Supercell Customer Service Issues

I wish I could provide the receipts for the gem purchases made when I was 14, but unfortunately, I can't access them. My grandmother bought them as a gift, and I don't have her personal details. During the previous verification questions, I struggled to answer correctly due to the account being compromised; the thief changed all the information. I recently discovered some screenshots of me playing on the account and a couple that could assist in recovering the base.

I believe my account was compromised because I was unable to access it. After going through the security steps, I was able to regain access. However, now when I attempt to log in, I encounter the following message: ACCOUNT LOCKED Your account has been locked for security purposes. Please enter the unlock code to recover your account. I am unsure of where to find the unlock code. Any assistance in this matter would be greatly appreciated! Thank you. Email associated with the locked account: [redacted]

Hello, I am the owner of a TH11 account that was locked a while ago. Recently, my cousin informed me that he has been banned for attempting to assist me in recovering my base. I want to clarify that the account he was helping with is my old TH11 which got locked. I am unable to retrieve it as I no longer have access to the email for the unlock code due to my phone being broken. My account name is "Nirob." I kindly ask you to review this message to understand the situation. My cousin, whose IGN is SavageMode, has been banned for "account phishing," although he was genuinely trying to aid me in unlocking my base. I will have him reach out to you from his mini base for further explanation. Please consider his appeal, as he was only trying to assist me. Thank you for addressing this issue as it has caused distress, especially since this game is his favorite.

Hello, good afternoon. My name is Santino. I am reporting an unfair account block. I provided excellent information about my lost account, yet I did not receive fair assistance on my case, with accusations of being an account thief. I am not someone who remembers the exact month and day of account creation; I just know it was created in [redacted]. I have only owned three phones: a Galaxy Pocket, a Galaxy J2 Prime, and a recently purchased iPhone SE.

I was recently banned from Clash of Clans for what I believe to be unjust reasons. The ban was for "DISRUPTIVE BEHAVIOR" for 2 days. I would like to appeal this decision as I consider myself a positive and calm player. This ban is extremely disappointing as I have dedicated a lot of time and effort into the game. I am displeased with Supercell for this decision. 👎👎🤬😡😤

I recently upgraded from Town Hall 10 to 11. While exploring the new features, I mistakenly placed the Eagle Artillery in my base, which disrupts the gameplay style I had in mind for my future strategies. I have been a Clash of Clans enthusiast for many years, and I want to ensure I continue to enjoy the game without the Eagle in my Town Hall 10 layout. I kindly request if there is any way to halt the construction of the Eagle Artillery so I can proceed with my preferred gameplay. Your assistance in this matter would be greatly appreciated.

Hello, I have been a dedicated player for many years, and I am facing an issue. While upgrading my town hall from level 10 to 11, I mistakenly placed the eagle artillery, and now I am unable to cancel the construction. Unfortunately, I did not intend to include it initially as it conflicts with the gameplay style I wanted to maintain, where I stay as a Town Hall 10 while using Town Hall 11 troops. I kindly request your assistance in removing the eagle artillery from my account so I can continue enjoying the game in my preferred manner. Thank you for understanding.

I need help, please. I had an account that I gave to my friend, but he changed the Supercell ID, and now I can't access my account. I need assistance because he changed the ID, and as I don't know it, I'm unable to open my account. I've contacted in-game support, but Supercell locked my second account. I would like to recover my original account. The Supercell ID my friend changed it to is [redacted] Can you help me change the ID and recover my account, please?

I do not have an account with Google *Supercell, yet my Visa Credit Card shows two debits from them. The first transaction on 11/25/[redacted] was for $3.26 under GOOGLE *Supercell. The second transaction on 12/02/[redacted] was for $5.43 under GOOGLE*SUPERCELL INTERNET. Both were for purchases categorized under electronics and hobbies. I would like to dispute these transactions, cancel any account associated, and have the amounts credited back to my Bank of America Visa account. Please resolve this issue promptly. Thank you. - R. Michaud

Hello Team, I am seeking assistance to retrieve my account. I played COC more than five years ago and created a new account. I can still locate my old account using the ID, and I can visit my village. The challenge is I cannot recall the email address associated with my old account. I also do not have access to the mobile number linked to that account from years ago. However, I have saved pictures of my old account on my personal computer, so I remember all the details. Your help in this matter would be greatly appreciated.

Hello, my Supercell ID has been locked. I just found out that someone requested to delete my account without my knowledge. My ID name is Stark-2 and my clan name is Love Story. Currently, my town hall level is 10 and I'm in the process of upgrading to level 11. I have an XP level of [redacted] and the last device I played on was a Realme 5 Pro. I would greatly appreciate assistance in unlocking my account as I am very distressed about this situation. I am eager to regain access to my ID and resume playing. Could you please provide me with the unlock code or guide me on how to generate one? I am feeling quite down due to the loss of my Supercell ID, so any help in recovering it would be highly valued.

I was charged $99.99 accidentally for a Clash of Clans special offer. While exploring the new update, I visited the in-game store and experienced a touchscreen malfunction causing an accidental purchase. I was trying to close out of the store, but it bought the special offer instead. I need this order cancelled as soon as possible.

I need help recovering my Town Hall Nine account with you. I was in the early stages of the game but lost access when my old Samsung phone broke. I got a new phone, and since the account wasn't saved, I lost all the information. I'm not trying to phish the account; I just can't recall some details. I miss playing on that account and would appreciate any assistance from Supercell. It would be great if you could help me prove that I am not phishing and support me in accessing my account again. I'm willing to start over, but I had put a lot of time into that account. Any help, even just lifting the ban on my current game, would be greatly appreciated as I am unable to start a new game now. Thank you.

I accidentally got logged out of my Google Play account, which is linked to my game account "Sike" at Town Hall level 9. When I try to log in, it prompts me to use Supercell ID. However, after registering Supercell ID, it connected to a new game. When I attempt to connect to Google Play, I see a message about loading my account, but logging in with Supercell ID takes me to a new game instead of my original account.

I am having trouble logging into my Clash of Clans account. I have been playing since [redacted]. I was part of the clans SYG, Timon and Pumba (#gjcr9rju), with the ID name "சோழர்கள்". I changed my phone at one point, and since then, I have been unable to log in. When I try, it says that an OTP has been sent to my email, but I received a message stating that someone is trying to use my email to log in. I created a new Supercell ID, but I am still unable to access my old account. Please assist me in resolving this matter promptly.

I'm having trouble accessing my account named Grand Wizard because I've forgotten the password for the Apple iCloud email associated with it, [redacted] This is preventing me from retrieving the SuperCell ID pin needed for my Clash of Clans base. Unfortunately, I am unable to recover the password for [redacted] My primary email is now [redacted] I would like assistance either changing the SuperCell ID email to [redacted] or obtaining the SuperCell ID pin. Thank you for your help in recovering access to my Clash of Clans account.

Hello, I am experiencing an issue with my email associated with my Supercell account for Clash of Clans. I am unable to connect to my email as Gmail support mentioned it may be due to server issues. I need to update my Supercell email to ensure connectivity from various devices. The in-game support team asked me verification questions, to which I responded accurately. However, they advised me to improve my recollection. I will review all payment methods, cards, devices, and internet connections to validate my identity and continue with the email recovery process. This is crucial for me.

Hello Supercell, I am a TH12 player under the name Bsd. Recently, I encountered an issue where my account was banned mistakenly. When I logged into the game, I was prompted with a security code request. I reached out to Supercell support where I connected with a representative named Michel K who was initially assisting me with the problem. After answering five security-related questions, he suggested creating a new email for added safety. Unfortunately, when I returned to the conversation after one day, a new individual had taken over and promptly banned my account. I am unsure of the reason for this ban. I have documented the entire conversation with Michel K through screenshots and would like to request assistance in resolving this issue. I understand Supercell's strict policies, but I am confident that my ban was a mistake. I kindly ask for the ban to be lifted so I can continue playing, adhering to all security measures and policies. I am eagerly awaiting a response. Thank you.

Our clan recently had a trusted player who was promoted to co-leader, but unfortunately, they abused their power by demoting our leader and kicking out all our members, leaving us unable to communicate. This has caused a great deal of frustration as we are now unable to inform anyone of what is happening. I am eager to restore our clan to its original state and have the player responsible, "FAYTTER" with the clan tag "YVOO88YGG" from clan "LOVER [redacted]" with tag "2PRLQ8JO2," banned from the game. This situation is disheartening as it undoes all our hard work, and if this issue is not promptly addressed, it may lead to players leaving. It would be greatly appreciated if FAYTTER could be completely removed from our clan, and any assistance in recovering our lost members would be invaluable.

A friend requested my help with an issue, leading to my account being banned while attempting to assist. I possess evidence of the conversation. I miss playing the game immensely and deeply regret the situation. I had no intention of causing trouble and genuinely didn't realize my actions were inappropriate. I earnestly request for the ban to be lifted as I feel incomplete without being able to access my village each morning.