Turkish Airlines Customer Service Issues

I have recently booked a flight from Gatwick to Sabiha Gokcen on 8th January, flying out on TK1964 on 20th April and returning on TK1963 on 1st May. However, I received an email (PNR Number: TUIGMD) stating that my flight has been changed to depart from Stansted. Living in Bristol, this change is not feasible for me. I have spoken to a representative and need guidance on what steps to take next. Thank you.

While travelling to Mauritius via Turkish Airlines from Heathrow with a stopover in Istanbul on December 31st, [redacted], I encountered an issue with being charged 20 Euros for a visa despite just being in transit. Despite explaining this to the officer, there was a language barrier, and I ended up paying and receiving a stamp in my passport. Additionally, when assisted through the airport, I was taken to the baggage claim unnecessarily and advised by the attendant to seek a refund from Turkish Airlines upon arrival in Mauritius. Unfortunately, my attempts to contact Turkish Airlines in Port Louis for the refund have been unsuccessful. I would appreciate it if someone could assist me in obtaining the refund. Thank you.

Hello, I wanted to let you know that my Miles & Smiles card is currently in pending status due to an incorrect PIN entry. I was instructed to reach out to your call center at +90 [redacted] to have it reactivated. I am getting in touch from Colombia and I am wondering if it's feasible to resolve this matter through this chat or possibly a Skype service. Your quick help would be highly valued. Thank you. Best regards, M.E.D. Cifuentes

Dear Turkish Airlines Customer Service, I require your assistance. I tried to select seats for my flight SKLV5B departing from Helsinki to Cape Town on Wednesday, January 29, [redacted], and returning from Cape Town to Helsinki on Friday, February 14, [redacted]. However, when I accessed 'manage my booking,' I was unable to find any information about seats. It seems that the issue might be related to a slight change in my flight time. When I attempted to change my flight, I noticed that one flight was missing, specifically the Cape Town to Istanbul leg on February 14. Currently, the flights displayed under 'edit flights' are Helsinki to Cape Town on January 29, Istanbul to Helsinki on February 14, and Istanbul to Helsinki on February 15. While all the necessary flights are visible on the first page of 'manage my bookings,' the discrepancy arises when I try to make changes. I would greatly appreciate your assistance in resolving this matter. Thank you for your anticipated help. Warm regards, Triin Viilvere

I recently booked a roundtrip flight from Boston to India with Turkish Airlines. Unfortunately, upon my return to Boston on the 17th of January, I discovered that the flight from Ahmedabad to Delhi had been cancelled without prior notification. Although other passengers were accommodated on a different flight, my name was not included, resulting in me having to purchase another ticket urgently to ensure I didn't miss my connecting flights. Despite facing challenges at both Ahmedabad and Delhi airports, I was eventually able to obtain proof of the cancellation from IndiGo after considerable effort. Turkish Airlines acknowledged their error, but the overall experience was disappointing due to the lack of communication and inconvenience caused. I am seeking a refund for the additional expenses incurred. My name is Monika Ashvinkumar Patel. Confirmation # RGEQYK.

I am planning to travel with my 4-month-old infant from Atlanta to Delhi on March 8th using Turkish Airlines. Before booking my tickets, I want to ensure I have all the necessary checklists for traveling with an infant. During this long international flight, I need to know if I can carry my infant on my lap or if I need to purchase a separate seat at an additional cost. I am curious to know if Turkish Airlines provides infant seat belts or if I should bring my own. I also want to inquire about the availability of bassinets for infants, any associated fees, and whether I need to book them in advance. Regarding baby food, I need to know if formula milk is available on the flight and if I can get lukewarm water to prepare it. Lastly, I would like to clarify how many cans of formula and bottles I can bring with me on the flight. Your prompt response will help me finalize my booking.

Hello, My name is Sushma Panthi, and I want to share my recent experience with Turkish Airlines. During a transit in Istanbul, my family and I lost a green and black hand carry due to a rush to exit the bus. Despite our efforts to retrieve it promptly, we were unable to do so. The staff advised us to obtain a visa to visit the office and retrieve our belongings, which seemed unnecessary and inconvenient given our circumstances with two small children. We reached out to Turkish Airlines via email, but unfortunately, we did not receive a response, leaving us feeling frustrated and neglected. We are now back in Chicago, wondering if we will ever recover our lost item or receive any form of compensation. This experience has made us question the reliability and customer service of Turkish Airlines, leading us to reconsider recommending it to others for future travels.

Dear Sir/Madam, I have submitted my complaints via the feedback numbers TK[redacted], TK[redacted], TK[redacted], and TK[redacted]. These references will provide details of the issues I encountered. On December 29, [redacted], I bought a ticket at YYZ airport to travel from Toronto to New Delhi through Istanbul from Turkish Airlines for $[redacted] with ticket number [redacted] [redacted] 40 /1. Flight TK18 was initially delayed for departure and, consequently, arrived in Istanbul 50 minutes behind schedule. After landing in Istanbul at 4:41 PM on December 30, [redacted], our connecting flight, 6E0016 with Indigo, was scheduled to depart at 5:55 PM. Due to the delay of TK18, we had limited time to go through security and locate the new gates for the next flight. Despite our efforts, we reached the boarding gates at 5:35 PM and were denied boarding for flight 6E0016 to Delhi. The staff's behavior was unpleasant, and we were coerced into buying new tickets for flight TK716 at $[redacted] each, with my new ticket number [redacted]3 [redacted]. We are requesting a refund for the inconvenience caused by the delay, or we will escalate this issue to the consumer court for International Flight Irregularities. Please address this matter promptly to avoid further escalation. Yours sincerely, Saurabh Kumar

Hello, I had a planned trip last night from Khartoum to Atlanta with a stop in Istanbul. My flight was scheduled for 11:55 pm in Sudan time. Upon reaching the airport, we were informed about additional documents we were required to have, which we were unaware of. As a result, we missed our flight. Unfortunately, due to it being a Friday and the weekend, I am unable to reach any travel agencies in Sudan, and Turkish Airlines will not be open until tomorrow, Saturday. Our tickets have been placed on hold. I am uncertain about the duration they can remain on hold and if there are any charges involved. I am eager to know what will happen to our tickets and if there is a specific timeframe for them to be on hold. Your prompt response would be greatly appreciated. Thank you.

Merhaba, iyi günler. Yarın sabah 5.45'te Krakow'dan İstanbul'a Türk Hava Yolları sitesinden aldığım Varşova aktarmalı uçuşum için check-in yapmaya çalıştım ancak bir sorunla karşılaştım. Uçuşumun ilk bölümü LOT Havayolları ile gerçekleştirileceği için ilgili havayoluyla iletişime geçmem gerektiği bilgisi çıktı. Check-in işlemlerinin tekrar denenebileceği veya havalimanında tamamlanabileceği belirtiliyor. Ne yapmam gerektiği konusunda yardımcı olabilir misiniz? Teşekkürler.

Dear ARTUR GOROYAN, We regret to inform you that your flight TK882 from Istanbul (ISTANBUL) to Tabriz (TBZ) scheduled for February 09 at 22:15 with the booking code TWKYU3 has been cancelled. We apologize for any inconvenience this may have caused. You are eligible for a free rebooking once within one year or a refund for any unused flight coupons within two years from the date of issuance. For more information or assistance, please contact [redacted] 0 [redacted] or [redacted] [redacted] 0 [redacted], visit www.turkishairlines.com, or use our mobile application. Sincerely, Turkish Airlines Inc. Could you please advise on the amount of refund for the passenger? Best Regards

Hello, I am facing a problem with the customer service at Hamburg airport as I cannot reach them. My daughter's luggage did not arrive in Istanbul, causing her distress. The purpose of her trip from Hamburg to Istanbul was business-related. The lost luggage has the following number: TK643263 for Aylin Ulas on the flight on February 12, [redacted], at 06:35 am. I am looking for solutions to minimize the damage caused. You can reach me at [redacted]2. Thank you in advance for your assistance. Best regards, M.

Booking Reference: R2X4AW Last Name: G. Ticket Number: [redacted][redacted] I recently received a notification that my flight has been canceled or rerouted. As this flight was part of a connecting journey, any changes will not be convenient for me. I attempted to reach out to both the Los Angeles and New York call centers and offices, but have been unsuccessful in getting through. I am requesting the cancellation of the mentioned ticket and a full refund. Please inform me of your decision so that I can make alternative travel plans. Thank you.

Booking Reference: IBWFWZ Return Flight: 13.02.[redacted] 09:05AM - Did not happen Hello, Our flight was cancelled that day, and we had to wait for 16 hours at the airport. We were not informed beforehand, and before we left, I checked online if the flight was on, but there was no indication of it being cancelled. We were treated like animals at the airport. Nothing was offered to us. We did not receive a hotel stay, any drinks, or food. I explained that I had surgery and couldn't wait for 16 hours, but that was disregarded. After waiting for 16 hours at the airport, we spoke with 2 other passengers at the gate who said that everything was paid for them, and they were taken to a hotel. We were explicitly told that there was nothing for us. We were only told to go home or to relatives, but we had no one there. This is inhumane. We had to wait for 16 hours in Malatya and another 8 hours in Istanbul, not counting the waiting times without flights. I request compensation. Thank you.

I would like to share my recent experience with a cancelled flight from Lagos to Istanbul/Dublin on TK [redacted]. Unfortunately, I was not notified about the cancellation, and I only found out upon reaching the airport. This led to a series of challenges including missing work and other planned activities. The situation at the airport was chaotic, as passengers had to struggle to secure hotels for accommodation. This stress triggered my migraines, worsening my condition further that night. I ended up waiting until 2 am at the airport before arranging and paying for my own hotel accommodation. To make matters worse, the hotel I initially went to was fully booked, resulting in additional transportation costs to find alternative lodging. The entire ordeal was extremely taxing on my health. After consulting with my legal advisor, I have been informed that I may be entitled to compensation under the law.

I have a ticket from Iran to Canada on March 2. Unfortunately, the flight got canceled due to the Coronavirus. I need to rebook for the next available date, but there's no rebooking option, only a $50 charge for a refund. The risk of losing the ticket with no refund if the flight cancels again is worrying. I just need a new ticket to get to Toronto. The agency I bought from and Turkish Airlines confirmed these details. I tried the website for rescheduling but couldn't find my name and ticket number: [redacted]. I appreciate any advice on this matter. Thank you.

Hello, I am contacting you regarding an upcoming trip with Turkish Airlines. Reference Code: [redacted]8 Travel Date: 29 March [redacted] Flight number: [redacted] Travel Route: Milan – SAW – DXB Passengers: - MR DINESHCHANDRA SHARMA DOB: 26/06/[redacted] - MR GAURAV SHARMA DOB: 16/05/[redacted] - MS USHA SHARMA DOB: 21/01/[redacted] - MS SHOBHA KHIRA DOB: 09/06/[redacted] - MR SHAMBHULAL KHIRA DOB: 28/06/[redacted] I am concerned about the Coronavirus outbreak in Italy and its impact on my family's travel plans. As per the UK GOV website, travel to infected regions in Italy is advised against. I have been in touch with Trip-air, but they mentioned that the decision must come from Turkish Airlines. Considering the health conditions of my family members - four of whom are diabetic and above 63 years old - I am worried about their safety. I request Turkish Airlines to either cancel the flight and provide a refund or offer a credit note for future travel from another European destination. Thank you for your attention to this matter. Best regards, Dr Vaibhav Sharma

Dear Sir or Madam, I am Keyvan Abdoli, one of your customers facing an issue with my upcoming travel plans. I am writing to discuss the problem and hopefully find a resolution. My family, including my wife and daughter, had flights booked with Mahan Airlines from Tehran to Istanbul and then planned to continue on to Copenhagen with Turkish Airlines (Flight No. [redacted]) on March 17, [redacted]. We intended to spend three days in Istanbul before heading to Copenhagen. Given the recent events surrounding the widespread Coronavirus outbreak in Iran and the subsequent closure of the Turkish border and flight cancellations, we are unable to proceed with our travel as planned. Although we managed to cancel the Mahan flight and hotel reservations, we encountered difficulty with canceling the Turkish Airlines flight due to it being non-refundable. Considering Turkish Airlines' reputation as a customer-centric organization, I kindly request for flexibility in canceling or changing the flight without incurring additional charges due to the unforeseen circumstances caused by the Coronavirus outbreak. Sincerely, Keyvan Abdoli

My wife and I had our flight rescheduled by Turkish Airlines from Gazipasa to Istanbul on Friday the 13th. Our original 23:30 flight was changed to a 12:50 flight on the same day. This alteration has caused us to miss a day of our holiday since we are now arriving at Istanbul airport at 14:00 on the 13th. We have a connecting flight to Dublin on the 14th at 8:30, resulting in an 18.5-hour wait in the airport. This puts us at risk from the coronavirus, adds expenses, and causes tiredness. Due to Turkish Airlines causing this inconvenience, I kindly request accommodation at an airport hotel for Friday night. My name is Norman O'Connor, and my wife is Laura Canny. We have flown with Turkish Airlines before and have experienced good customer care. Please respond promptly and assist us with this issue. Thank you, Norman.

Hello, I had a confirmed flight from Mumbai to Odessa on the 12th of March with ticket number T5L8HA, but Turkish Airlines changed the ticket. Now, when I try to access my booking, it requires me to take control of it. I am unsure if my booking is still confirmed. Also, the new flight suggested by Turkish Airlines is cheaper than my original booking. Could you please confirm my flight status for the 12th of March from Mumbai to Odessa? Thanks for your help.