Tinder Customer Service Issues

I'm seeking assistance with account recovery. I believe my ban from Tinder was unjustified. Recently, I encountered a scammer using fake photos on Instagram with suspicious activity. Despite my attempts to report the individual, they managed to have me banned before I could do so. As a 48-year-old professional woman with a strong online presence on Facebook and Instagram, I am certain there has been a mistake. I kindly request a fair investigation into this matter.

I am having difficulties receiving matches and likes on the messaging section of my account. Despite receiving notifications of matches, nothing appears on the page. If I need to reinstall the application, please email me instructions. It is frustrating to have a Tinder account without the ability to receive likes and matches. Kindly refrain from suggesting that I may not have received any matches, as I am familiar with the platform and its user base. Thank you.

On November 22nd, while dining at a restaurant, my phone was accessed without authorization which led to my Tinder account being banned due to information entered into my Bio. As a Tinder Gold member, I value using the service and would not have violated the rules intentionally. The associated phone number for the account is [redacted]. I kindly request the lifting of the ban on my account as the situation was beyond my control. Your assistance in resolving this matter is greatly appreciated. Sincerely, Alec J. Turner

Hello, 2 to 3 years ago, I had a Tinder profile on my phone that I did not like, so I removed it. Recently, I decided to reinstall the app, create a new profile, and purchased the Gold option a few times, along with 10 boosts. However, a few weeks ago, my old profile reappeared instead of my current one, causing me to lose matches and my paid subscription benefits. I am frustrated that the subscription I paid for disappeared. I have read that this could be due to having two accounts, but I would like assistance in restoring my recent account with the paid features or at least reactivating the subscription and boosts I purchased. Your help in resolving this matter would be greatly appreciated. Thank you in advance. Best regards, Emanuele V.

I contacted Tinder multiple times last week to cancel my subscription before it automatically renewed. Despite my efforts to cancel directly with Tinder, I was redirected to cancel through Google Play, even though I did not sign up through them but used Tinder online instead. I no longer had the app but provided my credit card information online. Despite my attempts to cancel, I was still renewed for this month. I urgently request that my subscription be canceled and a refund issued for this month's charge. I have already reached out to Google Play last week via phone to confirm this. Please process my cancellation and refund promptly, and kindly refrain from directing me to Google Play again as I did not use that platform for my subscription.

I suspect my partner is using your application. While I understand I cannot access his account information, I would appreciate some insight into your app's functionality. 1. Do you collect customer email addresses? 2. Do you send reminders to users who have deactivated their accounts, for instance, holiday-themed emails? 3. Do you send notifications unrelated to potential matches? 4. Can notifications be received without an active account or the app being open? Your assistance is appreciated. Please refrain from adding me to any mailing lists.

Tickets: [redacted]2 (auto-response sent) Ticket: [redacted]0 (sent 5 days ago, awaiting response) I had a previous Tinder account that I deleted, but when I tried to sign back in with my phone number, I was forced to create a new account. I couldn't find my old profile online. I bought Tinder Gold on my new account, but it said I couldn't apply it since I had purchased it on the same Apple ID before. I can't access my old account to delete it. I paid $14.99 and can't get a refund, so I want the purchase to apply to my current account. Please help me gain access to my old account or transfer the purchase to my new one. Thank you. -Colin

I am experiencing frequent review issues with my Tinder account despite having Tinder Gold. It is frustrating because my account has been disabled six times in the last 2-3 months. This has happened to me before, leading to permanent account loss. It seems unfair and I suspect bias against transgender individuals as other trans girls I know face similar challenges. I would like a refund or assurance that my account will no longer be flagged without cause. I am tired of this situation and want a resolution.

Hello, Over the weekend, I created a Tinder profile out of curiosity when feeling lonely and bored. I casually swiped right on two profiles with the intention of showing my daughter, who wasn't home that weekend. Unfortunately, I forgot to delete my profile. One of the guys I matched with messaged me, and after texting on Sunday, talking on Monday, we decided to meet for dinner on Tuesday at a local restaurant. After dinner, he became insistent on me going to his place, disregarding my refusals. Things escalated in the parking lot, and despite my repeated denials, he turned aggressive. Luckily, passersby intervened, and I managed to safely leave the situation. I am planning to report this incident to the police, although I have limited information like his last name. I feel compelled to report him to prevent him from doing the same or worse to other women. Thank you, Johanna Winter

Hello, my name is Nina. I created a Tinder account using the email linked to my Facebook. I am reaching out for assistance in recovering my Tinder account. Over the past 3-4 years, I have been an active user of the app. Recently, I tried a paid feature for the first time, spending $10 to expand my connections beyond Georgia. I have already made five great connections with guys from Miami, where I am planning to visit in two weeks. I have refrained from sharing phone numbers until I verify intentions. I kindly request help in reinstating my account so I can explore these potential matches further. I would appreciate clarification on why my account was banned. I always interacted with others respectfully, and I am unsure what might have led to this issue. Your assistance in resolving this matter and providing an explanation would be highly valued. Thank you.

I have been attempting to contact Tinder regarding my membership issues. I have pre-paid for services that are not as advertised. Despite multiple attempts to communicate my concerns, I have not received any responses. One of the promised features, the monthly special option to meet people, did not work in the first month. I also experience limitations with the number of right swipes I can make, receiving standard member errors. Additionally, I am not always getting notifications for messages, despite ensuring all settings are correct. Other users have reported the same issue. I am once again requesting to cancel my paid membership, which I asked for over a month ago, and receive a full refund. I would like to remain on the standard membership until the system improves, at which point I may reconsider subscribing.

I am requesting Tinder to stop incorporating a "conversation starter" feature in the messaging section. It has led to misunderstandings, like when one of the prompts displayed was "cats or dogs,” resulting in my match assuming it was my query. This led to an awkward situation where I was called a "dog." Today, I received a message that does not align with my reserved personality, making me uncomfortable. I would appreciate the option to disable this feature on my account to avoid further misunderstandings. Thank you.

Hello! I've been using Tinder for a long time and have enjoyed the app. However, when I attempted to log in after a few weeks, I encountered error code ([redacted]), which indicated my account had been banned. Despite my positive experiences and respectful interactions with users, I discovered bans can result from reports made by others, possibly a mistake or unfair report. Throughout my years of using the app, I have not encountered any issues. I'm interested in restoring my account or creating a new one to potentially subscribe to Tinder Plus. My name is Emily, and my account was linked to my Facebook and email [redacted] Thank you for your attention and any assistance.

I had a pleasant chat on Tinder last night, but today I found myself logged out of my account without my knowledge. I keep receiving an error code [redacted] whenever I try to log back in, stating a violation of community guidelines. I assure you, I have not breached any rules since I carefully reviewed them before joining. My intention on Tinder is genuine - I seek a serious relationship. While I recently ended a tumultuous relationship, my ex-partner had access to my account. It wouldn't surprise me if his actions caused this issue. Nevertheless, I did not violate any terms. I need assistance to regain access to my account and understand this situation. Please contact me via phone at [redacted] or email.

I am encountering an issue with my age displaying incorrectly on the Tinder app even though I have disabled age display and ensured the correct age on my Facebook profile. I have attempted various troubleshooting steps such as deleting and reinstalling the app, editing online, and reconnecting Instagram, all to no avail. Despite logging in through Facebook where my age is accurate, the incorrect age still shows up on Tinder. I have temporarily taken down my profile but am hesitant to delete the account and lose my messages to resolve this. If this problem persists and cannot be rectified, I may have to consider deleting my Tinder account permanently. I am not willing to create a new profile as a solution.

Once upon a time, I connected my Tinder account to Facebook, which was also linked to Instagram. I deactivated Facebook before unlinking it from Tinder. Now, when I try to connect Instagram to a new Tinder account linked to my phone number, it says Instagram is already in use with another account that I can't access without Facebook. This cycle of not being able to log in due to Facebook's absence is frustrating me. I've struggled with this issue twice since October. I wish Tinder just used email instead of phone numbers and avoided these complications.

I am an active Tinder user in the UAE and I want to address a significant issue. The app is overrun with profiles of prostitutes or escorts that I have to swipe through multiple times before finding legitimate users. This is making it challenging to use the app effectively. I would appreciate it if moderators or administrators could be assigned to monitor and address this behavior in our region. In other countries, Tinder has been a great way to connect, and I would like to see that happen here as well. It is disheartening to constantly encounter escort profiles that openly promote their services with phone numbers in their pictures. I would be willing to volunteer my time to help eliminate these profiles if given the opportunity.

For the past two days, I have been experiencing issues with the Tinder app on my cellphone. Whenever I try to open it, the app closes within a second. I have version 10.2.1 installed. I have tried force closing and restarting the app, as well as uninstalling and reinstalling it. After logging in with my cellphone number or Facebook and receiving the verification code, the app continues to close down shortly after opening without any explanation. I would like to know if there are technical problems with the app recently or if this issue is specific to my device. Could you please provide guidance on how to resolve this as force shutting down and reinstalling the app has not been effective? Thank you for your assistance. Best regards, Maria

Initially, I had an account on Tinder linked to my Facebook, but it got blocked due to unauthorized use. I tried creating a new account using my phone number, but now I can't access it from a different country as the number is from my previous location. I can't receive the verification code. Even when trying to create another new account, I faced errors. I hope you can help retrieve my previous account registered with my phone number. I've been a long-time user of Tinder and would like to provide a positive review. Thank you for your assistance.

I've been communicating with someone I met on Tinder. She regularly sends me a friend code, which results in my account going blank when I input it. After an hour or so, my account can be accessed only by logging in with her account. This isn't normal or secure for either of us. To resolve this, I need to retain my account information and matches without constantly recreating it.