Telkom Customer Service Issues

Hello, I previously had a Lite contract with Telkom that I got through a contract application at the Vincent Park East London branch. I was satisfied with the service until a tele salesperson offered a free upgrade to an ADSL line for existing clients, which I accepted. During the call, I asked two questions: 1) if the upgrade would extend the original contract, to which I was told no, and 2) if the new service would replace the old one, to which I was told yes. However, I now find myself with two contracts and being charged for both, contrary to what was discussed. I have contacted Telkom billing several times with no resolution. I do not want nor need two uncapped Wi-Fi units. I am requesting assistance in canceling the upgraded Lite contract, maintaining the new offer I agreed to, and receiving a refund for the months I was double-billed. Contact Number: [redacted] Name: Alan U. ID: [redacted] 08 5 Address: 3 Harebell Place, Gonubie, East London I hope this matter can be resolved promptly as it was not what I agreed to when I accepted the upgrade offer from Telkom.

My husband recently passed away. In July, I submitted his death certificate and my banking information to have the account transferred to my name. Despite sending multiple emails, I have not received any resolution. I was given a reference number on September 29th, but no payment has been made from my account. On October 5th, I received a bill with a payment rejection fee that I had to pay manually, which is unacceptable. It has been three months since my initial request with no progress. If this issue persists, I will have to cancel the phone service. I have not received any replies to my emails, which is disappointing during this difficult time. Please address this promptly. My landline number is [redacted]. The account was under Mr. David Leventhorpe and should now be under Mrs. Diane Leventhorpe. Other requested changes were handled quickly, so I expect the same efficiency from Telcom.

Good morning. My home router is not working. I visited the Telkom shop for assistance and spoke to an operator on the phone. They provided me with a reference number for a technician to come and inspect my home. I am still waiting for the router. The internet line is showing green, but the LAN line is not working. They also provided us with a password. Three green lights are on; I tried resetting it, but only the green lights remain. I turned it off for 2 minutes and then back on, but it still only shows the green lights. I tested the line's speed in the past two weeks and it was at 5 Mbps when it was working, even though I have a 10 Mbps line.

I have been enduring persistent pressure from Telkom over the past two years to switch from my current landline to a more costly and unsuitable option. They use unreachable phone numbers to contact me, causing me to feel concerned about potential cyber threats. Despite assurances from legal representatives, the benefits offered are unreliable, leading me to believe it's solely an attempt to extract more money from me through deceptive practices. As a disabled pensioner, I feel like an easy target for their aggressive tactics which have been detrimental to my well-being. It is distressing that my correspondence has been disregarded by Telkom. I was misled when transitioning one of my lines to a wireless phone and lost vital extensions crucial to me due to my disability. Despite fruitless attempts to address my concerns with supervisors, I have been met with empty promises and dismissive attitudes. I am seeking assistance to end this harassment and refrain from forcing me into unaffordable alternatives. My contact number is [redacted], and my account number is . I reside at [redacted] Clovelly Road, Cape Town, under the name Dr S.B. Stasikowski. The constant threats, harassment, and neglect have taken a toll on me, and I urge for this distressing ordeal to come to an end.

I recently received an SMS regarding my Telkom WiFi router account (Account Number [redacted]80). My debit order for the R199 monthly payment did not go through due to a delay in my salary. It is now the 12th of the month, and Telkom has charged me double the billing amount without attempting to contact me prior to sending the SMS today. This is not the first time I have been overcharged by Telkom, and I refuse to pay R400 again. I am willing to cancel the contract and only pay the remaining line fees. Despite having a 10GB day and 10GB night line, the data is insufficient as it runs out by the 7th of each month. I am thoroughly dissatisfied with your service and wish to terminate the contract immediately. I would appreciate if a representative could contact me after 15:00 to resolve this issue. Due to recurring problems and lack of resolution, I am considering switching to another service provider instead of renewing with Telkom.

I visited Northgate Telkom to cancel two accounts on June 8th, [redacted]. I submitted two letters to cancel the accounts for Chris J. and Rhino Earthmovers CC. The account numbers are [redacted]67 and [redacted]18. Unfortunately, I faced a difficult situation at the store as they were uncooperative and refused to cancel debit orders or provide cancellation documentation due to a printer issue. The reason for cancellation is the lack of service as there has been no usage on both routers. I kindly request that Telkom stops demanding payment and deducting funds from our bank accounts. Please contact me at [redacted] to resolve this matter as contacting Telkom by phone has been unsuccessful. I hope to avoid unnecessary legal actions.

Hello, I'd like to report an issue with my mother's fixed line provided by Telkom. The number is [redacted]/[redacted] and it's registered under Mrs T.Singh at 4 Sportpark Close, Shastri Park, Phoenix, Durban. The line has been consistently unreliable, with no calls going in or out for days. This is a major concern as my 79-year-old mother, who lives alone, could face difficulties during emergencies. Despite promises during the optic fiber line change for a new handset, this has not been resolved. It's frustrating that she's unable to reach customer service to lodge a complaint about the ongoing problem. The service has been unsatisfactory, considering her timely bill payments. Urgent assistance is needed, or else we'll have to consider canceling the Telkom service. This level of service is unacceptable.

I reside in England and contact my elderly mother daily in Port Elizabeth at [redacted]. Approximately a year ago, Wesley Gardens upgraded to new 3G telephones, replacing the old copper wire connections. However, connecting to her number now requires dialing 6 or 7 times, experiencing ringing or silence, and often facing communication issues once the call connects. I am inquiring about the location of the nearest Telkom tower for 3G connections to Swallow Crescent, Greenshields Park. Local and national calls seem fine, but international calls to my mother pose challenges. I seek improved clarity to converse effectively with my mother. She also contacts me, affecting her monthly billing statement with your company. My mother is BA Alvarez at #4 Wesley Gardens, Swallow Crescent, previously under my late father's initials EHF, and she paid R700 to change the account to her initials. Thank you for addressing this, Beverley Crompton at 00 44 1[redacted]91.

I am experiencing ongoing issues with setting up my new Telkom WIFI service under Mr. Gerald Lloyd Everett. Despite multiple attempts to address the problem by contacting Telkom customer service and visiting multiple Telkom shops, the issue persists. After initially being told the fault was corrected, the WIFI service is still not working, and I have faced difficulties getting assistance due to missing identification documents. Despite efforts to troubleshoot, including resetting the modem, the problem remains unresolved. Both Mr. Everett and his fiance are Telkom customers and are unable to connect to the WIFI network. I am now seeking assistance from a technician to resolve this matter promptly.

Yesterday, I purchased R20:00 worth of airtime. When I checked my balance today, I noticed that only R6,58 was left. I am quite displeased with this situation. I urge the company to review the charges and explain the discrepancy. I find it unacceptable to attribute this to a "competition" or offer inadequate customer service. It's crucial for the company to address these issues promptly to maintain a positive image.

I have been attempting to reach the Telkom store at Springs Mall without success. I applied for a contract phone on November 30th, and it was approved. Unfortunately, the shop was out of stock, and I have yet to receive the phone. I am inquiring about when I can collect the phone or when it will be available at the store. This is important to me as I work shifts, and my phone is turned off during working hours. Your assistance in this matter would be greatly appreciated.

I have been experiencing issues with my SPACESTREAM home service in Marloth Park, Mpumalanga, near Komatipoort for over 2 years. Despite numerous unsuccessful phone calls, the problem remains unresolved. I am seeking a face-to-face meeting and urgently require the physical address of the Telkom regional office in Mbombela (Nelspruit) as I will be travelling from Pretoria via Mbombela to Marloth Park on Thursday, December 10. I have been unable to locate this address on Google. Thank you. G.E. Anderson ID [redacted][redacted] Tel [redacted] Cell [redacted].

Hello, my name is Candis. Mondo had contacted me regarding a contract deal for Telkom. The consultant, Nadia, recommended the Huawei Y5 Lite, mentioning it was a [redacted] model. However, upon receiving the phone, I realized it is a [redacted] model. I am disappointed as I wanted the latest model. I have reached out to Mondo and I am waiting for a response. I am not willing to pay for an older model phone. I request assistance in resolving this issue and either exchanging the phone for the correct model or receiving a refund for the administrative fees paid. Thank you for your help.

I am currently encountering problems with my Telkom LTE internet connection. The lights on my D-Link router keep flashing, despite my attempts to fix it by restarting and reinserting the sim card. Telkom has been unable to offer a solution so far. I even ran a speed test showing a download speed of 10mbps and upload speed of 2.56mbps.

I have been trying to address fraudulent debit orders from Telkom on my FNB account, referencing incidents with numbers [redacted]8 and [redacted]0 from August [redacted]. Despite submitting affidavits denying the opening of these accounts, I continue to face unauthorized debits each month, resulting in bank fees amounting to R770 for reversing these transactions. The lack of response and changing references each month make it challenging to stop these actions. I suspect internal involvement due to prior interactions with Telkom in [redacted]. This ongoing issue is not only causing financial harm but also impacting my credit profile. I am seeking assistance in resolving this matter promptly.

I have a concern regarding my Telkom Mondo contract and Telkom Free Me 800MB package. When my product was delivered on August 31, [redacted], I was informed that my device would be activated within 24-48 hours. However, I have yet to receive the data and benefits promised by the Free Me 800MB package. Despite the monthly debit orders going through and me using the phone, the data allocation has not been provided. My name is R. K. Ndawuli, ID: [redacted][redacted], Cell number: [redacted]. I applied on August 6, [redacted], and it was approved the same day. I kindly request assistance in resolving this issue. Thank you.

My mother has a fixed home line account charged at R [redacted] monthly, under the number [redacted]. Being a pensioner without a cell phone, she is perplexed as to why her bill ballooned to R [redacted].01. She has not utilized any data and lacks knowledge of it entirely. I have run into hurdles while seeking assistance, being redirected between departments and even struggling with non-functioning numbers like [redacted]. Despite acknowledging the billing discrepancy, the last accounts representative I spoke with failed to escalate the issue for investigation. This ongoing ordeal is exasperating, and urgent help is needed to rectify this billing error.

Hello, I recently received a call from a Telkom agent offering me an upgrade, which I accepted, with the agreed price of R299. However, my bills in October and November were way higher at R415 and R551, respectively, double the agreed amount. I disputed these charges with my bank, leading to calls from Telkom's collections department. Despite making three complaints and visiting a Telkom store at the Promenade where they told me they couldn't assist because the upgrade was done through an agent, not them directly, it's confusing as it's all under the Telkom brand.

For many years, I used to call my children in Germany from my prepaid landline with a cost of around Rand 1.00 per minute using Waya waya. Telkom recently switched us to a new device that works with a SIM card, replacing the copper cables. My previous prepaid option allowed me to call at the same rate of about one Rand per minute. However, for the past two months, Telkom has raised the rate to R 7.07 per minute to Germany. This sudden increase is unacceptable to me. I need to find a way to keep in touch with my loved ones without breaking the bank. Any advice or help would be greatly appreciated. Regards, Dorothea.

I had a Telkom wifi contract scheduled to conclude in November. I made it clear that I wanted the contract to end after the 24-month period. Despite multiple confirmations and requests for cancellation, I continue to receive calls from Telkom offering contract upgrades. Each consultant is informed of my desire to cancel the contract. However, I am still being charged for it. This situation is frustrating, and I urgently need the contract cancelled and the debit order halted.