TD Bank Customer Service Issues

I need help to pay a retail debt to Nordic Track. However, I am unable to locate my account number. I have spent over 1.5 hours on hold with retail services today and over an hour yesterday. I am concerned about my credit and believed I had set up automated debits when I enrolled in June. I have not received any emails, statements, or communication regarding this debt. Please assist in providing me with my account number promptly so I can make the payment. Contact me for quick resolution. Thank you.

Our online account is currently locked with a message stating "too many attempts." Despite contacting customer service and being assured the lock was cleared, I am still unable to access the account as of 09/24. A payment of $[redacted] was made via online banking on 08/03 from Johnson Bank, Racine, Wisconsin, but it never cleared. Johnson Bank issued a new check via bill pay, which has now cleared. Surprisingly, there were no notifications from TD regarding the overdue payment, resulting in our TD Credit Card being declined during a grocery purchase. We are seeking clarity on the three $[redacted] payments made to our account, as well as requesting a paper statement since we have not received one. Being a retired banker with years of experience, I have found TD's customer service to be extremely poor. I kindly request a current statement with a payoff figure and the removal of late payment charges I am unwilling to pay, as well as a review of our payment history which has always been timely. Merlin E. Westphal from Jefferson, Wisconsin.

On May 18, [redacted], I used the drive-thru at TD Bank on Mary St., Jacksonville, FL, to deposit $[redacted] to Nicolas Jaramillo's account, a client of my wife's company. Unfortunately, the receipt was misplaced during a move. Despite my attempts to resolve this at the branch, I have faced difficulties. Mr. Jaramillo, a Colombian citizen residing in Colombia, has not received the deposit. I am concerned about the discrepancy as TD Bank claims no cash deposits were made that day, which I dispute. I seek assistance in locating the funds, as Mr. Jaramillo rightfully expects the money. We are committed to reimbursing him. Your help in resolving this matter is greatly appreciated.

My debit card expired in May [redacted]. I reside in Argentina and have made several long-distance calls to request a replacement. Every time I explain my issue, I end up on hold, only to then get disconnected abruptly and have to repeat the process with a new representative. I was expecting to receive the new card in April. I urgently need access to my funds as I cannot travel to NYC now. I have notified the Bank of my change of address simultaneously as I did with Social Security, which has acknowledged receiving it. The latest statement I managed to print was back in April.

On November 13th, I electronically signed a document to access my account. After taking two days to review it, I thought everything was settled. However, for the past week, it has been inconsistent trying to log in. I will not agree to the document again since I already did before. If there have been alterations since November 13th, there seems to be an issue with the bank's management, and I may need to find another institution. Please resolve this matter definitively. I cannot keep up with weekly 40,[redacted]-page updates. My family doesn't have time to review this except for me, and I've already done it on the 13th.

I have noticed two pending transactions from Cheryl's Cookies on 12/10 and 12/11 on my checking account linked to my debit card. The amounts are $[redacted].92 and $[redacted].87, which I did not authorize. I spoke to a representative at Cheryl's Cookies who had difficulty understanding English and quoted me prices not reflected in the catalogue. Despite informing them that I did not wish to place an order, they proceeded without my consent. I am upset as I did not intend to make these purchases, especially before my Christmas vacation. I am in urgent need of the $[redacted].79. I would appreciate it if you can prevent these payments to Cheryl's and refund my account. Currently, I prefer not to get a new card due to other scheduled payments. Please contact me at [redacted] or email me at [redacted] (work email) or [redacted] Thank you for your attention to this matter.

I am currently assisting my disabled sister in applying to a reputable nursing home. The sales representative at the facility informed us that she may need financial assistance. Upon receiving around [redacted] application forms for Medicaid and a Miller Trust, I reached out to the representative for clarification. However, she mentioned that the paperwork is standard and offered no further explanation. I am seeking more information specifically about the Miller Trust. If my sister is not approved for Medicaid, would the trust still be necessary? I presume starting the trust with a small amount would simplify closure. Much of the paperwork received pertains to the trust applications, which I assume I need to submit to the bank when enrolling her. I believe any reliable bank should offer a Miller Trust option, and since I am a customer of your bank, I am interested in learning more. Kindly provide me with any relevant details. Thank you, Joe Cinalli Jr.

I would like to share my recent experience with TD Bank. I have been a loyal customer for nearly 30 years. Throughout my career in international publishing and later at Raytheon, where I held a VP position, I maintained healthy balances with the bank. Unfortunately, due to health issues leading to an early retirement at 62, my financial situation changed. I was shocked when TD Bank abruptly informed me they no longer wanted me as a customer without providing any explanation. This sudden decision left me feeling disregarded after decades of patronage. Despite contacting them multiple times, I received no clarity on the matter. This treatment is especially disheartening considering my loyalty and difficult circumstances. The way TD Bank handled this situation, in my opinion, is unfair. I have reached out to AARP regarding potential age discrimination and will be exploring other banking options that cater more understandingly to retirees. Thank you for your support. - S.L. Crawford

I am having trouble accessing my online account. I attempted to contact customer service but was put on hold for 2.5 hours, which was frustrating. In a creative move, I called the corporate office for assistance regarding my Samsung Credit Card, as TD Bank owns it. Unfortunately, they directed me back to the same unhelpful phone number provided for support on Myaccount.net. I felt stuck with no resolution in sight.

I recently received a letter from TD Bank, N.A.'s Customer Service Department regarding a dispute. The number provided in the letter for the Dispute Resolution Specialist does not seem to work, and when I call other numbers listed, I keep getting redirected back to the company I have the dispute with. I am struggling to reach a fair resolution independently, and the last call I made where I inquired about the person mentioned in the letter, they abruptly ended the call after I asked. It's been a frustrating experience, and I'm having trouble verifying my account details with the Customer Service representatives. I initially chose TD Bank due to their reputation, but now I am unsure who I am dealing with regarding my loan. Can anyone assist me with how to reach a live person to help me resolve this situation?

I recently received an alert about lost checks on my account ending in [redacted]. However, I am puzzled as to why my regular monthly payments to companies like Chase, T-Mobile, Ford, and Met Life were returned. This situation has caused me to have unpaid bills, incur charges for non-payment, and negatively affect my credit. Despite speaking with a representative over the phone who assured me the payments would go through, I was informed that they couldn't be processed without a form from the bank. This back-and-forth between the companies and the bank is not only costly but has left me unable to use my cards or write checks due to not receiving a letter with my new account number. I feel completely stuck in this situation and wish there was a more efficient way to resolve this, such as through email communication. -Nicole F. [redacted]

For the past three weeks, I have been unable to log in to my account. I have contacted customer service multiple times, but they have been unable to resolve the issue. Despite using the correct login credentials, I keep receiving an error message. Even when I try to reset my password and request a call for assistance, I never receive it despite confirming my phone number. I am extremely frustrated as in the past, any issues were quickly resolved. I am considering switching banks out of necessity. This unusual situation has left me perplexed as a long-time customer who has never encountered such problems before.

I recently completed a home insurance application through Geico Ins with Homesite Group. The annual premium is $1,[redacted]. After completing the application, it automatically deducted the full amount from my account instead of allowing me to set up 10 automatic payments as an option. I called Geico \ Homesite Group, and they acknowledged the error but mentioned they cannot stop the payment themselves. They advised me to request a stop payment through my bank to prevent the transaction. I urgently need this payment to be stopped as it has not been processed yet. Please assist in stopping the payment to prevent further fees. Thank you, D.F. Madden

I have had ongoing issues with TD, especially over the past 3 years, and it seems to be escalating. You may have come across the lengthy complaint that I wrote. I have a trust fund, with my son as the beneficiary after my passing. Currently, I am facing financial hardship, homelessness, and health concerns at 80 years old, surviving on only $[redacted] per month. My wish is to move into assisted living, but TD continues to disregard me, displaying discrimination. Additionally, my late father left funds for my sister and me in the UK, which were unaccounted for in his will. TD absorbed these funds into the trust without notification. Despite my constant efforts for compensation equivalent to the current market value, TD has persistently ignored my emails and pleas for the past 3 years. At this stage, feeling scared, lonely, and depressed, I am seeking guidance on how to address this situation.

I contacted last night to request disabling the tap feature on my card without putting my account on hold. Although I couldn't remember my verbal password, I provided my pin and am certain no one else knows it. I urgently need to transfer $[redacted] to my landlord today but am unable to visit the branch due to a 14-day self-isolation before attending a treatment center. I understand the security measures but facing difficulties being locked out frequently. I would have preferred if the tech support didn't lock my account completely, as I solely wanted to prevent unauthorized use of my card. The situation causes unnecessary stress. I appreciate any assistance in resolving this matter swiftly.

I am having trouble printing my chequing account statement. The available statements only go up to June [redacted], and I cannot find the July statement. When trying to print the July statement, it does not show the opening and closing balances on July 1 and July 31. Selecting a statement spanning from June 30 to August 3 shows the balances but does not fit on one page. When trying to resize it, the text becomes too small to read. I have contacted customer support multiple times without success and have missed a deadline because of this issue. Please fix the problem promptly and send an email confirming the resolution. Thank you.

It has been challenging to find attentive staff who can accurately address my concerns. After spending a total of 15 hours on the phone over the past two days, my experience with your receptionist was disappointing. Instead of listening to me, she seemed more interested in providing quick answers and did not focus on my needs. When I tried to explain that my issue was personal and could potentially impact the company financially, her lack of interest was evident. It is disheartening to witness such poor customer service, especially from a reputable company like yours. To make matters worse, involving the police based on false accusations was completely uncalled for. It took 14 hours to finally speak with a supervisor, who spent only 5 minutes addressing my concerns in a disrespectful manner. The entire ordeal was unprofessional and left me feeling undervalued as a customer.

My name is Marta Gonzalez, and my husband is Emiliano Victor Gonzalez. We opened our account between 1[redacted] at Canada Trust, now TD Canada Trust in Toronto. We have dealt with TD in Hamilton and currently in Kitchener, Ontario. I called EasyLine today to enable the tap feature over the phone. The lady on the line asked questions to confirm our identities. When assisting my husband, she rudely demanded we turn off the speaker. I found it unnecessary when she recommended he visit the bank with four IDs for the feature. Despite my 20 years of banking experience, I did not appreciate her attitude. We are both 77 years old and need this feature for a medical appointment. Not all calls to EasyLine are stressful, but staff should remember they are there for the customers. Thank you for reading my comment.

Hello, My name is Derek Pettit. My policy number is [redacted]. I have house insurance for [redacted] Morris Street, Halifax, Apartment [redacted] with your company. On August 4th, my wife contacted you regarding a payment mix-up in July. She made payments for July and August over the phone and was informed that $47.72 plus a $35 fee would be charged on September 1st. To my surprise, you attempted to withdraw $98 on August 6th, which was not authorized, causing issues with my bank. I am currently in the UK unable to return to my apartment due to the border closure. Please refrain from contacting me on my Halifax landline.

Dear Sir or Madam, I am reaching out regarding my Debit Visa card ending in [redacted] with the intention of making international purchases under Nikolai Tontscheff. The card has been converted to a new one with a $[redacted] limit following my suggestion! My goal is to be able to shop in Europe and the USA. For instance, there is a superb program available in the USA that guarantees fluency in English within 8 weeks, which is crucial for me as I envy every pet parrot for being more linguistically adept than me! The issue I am facing is that the card is not being accepted. Despite the dedicated assistance (6 times!) from Mr. Cesar Esobar and a German interpreter explaining the problem, I have been repeatedly assured that the "issue has been resolved." Yet, here I am reaching out to you for help. It is unexpected for such an incident to occur in Canada! My opinion remains unchanged: CANADA IS GREAT! Thank you very much for your assistance! Best regards, Nikolai Tontscheff