Tinder Customer Service Issues

I attempted to delete my account to start fresh, but it seems the account remains active despite my efforts. The account in question, registered under the name "Mimi" with the phone number [redacted], should not exist as I have created a new account with the same number. I have reported this issue on my other account and reached out multiple times over the past two days without success. The email associated with the account is [redacted] I kindly request your urgent assistance in resolving this matter.

About four years ago, my account got banned for making a fake profile. At the time, I was younger and less mature than I am now. I really regret my actions and am sincerely hoping for an opportunity to make it right. While I've tried other dating apps like Bumble, none compare to Tinder for me. I know I made a big mistake in the past, but I've grown and learned from it. I have reflected on my past behaviors and am committed to not repeating them. I am eager to get back into dating, and Tinder means a lot to me. I am determined to use the app responsibly and respectfully.

I have been a Tinder user for approximately two years. During this time, I have had positive experiences interacting with interesting individuals. However, recently, after resetting my account to explore new matches, I discovered that my account had been banned within a week. I am eager to regain access to my account to reconnect with new people. Understanding the reason behind the ban would also be greatly appreciated. Tinder has been my primary app for meeting new individuals, and having to rely on other dating apps that do not appeal to me is disappointing. I hope to resolve this issue promptly and continue using the platform for meaningful connections.

After buying a Tinder Gold subscription on my Samsung Galaxy S10e through the Google Play Store, I intended to cancel it within the Tinder app under settings. However, I encountered a problem because I deleted my Tinder account without canceling the subscription first. Now, the subscription is renewing automatically, and I am unable to cancel it. Despite trying to create a new account and access the payment settings, I found that the menu for payments appears blank. I am seeking guidance on canceling this subscription.

I have been using Tinder for a couple of years. Recently, I reactivated my account and upgraded to Tinder Gold two days ago. Today, when I logged in, I was surprised to see that my account was banned for "violating guidelines". I am puzzled as to why my account was banned as I only had selfies and a simple bio with no nudity. Despite receiving spam accounts from fake profiles, I always followed the rules. I would appreciate some clarification on the reason for the ban and hope to have my account reinstated. I just upgraded to Tinder Gold and would like to continue using the service. Thank you for your attention to this matter. Best, C. Ellis

I deleted my account to start fresh due to ongoing issues with lagging and malfunctions, especially within the messages section. Having traveled frequently in the past year, I accumulated many matches, which led me to believe a new account was necessary. The messages displayed out of order at times, or clicking one person's chat would redirect me to someone else's conversation with me. Recreating my account using the same phone number and information was a mistake, as Tinder has now restricted my access for about 3 months. I rarely reset my account; the only previous change was during a match refresh feature update. I am frustrated by this situation and seek assistance to prove I am a genuine user, not a bot, misusing the app. I hope to resolve this matter promptly to resume matching with others.

I recently met Dale Bowden, a 50-year-old woman, through a mutual friend six weeks ago. Initially, we hit it off, but I started feeling uncomfortable with her obsessive behavior. Despite this, things ended amicably when I decided to break it off. However, soon after, she began sending me offensive text messages and emails, resorting to name-calling and using vulgar language towards me. I tried to reason with her, but her inappropriate communication persisted, leading me to block her on social media. Even after I explained that I was seeing someone new and tried to move on, she continued to disrupt my life by contacting my 16-year-old special needs daughter, whom she had never met. She also somehow got me banned from Tinder, a move she later gloated about in a message. I warned her that any further contact with me or my family would result in legal action, but she persisted, causing me unnecessary trouble. I am considering taking legal action against Dale for her harassment. I have evidence of her offensive messages, and I am seeking assistance in dealing with this situation. Paul Lee, 50, from Wanganui, New Zealand

I recently connected with D.B. through a friend, and we dated briefly. After noticing her obsessive behavior and deciding to end things, she began sending me hurtful messages. Despite blocking her on social media, she continued to contact me, even involving my daughter. She then managed to get me banned from Tinder. I've tried to handle this situation peacefully, but her actions are becoming more concerning. I have proof of her hurtful messages and emails. I fear legal action may be necessary. My priority now is to address this issue and have my Tinder account reinstated. - P.L., Wanganui, New Zealand.

Hello. I bought Tinder Gold for 3 months at 22 euros per month on 11/07 from my Android device, paying with a debit Mastercard. The system charged me twice, and I have not received the service. I contacted Tinder at +[redacted]4, and they redirected me to contact +[redacted]5 as I'm registered in Greece. After reaching out to the second number, they advised me to contact Match UK at [redacted] or call (+44) [redacted] [redacted] 85 [redacted]. Match UK informed me via email that they are not affiliated with Tinder and directed me to Tinder's help center. Can someone please guide me on who to contact to resolve this issue? My Tinder username is teosantorini, my name is Thodoris Koussoulos on Facebook, my email is [redacted], and my member ID is [redacted][redacted].

Hello. I am confused about the reason for my ban. I suspect it could be due to a photo with my boyfriend where we were in bed together. I apologize if that picture was inappropriate. I wanted to showcase my relationship and our openness to involving others. I aimed to express my happiness without showing anything explicit, just intimacy. I sincerely regret any rule-breaking and trouble caused unintentionally. I seek clarification on my ban and a chance to rectify. Speaking to someone for guidance or explanation would be greatly appreciated. Lesson learned. It would be helpful to review my history to demonstrate my usual compliance. Apologies once again, Meghan B.

Dear Sir/Madam, I am writing to address the recent suspension of my account. I turned 18 in May [redacted] and started using your service in June [redacted] without any issues. Recently, my account was suspended after a conversation with a 20-year-old male from Granada who asked about my birth year in Spanish. I simply replied '02' and was suddenly suspended. I do not believe I breached any terms of service. I am disappointed to lose access to my account and the friends I have connected with through your platform. My phone number is +[redacted]17, and the email linked to my account is the one used to send this message. I would appreciate any assistance in reinstating my account. I am hopeful for a positive outcome and eagerly await your response. Best regards, Daniel de Fhurlaing

My account was hacked, and despite following the instructions provided, it was hacked again the next day. After spending several hours, I was able to regain control over my account. However, about a day later, I was banned for violating the Terms of Service. I reached out for help, and the response I received was: Hello Orien, Thank you for getting in touch. I'm truly sorry for the situation you're facing. Please be aware that we treat violations of our Terms of Service and Community Guidelines seriously, and we do not currently have an appeals process in place. As a result, your Tinder account will remain banned. For further details, please review our Terms of Service (www.gotinder.com/terms) and Community Guidelines (www.gotinder.com/community-guidelines). We appreciate your cooperation. Sincerely, Zachary Thank you, Orien

Hello, I am reaching out because I recently received a ban from Tinder. The situation took me by surprise as I did not receive any prior warnings. After reviewing your policies thoroughly, I am still unclear about the reason for this action. The only suggestion I have is that perhaps my repeated rejections led to frustration and subsequent reports from other users. I have genuinely enjoyed using your platform to connect with new individuals. I had planned on upgrading to a membership once I secured my new job, which makes this removal particularly disappointing. I want to assure you that I always approach interactions with kindness, respect, and care, and I am willing to be more cautious in my future interactions if given a second chance. It would mean a lot to me if I could demonstrate my sincerity.

Dear community members, I recently encountered an issue where my Tinder profile got unexpectedly blocked. I've always maintained polite interactions and promptly unmatched anyone who made me uncomfortable. However, I suspect my profile got flagged due to a mistake in entering my birth year. I unintentionally set it to [redacted] instead of [redacted]. Following this, I was prompted to verify my age with an ID card photo, but encountered an error that prevented me from completing the process. I am perplexed by this situation as I strive to be respectful in all my interactions. Losing access to my conversations has been disheartening. I seek assistance in resolving this matter as I value engaging with others respectfully. Your guidance in this regard is greatly appreciated. Kind regards, Melina

Hello, In July [redacted], I signed up for Tinder. I stayed on the app for about a week. Everything was going well. I met a man, and we went to museums, walked, and had dinner together. However, we decided to just remain friends. So, I started talking to another man. On the same day we started talking, he invited me to join him on WhatsApp. As I use WhatsApp to talk to my family, I used my real name, not a nickname. Additionally, I noticed his number was from Florida, while we are in Quebec, which made me anxious, so I deleted and blocked him. I assume he did the same, and the next day my account was terminated. My pictures on Tinder are modest, I use polite language, I am serious, looking for a long-term relationship, not a casual one. Can you please reactivate my account? Thank you, Thia.

I am reaching out regarding my son's account issue on Tinder, as raised in Request [redacted]3. Here is a summary of the email I sent to Tinder customer support today: "My son, Joel Ashton-Fogle, has been banned from Tinder. He seeks confirmation that his profile has been permanently deleted, as he does not wish to return to the platform. Given his autism, bipolar, and delusional disorders, the uncertainty around the ban is severely impacting his mental health. There are no inappropriate photos on his phone, and he claims his phone was hacked. He will be under monitored care soon, limiting his social media access. I urge sensitivity in handling this matter." In a follow-up email referencing case [redacted]2, I discovered Joel nearly fell victim to a scam promising to remove his name from Tinder. He has no intention of rejoining and I will ensure he cannot. His primary concern is the complete deletion of his old profile to avoid the 'blocked' notification, which is causing him distress and risking his health. I plead for swift action to erase his profile entirely. His desperation led him to consider paying scammers to regain access just to delete the account. Your urgent assistance is crucial in this critical situation. Thank you. Adeen Fogle Professor of Education

Hello, I am writing to address some concerns regarding my use of Tinder. I am currently 17 years old, only a few months away from turning 18. About a year and a half ago, I joined Tinder at 16 and met a boy who was 17, and we have been in a relationship since. My issue is that my Tinder account was banned in October [redacted] when I attempted to create a new account. Despite this, I later tried using a different phone to create another account, which has also been banned. As my 18th birthday approaches on December 9, [redacted], I would like to know if there is a way for me to create a new account legally once I come of age. I am willing to provide legal identification if necessary to confirm my age and hope for your understanding. I acknowledge my past mistakes and apologize for them. The past few months of the stay-at-home order have been challenging for my mental health, and I turned to online interactions for support. I seek clarification on whether I will be able to create a new account using my personal phone and device without risking another ban under Tinder’s regulations. Thank you for your attention to this matter. Sincerely, Sophia

Hello, I recently subscribed to Tinder Plus, but unfortunately lost my phone. As I don't have access to an iPhone currently, I am unsure how to delete my profile and unsubscribe. My name is Emma Kotynski, and you can reach me at [redacted] Due to my terminal cancer diagnosis, I am in urgent need of deleting my profile as I'm not in a position to use a dating app. I haven't used the app and want it removed to avoid any future complications. My credit card information has been updated, and I kindly request your prompt assistance in this matter. Thank you for your understanding and help. Best regards, Emma Kotynski.

Hello, I have been using your app for some time now, and although I have found it somewhat helpful, it often leaves me feeling discouraged. While I don't consider myself exceptionally attractive, I also don't think I am unattractive. I seem to have better luck connecting with women in person rather than through the app. I am unsure why this is the case. I try to engage with matches by reading their profiles and sending personalized messages, but more often than not, I receive no response. It seems that women receive countless matches, rarely initiate conversations, and seldom reply to initial messages. I primarily use the free version of the app, which may contribute to my experience. I have noticed that many people have swiped on me, but we did not match, possibly because I did not swipe on them. I appreciate the app's concept, but the constant rejections have taken a toll on my confidence. I will be deleting the app before a camping trip to avoid further disappointment. Unlimited swiping could potentially improve my experience, but without it, I am losing faith in the app's ability to help me find meaningful connections. Thank you.

I encountered an unpleasant experience after meeting a man from Tinder on July 31, [redacted]. Despite his initial politeness on the app, he acted very rudely and used offensive language in person, shouting and criticizing me unnecessarily. I tried to maintain peace by apologizing, but he even threatened to remove me from the car. After he dropped me off and I expressed my hurt feelings, I found my Tinder account banned. I seek to understand my wrongdoings in this situation and why my account was banned as a consequence. I kindly request assistance in having my account unbanned. Thank you, Sonia