Telkom Customer Service Issues

I received a call from someone claiming to be from Telkom yesterday, offering a cellphone contract. They did not mention any restrictions on Huawei phones regarding Google services, nor did they follow up on the Telkom reception at my farm, where MTN has equipment installed in my house. Please do not deliver the phone as no contract has been finalized with Telkom or any third party on my behalf. Best regards, Hennie J. (ID [redacted]) Cell: [redacted]

I visited the Telkom store at Mokopane Crossing Mall to open a contract and order a laptop. Despite being promised a call within a week, I had to follow up the next Thursday to discover there was no stock. Disappointed, I had to select a different laptop. They assured me of a call today regarding stock availability, but I received no update. I stressed the urgency of the situation last week due to issues with my current work PC. It's frustrating as they seem to neglect customer importance, even failing to answer calls promptly. Unfortunately, I now have to make another trip to the store, finding this level of service unacceptable.

Good morning, I need assistance regarding Telkom. Last year, I received a call stating my contract was expiring, and I needed to renew for the same terms but with a different WiFi device at the same cost. However, instead of the agreed amount, Telkom has been deducting triple the price. I visited Telkom, and they claimed it's a 24-month contract, which was not what was discussed. I requested the call to be reviewed, and the person confirmed it was recorded, but the service I received does not align with our agreement, leading me to believe there is deception. Upon reversing the excessive deductions in January and attempting to contact Telkom, I have not received any follow-up calls. The contact number provided by Telkom is unresponsive, and they stated that deals made over the phone cannot be rectified in person, which I find unjust. My office number is [redacted], and my mobile is [redacted].

Good day, account number [redacted]46! I was told to set the debit order for the last day of the month since my salary doesn't always come in on the 25th. In January, it was paid on the 27th, and the funds were not available for the debit order. I made an EFT payment and thought it was resolved. However, I received my statement and now I'm being charged a payment rejection fee of R202.70, which I believe is not my fault as the debit order should go through on the last day of the month. Please correct this as I will not pay it. I operate on a budget. It is for SmartBroadband 10GB Wireless [redacted]! Please call between 8 am and 5 pm on [redacted]! Thank you. Jacqueline Olivier! Please adjust the statement without any extra charges, excluding the R202.70 rejection fee.

I recently moved from Cape Town to KZN with my wife to work from home. In December [redacted], I confirmed with Telkom about network coverage at 15 Kundalila Road, 9 Thatchcroft, Waterfall. I was assured of ADSL and a quick setup within a week after arrival. However, after being in KZN for 3 weeks, a pole was installed as there was no ADSL, contrary to what I was told. Despite multiple calls, the consultant couldn't schedule a technician or provide reasons for the delay. Requests for a supervisor to call me were unfulfilled. As both our incomes rely on internet access, the prolonged wait for service from Telkom is disappointing. I hope for a prompt resolution or at least a clear explanation soon.

I have Telkom fibre but haven't had any internet access since February 15th. I've contacted technical support and had several Openserve technicians visit my home. The last technician on February 24th determined the fault was with the router and advised me to take it to the nearest Telkom office. After following the instructions, no technician at the office tested or reconfigured the router as promised. I reached out to a senior associate and even after escalation, no one has come to fix the problem. I am currently relying on expensive Vodacom data and the goodwill of friends and neighbors. I am simply requesting a technician to physically come and resolve the issue so I can access the internet service I am paying for. This lack of connectivity has also prevented me from watching TV for nearly three weeks since I use internet-based viewing. I reside in Somerset West, Western Cape. Thank you. - Niki

I signed up for Telkom Fibre on January 21, [redacted], through Evah in the sales department. The package included a monthly cost of R399.00 with free installation, router, and activation. However, after receiving the router on January 25, [redacted], I was surprised to receive an account for R3300.00 on January 28, [redacted], dating back to January 9, [redacted], and a legal action threat for the outstanding amount. I promptly requested a cancellation on January 31, [redacted], as no installation had been performed. Vumatel only installed the box on February 23, [redacted], which I had to cancel again with Telkom on March 2, [redacted], receiving a cancellation number from Carmel Amos. Despite canceling, Telkom attempted to activate my account on March 10, [redacted], causing issues with my new service provider, Vodacom. It has been frustrating trying to resolve this with Telkom, and I urgently need this matter sorted out.

Telkom has been making unauthorized deductions from my account since December 24, [redacted]. Despite visiting the Rosebank branch and reporting that I did not open an account with Telkom, funds continue to be deducted. Telkom provided me with a fraud case number [redacted], stating a mobile contract was opened using my name and banking details. No action has been taken to resolve this. I escalated the matter by filing a fraud case against Telkom at the Rosebank Police Station under Case Number: 16/2/[redacted] with Investigating Officer RV Magaraba. Despite this, Telkom keeps deducting money from my account monthly. I urgently require this to cease. Reference numbers provided by Telkom for resolving the issue are: ValenciaRantho 25/1/21 9:30, SiyabongaSibisi 29/1/[redacted] 12:22, and NombusoMseleku 11/3/[redacted] 12:02. The level of service from Telkom is extremely unsatisfactory.

Good day, I am currently encountering an issue with being charged a rejection fee despite having made a payment. After requesting for my payment date to be moved due to my pay schedule, the billing department assured me that the change had been implemented. However, I am disappointed with the service I have received from Telkom as I am now being asked to pay a rejection fee for a payment I made in the past two months. It seems like there may be an error in the invoice creation process. I kindly request the removal of the rejection fee from my March bill, considering the financial strain many of us are facing currently. I would appreciate it if Telkom could promptly address and resolve this matter for me. Thank you, Shaeed H.

Subject: Urgent Action Required on Account Cancelation and Credit Bureau Listing I am writing to address the unresolved issues regarding my Telkom account cancelations and the inaccurate listing on Credit Bureaus. Despite numerous attempts to secure a final statement of account after canceling my services and settling the necessary fees, I have yet to receive a satisfactory resolution. It is imperative that Telkom rectifies this situation promptly. I demand the immediate withdrawal of my name from all Credit Bureaus and the provision of a corrected credit record. Additionally, I insist on receiving a comprehensive final account statement that accurately reflects the return of my initial deposit against the outstanding charges, as previously outlined. Failure to address these concerns within seven days will compel me to explore alternative measures to seek justice and remedy this situation. I am willing to engage in constructive dialogue to resolve these issues. Please reach out to me at the provided contact information for further discussion. Sincerely, [Initials]

On 28 November [redacted], I purchased 20GB of data, but when I attempted to use it in December, I discovered that I had run out of data. On 13 January [redacted], I bought an additional 40GB of data, even though the salesperson mentioned that I still had 20GB left. Consequently, I ended up with 60GB of data. However, when I tried to use my data recently, I found that I had no remaining data. I contacted customer care and was informed that prepaid data expires. I am upset that I was not informed about this policy regarding prepaid data expiration. I have spent over R500 on data that I couldn't utilize, and now I am at risk of missing my submission deadline due to Telkom's failure to communicate the prepaid data expiry to me. This experience has left me extremely dissatisfied, and I feel that the company is taking advantage of customers like me.

On March 15, [redacted], my landline, [redacted], which includes a TELE-FAX service, stopped working. I reported this issue to Telkom's Fault Reporting number, [redacted], and was provided with Reference Number [redacted]1. As of today, March 20, [redacted], and after escalating the problem through 12 calls to Telkom's No. [redacted] due to the dead landline, no action has been taken yet. During each call, I emphasized my status as an 87-year-old disabled widow living alone. Despite the agents' politeness and attempts to assist, no technician has been assigned to address the problem. I explained that in my 30 years living at the same address in Clovelly, Cape Town, I encountered similar issues yearly, usually originating from the exchange or external telephone lines. According to the latest call, my landline was disconnected because Telkom is transitioning to FIBRE ONLY in my area. Despite my current FIBRE PC connection with MWEB, I was advised that I could connect my landline to the FIBRE connection myself. Previous experiences with Telkom employees pressuring me to switch to wireless and then to FIBRE after intervention from GET-HUMAN in October [redacted] have led me to feel targeted and mistreated. I am concerned about the increased cost of switching to FIBRE for my TELE-FAX service compared to the previous copper landline, especially as a pensioner. I request assistance in addressing Telkom's treatment of elderly and disabled customers like myself.

Good evening, I have recently received a statement and an email from Telkom indicating that I owe an amount of R440. I am puzzled as to why there is still a balance since I settled my account in full when I canceled my contract and device insurance. I promptly terminated all my accounts, including device insurance, in January [redacted]. Please review your records, emails, and phone conversations with me. I kindly ask for copies of all telephone conversations between Telkom and myself for my attorney. Regards, E.P. Adams.

I am very disappointed with Telkom. I had a landline for about 50 years. Telkom kept asking me to switch to a 3G FLLA WiFi phone, which was a big mistake. The phone had problems from day one, with the handset not working properly. I have visited the Telkom office several times to get it fixed, but the issues persist. I am 72 years old and having to wait outside for over an hour each time is frustrating. I don't understand why they pushed me to change to this service only to have such poor support. I expect better treatment as a loyal customer with two Telkom lines. I hope this issue can be resolved promptly. Thank you, Mr. LL van den Berg. Landline number: [redacted].

I lost my SIM card and noticed unauthorized internet bundle purchases, resulting in additional charges on my bank statement. Despite not setting a spending limit, I was still charged. I'm frustrated with Telkom for not informing me about these limits. I've been trying to contact customer care for assistance, but with no luck. I plan to cancel my services within 48 hours if the issue is not resolved, and I will escalate this matter to the ombudsman.

My two-year contract for 10GB per month at the rate of R139 was set to expire at the end of March [redacted]. Towards the end of February or the beginning of March, I received a call from a representative offering me an upgrade to receive 10GB for day and night surfing at a reduced rate of R99. I agreed to consider the offer with my wife and visit the location in person to proceed. Despite not renewing or requesting a new contract, Telkom deducted R99 at the end of March and issued an invoice dated April 5, [redacted] for the same amount. Kindly address and rectify this issue promptly.

Account Number: [redacted]14 EFT Reference: [redacted][redacted]74 Landline Number: [redacted] I've been experiencing issues with my Telkom services for three years now. Telkom informed me that the cables were stolen, rendering my landline inactive. Despite numerous attempts, I have been unable to cancel this service. This has also affected my fiber optic connection, which I cannot utilize due to moving from the property where it was installed. Even after visiting the Greenstone shop and reaching out to the accounts department, my concerns remain unresolved. I was promised a resolution two months ago, but the charges persist on the landline account. I urge Telkom to review their records, rectify the billing, and allow me to cancel the unused fiber service. This situation has been ongoing for four months now, and I seek prompt assistance. Name: I.P. Johnston Email: [redacted]

Since August of last year, I have been struggling to achieve the internet speeds as advertised. Despite multiple attempts, I couldn't reach the required minimum speeds, so I decided to cancel the service. I was provided with reference numbers, and in October, I believed all services were canceled, however, only one was terminated, not the internet service. Surprisingly, we were still being charged for the internet service, even though we thought it was canceled. After reaching out to Telkom, we were puzzled to receive a bill close to R1,[redacted] with a mention of "Forfeiture." Recently, we received another bill warning of possible account suspension due to excessive data usage, even though the account has been inactive for months without a Telkom router connected. Despite having extensive email records on the matter, it has been challenging to find a resolution with Telkom. I visited a local Telkom store in hopes of resolving the issue, but I am still waiting for a response and seeking a refund of over R1,[redacted].

I have been without a network connection on my mobile number for the past 6 days. I reached out to customer service by calling [redacted] and visiting a Telkom store to get help. I find it frustrating to be tied to a contract without receiving the service I am paying for. If this issue is not fixed promptly, I would like to cancel my contract or I will have to stop making payments. Each time I contact customer service, I am told that there is nothing that can be done, which is disheartening. My mobile number is [redacted]. I hope to find a resolution soon, but if not, I will have to take further action.

Dear Telkom Customer Care, I have contacted your customer service department multiple times to inform them of my unemployed status and my request to cancel the debit order on my device. I am willing to pay via eft with the reference provided on my statements. Unfortunately, I have not received proper assistance, and attempts to debit my bank account have resulted in additional fees and unpaid balances totaling over R1000 between FNB and Telkom. I urgently seek resolution and am disappointed with the service received both at the branch and via the call center. Despite assurances from managers, like Bianca at one of the call centers, my issue remains unresolved. Please contact me promptly to address this matter. Regards, R. Williams Cell [redacted]