Truist Bank Customer Service Issues

Concern Regarding Fraudulent Charge on Credit Card ending in [redacted] I recently noticed a dubious charge of $[redacted].00 on my latest credit card statement. The company associated with this charge is listed as Wholesale Health Club in Phoenix, Arizona. However, upon further investigation, I learned the actual name is "Alibaba Wholesale Health Club" owned by the People's Republic of China. When I tried to address this issue with the company, they disregarded my concerns, emphasizing their connection to China. My attempts to contact SunTrust regarding this matter were frustrating as well. After significant wait times and being redirected to Truist, I was informed that my credit card details had not been transferred, leaving me without resolution. When attempting to contact Truist in Atlanta, I encountered more obstacles. To prevent any negative impact on my excellent credit history, I plan to make a payment, deducting the fraudulent $[redacted].00. I hope that confirming this fraudulent activity will be swiftly addressed at your end to avoid any misunderstandings regarding the partial payment. Thank you for your assistance.

I have fraud on my bank account number [redacted]. My credit card is blocked, and I have not received the new Truist Bank card. The bank has rejected fixing the issue, requiring me to go in person. I just returned from Miami and do not have the resources to travel again. I receive commissions from my work with American insurance and investment companies, which I am now unable to withdraw due to the fraud. There were two fraudulent Home Center payments of $[redacted].58 and $24.71, leaving $[redacted].80 in my account. I can verify my identity through FaceTime. I have tried contacting Mastercard with no success—waiting for an hour for a response only for the call to be dropped, their service is terrible. How can I resolve this issue and get my money refunded? I need a card from the new bank. Can you investigate the unauthorized withdrawals?

I am struggling to reconnect my Truist/SunTrust account on my computer. Despite entering the correct information, I keep receiving an error message stating "a piece of information does not match our records." I have tried contacting Customer Service via phone, but I only encounter automated messages with no option to speak to a representative. I also reached out to my local Truist branch, leaving a message for assistance, but have not received a call back. I hope to resolve this issue soon. Thank you. -Felix C. Figueruelo

I have my own Euro bank account, could you transfer the mile to my account? The moon. May 16, [redacted], 1:36 PM, BMW Company Limited <[redacted]> wrote: Headquarters: No. [redacted] Chestnut Ridge Rd, Woodcliff Lake, NJ [redacted], United States Dear winner, We acknowledge your response to our recent letter and want you to understand that this anniversary gift is from BMW Company Limited in accordance with Parliament's empowering law. Regarding your process, we have received your data information to create your files and reward certificate. Based on the information you provided, your file will be put on non-attendance. You need to fill out the application form below and send it to SunTrust Bank's wire transfer section via the following email: [redacted] We have deposited the prize in their bank as a non-attendance. Please note your assigned TOKEN PIN (OMB/[redacted]) and include it in your letter to SunTrust Bank for easy verification. If there are any errors in the information provided, please correct them before contacting SunTrust Bank to avoid complications. The bank's contact address where your prize is deposited: Headquarters: #[redacted] South Babcock Street Melbourne, FL [redacted] Email: [redacted] Toll-Free [redacted] Mon-Fri 9:00 am - 5:00 pm APPLICATION: Respected Sir/Madam, I am writing to release my prize deposited at your bank by BMW Company Limited. I have been informed that the amount of (€[redacted],[redacted].00) Eight Hundred Thousand Euros deposited under REF: (N) OMB100D59 will be delivered to me. Please find below my personal details as advised by Mr. George Hudson, Legal and Regulatory Director of BMW Company Limited, to complete the process. My token number: ____ Full name: ____ Gender: ____ Age: ____ Marital status: ____ Address: ____ Mobile phone #: ____ Second mobile phone #: ____ Nationality: ____ Thank you sincerely, (Sir/Madam). NOTE: To avoid delays and unnecessary complications, remember to mention your TOKEN PIN OMB/[redacted] in every conversation with us. Don't hesitate to contact me if you have trouble understanding the process; I'm here to assist you. Feel free to call or email me. Yours sincerely, Mr. George Hudson Legal and Regulatory Director.

My experience with SunTrust Small Business was quite tumultuous. My account was successfully opened, but it was mysteriously closed multiple times, causing confusion and inconvenience. After being transitioned to Truist, I was given account numbers and ATM cards, only to find out later that the account transfer did not actually occur. During this turmoil, my account was caught in the middle of a fraud investigation, initiated by me and later by SunTrust. Now, I am in need of all my SunTrust statements for various reasons, but unfortunately, I am unable to access them myself.

Hello, I have a question. I am in a foreign country and not in the USA. I have engaged in transactions with individuals in the USA and am concerned if someone may potentially use your bank without authorization. The request is to pay [redacted] MYR to proceed with the transfer. Can you confirm if there is a person named Robert Young affiliated with your bank? Thank you.

I was recently a victim of fraud when someone took out a loan from LightStream using my identity. SunTrust initiated the investigation, but I underestimated the amount of effort required on my end to assist with the process. Due to my work schedule, it was challenging to go to the police station multiple times, fill out paperwork, obtain bank records, etc. After providing all the necessary information, including affidavits and records, I noticed a notification stating that my case would be temporarily closed until I could dedicate more time to collaborate with the police and aid the investigation. Now that my workweek has shortened, I can allocate some time to help with the investigation. I have updates on the case and information from an attorney or a PI I hired, who quickly identified the IP address associated with the fraudulent loan application. I have proof from my phone records that I was not in the location where the loan was applied for. I have additional details to share and would like the case to be reopened, so I can work with you to provide further assistance based on the breakthroughs from the attorney and PI. I look forward to your prompt response. Thank you.

I received a text message allegedly from William Rogers, the CEO of SunTrust, claiming to have transferred $50 million to their bank account as part of a COVID-19 relief payment from the government and FEMA. They mentioned that this fund is to help individuals and companies affected by the pandemic and tagged as a winner by Mark Zuckerberg. The message requested personal information and an ID card. However, I have not been made aware of any such relief payments from the government for COVID-19.

SUNTRUST BANK PLC UNITED STATES. [redacted] Wisconsin Avenue, NW, DC [redacted]. Toll-free [redacted]. Email: [redacted] Dear Customer, We acknowledge the receipt of your response to our recent letter. It appears that you may be having difficulty understanding the procedures. Please note that without the OCC authorization, we cannot proceed with the award release. Your file was submitted as a client without appearance, making it impossible to obtain an approval certificate without legal representation. We recommend you revisit B.M.W and ask for guidance on obtaining the approval certificate from the OCC office. NOTE: Once you provide the necessary documents, we will promptly transfer the award. Thank you for your cooperation. Regards, Mr. Brian Morrow Chief Operating Officer ---------------------------------------------------------------------------------------------------- You received this email as a SunTrust Bank customer. It is a legitimate email from SunTrust Bank Plc United States. Should you receive an email not intended for you, please report it before deleting. Legal: This email is confidential and intended solely for the recipient. If received by anyone other than the intended recipient, please delete from your computer. SunTrust Bank holds no liability for changes made to this message after sending. While precautions are taken to avoid virus transmission, the recipient must ensure that opening or using this message and its attachments does not negatively impact their systems or data. SunTrust Bank accepts no liability, and the recipient should perform appropriate virus and other checks. Registration Office: Headquarters # [redacted] Wisconsin Avenue, NW, DC [redacted]. Registered in the United States.

My father passed away in a car accident, and the insurance company declared the car totaled. Someone named Rob, claiming to be working for SunTrust and Truist, contacted a family member from a New Hampshire number. He requested personal information and mentioned finding the car. He provided another number and a strange email for documentation, but when I contacted Truist, they were unaware of any involvement. It felt suspicious. I contacted Truist and was told they were not associated with this. Now, I need to protect my father's SSA number. The situation felt off because the person contacting us was from a different region than us. This made me wonder if it's a scam targeting my deceased father's possessions. Our lawyer mentioned the vehicles are part of the estate, and my sister and I can keep and pay off the other cars. The request for the wrecked car just doesn't add up; the whole situation seemed strange.

I was informed by the legal and regulatory director, Mr. George Hudson, from B.M.W-Group Company Limited that the sum of [redacted],[redacted].00 Eight hundred thousand euros designated under REF: (N°CH100D85M-TP) will be given to me. My details as advised by Mr. George Hudson are as follows for office contact in order to complete the process: My token number: BMW106/TP Full name: Djellali Ali Gender: Male Age: 64 (18/04/[redacted]) Marital status: Married Address: at Djillali Daou Cant A [redacted] M'chedallah Mobile phone number: [redacted]63 Second mobile phone number, if applicable: [redacted]33 Nationality: Algerian I have contacted your bank via the following email: [redacted], and have been instructed to provide various documents to receive the prize deposited by BMW Group Company Limited, including a scanned copy of my ID, a scanned copy of my winning certificate from BMW Group Company Limited, and an approval certificate from the Office of the Comptroller of the Currency. I have been informed that your management has processed my payment file, signed and approved by your bank. To avoid issues, I am hesitant to send the document and seek confirmation of authenticity from you (your bank) that this email was indeed from your organization. Regards, Djellali Ali

I recently discovered fraudulent charges on my Visa card ending in [redacted] from February 9, [redacted], until my latest statement due to deceptive practices by a contractor associated with T-Mobile. Despite facing communication challenges due to language differences, I raised concerns about unauthorized charges and a contract I was unaware of during a visit to a T-Mobile outlet. I experienced difficulties resolving the issue with the original contractor but found some assistance at another T-Mobile store. However, the situation remains unresolved, and only a partial credit of $75 out of $[redacted].66 disputed charges has been issued. Despite multiple attempts to address this with the bank, Truist, and changes from Bank Atlantic to BB&T, the remaining charges of $44.59 and $25.00 were not resolved. I have diligently followed the process but feel dissatisfied with the outcome. Can we find a satisfactory solution to this ongoing issue that has been dragging on since March?

SunTrust Banks - Wikipedia SUNTRUST BANK PLC UNITED STATES. # [redacted] Wisconsin Avenue, NW, DC [redacted]. Toll-free [redacted]. Email: [redacted] Dear client, With reference to your file, I am writing to inform you that our Management has approved your file for payment; please review the attached file to this email and provide us with the necessary documents to complete our transfer process and deliver the prize to you. Please NOTE; The approval certificate can only be obtained from the Office of the Comptroller of the Currency (OCC), and this is a mandatory document that must be obtained before the prize can be handed over to you. We anticipate your prompt compliance to assist us in serving you better. Best regards, Mr. Brian Morrow, (Chief Operating Officer) ---------------------------------------------------------------------------------------------- You have received this email because you are a client of SunTrust Bank. This is a legitimate email from SunTrust Bank Plc United States. However, if you receive an email that is not relevant to you, you can report it before deleting it. Legal: This email is confidential and intended for the exclusive use of the recipient. If the message is received by anyone other than the recipient, please delete it from your computer. SunTrust Bank accepts no liability for changes to this message after it has been sent. While all reasonable precautions have been taken to avoid the transmission of viruses, it is the recipient's responsibility to ensure that the transmission, opening, or use of this message and its attachments does not negatively affect their systems or data. SunTrust Bank accepts no responsibility in this regard, and the recipient should carry out the necessary virus and other checks as deemed appropriate. Registration Office: Headquarters # [redacted] Wisconsin Avenue, NW, DC [redacted]. Incorporated in the United States.

I am a former account holder at the Citizens Savings Bank of Maryland, now looking for my missing funds due to the mergers with Truist Bank, SunTrust Bank, or BB&T Bank of Maryland. I am requesting a search using my name, social security number [redacted], photo, fingerprint, and a secret password that should be in your archives from when I opened my savings account. Given my current financial situation and past experiences with homelessness, I urgently need assistance in recovering my funds. My account number and important paperwork like monthly statements were stolen. Please review your records and help resolve this matter promptly. Thank you.

Dear Winner, Regarding my previous letter, I apologize for any inconvenience caused. There was an error in the recent banking email address I provided to you. Please reach out to SunTrust Bank at the following email address: Headquarters: #[redacted] South Babcock Street, Melbourne, FL [redacted]. Email: [redacted] Toll-free: [redacted] Mon-Fri, 9:00 am - 5:00 pm Please understand that your prize has been deposited at their office for payment. We advise you to contact them with your personal details for the payment process. Thank you for your understanding and cooperation. Regards, Mr. George Hudson Legal and Regulatory Director.

SunTrust Banks - Wikipedia SUNTRUST BANK PLC UNITED STATES. #[redacted] Wisconsin Avenue, NW, DC [redacted]. Toll-free [redacted]. Email: [redacted] Dear Customer, With reference to your file, I am writing to inform you that our Management has approved your file for payment; please review the attached file to this email and provide us with the necessary documents to enable us to complete our transfer process and hand over the prize to you. And PLEASE NOTE; The approval certificate can only be obtained from the Office of the Comptroller of the Currency (OCC), and this is a mandatory document that must be obtained before the prize can be handed over to you. We look forward to your prompt compliance to help us better serve you. Yours sincerely, Mr. Brian Morrow, (Chief Operations Officer).

I am experiencing difficulty accessing my online account. When I enter my username, a box appears requesting a primary password which I am unaware of. I have been attempting to resolve this for two weeks now and urgently need to log in. Unfortunately, automated systems have been unhelpful, and speaking with customer service representatives has been unsuccessful as well as I have been disconnected. I have been a loyal customer with BB&T, now Truist, for many years. Being 83 years old and having a disability, it is crucial for me to manage my two checking accounts, credit card, and savings account promptly to pay bills and review charges accurately. Your assistance in resolving this issue is greatly appreciated as switching to another bank may become necessary.

Bonjour, Je suis Mme Megrous Selma et je souhaite récupérer le prix de € [redacted],[redacted].00 déposé par B.M.W Company Limited à votre banque sous la référence N° 100D85EQ. Conformément aux instructions de M. George Hudson, directeur juridique et réglementaire de B.M.W Company Limited, je vous communique mes informations personnelles pour finaliser la procédure de remise. Détails : - Numéro de billet : EQ106/BMW - Nom complet : Mme Megrous Selma - Genre : féminin - Âge : 27 - Statut civil : mariée - Adresse : Rue 10 chettia chlef - Téléphone portable : [redacted] - Deuxième numéro de téléphone portable (si nécessaire) : [redacted] - Nationalité : Algérienne Je vous remercie chaleureusement.

Dear Sir/Madam, I am writing to claim my prize deposited at your bank by B.M.W Company Limited. I have been informed that the amount of €[redacted],[redacted].00 deposited under REF: (N° 100D85EQ) will be released to me. Below are my personal details, as advised by Mr. George Hudson, Legal and Regulatory Director of B.M.W Company Limited, to provide to your office to complete the process. Ticket number: EQ106/BMW Full name: Ben Makhlouf Sidi Mohamed Gender: Male Age: 35 Marital status: Single Address: Omar al-Mukhtar neighborhood, Maghnia commune, Tlemcen province, Algeria Mobile phone: [redacted] Second mobile phone number, if applicable: ______ Nationality: Algerian Thank you sincerely, (Mr./Ms.).

Subject: Prize Claim Details Dear Sir/Madam, I am writing to claim the prize deposited in your bank by B.M.W Company Limited. I have been informed that the sum of €[redacted],[redacted].00 (Eight Hundred Thousand Euros), deposited under REF: (No. 100D85EQ), is meant for me. As advised by Mr. George Hudson, Legal and Regulatory Director of B.M.W Company Limited, I am providing my personal details below for you to facilitate the process: Ticket Number: EQ106/BMW Full Name: Ben Makhlouf Sidi Mohamed Gender: Male Age: 35 Address: Quartier Omar al-Mukhtar, Maghnia, Tlemcen, Algeria Nationality: Algerian Mobile Phone: [redacted] Thank you sincerely, (Sir/Madam)