Subway Customer Service Issues

I placed an order online for 4 BBQ sandwiches at Subway on El Norte Parkway in Escondido, CA, as part of the $5 footlong deal. Shortly after, David from the store informed me they only had enough for 2 of the sandwiches. I appreciated the heads up and mentioned I had already paid online. David said he would cancel the order. After finding out all nearby Subways were out of BBQ sandwiches, I called the same store back to see if they could make the 2 I wanted. They agreed and I added 2 turkey sandwiches to the order for the same price. However, I later discovered three charges of $21 on my account. Despite multiple attempts to contact the store and resolve this issue, I have been unsuccessful. It has been 2 weeks, and the lack of response is frustrating. Living 20 minutes away in a rural area makes it difficult to visit the store frequently, especially during Covid. I urgently need the two extra charges refunded to my limited budget.

I visited The Love's Travel Center in Hope Hull on 6/29 and decided to purchase a sandwich at the Subway inside. The initial transaction seemed to have an issue as the employee mentioned my card wasn't charged. After re-inserting my card, I received the receipt but later discovered I was charged twice for the sandwich. I reached out to customer service via email but have not received a response yet. I would appreciate any advice on how to proceed from here.

On Saturday, 8/15/20, I ordered two five-foot-long sandwiches for $5 each based on an advertisement but noticed the final total charged to my credit card online was more. In the Order Instructions, I specified the discrepancy and asked if the adjustment would happen at checkout. Upon arrival at the Subway, I inquired about the price difference with an employee wearing a mask. Due to communication issues caused by the dialect barrier, I struggled to understand the response. The employee suggested contacting Subway for resolution. I find it frustrating to have to correct this oversight on my part. Furthermore, I have repeatedly ordered the same sandwiches without receiving token credit and encountered issues with the customization of my order. The lack of condiments as paid for resulted in disappointment. Clear communication in English is essential, and I believe Subway should provide language courses for employees facing language barriers. I am dissatisfied with these experiences and would appreciate a refund for the overcharge and the missing token credits. Customer Name: John M W Order Number: EEBCECBE-1A.

I went to Subway Outlet in Sector 15, Faridabad, Haryana, India on August 16, [redacted], at 7:15 pm. I wanted a Veg Shami subway and noticed that the veg counter was also handling non-veg items. When I inquired, the staff confirmed they were using the same counter for both. Dissatisfied, I decided to cancel my order. I reached out to the executive later and questioned the practice, but the response was disappointing. The executive explained that they operated with a single counter for both veg and non-veg items per the store manager's and franchise's directions. I found this unprofessional and was upset with the lack of apology. I will not be endorsing this outlet to my friends and family due to this experience with Subway.

I recently visited a subway in my town and encountered a man without a mask ahead of me. Despite signs promoting contactless services and mask availability, the staff did not address the situation. I stepped out, then returned to find three people in line. When I questioned the lack of action regarding the unmasked individual, the staff seemed unaware and offered no clear explanation. It concerned me that the establishment did not enforce safety measures, even with alternative options like online orders and car drop-off. As someone in the food service industry, I believe they could have handled the situation better by asking the man to leave. The experience left me feeling dismissed and worried about the seriousness of the pandemic. If protocols are not enforced, I will consider taking my business elsewhere.

Today, I used the Subway mobile app to order from the Subway store at Iliff and Buckley in Aurora, Colorado. The app had a promotion of buying 2 footlong subs and getting one free. After paying through the app, I realized I was charged for both footlong subs. I went to the store and spoke to the salesperson, but they were rude and insisted I must have made an error in my order. The salesperson, who claimed to be the manager, refused to provide a refund for the extra sub. I believe I am owed a $5.00 refund or a gift card for the mistake. I am disappointed with the customer service I received and have a copy of the receipt showing I was served by employee number [redacted]. I hope this issue can be resolved satisfactorily.

I visited Subway#[redacted]-0 in Allen, TX on 8/27/[redacted] at 12:48 pm. My wife and I ordered our sandwiches and decided to eat in. Despite finding crumbs on our table, the associate insisted the table was clean. When we requested cleaning supplies, the supervisor declined to provide them. Concerned for our health and others, we cleaned the table ourselves with our own wipes and sanitizer. I expressed my disappointment to the supervisor with the lack of attention to cleanliness, especially during the current pandemic. Before leaving, a worker was finally sent to clean the tables. I found the supervisor's attitude and response unsatisfactory. Thank you for addressing this issue.

Hello, I purchased a sub from your app for in-store pickup. I am quite particular about my subs and always request sauce on the side. Despite ordering extra sauce, I was disappointed to receive only a small amount. When I spoke to an employee about this, they insisted it was all they could provide. This was a new and frustrating experience for me, as I have never encountered such an issue at a Subway before. Additionally, my husband's sub was far from satisfactory. Despite requesting light cucumbers, he received an overwhelming amount. The tuna sub was drenched in sauce, not cut in half, and assembled poorly. We both requested extra lettuce but hardly received any. Regrettably, we had to discard both subs as they were inedible. This experience was highly disappointing, and I hope it can be rectified. Thank you.

I ordered a six-inch roast chicken sub using a buy one get one free coupon. However, the clerk added pepperoni and teriyaki chicken without informing us of the extra cost, charging us $8 more. I feel like we could have gotten a footlong with all the fixings for the same price instead. I definitely feel ripped off and would like a refund for this deceptive practice. I tried contacting the phone number provided but only reached an automated system without a live person to address my concerns.

On September 19, [redacted], I placed an online order at Subway store #[redacted] around 6:55 pm. Upon arriving, I was informed by the customer service representative that they had no bread ready and it would take about an hour to make some, but they were closing at 9 pm. The staff member suggested canceling the order as they couldn't fulfill it immediately. Unfortunately, the employee hadn't checked the order machine and was unaware of my specific order. I was disappointed with the lack of managerial oversight, as leaving an inexperienced employee to handle such situations was concerning. The staff member struggled to process my refund and even breached privacy by sharing the manager's contact details. It was frustrating to see my order forgotten and left unprepared in the back of the store. While I want to avoid sharing this experience on social media due to previously good encounters at Subway, I believe there is a need for improved training and organization at the store.

Hello, I am GetHuman[redacted]. I had an issue with being overcharged for two toppings on a six-inch sub without being informed of the additional cost when ordering. After reaching out, I received an email apology from the location manager and Rick Cudney, Field Consultant at Subway Developments [redacted] Inc. They expressed apologies and a commitment to improvement. I subsequently emailed Mr. Cudney, requesting an incentive for a return visit to Subway, but unfortunately, I did not receive a response. My advice is to not be intimidated and seek out the manager directly for a resolution. Thank you and have a good day.

I visited the Subway at Shoregate in Willowick, OH a few weeks ago and encountered an issue with redeeming my survey coupon for two free cookies. Despite showing printed proof of the offer, the owner insisted it was only for one free cookie. After returning with additional copies clearly stating "TWO FREE COOKIES," the owner still did not honor the promotion. I am disappointed with the lack of resolution and feel frustrated by the situation. To resolve this matter, I am considering visiting a different Subway location in the future, where I hope to redeem my coupon without any problems.

I have been charged $15.80 on my Subway card ending in [redacted] after attempting to place a mobile order for two subs and get one free at the store located in Henderson. Despite being at the physical store, the mobile order did not go through properly, and I ended up not receiving the sandwiches. Even after discussing the issue with the manager Bianca, the store did not acknowledge my order. I currently have a balance of 14 cents on my card after the unauthorized charge. I am seeking a full refund of $15.80 back to my Subway card. Thank you for your assistance.

Hello, I am requesting a full refund of $15.80. I encountered an issue with my mobile order at Subway store [redacted]. After ordering sandwiches through the app to avail of the buy-one-get-one-free promotion, the store did not prepare my order. When they eventually tried to make the sandwiches, they wanted to charge me an additional $15.80. I spoke with the manager, Bianca, who explained that such occurrences were common - where orders made on the app do not register in their system but still get charged to the card. Despite their acknowledgment of the issue, they were unable to assist or provide the ordered items. I respectfully declined their offer to remake the sandwiches at an added cost. I have been unable to reach Subway customer service for assistance. Therefore, I kindly request a full refund of $15.80 to be credited back to my Subway card ending in [redacted]. Thank you for your attention to this matter.

I placed an order through the app, but it showed as "did not go through" twice. No confirmation email received. Next day, noticed three charges on my account totaling $49.44. Store confirmed no orders were received. Unable to reach customer service for three days. Incident on Sept 28th. Seeking reimbursement for the erroneous charges. The charges on my bank statement are under "Point Of Sale Withdrawal / SUBWAY 1[redacted][redacted] OHUS." Looking for guidance on how to resolve this issue. Thanks.

I had difficulty ordering the buy one, get one free deal. When I went to the store, I only ordered two sandwiches instead of three, and they couldn't accommodate my request. I paid $16.24 for the two sandwiches. I expressed my disappointment to the staff and mentioned I might contact corporate. The communication barrier with the first staff member, who didn't speak English well, led me to wait for another lady. Despite these issues, I do enjoy your sandwiches. I'd appreciate it if you could address these errors. I had trouble with the app before, receiving untoasted toast and insufficient veggies. I was excited about the bogo deal to feed a group, but not being able to afford the third sandwich was disappointing. Furthermore, my receipt didn't have the store number or any other necessary information, and the staff didn't provide me with a receipt attached to my bags.

I recently visited a Subway restaurant and encountered a situation where the worker and the person at the register were not wearing masks, even though I requested them to do so due to the ongoing pandemic. They mentioned they had asthma, but it still made me uncomfortable as a customer. The interaction escalated when I decided not to proceed with my order, and the employee responded rudely. It's important for all individuals, especially those in customer-facing roles, to adhere to safety guidelines during these challenging times. If someone cannot wear a mask, opting for a face shield could be a good alternative to ensure everyone's safety.

I entered the kitchen and noticed that some of the staff were wearing their masks improperly, not covering their noses. When I brought it to their attention, they initially denied it but eventually corrected it. However, I am concerned about the manager's lack of oversight in ensuring proper mask-wearing and potential exposure to contaminants. Especially with the virus's one-week incubation period, it's crucial for all safety measures to be followed. The food preparation methods also raise uncertainties regarding virus transmission. The manager's behavior, wearing her mask improperly upon my departure, further adds to my distrust. I feel it's essential for all staff to adhere to safety protocols consistently. A suggestion to consider could be replacing the manager if they continue to neglect customer safety. In public settings like this restaurant, it's crucial to prioritize customer well-being. Although I wore a mask for protection, it seems the staff's attitude lacks the same level of care for customers like me. - J. L.

To Subway, I have noticed a trend of Subway trash being carelessly littered in my front yard in our historic neighborhood. To address this issue, I am adjusting my home cameras to capture footage of the vehicles belonging to these individuals. Our community plans to implement a camera system that can identify car tag numbers of litterers and will report them to Captain Raymond Cochran of the Southside Precinct. If Subway truly cares about the environment, each franchise must inform customers of the $[redacted] littering fine, promote a sense of responsibility, and deter such behavior. The littering reflects poorly on Subway, and action must be taken across all franchises to address this issue. The two closest Subways are located in Five Points South and on 20th Street in Birmingham. If Subway litter continues in our neighborhood, a boycott may be initiated. Thank you, D.C., Redmont Park Historic District Foundation Executive Director

I have been a loyal customer at Subway for over two years. Recently, I've encountered an issue with the Subway app that prevents me from using it to pay for my purchases. Despite my attempts to troubleshoot by logging out, reinstalling the app, and adding multiple Subway cards, the problem persists. The error code displayed is "AppException: Stored payment requires either a paymentToken or securityToken." I use an iPhone Xs Max running iOS version 13.7. Your assistance in resolving this matter would be highly valued. Sincerely, Michael H.