TD Bank Customer Service Issues

Hello, I'm Cecil O'Byrne. I have an account at your Summerside branch, but I'm currently in Cyprus on vacation. My house sitters informed me that Jenna from the Summerside branch called, and TD Bank also reached out today from Matt and Jenna's numbers are 1-[redacted]. Due to my pay-as-you-go card, I can't make international calls without it quickly running out. Please contact Jenna and ask her to email me at [redacted], which is the email linked to my account. Thank you. My Cyprus cell phone number is [redacted]0. - Cecil

Good evening, my name is Bruce J. with A.V. Rental Services, Inc. We are in the process of closing our bank account at TD Bank, where we have been customers since it was Commerce Bank in [redacted]. Recently, we experienced fraud on our account and had to open a new one, leading to several challenges that we would like to address: 1. We had to make multiple trips to the bank due to incomplete paperwork. 2. Issues with ordering our preferred style of checks. 3. Locked Intuit Payroll account due to not updating our new account number causing IRS payment delays and penalties. 4. Errors with wire transfers. 5. Problems with our merchant account affecting payments. 6. Incorrect check orders by branch employees. We are considering switching to Santander due to these frustrations and wonder if having a dedicated account manager at TD Bank could help resolve these issues more efficiently. We previously worked with Kevin D. for our Line of Credit. Thank you for your attention to these matters.

I am looking to include my boyfriend's name on the deed for my property at [redacted] Dolphin Circle, Micco, FL [redacted]. I currently have a mortgage through TD Bank with loan number [redacted]. I am aware that according to section 18 on pages 7 and 8 of my mortgage contract, adding his name to the deed may trigger the acceleration of the mortgage if I do not obtain prior approval from the lender. I am seeking written consent to proceed with this request for estate planning and will updates.

Hello, I hope you’re having a great day. I’m a Chinese student who recently applied for a study permit to study in Canada starting in September. I applied for the GIC program at TD Bank. I transferred the funds to my account on June 30, but I haven’t received any confirmation yet. Could you please expedite this process for me? I need the receipt of the successful GIC transfer urgently as it's the last document missing for my SDS application. Thank you very much. Best regards, L. Huang

I am currently in Bergen, Norway. My email address is [redacted] The last four digits of my TD debit card are [redacted]. I am experiencing issues with receiving the six-digit security codes from TD Bank to access my online banking account. There seems to be a block on receiving these codes, as I am able to receive texts from others but not from TD Bank. I am also unable to make phone calls with my Samsung phone. Can someone assist me with this matter? Dennis Cudworth, [redacted] Dey Street, Unit [redacted], Harrison, NJ [redacted].

I have not yet received the $[redacted].00 bonus. I contacted TD Bank customer service twice in April and May [redacted] by phone but have not received any further information or feedback. I visited the branch located at [redacted] Midway Outlet Drive, Rehoboth Beach, DE [redacted], two times in May and June [redacted] and spoke with Mr. Edward Shramek, the store manager, regarding this issue. He mentioned that the promotions department system was still down and assured me he would email them again. I requested for direct phone contact with the promotions department, but he explained that the bank only accepts requests via email. I opened both a TD Beyond Checking account and TD Convenience Check account on August 19, [redacted], at the above store. This delay and lack of communication are concerning. I trust that this email will help in resolving the issue promptly. Your attention to this matter is greatly appreciated. Thank you.

I was unfortunately a victim of a scam. After visiting TD in person, they advised me to call the TD fraud line. I spoke to a representative yesterday who mentioned transferring me to another department. Following the transfer, I waited for over 1 hour and 20 minutes without any resolution. Today, when I called again, I was immediately put on hold without being connected to anyone. It has now been over 2 hours and 10 minutes with no response. I am seeking guidance on how to schedule an in-person appointment with a TD fraud specialist or arrange for them to contact me directly. Waiting for assistance on fraud-related concerns for this extended period with no updates is proving to be ineffective. Thank you.

I recently experienced a fraud issue with my debit card at TD Bank. Several days ago, when I visited the bank, I was advised to contact the TD fraud number. Upon calling, I spoke with a representative who suggested transferring me to another department. Unfortunately, I waited on hold for over 1 hour and 30 minutes without any updates. Today, when I called again, I was immediately placed on hold without speaking to anyone. After waiting for over 2 hours and 10 minutes with no response, I am seeking assistance on how to schedule an in-person appointment with a TD fraud representative or arrange for them to contact me directly. It has been frustrating to wait for hours without any progress, and I hope to have this issue addressed promptly by connecting with TD fraud to determine the necessary steps to take following the scam. Thank you.

I am writing to request the closure of my account in Boca, Florida under the account number [redacted], which I opened in [redacted]. In April, while in Chicago, I faced difficulties in depositing money into the account even after multiple attempts to contact your agents. Despite not finding a TD bank in Chicago, no alternative solutions were provided. Currently located in Morocco, I have been unable to reach you by phone. The mobile application has ceased to function, and my numerous attempts to activate it have gone unanswered. The lack of information regarding my account has caused various issues, such as the inability to deposit funds in Chicago. I kindly ask for your assistance in promptly closing this account. Thank you for your attention to this matter.

Dear TD Bank Customer Service, I am writing to address the issue of my lost debit card and the challenges I've faced in canceling it. My name is Franchesca Marie Gil Mateo, and I am currently studying abroad, unable to deal with this situation in person. Approximately three years ago, I realized my debit card was missing. Despite my mother, Indhira J. Gil, attempting to cancel it on my behalf at a local TD Bank branch, she was unable to do so due to my physical absence and legal adult status. While I lack a valid US ID for verification, I can provide alternative account details. I acknowledge the need for security measures but am puzzled as to why my card wasn't automatically canceled given the absence of any transactions. I urgently seek your help in canceling the lost card using my Social Security Number for identification. Any clarification on the lack of automatic cancellation would be appreciated. Kindly advise me on remote card cancellation procedures using my Social Security Number to safeguard my account. For further assistance, contact me at [redacted] or +1[redacted]. Thank you for your swift attention. Sincerely, Franchesca Marie Gil Mateo

I recently initiated a deposit to my Chime account, usually, these transfers happen instantly. However, mistakenly, I entered ACH information and immediately realized the error. I contacted both Chime and TD Bank to stop the transfer. Chime allowed a 24-hour grace period, while TD Bank couldn't stop it but assured me it would proceed within the next 24 hours. Despite this, after following up, Chime intentionally failed the deposit to have it return to TD Bank, suggesting I contact them for the hold release. I've been on hold with TD Bank for nearly 3 hours now, urgently needing these funds for the weekend. Please release any holds on the $71 deposit originating from Social Security Insurance. The deposit seems to be bouncing between banks without being accessible to me.

Hello, I needed to travel urgently because of a family emergency, but I can't access my TD Bank accounts. The 2-step verification needs a text to my Canadian phone, which isn't working where I am now. I can't call any branches either. Urgently need access to my account. Thank you, AA

I have been attempting for months to cease TD from sending me duplicate paper statements through www.tdbank.com/go-online. Despite following the instructions provided, the paper statements persist, and I continue to incur the $3 "paper statement fee" each month. As this involves a cross-border US-Canada account, TD seems to complicate the process whenever I try to address it with them. My desired resolution is for the monthly statements for both the US and Canadian accounts to be exclusively posted online, eliminating the paper mailings and associated charges. Your assistance is appreciated.

Hello! I need your help, please! My name is Oleksandra Drozdova. My husband and I are Ukrainian citizens. We were in Canada and opened accounts with your bank. We came to renew our son's passport, as it had expired in September along with his Canadian visa. However, as he could not accompany us, we returned to him later. He is 12 years old, and we are all in Ukraine now. I received a debit card on November 14, [redacted], in Toronto. My husband transferred money to me so that all our funds would be on one card. Strange events started happening from then on. I tried to send $[redacted] to someone, but they did not receive it. They informed me that the bank had blocked the transaction, so I needed to contact the bank. Additionally, I couldn't log into the bank's app as my access was blocked. I was already in Ukraine. I called the bank's support and canceled the transaction to get the money back and receive a new password to access the app. The recipient of the next transfer of $[redacted] provided the wrong answer to the security question. This led me to call support again to cancel the payment. Although I repeated the $[redacted] transaction, the person did not receive the funds. Confused, as I had entered the correct password this time, I contacted support once more to cancel the payment and get a refund. Every time I asked the support operator if I could send money and when would be the best time, their answer was always the same - "No problem, you can send money whenever it's convenient for you, now, etc." I was hesitant to make transfers as it became costly to call support from Ukraine. I made the last payment of $[redacted] after the support operator reassured me that it was fine to proceed at any time, and they recorded all conversations. However, the transaction did not appear in the transaction history. After exiting the app, I couldn't log back in. All the recipients of my transfers are known to me, and none of the four payments were successful. The support operator advised me to visit a bank branch so they could unlock my account. I don't understand why this happened; I tried to send money that was neither processed nor automatically refunded after the recipients could not receive them. I am not deceiving anyone; I simply wanted to transfer my money. I have not broken any laws and I am writing this letter to you openly. This is a cry for help. I am currently [redacted] kilometers away from Canada. Our country is now at war. I do not have the means or the possibility to leave my child with his grandmother again to come back to Canada