Supercell Customer Service Issues

Hello Supercell, I recently had my account permanently banned, and I am unsure of the reason for this action. I have been a dedicated player who has invested a significant amount of money and time into my account. Recently, someone deceived me into sharing my Supercell ID with them, resulting in my account name being changed to “❤️MaNi❤️” from “John.” It is possible that they engaged in activities that violate your Terms of Service (TOS) using my account. I reached out to have my account locked for security, but upon attempting to recover it, I received notice of a permanent ban. I kindly request clarification on the cause of this ban and hope that if there were TOS violations, you would consider returning the account to me as the actions were not mine. Due to the account lock, I am unable to contact you in-game, which is why I am reaching out through your website. Thank you for your attention to this matter. Best regards, John

Hello Supercell, I recently had my account permanently banned (2URVQQQU) and am unsure why. I have invested a significant amount of money and time into this account. Unfortunately, someone deceitfully obtained my Supercell ID and changed my name to "❤️MaNi❤️" from "John." There is a possibility they violated your Terms of Service. I requested my account to be locked after discovering this, but upon inquiring about its recovery, I learned it was permanently banned. I am reaching out through your website as I no longer have access within the game. Please clarify the grounds for the ban and consider restoring my account given the circumstances. Thank you. Best regards, J.

To whom it may concern, I am Nicholas Hoff, a 24-year-old graduate student at NJIT. I want to address my recent ban from Clash of Clans. I have never used or supported hacks, mods, or any third-party software in the game. I am a dedicated player who has invested many hours into it. I play daily and have even received warnings about the 8-hour limit per session. I am surprised by the ban and suspect it may be due to playing on two devices - my iPad 2 and Samsung Galaxy Edge S7. I do not use any jailbroken or rooted devices that could alter the game files. I have spent over $20 on in-game purchases and strongly believe in playing fairly. My in-game name is "Nickhoff67," a Town Hall 8 with an XP level of 83, and a member of the clan "United States." I hope this misunderstanding can be resolved promptly. Have a good day. Best regards, Nicholas H.

My account got banned after a break from playing for three years. My girlfriend and I wanted to start playing again, so I reached out through Clash of Clans with her details because she lost her account. We're both in our clan called BakaPig❤️, which only has the two of us, so it's confusing why this was seen as a phishing attempt. No one responded to me, and I found out I was banned when I tried to log back in. If someone had just talked to me, I could have easily provided the necessary information to prove it wasn't a phishing try since my girlfriend was with me, and I could have asked her for her email and so on.

I am facing a challenge as I cannot recall having a Supercell ID. I used to play the game on my phone smoothly until I recycled the device. Now, I am unable to access my level 12 game in the clan petrodollarmafia. My trophy score was around 4,[redacted], but I am uncertain about the exact number. My tag is 'Roy', and I recently acquired a level 13 wizard. Transitioning to using SUPERCELL ID has proven complex for me as I either used Google Play before or possibly started with a Facebook account that I closed many years ago. It would be highly disappointing to restart the game after dedicating years to it.

Dear Sir, I am reaching out again to request the transfer of my village. Unfortunately, I lost access to my village account when my friend linked it to his email address. Regrettably, he lost his phone, making it impossible for him to assist me in recovering the account as he does not know the email password. The details I have are as follows: Email connected to the game: Email: [redacted] Village Name: Deepak Sree Player Tag: 2YG8P0C8L Clan Name: Death Dealers (with unique font characters) XP Level: [redacted] I am unable to proceed with recovering the village without the necessary password or Gmail details. Kindly assist me in transferring my village to my new email address at [redacted]

I have been playing Clash Royale for a long time and enjoy its gameplay. However, I find it unfair that pre-made decks, which seem to be tested by developers and in-game AI, are favored over original player-created decks. This unbalance in matchmaking takes away the fun of the game, especially when facing top players who use pre-made decks. It diminishes the originality and challenge of the game when players opt for these pre-built decks that almost feel like cheat codes. I believe that matchmaking should be adjusted to either pair players using similar types of decks or limit the use of pre-made decks to maintain fairness and the essence of the game. It is disheartening to invest time in understanding card strategies only to face opponents with pre-made decks tailored for easy wins. I hope that the developers address this issue to restore the enjoyment and competitive spirit of the game for all players. Thank you for considering this feedback.

I need to update the email for my Clash Royale Supercell ID from [redacted] to [redacted] I typically use my Google account [redacted] for my level 11 account. Occasionally, I log in on my brother's phone, but it seems to link to his email [redacted] for Supercell ID instead of mine. I'm facing issues signing in now as it prompts for a Supercell ID, causing confusion. I hope to resolve this without losing my game data. Any assistance would be greatly appreciated. Player ID: 1-[redacted] Email: [redacted] (Possibly linked to [redacted]) Username: YuiYuuki LonDea OR MariTojoSH (Google Play) Password: MyMomRocks1 Game Name: YuiYuuki LonDea Console Type: Samsung A5 Game Version: Latest Update Account Holder's Name: Joshua Butz

Hello, I am the leader of Clan #28CP9LQ0C, an elite war clan that achieved 50 wins without any losses. Recently, my account was hacked while I was offline. The hacker promoted their own account, "maviss," to leader and kicked out all members from top to bottom. We suspect the hacker is from Turkey based on the language used in the kick messages. They changed the clan settings, posted a victory message, and even kicked out my mini accounts when I tried to join back. Upon checking today, the new leader is "Loki" who left a message in Kurdish. Translate indicated it was a thank you message. It seems like someone orchestrated this hack without our consent. We have been continuously warring towards the goal of [redacted] wins and 0 losses, and it's disheartening to see our hard work jeopardized by these actions. I request Supercell's assistance in investigating and resolving this matter to safeguard our clan and its members.

I am feeling frustrated because I lost access to an account I invested a lot of time into. Despite my efforts over several months to recover it, I was unsuccessful. Although I initially didn't mind, I recently rekindled my interest in the game and attempted to retrieve the account again. However, after explaining my situation, I was unexpectedly banned without any clear explanation. I am seeking clarification on the reason behind this sudden decision.

A few days ago, I encountered a permanent block on my Clash of Clans account with player tag #2RYG8QU (Level [redacted]), which I feel was unjust. Here's what happened: I lent my device to someone who claimed to have lost their device and needed help accessing their account with Supercell support. Eventually, the person found their device, and shortly after, my account was blocked. Despite explaining the situation to Supercell support, my account remains blocked with no clear answers from the support team. I have never faced such a situation before, and it has left me feeling upset and confused. I kindly request a thorough review of my account and a new perspective on the matter. I urge SuperCell to consider the information in the article titled “Supercell’s arrogance and stupidity empowers the ‘account phishing ban scam' by Sean Doyle to gain a deeper understanding. I have shared an English translation of my message to Supercell support and a screenshot for reference. Thank you. Best regards, VS.

Hello, I have been trying to email with one of your representatives for a few weeks now; she needed invoice numbers to help me. I have finally managed to gather all of those from my credit card and would like assistance to resolve this issue. My son unintentionally accumulated over $1,[redacted] in charges while collecting rewards on a game called Brawl Stars which didn't have clear dollar amounts attached. As a single mom, I cannot afford these charges, and I believe my son was misled into these purchases. I can provide photos of all the charges with invoice numbers for your review. Your help would be greatly appreciated as my son has lost all his savings due to this mistake. Thank you, Shawna

Dear Supercell Management, I am reaching out to request assistance in recovering a lost Clash Of Clans account with the ID Tag #2GCJYCPPO. I must confess that the account originally belonged to a friend who passed it on to me as they were leaving the game. I unintentionally created a Supercell ID using the email associated with this account when starting a new account at level 5. My intention was to have the Supercell ID removed from the new account, but unfortunately, it seems that this action has resulted in the loss of the account that had been actively played for over three years. I want to emphasize that I have not engaged in any cheating activities or used any unauthorized resources. I genuinely request Supercell to consider reactivating the account that was entrusted to me. Your understanding and help in this matter would be greatly appreciated.

Hello, I'm Enea, a long-time Clash of Clans player. I have a couple of issues I'd like to address for my upcoming birthday. Firstly, my account tied to Supercell ID under [redacted] has a debt of around [redacted] gems due to an accidental purchase that was later disputed. I hope you can remove the negative gem balance and reset it to zero. It's affecting my enjoyment of the game. Secondly, I used to have an old Town Hall 8 account linked to the Game Center ID [redacted], which I'd like to recover and update with a Supercell ID. I can't recall the exact account name but it's associated with my first name and has been inactive for years. I'm eager to resolve these issues before my birthday. Thank you for your assistance.

During my exams, my friend Tarun Asrani managed my account in a game I wasn't finding interesting. When a new update intrigued me, I returned to playing and realized Tarun had changed the Supercell ID details to his own. He gave me access for a brief time but later changed the password, claiming his email was hacked. I am unable to regain access as the Supercell ID is linked to my Gmail. I have tried contacting Supercell support, but automated responses are hindering me from speaking to a human. All I want is to recover my account, which I have invested five years in.

Good morning, I have been playing this game for over three years, and my account has been banned twice. I reacted to online bullying with a civil tone and a proper attitude, yet I keep getting banned. I have spent around $2,[redacted] in the past few years on this game. I recently reported bullying behavior and ended up getting banned for two days myself. I spend $5 per month regularly on this game and have never had issues with other games monitoring inappropriate behavior. As a parent of two children, I find it unacceptable to be banned for trying to protect kids online. I would like to speak to a supervisor immediately. I am frustrated by being penalized for trying to stop inappropriate and bullying behavior online.

Dear Sir or Madam, I regret to inform you that I have been hacked in my game, Hay Day. I had not played the game for a while and upon returning today, I noticed that some settings had been changed without my knowledge. For example, I was demoted from the leader to the co-leader of my farm community. I had dedicated many hours to building and leading this community, so it is disheartening to see everything undone. I am concerned about the security of your games and worry about being hacked again in other games. I kindly request that you investigate this matter and hold the person responsible for this accountable. It is unacceptable that individuals can destroy the efforts of others in games. Additionally, it would be helpful if you could provide a contact number in your response email. Sincerely, Luca G.

I am encountering difficulties logging into my primary Clash of Clans account, which I have been using since [redacted] or [redacted]. After a break from playing in [redacted], the devices I used for this account were lost. I am currently attempting to access the account through Game Center using my username "sharkkkkkkkkk," but have been unsuccessful. I can successfully log into my secondary account named "SlayerSnake J.R." I have all the necessary details for my main account, including the username "SlayerSnake," player tag #2R2COUR8, Town Hall level 9, and XP level [redacted]. I have additional information from an email sent to Super Cell Support on November 14, [redacted], regarding a potential hack. I hope this information helps in recovering my account so I can relive the enjoyable gaming experiences. I am willing to provide further details if needed. Thank you.

I am a TH8 player who needs help with my Clash of Clans account. Another player, whose name is Tausin, somehow got access to my account. When I try to log in via Google Play Games, I am prompted to enter a SuperCell ID linked to a TH10 account that is not mine. The email address Tausin used to link to my SuperCell account is [redacted] My TH10 account has a tag of L2PQOJRGU and my name in the game is Kashav. I have been playing COC for 4 years and just want my account back. If you need the email I originally used to connect to Google, please let me know. My TH10 account tag is 9ULJGR0 or O2Y under the name Kashav. Please assist me promptly, you can contact me through this email. Thank you.

My main account has been recently banned for 2 days. The message said, "You have been banned!" and under it was the reason: "Your account has been banned for 2 days due to disruptive behavior. Repeated offenses can lead to a permanent ban." I may have triggered this due to frequent attacks because I used 2 training potions last night and 3 this morning. I apologize if this violates rules, as I was unaware. My intent was to gather dark elixir for my Barbarian King and support my clan games because we only have 2 members. I had training potions I didn't intend to use, but circumstances changed when my brother, once Frozenwolf845 now Cloakzy, unknowingly promoted a new player to clan leader who then caused chaos. This situation led me to create my own clan named "FaZe" and participate in clan games using training potions, ultimately resulting in my ban notice. I'm seeking clarification on this ban and if warranted, I accept waiting out my suspension. Respectfully, Jaco V.