TD Bank Customer Service Issues

I live in Langley, British Columbia, Canada, and bank with TD Bank. I accidentally cut up my TD bank card with a [redacted] expiry date, mistaking it for an old expired card. This happened after pawning some items, including Pokémon Trading Cards, with the help of a friend named Max Blue. I believe the TD bank card was issued under the name Max Blue. Could you kindly send me a replacement TD bank card as I urgently need access to my funds? Please set the PIN for the new card as [redacted]. You can send the new card to: Max Blue The Gateway of Hope [redacted] Langley Bypass Langley, BC V3A 0A9 Canada

Hello, I am currently in Croatia and need to access my Easyweb account. My Canadian phone is off, so I can't receive the text code to pass the security check. I had this issue 2 years ago and added a Croatian temporary number through TD help over Skype. Now that number is expired, and I need to add a new one (+[redacted] 95 [redacted] [redacted]) urgently to receive the text code. I must access my CRA account in 5 days for a job application. Please assist me with adding the new phone number to my account. Thank you. Sincerely, Vladimir C.

I recently received a statement from TD Bank for an account I never opened. The representative I spoke with declined to provide a letter confirming the account's closure. She stated that she was not acknowledging the account's status at all. I have escalated this issue by reporting it to multiple agencies. Simply issuing a closure confirmation for the fraudulent account would have resolved this matter promptly.

I need to verify transactions to ensure they are not fraudulent. When I attempted to transfer $[redacted] to my Cash App account, the transaction was blocked. This is concerning because both the OppLoans and Earnin apps require this transfer to proceed, and I am currently dealing with both companies to resolve this issue. I kindly request that my account be unrestricted before 7 a.m. Eastern time. In the past, I received texts to confirm whether I authorized a transaction or not. Thank you.

Hello, I need help with my account. My name is Milton Carlos Aguilar and my registered phone number is [redacted]. I am currently on vacation in Mexico, but my registered phone number in my TD account is from Vancouver. As a result, I am unable to use my mobile application and cannot receive any security codes as I do not have signal for that number. Would it be possible for me to receive my security codes via mail instead? I urgently need to make some transfers. Thank you.

After recently relocating to Florida and setting up my account, I encountered an issue with confirming my identity at the branch. Even though I made the effort to visit the branch in person due to being disabled, the mismatch in addresses led to complications with my sister's bank transfer. Despite providing my Wisconsin driver's license, the branch manager insisted on a Florida license or passport for verification. I urgently need my account unlocked to set up Zelle for receiving funds. The experience with the branch was disappointing and unprofessional, especially considering my circumstances. I hope to have this resolved promptly.

As an 88-year-old commercial real estate broker working in a national real estate company in Manhattan, my long-standing banking relationship with BOA has been satisfactory. However, due to recent closures of many BOA branches in New York presumably related to Covid and staffing issues, I encountered difficulties in obtaining smaller bills. During my visit to the TD bank on Broadway and West [redacted] St at around 2 pm, with minimal customers present, I politely requested to exchange $[redacted] in twenties for smaller denominations. Despite not being a TD bank customer and with BOA and Chase closed, the teller refused to assist me, citing bank policy. Disappointed by the unhelpful response and the suggestion to switch banks, I feel the need for better customer service training for employees dealing with residents, particularly seniors, in the Upper West Side community. This incident has led me to reconsider transferring my accounts from BOA, where I currently hold three accounts and significant ones at UBS. - Marcia Rose Y.

To TD Bank Customer Service, I am hoping to update my account information to reflect my new address. I am currently a customer living in Switzerland. My previous address was: PATRICK GUIDO DIETHELM SCHACHENWEIDSTRASSE 22B CH [redacted] EBIKON SWITZERLAND My new address is now: PATRICK GUIDO DIETHELM SONNHALDENSTRASSE 6 CH - [redacted] HERGISWIL NW SWITZERLAND I would also like to confirm the recent activities on my account with the new maturity date of 03/18/22. Additionally, I am interested in canceling my new CD renewal and would like to wire my funds to an account in Switzerland. Could you please guide me on the necessary steps for this transfer? Thank you for assisting with these changes and requests. Best regards, Patrick Diethelm

Hello, I used my debit card at Toronto airport in Canada to purchase a Coke, but was charged 8 Canadian dollars without receiving the item. I contacted customer service the same day and was advised to wait due to it being pending. The transaction occurred on January 18 at 4:18 AM, and I received a message from TD Alerts about the charge. I would appreciate information on the refund process. Thank you.

I have been having issues accessing my monthly statements for the past six months, and this has been incredibly frustrating. I split my time between three countries throughout the year, acquiring new cell phone numbers in India, Kenya, and Canada. Despite my attempts to contact TD using the provided numbers, I have not been successful. All I need to know is my current bank balance. My Kenyan number is [redacted] with the country code [redacted]. I faced a similar problem last year which resulted in me losing my credit card due to inability to make payments. My previous cell numbers were in India [redacted] and in Canada [redacted], both of which are no longer in use. I can be reached via email at [redacted] I hope this can be resolved promptly as it may affect many other customers. Thank you, Leonard M.

I need help accessing my online and mobile banking. I recently opened a TD Bank account, but I forgot to download my direct deposit form, so I don't have my account and routing numbers. Also, I'm waiting for my debit card to arrive, which I need to open my online and mobile banking account. I want to access these accounts as soon as possible. Initially, I considered an ACH transfer but decided against it. However, the sending account still received the micro deposits.

Hello, I am requesting my bank account statement to be mailed to the following address: Leyla B. Tas [redacted] Jacobus St Elmhurst, NY [redacted] Account Information: Checking Account Number: [redacted] Routing Number: [redacted]73 Please ensure that the provided document meets the specified criteria: - The statement must contain my name and address. - It should be dated within the last [redacted] days. - The document must be in color. - Transaction activity must be visible, but amounts can be blacked out. - The name of the point of contact should match the one provided during registration. - The bank logo, account number, address, point of contact's name, and account holder's name must be clearly displayed.

About a week ago, my mobile device was stolen, and the thief managed to hack into my phone and changed all my passwords, including my TD mobile app. I had to freeze my account and get a new card, which I've had to do three times, leading to my account being blocked because I need to activate a new card. My concern is that previously, the representative gave my card number verbally over the phone. I need assistance as I want to send an e-transfer. Can you please help me unblock my account so I can access it, send the e-transfer, and update my email for automatic deposits? Thank you.

My husband, G, and I are currently in the Philippines, having left on April 28. I need to send an e-transfer using TD's EasyWeb. However, when I try to log in, the security measures prompt me for verification codes via our cellphones, which have no roaming. If only I could access my EasyWeb account directly without the codes, I could proceed with my transactions. While I understand this is for security, I have my password ensuring it's me. Not being able to e-transfer could cause financial constraints during our stay. Thank you for any assistance. Our other TD products include a mortgage, checking and savings accounts, and my husband's RSP. Thank you.

For the past week, my debit card has been experiencing difficulties at cash registers, despite having sufficient funds in both my savings and checking accounts. This issue seems to be with the card itself, as I can still make transfers using Zelle and Venmo, which are directly linked to my bank accounts. However, when it comes to PayPal charging me for my Pay in 4 installments, which is connected to my debit card, the transactions are not going through. It's crucial for me to resolve this matter by the end of the day to avoid falling behind on my payment schedules.

I would like to bring to your attention an issue with my recent account activity that has caused me concern. After reviewing my transactions, I noticed an unauthorized payment of $[redacted] made on June 15 using my debit card. The absence of any email alerts regarding this transaction is alarming to me, as I did not initiate this purchase. I kindly request your assistance in investigating this unfamiliar charge made online, especially considering I have been in possession of my debit card the entire time. This unauthorized payment is particularly troubling as I did not make any online purchases in June; my last transaction was an additional baggage fee of $[redacted] paid to Spirit Airlines. Your prompt attention to this matter to rectify the error and facilitate a refund would be greatly appreciated. Thank you for your attention to this matter. Sincerely, Gladys Mayela M. Passport Number: YA[redacted]

I attempted to purchase a single ticket online for the Vintage Film Festival at the Capitol Theatre in Port Hope, ON, happening this weekend. However, I encountered an issue with the payment process. Initially, the website stated an error with the credit card number, despite verifying it multiple times. Upon retrying, I realized that I unintentionally purchased two tickets instead of one, resulting in a charge of $[redacted]. I am seeking assistance in resolving this matter promptly to have the duplicate charge of $96 credited or removed before the upcoming festival. R. Robertson from Cobourg, ON

Hello, my name is Thomas S. I have a checking account with TD Bank at the Tilton, New Hampshire branch. I recently made a $[redacted] deposit at the drive-through ATM in Tilton. Unfortunately, the machine retained my card and only returned $[redacted], failing to dispense one $50 bill and two $20 bills, totaling $90. After getting a replacement card from the Tilton branch, an employee submitted a request to have the missing $90 returned to my account. I was informed it would take 24 to 48 hours, but it has been longer than that now. I am concerned about the delay in returning my money and would appreciate any updates on the status of the refund.

I have an existing account, but I lost my card during a move. I thought I requested a new card online, but instead, a new checking account was opened, and I received a different card. I now cannot access either account possibly due to answering a question incorrectly. I have all necessary identification. Funds were deposited from DFO benefits in [redacted], but I haven't been able to access them without a card. My attempts to contact customer service were unsuccessful. I would appreciate a resolution to this issue so I can access my funds and regain control of my account.

Hello, I have a business account with this bank and need to update my contact information, specifically my phone number. The current number belongs to a former employee, so I'd like to remove it from my file and add my new number. Could you please let me know what documents are required for this change? Also, is it possible to update this information over the phone to avoid waiting in line at the bank? Thank you.