Total Wireless Customer Service Issues

I bought this phone less than 2 months ago and added a $50 card for hotspot, unlimited data, calls, and texts for the second month. When I needed to use Google Maps on the second day of the second month, it didn't work. Despite the Total Wireless customer support agent fixing the issue, I no longer could make or receive calls or texts after the call. I even used a free text and chat app requiring Wi-Fi to contact them multiple times, which took hours and led to no resolution. This frustrating experience has left me unable to make emergency calls or effectively communicate. I am deeply dissatisfied with Total Wireless and warn others not to purchase their services. - Serita Moore

I recently purchased a Samsung Galaxy J2 phone from Dollar General in Paducah, KY. It was supposed to be activated with a $45 plan. Unfortunately, the phone did not work properly, and the minutes I purchased along with it did not activate. When I tried to return the phone and the minutes, I was told they couldn't take back items from the carrier, Total Wireless. Now I'm left with a broken phone, non-functional minutes, and no receipt to provide the number as I threw it away. As a single mom of three, I saved up for this purchase and am upset about not getting a refund or a working phone. I hope your company can assist me as Dollar General has not taken back the faulty products sold to me. The serial number is [redacted] [redacted] [redacted] [redacted]. The DIM number is [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] 55. My name is Lacey, and I trust that your company will support its customers.

I have three phones with the following numbers: the first one is [redacted], the second one is [redacted], and the third one is [redacted]. I contacted the company recently about my stolen phone with the number [redacted], requesting it to be disconnected and reported stolen. Unfortunately, someone has reconnected it without my consent. I need my number removed from that phone immediately. I specifically asked for my time and number to be transferred to my [redacted] number, which should only be activated by me. However, it seems someone else is using it now. I urgently need the stolen phone disconnected, turned off, and reported as stolen. I hope this can be resolved promptly.

I switched my Samsung phone service from Verizon Wireless to Total Wireless four months ago. Every time I renew my phone service without a disconnection, they deduct my remaining data instead of rolling it over. I was informed that unless my service is disconnected, my data should roll over, but it never does. I have lost approximately 10GB of data in total. How can we address this issue?

I lost my phone and recently found it after 3 weeks. When I attempt to make a call, I receive a message prompting me to purchase a service card, even though I am already enrolled in the $25 per month plan which is automatically paid each month. The lack of identification in the message raises suspicions of a possible scam. I am eager to restore my phone's functionality. I have also purchased a smartphone from Banggood in China which is expected to arrive soon. I am curious if I can utilize Total Wireless for this new device. Thank you, and take care during these uncertain times!

I had a phone on a single line plan with Total Wireless. I cancelled to join a family plan. Total Wireless can't add my phone to the new plan due to an "error". I've been trying to resolve this for a week with no success. Customer service keeps delaying, promising to fix it in 34 hours, which hasn't happened. I paid off my phone with Smart Pay, so that's not the problem. I just want my phone working on the new plan.

I recently purchased additional data for my phone, but despite being charged $10, the data was not added to my account. When I contacted customer service, they mentioned it might have been credited to a different account. After waiting on hold for over an hour, they were unable to locate the transaction and suggested I involve a bank manager to verify it. I find it frustrating that after 4 years as a loyal total wireless customer with three phones on their service, they refused to refund a mere $10. The ordeal and lack of trust over such a small amount have left me extremely dissatisfied with their customer service. Despite obtaining an ACH number from my bank, I would have to escalate it to a fraud case to reverse the charge. The whole situation is exasperating, and I am disappointed by their handling of a simple $10 charge after years of loyalty.

Hello, I am reaching out regarding my girlfriend's Samsung Galaxy A71 LTE phone. We have checked the compatibility with Verizon's 4G network, ensuring it works with bands B2, B4, B5, B12, B13, B17, B20, B41, and B66. Both she and I use Verizon, and this factory unlocked phone, being unused until now, is causing activation issues on your website and live chat. Despite Verizon selling the 5G version of the same phone online, our A71 LTE is not being recognized as compatible. The IMEI is [redacted][redacted], and our postal code is [redacted]. We kindly request assistance in activating this phone, as we believe it should be compatible as per the network specifications. If activation is not possible, we would appreciate an explanation as to why it is deemed incompatible, as the live chat agents have only informed us of the issue without providing details.

I tried to switch carriers, but was informed that my phone was locked. The new carrier attempted to activate the phone, causing it to no longer work with either my total wireless plan or theirs. I still have time left on my monthly plan from total and would like to regain the remaining service while I work on a solution. Thank you.

I bought a service plan and new SIM card online to use with my iPhone 7, opting for the "keep your same number" plan for $39.99. Despite choosing this plan, I couldn't keep my original number. I had previously used the phone with your service after purchasing it. Even though the payment was deducted from my bank account, I never received an email with the service number. This left me unable to activate the plan or my iPhone 7. I ended up having to drive around 40 miles to a local Total Wireless store and buy a new plan and SIM card to have the store owner activate my phone. I am hoping to get a credit for the amount I paid for the online plan and SIM card added to my current account. Thank you.

I have been with Total Wireless for several years without any issues until last Monday afternoon when I encountered a problem with making or receiving calls. Texting still works but calls are affected. Each time I contact customer service, they reset something, and it works for a day but the problem recurs daily. I am frustrated with the lack of a permanent solution and the difficulty in communicating with customer service representatives who seem to be reading from a script. I am in need of reliable technical support to address this recurring issue with my phone service.

I wasn't able to add minutes to my plan before it expired, so I purchased a $25 min card. However, when I checked my account, it showed that my number was no longer available. I called customer service, but the representative was not helpful. He claimed that my SIM and IMEI numbers were incorrect and mentioned a number transfer that I never made. Despite adding the card and restarting my phone as instructed, I still have no data, can't make calls or send texts. I can't activate my device as it supposedly already is. This is confusing because I've always owned this phone and number. I need assistance before I consider switching carriers.

I have four SIM cards for phones and a $[redacted] Unlimited 4Line/Devices card. I'm trying to understand how to port the four phone numbers: [redacted], [redacted], [redacted], and [redacted], which I obtained when living in southeast Wisconsin. I've heard that changing locations might complicate the transfer of existing numbers. I don't want to switch to Total Wireless unless I can keep these numbers since we've had them for years and ported three from AT&T to Spectrum previously. I'm the account holder and want to ensure the porting can happen before creating an account. Ideally, I'd like to do this immediately before my current account ends at midnight today to avoid paying another month with Spectrum or having no phones. I appreciate any guidance on how to proceed.

I purchased two phones from total wireless, but I never received an order confirmation email. I successfully activated one phone, but after four days and multiple calls lasting over eight hours in total, the second phone remains unactivated. Despite buying plans for both phones to get the deal, the second phone did not show a plan attached to it. I had to purchase another plan, but it still won't activate. The customer service representatives keep saying they created a ticket to resolve the issue, promising a callback that never happens. Frustrated with the waste of my time spent on the phone, I am extremely annoyed with this company's service.

I closed my account last month because I was charged twice in November [redacted]. I canceled the service for phone number [redacted]. However, the last charge was placed in December after the cancellation. I believe I should receive a refund instead of having to pay for the canceled service before December. This seems unfair. You can reach me via email. I would like an explanation of why I'm being charged for canceled service before the start of a new month. Thank you. H. Souder

I am experiencing extremely slow data speeds, which have now reduced my internet access to zero. I have spent over three hours on the phone in the last three days attempting various troubleshooting steps without success. We have tried rebooting, resetting the network, and adding the Tracfone.vzwentp profile. My wife and I share the same account, and her data is working fine. If there is no further resolution to this issue, please advise so we can switch to another provider. Thank you. - R. C. [redacted]

I have been a Total Wireless customer for over a year now, with payments made automatically. On Sunday, 12/19/[redacted], my service was unexpectedly turned off. My daughter contacted customer service about the issue since we are on the same plan. During the call, the representative requested the SIM card number for my phone, which was later found to be different from the one on file. I only managed to address this on Monday, and to my surprise, I discovered that information from two of my brokerage accounts had been altered and $1,[redacted] was withdrawn from my bank account via one of the accounts.

My phone number was stolen, meaning it was "ported" without my consent. I am seeking to have it reinstated. Every day, I receive the same update that the issue has been escalated, it is under investigation, and it will require an additional 24 to 48 hours. It has been 10 days already, and I am wondering how much more time this process will require. I am currently unable to access various accounts with two-factor authentication and I have lost communication with my remote co-workers.

I have a Total Wireless account, and unfortunately, my phone broke. When I contacted Total Wireless for assistance, they mentioned that I needed a Verizon phone. So, I purchased a Samsung Mini 3, which is a Verizon phone as per customer service instructions. However, they then informed me that I required a new prepaid card. After obtaining the card and calling them back, the representative attempted to connect my Samsung Mini, but it seemed chaotic on their end. Eventually, they told me that my newly purchased phone couldn't be activated and advised me to buy another phone to link with my card and old number ([redacted]). I have been without a working phone for three months, and I believe Total Wireless should compensate me with three months of free service due to the inconvenience. If all goes smoothly, I should soon have my number transferred to a new phone with a month of service. Although I don't have an email address, Total Wireless can reach me at [redacted] once my phone is activated. Thank you for addressing this issue. Sincerely, Mr. Lockwood.

I had a frustrating experience when calling for assistance. After being transferred multiple times, I was asked to provide proof and was in the process of doing so when the call abruptly ended. Unfortunately, I found I couldn't call customer service back. Dealing with the challenges of caring for a premature baby, I'm currently tight on funds and unable to obtain another card for the transaction. The number linked to this issue is [redacted].