD for new tickets for the next day. No support such as accommodation, meals, or communication was offered to us despite what is stated on the website. After a challenging experience, we were eventually rebooked for the following day. We spent two days at the airport exhausted and in need of rest. I seek resolution and an explanation for this ordeal. My name is Neli Hourani, accompanied by Natalie Hourani and Emily Hourani. I hope to receive a response on addressing these issues. Thank you.

Hello, we are flying back from the Maldives on Wednesday on flight TK731. My name is Mark Feltham, and my partner is Kerry Cole. I have bad knees and being 6ft 4in tall makes it difficult to fit in the regular seats, especially on an 8-hour flight. I kindly request if it would be possible to have two extra legroom seats for us. My partner is also a nervous flyer. Thank you for considering our request. Regards.

Ladies and Gentlemen. My name is André, and I have a question. Between May 17th and May 21st, a group of 6-8 people and I would like to fly to Adana and then continue to Iskenderun. We want to deliver life containers to families who will be purchasing through various donation campaigns. Additionally, we would like to help at the construction site, cook meals, and possibly assist with cleaning. Is it possible to get free or discounted tickets? I would be very happy to receive a brief feedback. You can reply to me in Turkish. I am German but I am using Google Translate. Best regards, André Borrmann

Dear Sir or Madam, Unfortunately, my mother was very ill and couldn't fly from Tehran IKA Airport to Düsseldorf on March 27th. I immediately flew there and accompanied her to Germany. We returned with Iran Air because a direct flight was better for my mother. I kindly request your assistance in refunding my mother's return ticket in this situation. I have all the necessary flight documents. I look forward to your positive response. Sincerely, Shahbazi Mother's name: Mrs. Abbasi Dehbozorgi Nejad, Tayebeh. Flight Number [redacted] from Tehran IKA to Istanbul. Date: March 27th. From Istanbul to Düsseldorf. Flight Number [redacted]

In February [redacted], my late son, Yahya Clatworthy-Williams, purchased two return tickets on Turkish Airlines for a trip from Birmingham to Istanbul on May 7th, [redacted], returning on May 16th, [redacted]. The booking reference for the flights is V67XVZ for Flight Nos TK [redacted] & TK [redacted]. Unfortunately, Yahya passed away on March 20th, [redacted]. Despite this, I am considering going on the trip to honor his memory, although I am not able to travel alone. I would like to reschedule the flight for late October or early November [redacted] and transfer Yahya's ticket to someone who can accompany me. I have some health issues and require occasional assistance. On my 77th birthday, I hope Turkish Airlines can assist in this matter without specific details until a suitable companion is found. Thank you for your understanding, Saleh Clatworthy-Williams.

Hello, this is Kamil Hussain Rezaee. On 8th March [redacted], my family and I traveled from Albania to Istanbul and then to Los Angeles. Unfortunately, one of our brown bags got lost during the journey. Despite our efforts to track it using the reference number LAXTK15879 and tag number 1P078055, we have had no luck finding it. It has been over a month with no response or acknowledgment from the airline team. I am considering taking legal action against Turkish Airlines for the inconvenience caused.

Dear Turkey’s Airlines, I am seeking clarification on my ticket details. I purchased two seats for my trip from Hamburg to Accra, as indicated by the ticket numbers provided. However, upon checking, I noticed discrepancies with the assigned seats. For the Hamburg to Accra flight: - Seat 13A - Additional service charge: USD 14.00 For the Accra to Hamburg flight: - Seat 06F - Additional service charge: USD 29.00 Total cost: USD 43.00 Please review the mentioned details and provide a prompt response. Thank you, E.O. Sabaeku

On March 30th, my partner and I took a return flight from Bali to London via Istanbul. Once settled in seat 37 for the long 12.5-hour flight, I realized there was a problem with my chair not reclining. Despite efforts from the flight attendant and a colleague, my seat remained stuck upright for the entire journey. Sadly, no suitable alternatives were provided, separating us during the flight. It would have been more favorable for us to be offered new seats together, which could have been easily accommodated in the front of the plane. Despite the kind gesture of my partner giving me his seat temporarily due to my back issues, I had to endure the discomfort of sitting upright throughout the flight. We paid a significant amount for our tickets expecting a higher level of service from Turkish Airlines, and the experience fell short of our expectations.

I, Akanayo Mujahid Masoud, purchased a round-trip flight ticket to Ercan on March 17, [redacted]. However, I am currently studying at the European University of Lefke in North Cyprus, and therefore, I did not utilize the return leg of the ticket as required by TRNC policy. I attempted to request a refund on March 24, [redacted] but have not received any response. I kindly ask the airline for a refund to assist with my living expenses during my 4-year study program in North Cyprus. Thank you for your attention to this matter.

Hello, I had another ticket for April 21 to April 25 from Dubai to Edinburgh with easyJet. Due to a transit visa issue, I couldn't use that ticket. I then booked another ticket in a hurry for the return trip even though I only needed a one-way ticket. My order number is M76BXW. I would like to cancel the return ticket and keep only the one-way ticket as I already have my return ticket secured. I would appreciate your assistance in this matter and hope to receive a full refund. Thank you.

Hello, I am writing to report that our luggage did not reach our destination when we traveled from Manchester to Israel via Istanbul on Thursday, April 20th. As of today, our luggage has still not been delivered to us. We have had to purchase essential clothing and toiletries as all our belongings were in our missing suitcases. We are disappointed by the service provided by the airline and we anticipate full compensation for the inconvenience caused. The flight number was TK810, and the baggage numbers are TK951218 and TK951350. Thank you for your attention to this matter. Sincerely, Yechiel Begal

Dear Customer Service, I am writing to bring to your attention an issue regarding the luggage I received after my recent flight with your airline. My name is Adnan Srour, and I traveled on flight number [redacted][redacted] from Munich to Beirut via Istanbul on 13/04/[redacted]. The booking reference for this flight is TFQ KPR. Upon arrival in Beirut, I noticed that my luggage, which was in good condition at the check-in desk, now has a broken leg. This damage occurred during the handling process by your staff and was not present before the flight. I am disappointed by the lack of care shown towards my belongings, and I believe this reflects poorly on the professionalism of your team. I am requesting compensation for the damaged luggage, as it is now unusable, despite being new and only used once. I made sure the bag was within the size and weight limits set by your company, as indicated by the sticker found on it upon arrival. I hope you can address this matter promptly and provide compensation for the inconvenience caused. Thank you for your attention to this issue. Sincerely, Adnan Srour

Dear Sir or Madam, I have booked a flight with Turkish Airlines for Tuesday, May 2nd, and reserved one piece of luggage weighing 23 kg. I recently discovered that I have more luggage than my suitcase can accommodate. Therefore, I have been trying for some time to book an additional piece of luggage online with no success. I attempted to contact Turkish Airlines customer service by phone, but the phone agent was unable to assist me. I am frustrated that I cannot book my extra luggage and hope you can help me with this matter. Could you please advise me on how to book an additional piece of luggage online? If this is not possible, what other options do I have to book extra luggage? I would greatly appreciate your help with this issue as I will be traveling soon and want to ensure my luggage is handled properly. Thank you in advance for your assistance. Sincerely, Sarah S.

While traveling from Casablanca to Doha with Turkish Airlines on 04/04/[redacted], I had a layover in Istanbul. I accidentally left my black suitcase filled with tissue at the Istanbul airport customs during my transfer. When I attempted to retrieve it, the Turkish Airlines agent advised me against going back as it would cause me to miss my flight. He suggested reporting the lost luggage to the company upon arrival in Doha, assuring that they would assist in locating and returning it.