Telkom Customer Service Issues

Two years ago, I entered a contract with Telkom at Park Meadows and everything went smoothly until it expired. After receiving a call from Telkom offering the same package at a lower price, I agreed to a new contract with the condition that my data usage would be limited. However, to my surprise, I received a bill of R998, not accounting for R500 of it. Despite my efforts to address this discrepancy and the change in data limits, I faced difficulties at the outlet as they couldn't assist with online contracts. Recently, significant amounts were deducted from my account without clear explanations, resulting in bank charges for reversals. I am now requesting to cancel my contract, seek reimbursement for the unexplained R500, insist on clarity regarding charges, and consider escalating this issue if necessary.

I have been without my Telkom Wifi service for the entire month! I've reported the poor service multiple times with no resolution. Please cancel all services from Telkom and disconnect your service from my house immediately! The ongoing inconvenience from Telkom is unacceptable especially after paying for the full month and receiving no assistance. Please discontinue the service within the next 24 hours. Moloke K. A.

We recently relocated to a new town, and the residential area has fiber connectivity provided by Telkom, the contracted service provider. Although we are current customers, we reached out to them to install the service in our new home. However, the process seems delayed, specifically the credit check, as we were advised it would take 7-10 days. It is now day 13, and we have yet to receive an update. We believe a credit check shouldn't be necessary for existing clients. Contacting customer support has been unhelpful as we are only instructed to be patient. We would appreciate any assistance or guidance on this matter.

After reviewing my banking statements, I noticed unauthorized charges from Nov [redacted] to Dec [redacted]. The invoices show deductions for another person's account, not mine. I did not authorize Telkom to deduct another customer's bill from my account. I am seeking an immediate refund. If not resolved promptly, I will have to pursue legal action for unauthorized deductions. The deductions are for Mr. Meshack Malele's account, not mine. Please contact me urgently at [redacted].

I have been trying to cancel my Telkom account since September [redacted] without any success. I visited the local Telkom office in Lephalale to cancel my service, but I was informed that cancellations could only be done online. I followed the steps provided by Telkom to cancel online. After submitting my request, I was informed that an agent would contact me within a few days. However, it is now September [redacted], and I have not received any response. I lost my job in March due to COVID-19 and am struggling to make ends meet, making it difficult for me to afford the Telkom service.

Hello, I have been experiencing issues with my landline for the past two weeks. Despite reporting the problem to your offices, there has been no resolution. I have been repeatedly contacting your offices via my cell phone, incurring additional costs. Consequently, I plan to deduct at least R 20 per day from my bill starting from the date my phone stopped working until the service is restored. I intend to encourage other telephone users in my area to do the same. If the matter is not addressed promptly, my next course of action will be to contact the CEO of Telkom and inform them of the situation.

I need assistance with an issue I experienced with Telkom regarding returning two contract phones on October 13, [redacted], as I was not satisfied with them. Despite returning the phones the next day, the store manager, Waseema, insisted on charging penalties. Subsequently, on November 25, [redacted], penalties for the phones were deducted from my existing wifi account without proper cancellation. Upon contacting Telkom on December 14, [redacted], I discovered that the manager failed to cancel the phones, resulting in ongoing charges and a negative impact on my credit score. Despite assurances from Telkom agents, the problem remains unresolved. Your help in rectifying this situation would be greatly appreciated. Thank you for your attention. Best regards, [initials]

I have two Telkom Huawei Dongles. The first one is D4E7 with cell number [redacted], and the second one is 67B5 with cell number [redacted]. Both are active, but only one can be connected at a time. The issue arises when I try to switch to the second dongle once the data on the first one is used up. Despite contacting Huawei, the problem persists. When attempting to connect to the second Dongle, it shows a connection to the Telkom homepage but can't locate the Telkom wifi. I've been unable to establish a connection for two months now, despite multiple attempts. Please assist me in resolving this connectivity problem with Dongle 67B5. You can reach me at [redacted] for further assistance. Notably, there is no Telkom service available nearby, requiring me to travel over [redacted] km for support. Your prompt attention to this matter would be greatly appreciated.

On October 21, [redacted], I requested to cancel my Telkom service for my landline and DSL managed by Axxess. Telkom sent me an email confirming the cancellation request (Case Number: [redacted]6, Service Number [redacted]). On October 22, [redacted], I contacted Telkom again to confirm the cancellation both by phone and email. I also contacted Axxess on the same day to cancel the service and received an email confirming my request. Despite the confirmations from all parties in October [redacted], Telkom has been billing me monthly for a service I no longer use. When I raised this issue with Telkom, I was informed that Axxess had not canceled my service. I was instructed to provide evidence to [redacted] showing that Axxess had canceled the service. Seelan Jean-Pierre at Axxess confirmed that a ticket for service cancellation was generated on October 31, [redacted], with the ConverBack order number [redacted]20A submitted to Openserve/Telkom. I sent proof of this to [redacted] on December 2, [redacted], but received no response. Despite my efforts, Telkom kept billing me. During a call on January 8, [redacted], Telkom stated that my service was still active because Axxess did not cancel it, disregarding the evidence I provided. Axxess reiterated that the service was canceled in October [redacted].

Account number [redacted]. EFT reference number: [redacted][redacted]. PC SIM card number: [redacted]. Wireless deal through Smart Broadband Uncapped. My name is Martin Friedrich Johann Brandt. I am currently experiencing much lower internet speeds than the plan's advertised up to [redacted] Mbps. My monthly data usage exceeds 80 gigabytes, and I am surprised by the early restrictions due to fair usage policy. I attempted to upgrade, yet websites linked to my account number on my statements do not recognize me, requesting a TIN number without clarity. I am seeking guidance to change to a fiber connection or upgrade my current plan to meet my usage demands. My family's activities include extensive online gaming, YouTube videos, music streaming, and movie watching, alongside the need to retain my telephone number. It is crucial for the old service to seamlessly transition without any service gap upon acceptance of the new offer. My budget is approximately R700. Devices are connected to the router both wired and wirelessly, with concerning lag from South Africa to North and South America, impacting my gaming experience. Your advice on the next steps is greatly appreciated.

I have had two instances where individuals claiming to be from Telkom showed up at our rental property to work on the lines without proper notification. I contacted Telkom at [redacted] after the first visit but did not receive confirmation if technicians were actually sent to our area. Yesterday, they were back again, and I refused them entry as a safety precaution. I have been attempting to reach Telkom to confirm the technicians' identity and need for access with no success. I kindly ask Telkom to urgently contact me at [redacted] to confirm the technicians' legitimacy before arranging for them to enter the property. Proper protocols should be followed, including prior notification to residents before any work is conducted on the premises. Safety is a concern, and I insist on proper communication before allowing anyone access. I hope to receive a prompt response regarding this matter. Regards, Irene B.

Hello, I've attempted to contact the provided number ([redacted]) for account queries but haven't received any response. Our concern is regarding a Telkom debit order for R1240.70 with reference number [redacted]52G. My spouse and I haven't signed up for any Telkom contracts or products in the last 3 months, so we deem this debit order as unauthorized. We've informed the bank to treat any Telkom debits as fraudulent. If this matter isn't resolved promptly, I will pursue legal action. For direct communication, you can reach out to me, Bhavin, at [redacted] or my spouse, Shamila, at [redacted]. Urgently addressing this issue is crucial to prevent further escalation. Thank you, Mr. Naik.

Hello, I recently purchased a 7-day bundle on January 14, [redacted], but received an SMS stating it would end on January 18, [redacted], which is only 4 to 5 days. This is confusing to me since my previous bundle lasted until the same date. I am disappointed and frustrated as a loyal Telkom customer. I have encountered issues in the past, like a missing R100 airtime voucher, and struggled to get assistance over the phone despite waiting for 3 hours and 37 minutes. I have been with Telkom since the days of 8ta and have referred many customers. I am unhappy with this situation and if it is not resolved, I may escalate it to the media. Being left feeling unimportant after being a long-standing customer is disheartening.

Regarding account numbers [redacted]01 and [redacted]01 for Tygerberg High School. In [redacted], we transitioned to fiber. However, in March [redacted], we switched to a wireless phone system, terminating Telkom's telephone lines but inadvertently kept the ADSL lines active, which Telkom continued billing until August [redacted], a mistake we corrected. We respectfully request Telkom to cease billing from September [redacted]. While acknowledging our oversight, given the financial impact of Covid-19 on our income and parents' job losses affecting school fee payments, any consideration for credited amounts would be greatly valued. We sincerely hope for a favorable decision from Telkom. Thank you. Hanlie.

I experienced distressing events regarding Telkom's FILLA phone service. Despite my resistance, a parcel containing the phone was sent to me, resulting in my landline being disconnected. Telkom informed me that all customers must switch to FILLA due to cable theft. Being 80 years old with hearing difficulties, the phone's brochure suggests moving the receiver if 'echoing' occurs, which further isolates me. I reside in Claremont, where cable theft is not an issue, especially in a block of 40 flats. Surprisingly, no other residents were compelled to accept FILLA. I plead for assistance in restoring my landline service. My contact number is [redacted].

I placed an order for a Pocket router in September [redacted], but it was never delivered. When I followed up in October, a different router was sent to me instead. It was picked up by Courier IT on 9 October with collection number [redacted]5. Since then I have been charged for a router I never received. Despite numerous attempts to resolve this since October [redacted], an amount of R570.70 was debited from my account on 30 January [redacted]. I am requesting a refund for this. I have had a frustrating experience being passed around and even physically visiting the Vincent East London branch on 9 November [redacted] without a solution. I have also sent several unanswered emails. My details are as follows: ID [redacted] [redacted], Mrs. W. B. at 28 Fisheagle Crescent, Beacon Bay, East London.

I signed up for a 10g data plan with Sell Direct approximately 2 years ago under the Smart OneRate Deal with the number [redacted] connected to Telkom. Recently, Sell Direct called and offered me a new contract at a reduced rate of R99 per month for another 2 years starting in December [redacted]. However, I have been charged for both contracts for the last 2 months. My new subscription is for the SmartBroadband 10g Wireless Deal with the number [redacted] at R99 per month. I cannot afford two subscriptions and would like to cancel the first one immediately. Please refund me for the past 2 months. Thank you, Nadine.

I have an issue with my Telkom landline in Bloemfontein, line number: [redacted]. Telkom replaced my wired phone with a Telkom sim card phone, which is not loud enough for someone with a hearing problem. The sim card phone has a delay of 8 to 10 ring cycles before connecting calls, causing callers to often hang up before I can answer. This renders the phone practically useless, as it results in missing 90% of incoming calls. The phone does not ring long enough before switching to voicemail, leading to constant missed calls. This sim card phone is not a suitable replacement for the previous copper line instrument, and its only value lies in retaining the original telephone number.

I reported a fault on my phone line last week. I followed up on Monday to check the status and was told a technician was dispatched, but I am still waiting. The issue keeps happening repeatedly, and it seems like Telkom keeps patching it instead of fixing it properly. Every time I call the call center, my call gets cut off, which is frustrating as I can't get this matter resolved or talk to anyone about it. Despite services not being rendered, payments are still deducted from my account. They always promise a bill adjustment for downtime, which never actually happens. I urge Telkom to address this ongoing landline issue promptly. There are alternatives available, but I expect Telkom to match the service I signed up for at the same cost if they use an alternative solution. Thank you. Michael.

Subject: Request for Reinstatement of Telephone Number I am reaching out to request the reinstatement of telephone number [redacted], which was previously associated with a Spacestream installation on my premises. The dish and cables are still in place, only the connection has been discontinued. I have already contacted Telkom via email but have not received a response. I urgently require a telephone line for my safety as I am a widow living alone on a farm. Despite promising to settle my account the next day, my phone service was terminated due to arrears. The satellite dish and associated cables remain on my property, and I have updated the account address to JM Steenkamp from my late husband's name. For any assistance, please reach out to me at [redacted]. Communication is essential for me given my circumstances. Your prompt attention to this matter is greatly appreciated. Thank you, JM Steenkamp