Tinder Customer Service Issues

Hello, I recently joined Tinder but was surprised to receive a message saying my account was banned without any explanation. Oddly, I continue to receive notifications on my phone about new likes and people swiping on me despite being unable to log in. My photos are still visible, and the account seems active. I'm seeking assistance from a human representative to clarify why my account was banned and provide evidence of any alleged violations. I understand the limitations of automated systems and believe there may have been unauthorized access to my profile. My contact number for the account is [redacted]. I request that my login be reinstated so I can access my account securely. Thank you for your attention to this matter.

Hello, My Tinder subscription expired on July 13th, and when it expired, I noticed that the 3 blue Superlikes that I had purchased were also gone. I had paid for them as part of my subscription, and it doesn't seem fair for them to disappear when my subscription ended. I was planning on re-subscribing today, but now I'm hesitant due to this issue. I kindly request that you restore the 3 Superlikes that I had remaining. I was a Gold member and would likely choose that level again once this matter is resolved. Thank you, Kevin

I need help. My friends reactivated my old Tinder account on my iPad without my knowledge. My ex-partner contacted me about it, and I only discovered the account was active when I checked my iPad and found the app on the homepage. I immediately deactivated the account they had revived in an attempt to help me move on from the breakup. I am concerned that messages may have been sent before I deactivated the account. Can you provide me with the date the account was reactivated and help me access my old account to check for any messages? I stopped using Tinder after meeting my last partner around October/November [redacted] on the app. Please confirm if any messages were sent from my old account. This incident was meant as a joke, but it has caused problems with my ex-partner, and I need to prove that it wasn't me. Your urgent assistance is greatly appreciated. Thank you.

Every day, when attempting to use the app, an error message appears instructing me to try again later. In an effort to resolve this issue, I decided to delete the app. Upon doing so, the deletion process prompted me to provide a reason. After confirming, instead of deleting the app, a question popped up suggesting an alternative to deletion without providing a clear option to proceed with the deletion. This loop of no clear deletion option seems to make it impossible to delete the account. Frustratingly, there are no working buttons to delete the account or navigate away from this cycle. The system's functionality in this regard is problematic and requires immediate attention to allow users to delete accounts smoothly. This hindrance is preventing me from creating a new account in hopes of having a better experience with the app.

I am new to Tinder and accidentally signed up for a yearly subscription without realizing it. I just noticed €73.53 has been charged to my account for Tinder Gold. I didn't intend to pay for this and now I am an elite Gold member without understanding what it entails. Can someone explain what I paid for and confirm if this is a one-time charge? I feel bad for spending so much money just to explore Tinder out of curiosity. I didn't even need Tinder, I was just browsing. This was not my intention, so please assist me. Thank you.

Dear Tinder, I wanted to share my experience from the concert I attended at BST Hyde Park. While watching Florence and the Machine on Saturday, I noticed the excessive use of plastic beer glasses which led to a significant amount of plastic litter around the venue. This made me realize the long-lasting impact of single-use plastic on the environment. On the following day, I attended Citadel festival where they made efforts to minimize plastic waste by serving drinks in cans and paper cups. The cleanliness of the venue and the presence of recycling bins for different materials was impressive. Gunnersbury Park's approach to reducing plastic waste should be commended, even if it means lower profits. It is disheartening to see companies prioritize profits over environmental sustainability, especially at events like this. Other venues like Twickenham and Glastonbury have implemented successful initiatives to reduce plastic waste. I urge BST Hyde Park to consider adopting similar practices for future events. I have shared this feedback with all sponsors of the event. Best regards, Carolyn E. L. Sent from my iPhone

I am struggling to log in as Tinder is indicating that my account has been banned, which is truly frustrating. It seems I need to resolve this issue promptly. If interested, I can seek help from Tinder's help center or opt for live expert assistance for a fee if time is crucial. My details might be required, such as username, location, email, full name, and phone number associated with the account. I hope to address this issue soon and await a resolution.

I recently started using Tinder and had a great experience, but after deleting my account and attempting to create a new one, I discovered that I had been banned without any explanation. I have tried contacting Tinder support without success. I work as a counselor and always strive to communicate respectfully, both offline and online. My profile pictures reflect my classy style and genuine self. I worry that rejecting some individuals on the platform might have led to false reports resulting in my ban. Despite this, I have remained kind and genuine in my interactions. As a 49-year-old looking for a serious relationship, I seek a resolution to this issue to have the chance to connect with the right person. Thank you for addressing this matter promptly. Best regards, Liss

I have been banned from Tinder for about 18 months. Despite emailing Tinder to inquire about the reason for the ban, I received a response stating that I likely breached the terms and conditions. However, I am frustrated with the lack of detailed communication from Tinder. I have sent three follow-up emails requesting specific information about the violation but have not received a clear explanation. I rarely used the app, which adds to my confusion. I am seeking a thorough investigation into the ban and a potential lift of the restriction. I always adhere to app policies, so I am perplexed by this situation. If I had been at fault, I could have created a new account, but I have refrained from such actions. I respectfully urge Tinder to clarify the reasons for the ban and consider reversing it, as I have had no issues using other dating apps.

I have been unfairly banned from your app for two years without any explanation. Prior to the ban, I had signed up for premium, only to be banned shortly after. I request that my account be reinstated as there was no valid reason for the ban, and I would like to use the app again. Additionally, I believe I deserve a refund for the premium service since I was only able to use it for a few days. It is frustrating that there is no customer service department available, unlike other dating apps like Bumble. I expect these issues to be resolved within the next two days, or I will take legal action for negligence against your company.

I have been in Colombia since July 3rd. Recently, my friend borrowed my cell phone while his was dead. Unfortunately, he used my Tinder account to pretend to be me and misrepresented me by contacting my friends asking for drugs, which is completely against my values. I apologize for any inconvenience this has caused, and I understand if the account was blocked. I want to assure you that I do not condone or support such behavior. I have addressed the situation with my friend, and I will ensure that it does not happen again. As a frequent traveler and scuba diver, I rely on Tinder to meet genuine people during my trips. I kindly request that my phone be unblocked so that I can continue to use this platform responsibly. Thank you for your understanding during this time.

I am having trouble cancelling my subscription as there is no "manage payment account" button on the app, and the website only allows unsubscribing through the app. This conflicts with the Fair Credit Billing Act. Despite sending multiple documented emails, I have not received any response from Tinder after the initial automatic replies. I require Tinder to find an alternative method to cancel my subscription.

Hello, my name is Ave., and my email is [redacted] My account was closed by Tender approximately 24 hours after I stopped paying for the service. There seems to be no customer service line to address any concerns, and I am unsure of the reasons behind the ban. I received a good amount of responses while using the service, and it feels unfair to be banned without proper explanation or due process. It seems like the system favors having more male users than female users, which makes the situation more frustrating. I would appreciate it if there was a way to clarify the violation that led to my account being banned.

I did not link an email address to my account, only my local Vietnam number, +84-XXXXXXXX55, was connected while I was in Vietnam. After arriving in Thailand, my account functioned normally until it unexpectedly logged me out and now requests my number for login. Unfortunately, my Vietnam number does not work in Thailand. I've exhausted all options, even seeking help from a mobile store in Vietnam, but they couldn't assist due to my absence. As a result, my Vietnam mobile number attached to my Tinder account is no longer usable. I renewed my Tinder Gold on July 1st. I kindly ask to switch my Tinder Gold to my new Thailand local number since I'm currently in Thailand, or issue a refund as this situation leaves me with no alternative. I appreciate your prompt assistance. Thank you for your understanding.

I recently had my Tinder profile banned without any reason. Despite this, I receive notifications of activity daily showing that my account is active. Tinder's claim that my account is banned is false. They are not taking any responsibility for the issue or the potential identity theft. I am frustrated with this situation and if it continues, I am considering legal action against the Tinder CEO. I have gathered over 50 screenshots of these notifications and I am prepared to build a case with evidence to support my claims. I value truth and facts, and I believe justice will prevail. I urge Tinder to resolve this matter promptly before legal action is taken.

Hello, I'm struggling with accessing my Tinder account and have been subsequently banned from it. I suspect my account may have been hacked. A friend noticed unusual content on my bio (mentioning seeking a sugar daddy) even though I only stated being a graduate student in social science. This is concerning as it could mean my personal information is compromised. I'd like to regain access to my account to rectify the bio and potentially delete my profile for safety. Thank you, Hannah D.

I would like to report a user named Greg Voss who is consistently on your website using multiple email addresses. He frequents various dating sites across the globe, often without a profile picture. He tends to target women within the age range of 18-25 despite being a 39-year-old man with children. Greg appears charming, sharing stories of his past relationships to gain sympathy, eventually leading to inappropriate conversations and exchanging pictures. Once caught, he disappears with a different number. His real name is Gregory Voss, and he is employed at Big Number One Motorsports in Homewood, Alabama, residing in Adamsville. You can reach him at [redacted]. It's crucial to take action against him and his fraudulent activities, including using burner apps for creating profiles. Some of his known email addresses are [redacted].

I purchased the Tinder Gold subscription this morning, and the money was deducted from my account. I was able to use the service earlier, but now it's showing that the pack is not active in my account. Here are the details I received from Tinder: Thank You For Your Purchase You’re going to love Tinder Gold. Now you have access to See Who Likes You, Top Picks (app only), Passport, Rewind, more profile controls, a monthly Boost and five Super Likes per day! GET STARTED SAVE THIS EMAIL! If you delete your account in the future and need to restore your Tinder Gold subscription, please contact Customer Support with the information below. Total: ₹[redacted].10 Length of Subscription: 1 month Expiration Date: 8/24/[redacted] Reference Code: TNDR.ee6c54fa-5eb1-4baa-9c6c-9f02c13ffdfa Confirmation Code: RT.174595c2-97ad-40d6-[redacted]-6c73c[redacted]

Since becoming a Tinder Gold member in October [redacted], I encountered an issue last night. I logged out to allow a friend to create a profile on my phone, but now I can't log back in. Despite trying to sign in with my phone number, I am directed to my friend's blank account. I attempted to use my email to log in but did not receive any verification emails. Upon trying a different email address as prompted, I received an error message. The only difference between our accounts seems to be that he logged in via Facebook, while I have always used my phone number, possibly my email during the account setup. Could you please assist me in regaining access to my paid Gold account? Thank you in advance for your help. Best, Paul S.

I am encountering issues with Tinder. Initially, the app was not functioning properly, with endless swiping but no results. I attempted to fix this by reinstalling the app multiple times to no avail. I then upgraded to Tinder Plus, but I am still experiencing the same problem of not receiving any matches. I am certain this is not due to my pictures, as I usually match within the first five minutes. Since I am currently traveling and do not have access to my computer, resolving this on my own is difficult. I registered with my phone number, +[redacted]8, and previously attempted to use Facebook to create an account with no success. Please investigate the issue in your database as it may need attention to avoid negative feedback on the App Store.