The Trainline Customer Service Issues

I have requested a refund for two tickets for a trip from Skipton to Carlisle and back on Monday, November 29, [redacted]. You are processing the refund, but the card on file has expired and has been replaced with a new one. Please ensure the refund is processed to the new card. The reference number for the tickets is [redacted]91. Thank you, Best regards, A. Blagden

The Edinburgh to London train I had booked for 28 November was canceled due to snow. I rescheduled for a train on Monday, 29 November. Surprisingly, Trainline split my ticket into two parts: Edinburgh to Darlington and Darlington to London, which caused confusion. Both trains were canceled, but I only received a refund for the 28 November ticket. Trainline insisted I split the ticket, when in fact, it was done without my consent. I am owed a refund of £[redacted] for the 29 November ticket. If necessary, I am prepared to escalate this matter.

Hello. I made a mistake with my booking. Instead of booking a ticket for tomorrow evening at 9:35 pm to Bournemouth, I accidentally booked it for tomorrow morning at 9:35 am. I have rebooked for the correct time, so there will be a spare ticket for tomorrow morning. If possible, please resell it for me. I greatly appreciate any assistance with this issue. Thank you. Helen D.

I bought a ticket last Wednesday for travel from Tottenham Hale to Liverpool Street. However, when I arrived at Liverpool Street, the staff at the barrier claimed my ticket was invalid. I ended up having to pay a £20 penalty charge for a journey that should have only cost me £3. This has upset me greatly as I am a student nurse and already struggle financially.

On the 1st of December [redacted], I travelled from Durham to Manchester with tickets purchased through Trainline on the 6th of September. Unfortunately, we were unable to present a valid Disabled Persons Railcard to the inspector due to my husband's severe tremor causing him stress and difficulty in finding it. As advised, we bought new tickets costing £[redacted].40 for the journey, paid with Mastercard, including the return trip to Durham. The Disabled Persons Railcard number is 08ZNJ[redacted] for Mr. G Ferguson. I contacted a team member this morning, but the issue remains unresolved, and I was instructed to call back with reference number [redacted]56. I kindly request a prompt resolution and refund as promised by the ticket inspector.

I purchased four tickets from London to Manchester for $[redacted] for a trip on December 29th. These tickets can be changed but are non-refundable. I am attempting to reschedule the journey to April 5th. Despite utilizing the Change your Booking feature, all trains are listed as Not Available to Buy. It seems that the value of my existing tickets cannot be applied towards new ones for any train on that day. It does not appear to be a time-specific issue as all trains are affected.

I need to book 2 tickets from Folkestone West to Manchester Piccadilly for the 14th of December. Every time I try, I can only apply one senior railcard. It displays two, but in the end, only one is being used. Also, my wife and I prefer to sit together, either side by side or facing each other. However, the seat reservation numbers like 49 window and 51 window are not clear. Does this mean we are facing each other? I understand that seat reservations are only valid from Euston to Manchester.

I made a booking for five of us on Monday, December 20th, from Carlisle to Edinburgh and back on the same day. Unfortunately, there was a keyboard error, and the return journey is at the same time as the outward journey. I tried changing the ticket time through the ticket line, but they wanted to charge me an extra £60. I am considering canceling the tickets and rebooking to save money. Best, Lesley Ann

I needed to activate my train ticket to pass through the barrier to reach the platform. At first, they informed us about a delay, but then the announcement said the train was canceled. The app is not allowing me to get a refund since my ticket is already activated, even though activation was necessary to access the platform. As a result, I had to board a train to another location and cover the expenses for this ticket in addition to the one I had initially purchased.

My boyfriend and I planned a holiday to Paris and Bordeaux. We purchased tickets under both our names. Due to a recent breakup, I will now be going with my best friend instead. The ticket has my ex-boyfriend's name, not my friend's. Can I change the name on the ticket or would a letter of acceptance from my ex-boyfriend suffice? I prefer not to cancel and rebook the ticket. My ex-boyfriend has agreed to this change. How can I avoid any stress about this situation? The flights are scheduled for January 3, [redacted], from Paris to Bordeaux, and on January 4, [redacted], from Bordeaux back to Paris. My PNR Ticket number is LG93XV. My name is Luna Cabantous, my ex-boyfriend is Nick Holzhauer, and my friend is Lili Luise Corell.

Regarding Transaction [redacted]51, I recently booked a return trip from Dunblane to Stratford Upon Avon with three different rail providers through your platform. Unfortunately, I encountered cancellations and significant delays from Scotrail and Avanti. Both companies advised me to seek refunds or delay repay through the ticket retailer, whereas your website suggests a different process. This conflicting information has left me feeling frustrated, as resolving the issue feels like going around in circles, similar to my recent rail travel experience. I am now considering avoiding future bookings through Trainline and opting for direct bookings. Any suggestions on how to proceed would be appreciated. Thank you.

I, Giulia S., made a reservation on December 7, [redacted], for 7 tickets from Napoli to Rome Fiumicino Airport for December 12, [redacted], departing at 7:09 AM from Napoli Centrale with a transfer at Roma Termini to Fiumicino Airport. The tickets are for: Aria V., Cervelli C., Cavallino D., Di Palma B., Vallone M., Esposito P., and Giulia S. Your platform confirmed the ticket purchase with a smiling emoji, but I couldn't print the transaction ID. Despite waiting, I didn't receive any emails with the purchased tickets, not even in the spam folder. In need of the tickets, I resorted to the Trenitalia official website for a second purchase. Unfortunately, my bank notified me of a charge by Trailine for the unreceived tickets. Therefore, I request a refund for the charged amount as soon as possible. Waiting for your prompt assistance. Contact: Giulia S. at [redacted] or [redacted], phone: [redacted].

I need to exchange my London tickets for December 18th and 19th due to Covid concerns. I am struggling to contact BT for my confirmation email to change the tickets for a future date next year. Despite repeated attempts through various platforms, I have been unable to make any progress or reach a helpful individual. The tickets I have include two standard premium tickets and a senior rail card totaling £[redacted]. I am considering options for April 2nd or 3rd, [redacted], but I am unsure about potential costs. I would appreciate guidance on how to proceed with the ticket exchange. Thank you, Alan R.

I need to make changes to my booking but I can't find my confirmation email for the necessary details. The booking page isn't assisting me. How can I go about this? Is it possible to resend the confirmation email so I can proceed with the changes? I've been unable to do this through BT. The journey involves two senior adults with a rail card traveling from Manchester to London, departing from Manchester at 9:55 and leaving London at 16:19. The cost is £[redacted] for Standard Premium. The original booking email was received in early September. Thank you, Lan Roberts.

I have booked two tickets together for a journey from Newark Northgate to Livingston South departing on 22.12.21 and returning on 29.12.21. Due to the current rise in Covid cases and our age, we are reluctant to travel. I attempted to change the dates, but I could only find an alternative for the outbound journey, not the return. Can we get a refund for our tickets considering the circumstances?

I attempted to cancel my return train journey for the PGA luncheon at The Grosvenor House Hotel due to Covid. Despite my efforts, I found the process very challenging and intricate. I was scheduled to depart from Long Buckby Station at 06:27 and return on the same evening. My booking details are as follows: LBK - EUS TTCFLLGPJFJ, LON - LBK TTCFLLGPJFH. The event was canceled today, prompting my request for a refund. My Transaction ID is [redacted]48.

Hello, I would like to request a change to my train ticket due to a family member testing positive for Covid. My ticket reference is NW58CXRN. I need to self-isolate and would like to reschedule my trip for Saturday, January 8th, from Cheltenham Spa to Birmingham with a return journey as well. Please keep the same times as my current ticket. Kindly find my contact details below for any further information: Email: [redacted] Phone: [redacted] [redacted] [redacted] Looking forward to your assistance. Thank you, Anna

I was planning to attend a show in London on Thursday, December 23rd via the Avanti West Coast service departing at 9:47. Unfortunately, our London shows got canceled. I understand refunds are not possible, but I am hoping to reschedule for April 21st, [redacted], when hopefully COVID is more under control and shows are back on. The return train is at 21:07, with seats in Coach F, numbers 1, 2, and 5. We used a Family and Friends railcard as well. I've been trying to exchange the tickets on the app, but it only states no refunds but exchanges are allowed. This trip was a special treat for my son's birthday, and we can't afford to lose out on it. I used the email [redacted] to book. Could Trainline please assist me with this matter?

Good morning, I am inquiring about a refund for my train tickets due to unforeseen circumstances. My ticket collection references are WFNHX45L and WFNHW8RC, with the quote transaction ID [redacted]90. I had booked these tickets to spend time with my mum who recently underwent a heart operation and is currently unable to travel due to her condition, worsened by the current COVID situation. The doctor has advised against her traveling at this time. I appreciate any assistance regarding the refund process for these tickets. Thank you, Jolanta Wisniewska

I had reserved a train journey on November 2, [redacted], from London Paddington to Cardiff Central for November 6, [redacted]. The outward trip scheduled for 09:06 was canceled last minute, preventing me from traveling to Cardiff at all, including the return journey. Despite requesting a refund for the entire trip, I have faced challenges, and now I am being informed that I can only receive a refund for the canceled outward journey. This seems unjust since I was unable to make the trip due to the disruption, thereby affecting the return leg as well. The booking details are as follows: Transaction ID: [redacted]19, Transaction Date: 2 November [redacted], Invoice number: [redacted]19.