Subway Customer Service Issues

It's frustrating that it's impossible to contact you. It seems like you may not care about updating your menu anymore. I've been a loyal Subway customer for seven years, relying on their white egg for my low-cholesterol diet. It seems you no longer offer that option, which means I'll be switching to a different breakfast spot. I was also let down when you stopped offering apple slices, substituting them with applesauce, which isn't ideal for diabetics like me.

I am an employee at a store in Ireland and I need to make a complaint about the store owner. Since I started working there a few months ago, he has been mistreating the staff horrendously. Our concerns are not taken seriously, and we endure constant yelling in front of customers and excessive micromanagement that hinders our daily tasks. The owner frequently reduces people's hours based on personal preference, creating a toxic work environment that makes every shift unbearable for all employees. Many staff members have left in the past year due to his behavior, and it is crucial for someone to address our grievances as he refuses to listen. I am keen on discussing this matter with a representative promptly to seek a resolution. Kindly provide the appropriate contact details. Thank you for your attention to this issue.

Hello! I worked at Subway in Bishopville for nearly three years but have yet to receive my W2 form. Despite speaking with Maddie and trying to contact Jack Jivan, no progress has been made. Maddie mentioned that the form was mailed on January 31, [redacted], but as of today, February 8, [redacted], I still haven't received it. I understand the deadline for mailing W2 forms is before January 31st. Unfortunately, my attempts to communicate with them have been fruitless, and my visits to the Bishopville Subway have been met with attitude. Urgent action is required in this matter.

Today, I visited Subway to redeem a Buy One Get One free offer. I showed the cashier the deal on my phone and requested two sandwiches. However, the cashier mentioned coupons instead of honoring the BOGO deal. Eventually, I left without purchasing. Upon returning home, I noticed I was charged $14.61 for items I didn't receive. I am unsure about the next steps regarding this issue. Could someone please guide me on what to do next? Thank you.

I had a terrible experience with my order. I was overcharged and had to wait for 10 minutes at the store after ordering online. In total, it took 35 minutes for me to receive an incorrect Subway sandwich. The employees seemed undertrained. When I arrived, my sandwich was completely wrong, and they even had to question each other on how to make it. I used to work at Subway as an assistant manager, and I am very disappointed. I would like a refund or a coupon for the correct sandwich. I have been trying to contact the Midway franchise that deals with this store, but with no luck. I would appreciate it if someone from corporate could give me a call at [redacted]. Despite this bad experience, I enjoy Subway, but improvements are needed.

I recently purchased a foot-long sandwich with extra cheese and was surprised to see that I was charged $1.50 instead of the listed $1.00. During my interaction, Ms. Jamya Heard was unhelpful and seemed indifferent. Despite my questions, she remained on the phone and explained the extra charge for the cheese that was not added to my sandwich. This discrepancy led me to consider filing a complaint with the BBB. While the prices on the wall display $1.00, Ms. Heard insisted that the system reflected $1.50, which I couldn't verify on the cash register. The store number is #[redacted]-0, and this incident occurred on 3/7/20 at 3:08.35 pm. I am disappointed by the lack of cleanliness at this Subway location and the absence of a manager or supervisor on duty for support. I believe a call back to address these concerns is necessary. Thank you for your attention to this matter. Sincerely, Lynda M. Address: [redacted] Hwy 45 South, West Point, MS [redacted] [Phone number redacted]

I recently placed an order with Subway, but due to a mistake, I needed to cancel it. However, when trying to contact their customer service, I faced three instances of being hung up on and no response despite multiple attempts. The lack of assistance in correcting this error is disappointing, especially considering Subway's reputed customer service. I am now seeking a full refund for the order in question. The order number is DOC7CD46-39, placed on March 7th, [redacted], at 5:40 pm, with delivery to [redacted] Coors Blvd. SW, Albuquerque, NM. Despite receiving an email stating that my issue has been noted by customer service, I am yet to receive a refund or any further assistance. This entire experience has been frustrating and disheartening.

I visited the Subway at [redacted] Winchester Rd in Memphis, TN, store #[redacted]. I made an online purchase using a coupon from a text message for a buy one footlong get one free deal. When I got to the store, they wouldn't honor the coupon because it's a franchise, and the manager refused to give me a refund. This happened on 3/11/[redacted], and I left without my sandwich or a refund. I need assistance with this issue urgently. You can reach me at [redacted]. I have my receipt as proof of purchase. Thank you.

I suggest that a sign should be put up at the store specifying that the offers from Subway's text app may not be honored at that location. Additionally, it would be beneficial for the staff to handle such situations with more kindness. Refusing to refund the money for a paid sandwich is not good business practice. I was informed that nothing could be done after I purchased a sub online, leaving me without my sandwich or a refund. Unfortunately, I also lost the coupon offer upon clicking it, compounding the issue. I request a resolution by receiving a refund and having my Subway offer restored, or alternatively, receiving two free footlong sandwiches. Thank you.

Hello, my name is America C. I encountered an issue at Subway when I tried to use a promotion for a buy one foot-long sub, get one free offer. Upon arriving, I was instructed by the manager to place the order online. However, when other customers also inquired about the promotion, the cashier prioritized their orders over mine, despite me being the first to place an online order. Faced with a growing line and time constraints, I eventually had to cancel my order. The cashier mentioned I would need to seek a refund online. How do I go about obtaining my refund for the online order I placed on Mar. 10, [redacted], at 5:35 PM with order #405404E7-E8, which I have yet to receive?

I encountered difficulties ordering sandwiches from your website for about 30 minutes. The site was slow and displayed errors continually. Despite the issues, I persisted because I wanted to avail the buy one, get one free offer. However, the website's presentation of sandwich options is confusing. Unlike in a Subway store where I can customize my sandwich, online ordering is limited. I couldn't select two types of cheese or add extra meat beyond what's included. When trying to order a Turkey Bacon Signature Wrap without guacamole due to my avocado allergy, the website didn't allow me to customize. I ended up purchasing the wrap in-store, where surprisingly, they had no guacamole available. The online ordering experience restricts customization and doesn't fully adhere to Subway's slogan of "having it your way." It's disappointing that the website doesn't prioritize customer preferences as the store does.

Hello, I used to work at Subway, but I had a disagreement with a coworker which escalated. Despite not cursing in front of customers, my boss accused me of it. After a week of uncertainty, when I went to collect my paycheck, I was informed I needed to return my uniform. My boss hadn't communicated clearly that my employment was terminated. This lack of clarity left me feeling frustrated about the situation at the Subway on 40th and Dodge in Omaha, Nebraska. I would appreciate any help in resolving this matter.

I had a disappointing experience at SUBWAY® recently when ordering a buy one get one free foot-long through the app. The app only processed one sandwich, charging my debit card. The staff were unhelpful and impolite. The sandwich I paid for wasn't toasted properly and had minimal filling. I am disappointed and unsure how to receive a refund. Speaking with customer service proved challenging, leaving me unsure how to resolve the issue. This experience has deterred me from ordering online from SUBWAY® again. I hope to receive a response to address this matter.

I recently purchased four sub sandwiches from the Delavan, Wisconsin Geneva Street store. My order included a ham and cheese sandwich and a sub club. Unfortunately, in the middle of making the sub club, I was informed that they were out of ham. I was disappointed that this was not communicated to me earlier. Additionally, I found the quality of the bread to be unsatisfactory. The service lacked attention to detail as I was not given a receipt or offered one. I have photos of one of the uneaten sandwiches to illustrate my experience. Considering we spent over $24 on these sandwiches, I believe the staff responsible for baking the bread and preparing the sandwiches should be reviewed. I could not address this in person as the store had closed by the time I discovered these issues, prompting me to reach out via email. Thank you for your attention to this matter. Sincerely, John B. Email: [redacted]

On June 5, [redacted], I placed an order online at the Subway located in Mason, Ohio, inside Walmart, for a buy one get one free deal. I paid with a credit card and was informed that my order would be ready by 6:15 pm. Upon arrival around 6 pm, I found the store closed, with others experiencing the same issue. $7.99 was charged to my account, but I did not receive my food. I kindly request a refund of $7.99 for the undelivered food. Additionally, it would be appreciated if a gift card for two free subs could be provided as a goodwill gesture. Thank you.

I am displeased with the support I received after being referred to a lawyer for a $1 fee; this is not professional. My experience with ordering online from Subway and not receiving a response has led me to avoid Subway in the future. See below the conversation I had with the support person, which contains all the necessary details. I visited Subway#[redacted]-0 in Glassport, PA [redacted] on 5/31/[redacted] and was informed to place an online order for a promotion. I ordered 2 12" Steak & Cheese Subs, a 12" Roasted Chicken Sub, and a 12" Cold Cut Combo Sub but was charged the full price of $40.48. I am requesting a refund for one 12" Steak & Cheese Sub and the 12" Cold Cut Combo Sub. Walter S.

On 06/13/20, my partner and I ordered a Philly steak sandwich and a Subway melt through the Subway app. Upon returning home, we discovered I had been given a Subway club instead of the Subway melt I had ordered. When we showed the man our app receipt stating Subway melt, he insisted on his receipt showing Subway club. Despite acknowledging the system glitch, he refused to correct the mistake and became confrontational. We respectfully requested a refund after a frustrating interaction. Subsequently, I reached out to the manager via email, who mentioned wanting to resolve the issue but only spoke with his staff without addressing my concerns. The distance to the store was significant, totaling 60 miles for us due to this error. I seek fair compensation for the inconvenience, as evidenced by the discrepancy between our receipts. Your assistance in this matter is greatly appreciated. Thank you. K. M. King

The $5 footlong sub promotion for any kind of sub when you buy 2 is a great deal. Unfortunately, none of the Subway locations in Hayden, AL, or Jasper, AL, honored this promotion. Despite the appealing advertisement, the inability of the stores to apply the promotion has frustrated us. I had planned to buy Subway for future events and take advantage of the $5 promo, but after trying to purchase 4 subs for $40 instead of $20 online and not receiving the promotion, I am disappointed. This experience may lead us to seek alternatives for our business, as the advertisement didn't hold true in reality.

I have been a regular at this restaurant for a while, but unfortunately, I have experienced rude behavior from one of the staff members named Tracy, who happens to be the manager. Today's encounter was particularly unpleasant. I believe her attitude towards me has been biased, as I have noticed differences in how she treats black customers versus white customers, including myself. Despite trying to establish a friendly relationship like I have with another employee, a black guy who works on weekends and provides great service, I have faced consistent rudeness from Tracy. I am a very easygoing person, so speaking up about this issue is not something I take lightly. I frequent the Subway located in LaGrange, Georgia, within Walmart, on weekdays, but I have decided to avoid visiting during those times due to Tracy's behavior. I might consider coming on weekends when the other staff member is there. I am sharing my experience because I believe if she is treating me this way, she may be treating others poorly as well.

Today, I tried using the app for the first time and found it easy to place an order for curb-side pickup. However, upon arrival, despite trying to call multiple times as instructed, no one answered to bring out the order. Frustratingly, the only option to reach a person was by selecting the catering line. Unfortunately, the store was busy, and the drive-thru was not moving. As a high-risk individual, I was uncomfortable going inside. After waiting for 15 minutes, we left and went to Burger King. Disappointingly, I discovered my card was charged for the undelivered food. I kindly request a refund for the unfulfilled order.