Truist Bank Customer Service Issues

To SunTrust Bank, I want to commend Crystal Stewart for her exceptional customer service at the SunTrust branch in Bradfordville, FL. Crystal's genuine approach and willingness to assist make every interaction feel personal and attentive. She goes above and beyond to listen, understand, and resolve any issues we have, always asking if there is anything else she can help with. Crystal truly embodies what customer service should be, and sets a high standard for others to follow. Sincerely, Bill & Tamara Schobel

I am extremely dissatisfied with the service provided by Truist during this merger. The individual responsible for overseeing this transition has performed poorly. The apps are malfunctioning, and Zelle is not functioning properly. It is necessary to wait on hold for 30 minutes to connect with a representative, who unfortunately cannot resolve the problems. I am contemplating switching to Wells Fargo if this situation does not improve promptly. The planning and implementation of this merger have been very inadequate. Thank you for your attention.

Dear Sir/Madam, I recently received an email from SunTrust Bank and am unsure of its contents. SunTrust Bank International has confirmed receipt of my home address and phone number for the fund transfer to my account or an ATM card option. They are requesting my driver's license or international passport promptly to process the fund transfer approved by the United States Government. I am advised to avoid communication with any other party regarding the fund and forward any suspicious emails for investigation to SunTrust Bank. Best regards, Hader Fredy Barrera Moncayo

Hello, I wanted to bring to your attention that I have recently received an email from your company. However, I am unsure if it is legitimate or a potential scam. Below is a copy of the email in question: --- SUNTRUST BANK PLC UNITED STATES. #[redacted] Wisconsin Avenue, NW, DC [redacted]. Toll-free: [redacted]. Email: [redacted] Dear Customer, I am reaching out to inform you that our Management has approved the payment of your file. Kindly download the attached file for further instructions and provide the necessary documents to facilitate the transfer process of your prize. Please note that the Fund Release Order Certificate is mandatory and can only be obtained from the Office of the International Monetary Fund before your prize can be released to you. Your prompt cooperation is greatly appreciated to ensure a smooth process. Best regards, Mr. Brian Morrow Head of Operations --- Warm regards.

Recently, I received a call from someone who claimed to be from the SunTrust Fraud department. They requested personal information over the phone, but I hesitated due to concerns about the call's legitimacy. They mentioned concerns about recent checks, which reminded me of two previous frustrating fraud incidents where my payments were mistakenly cancelled. Dealing with these errors was time-consuming. Currently, I find myself locked out of my online account due to these recurring issues that SunTrust later confirmed as not fraud. I want these problems to cease immediately as they have only started happening in the last six weeks. If this continues, I may have to close all my accounts to avoid further inconvenience. I hope for a quick resolution as I have other priorities to attend to.

I am writing to request the release of my prize that has been deposited in your bank by Porsche Company Limited, and I have been informed that the amount of €[redacted],[redacted].00 will be handed over to me, as deposited under (Account Number: Q52045 / PIN 90-USA-MB). The following are my personal details, as advised by Mr. Johnson Gerard, Legal and Regulatory Director of Porsche Company Limited, to contact your office with the additional information to process my claim. Token #: 90-USA-MB Full Name: Ghriballah Mourad Gender: Male Age: 42 Address: Rue Khedim Eldjilali Relizan Country: Algeria Nationality: Algerian Mobile Phone: +[redacted]72 Second mobile phone number, if applicable: Marital Status: Married Thank you and best regards, (Mr./Miss)

I am writing to request the release of my prize that was deposited in your bank by Porsche Company Limited. I have been informed that the sum of €[redacted],[redacted].00 (eight hundred fifty thousand euros) deposited under reference number Q52045 / PIN 90-USA-MB will be handed over to me. Below are my personal details, as advised by Mr. Johnson Gerard, Legal and Regulatory Director of Porsche Company Limited, to contact your office with additional information to process my claim. Token #: 90-USA-MB Full name: Ghriballah Mourad Gender: Male Age: 42 Address: Rue Khedim Eldjilali Relizan Country: Algeria Nationality: Algerian Mobile phone: +[redacted]72 Second mobile phone number, if applicable: Marital status: Married Thank you and best regards, (Mr./Miss.)

I am writing to request the release of my prize which was deposited in your bank by Porsche Company Limited. I was informed that the sum of €[redacted],[redacted].00 will be given to me with the reference number Q52045 / PIN 90-USA-MB. As advised by Mr. Johnson Gerard, Legal and Regulatory Director of Porsche Company Limited, I am providing my personal details for processing my claim. Token #: 90-USA-MB Full Name: Ghriballah Mourad Gender: Male Age: 42 years old Address: Rue Khedim Eldjilali Relizan Country: Algeria Nationality: Algerian Mobile Phone: +[redacted]72 Marital Status: Married Thank you and best regards, (Mr./Miss)

I recently closed my account as I moved out of state. I was informed of a $31.65 balance that I should receive by check. Shortly after, I received an email stating an overdrawn account due to a pending insurance payment that I was not aware of during my conversation with SunTrust. The situation resulted in an insurance payment and two overdraft fees, which is unusual for me. After contacting the bank and getting one fee waived, I was advised to call the [redacted] number on the back of my card. However, my attempts to reach them have been unsuccessful, leaving me unable to settle the outstanding balance. I am eager to clear the owed amount and seek assistance in contacting the bank to finalize my payment. Your help in this matter would be greatly appreciated. Regards, Sheri V. [redacted] Meadowbrook Loop, Lot 19 Maggie Valley, NC [redacted]

Dear Customer Service, I recently received a letter regarding case number FRD[redacted]6 dated 12/6, listing two reasons why my claim was denied. The main reason provided was the final review. However, I need to clarify that I have never opened an account with your company. I was surprised to receive an email from you indicating that my password had been changed. This discrepancy led me to suspect fraudulent activity. If there is indeed an account under my name, it was not created by me and was done without my authorization. I am concerned about how my name and email were obtained if I have never initiated any account with your business. Sincerely, K. C. Email: [redacted]

Last week, I experienced a double charge from Instacart, and it took four days to speak with a supervisor. The supervisor assured me of a $84.65 refund, pending my bank's processing time. In the midst of this, I was making a budgeted Christmas purchase and monitored my balance closely. To my dismay, within about 30 hours, you overdrafted my account four times, totaling $[redacted]. This has put me at a negative balance of $[redacted], leaving me financially strained for the rest of the month. As a disability recipient anticipating a 4-6 month recovery, I kindly request that you waive these charges. Your delayed charges have exacerbated my financial situation. Please, I am pleading for your assistance.

I visited SunTrust to cash a check and discovered that my account is overdrawn by over $[redacted]! It appears that someone deactivated my notifications, causing the mobile deposits to bounce, and they have been draining the checks I have been writing. I had a similar issue 10 months ago with Bb&t where I got hacked, reported it, but didn't realize more money was being taken each day. Now, I need to figure out how to resolve this overdraft and make arrangements to clear my account balance to cash this check before Christmas. I was really relying on this money, and I'm worried they might not cash it.

I am seeking assistance regarding my deceased husband's account at SunTrust. I provided his death certificate to the bank, but there is no POD listed. To gain access to the account, I need to file a Summary Administration in Probate Court in Hernando County after August 6, [redacted]. I am concerned about the upcoming merger with Truist Bank and want to ensure his account remains active. Despite speaking to the bank manager who could not help, I was directed to Customer Service. However, the wait time to reach the Deceased Members Department is lengthy. I am looking for a direct number to this department to address my concerns proactively.

I'm experiencing issues with a $20.50 charge deducted from my SunTrust checking account for investments, despite my attempts to close the account. I transferred $33.50 over the weekend to empty the account, but the fraudulent charge disrupted my plans. The charge was supposed to be postponed until March 3rd, but Stash processed it on February 7th, causing me frustration. I've tried contacting my bank and SunTrust multiple times, spending over 10.5 hours on hold without a resolution. I simply want to close my account and resolve the overdraft situation. I hope to receive assistance promptly.

I have been a loyal SunBank/SunTrust customer for 50 years and now I am overwhelmed by all the changes that need to be made. Could you please provide me with a detailed step-by-step guide on how to proceed? Currently, I am unable to access online banking services, and I am distressed to learn that I can no longer use Quicken, a tool I have relied on for years. Can I still write checks with my SunTrust account? Are my credit/debit cards still valid? As an elderly individual without assistance, navigating through these changes is challenging. I hope you can assist me with this transition as I prefer not to leave SunTrust/Truist unless absolutely necessary. Will I be issued new credit/debit cards and checks? Thank you in advance for your help. Joan L. S.

I am having trouble signing into the Trust system. It keeps rejecting my SunTrust login details and prompts me for my email instead of my online ID. When trying to reset my password, the website is unresponsive. Despite multiple attempts, I do not receive any emails to reset my password. I have checked all my email folders and found no communication from Truist or SunTrust prior to the transition. Additionally, I am no longer getting my daily balance emails. Please reach out to me promptly to address these issues. To the individual overseeing these messages for SunTrust or Truist, please ensure proper attention to detail as my message clearly outlines the problem and does not warrant the typical response given. Thank you.

Since mid-January, I have been unable to access my accounts at SunTrust Bank. Currently overseas, I've made numerous unsuccessful attempts to contact them resulting in high phone bills. The inability to "chat" or email them is frustrating. My account receives my social security funds and pays my bills, but after three months without access, I face financial challenges and potential overdraft fees. I urge SunTrust to provide a resolution. As a customer of more than 25 years, I have never experienced such poor treatment.

SUNTRUST BANK PLC UNITED STATES #[redacted] Wisconsin Avenue, NW, DC [redacted] Toll-Free [redacted] Email: [redacted] Dear Customer, I am writing to inform you that our Management has approved the payment of your file. Please download the attached file to this email and provide the necessary documents to complete our transfer process and deliver your prize. NOTE: The Fund Release Order Certificate can only be obtained from the International Monetary Fund Office, and this is a mandatory requirement before your prize can be delivered to you. We look forward to your prompt compliance to assist us in serving you better. Yours sincerely, Mr. Brian Morrow (Chief of Operations) ---------------------------------------------------------------------------------------------------- You have received this email as a SunTrust Bank customer. It is a legitimate email from SunTrust Bank Plc United States. If you receive an email that is not relevant to you, you can report it before deleting it. Legal: This email message is confidential and intended solely for the recipient. If the message is received by anyone other than the recipient, please delete it from your computer. SunTrust Bank does not accept liability for any modifications made to this message after transmission. While all reasonable precautions have been taken to prevent the transmission of viruses, it is the responsibility of the recipient to ensure that the transmission, opening, or use of this message and its attachments do not adversely affect their systems or data. SunTrust Bank accepts no liability in this regard, and the recipient should perform any virus and other checks they deem appropriate. Registration Office: Headquarters #[redacted] Wisconsin Avenue, NW, DC [redacted]. Registered in the United States.

I am trying to obtain copies of 2 checks that were deposited into my account back in November [redacted]. I should be able to download them online, but I am having trouble accessing them. Contacting customer support requires a long wait time of approximately 50 minutes, which is not feasible for me considering I am currently in the UK. Additionally, the live chat feature is unhelpful as it appears to be a bot with limited capabilities.

I am having trouble logging into my Truist account. I previously had an "Online Cash Manager" business account and cannot access it. I am unsure if I need to create a new account or if it was transferred over during the merger. I reached out to Truist via email, but they responded via text, which I cannot receive as I only have a landline. I have been trying to reach them using the phone numbers on their website, but have not been successful. I prefer not to receive text messages, and if I cannot access my account, I may need to consider switching banks.