Stripe Customer Service Issues

As a Shopify merchant, we recently encountered a chargeback from a customer regarding a $[redacted] order they initially confirmed and received. To prevent fraudulent transactions, we ensured constant communication with the customer throughout the purchase journey, providing product photos, packaging details, tracking numbers, and verifying billing information. Despite our thorough efforts, we lost the chargeback dispute even with substantial evidence. After seeking assistance from Shopify, they advised contacting Chase, the processor of the chargeback. However, Chase stated I wasn't listed in their merchant system and directed me to Stripe, Shopify's payment gateway provider, for further support. I am currently awaiting resolution on this pressing matter. As diligent entrepreneurs, it is disheartening to face such circumstances where customers exploit the system. Your help in resolving this issue would be greatly appreciated. - Trung V.

I recently created a Stripe account for our new website. Within the last 24 hours, I received three emails regarding a fraudulent payment on our site. The latest email from Stripe mentioned that unauthorized charges were detected, resulting in the inability to accept payments for www.psftc.org. Refunds will be processed within 5–7 business days, but may take longer to reflect on the cardholder's statement. You can view the charges to be refunded on your dashboard[1]. We regret that we can no longer provide our services due to these circumstances. If you feel there has been a mistake, please complete the form to help us review your account promptly.

Due to a special offer, the delivery charges were mistakenly added to the sale price of the goods. We promptly refunded the delivery amount to the customer, Mr. S. Menghini, for a total of €[redacted]. However, Stripe informed us that they could no longer work with us. As a result, the refund has not been processed for Mr. Menghini, nor have the funds been deposited into our bank account. We are eagerly waiting for either the refund to reach our customer or for the amount to be transferred to us so that we can proceed with shipping the goods to Mr. Menghini. This transaction took place on the 13th of April, [redacted], and we have been dealing with this issue for almost a month now.

I organized a fundraiser on Facebook a couple of months ago, but I have yet to receive the proceeds. According to Facebook, you were the company handling the processing of the funds. I've received several emails indicating there is an issue with the payout. Initially, it was mentioned that it might be a routing issue, but after checking, the correct routing number was confirmed. Strangely, my bank has no record of any deposit attempt being made. Despite reaching out to both your company and Facebook, I have not received any meaningful assistance or a direct point of contact. I'm uneasy about sharing personal information online and would prefer to avoid doing so again. I urgently request to be contacted by a representative from your company to resolve this matter promptly. Alternatively, I suggest issuing a check to Wilma Taylor at [redacted] South Cregier, Chicago, Illinois [redacted] to bring closure to this situation.

I am encountering an issue that has me at a standstill. I trust you can provide some guidance. I'm an entrepreneur in the music industry, and I manage the sale of my products through my website using Squarespace, and the payments are processed through my Stripe account. After relocating to California and switching banks, all my recent sales have been sent to a bank account that is no longer active, leaving my funds in a state of uncertainty. Despite my attempts to access my Stripe account, reset my password, and update my bank details, I have been unable to do so because the original email I registered with, [redacted] via G-Suite, is no longer in use. As a result, I cannot recover my password, and I suspect there is a significant amount of money sitting in my Stripe account awaiting transfer. I would greatly appreciate assistance in verifying my identity, creating a new login, and obtaining access to my account. Additionally, having access to a customer support phone number would be beneficial. Thank you for your anticipated help. Best regards, Dylan

I've reached out to Stripe's support multiple times this week regarding my missing payouts. They have been giving me vague responses assuring me they will get back to me promptly, but have not provided effective solutions. My account has been blocked, and although I understand and accept this decision, I had pending payments from customers that I needed to receive. I have already purchased and shipped products to these customers totaling over $[redacted]. I can provide invoices as proof. Upon checking my Stripe account, I discovered that the money had been refunded to my customers without my consent. This has put me in a difficult situation as I have already paid for the products and shipping costs. I am losing money and my business is at risk of going under due to this situation. I am desperate to get the money back but the support team keeps promising to follow up promptly without delivering. Can anyone offer me guidance on what steps I should take next to resolve this issue?

Dear Jack or anyone from Stripe support, I have been trying to reach out for assistance regarding an urgent issue for almost 2 days now. We are facing potential consequences with our customer base if this matter is not resolved promptly. Sincerely, Scott Subject: FW: Your Stripe Account for shoppingboss.com Hello Jack, I am following up on the email thread from yesterday. Our live production campaign relies on Stripe processing, and we want to prevent any sudden disruptions as stated in the message we received last night. Maintaining our A+ BBB rating over the past 9 years is crucial to us, so we strive to deliver top-quality services to our customers consistently. Could you please update us on the status of our account based on our previous communication on May 28th? I am available for a call if needed. Thank you for your assistance, Scott Johnson CEO of Broadway Media Group, Inc. dba ShoppingBoss

3B Medical, a medical device manufacturer, primarily operates in B2B transactions using a bank merchant option with no fraud issues. Introducing eCommerce, transactions were directed to PayPal and Stripe. While no problems occurred with PayPal, Stripe faced a 2% fraud rate leading to account termination without prior communication. The lack of responsiveness from Stripe indicates poor security measures. Attempts to contact management were unsuccessful with only Support available. The termination negatively impacts B2B processing, even though eCommerce was a small portion of total operations. Desired resolutions include direct contact with Stripe management, removal of the unjustified TMF blacklisting, and a detailed explanation via email regarding the issue.

I am Felix Chetta. I have been receiving fraudulent charges from Speed Crate for the past 3 months. Despite blocking them last month, they still managed to charge my credit card this month. I have never had any dealings with them and do not intend to. I am writing to inquire if you, as their credit card processor, can assist in stopping these charges. I attempted to contact them directly without success. Any help you can provide would be greatly appreciated.

I have been waiting the whole day for urgent assistance. I require help with setting up products on my website to ensure a smooth purchase process for customers. It appears that I can only add subscription-based products currently. I have received the following information: During the conversation, mention to Stripe that you are using a WordPress website with WooCommerce for ecommerce. We need Stripe to verify the ability to have individual products for sale on the website, utilizing Stripe as the payment gateway for checkout. Please confirm with Stripe that setting up products directly in the Stripe account is unnecessary; products only need to be configured on the website/WooCommerce. Customers should be able to select products and checkout using the Stripe payment gateway.

I am following up on my dispute with ParkBench. I signed up for their service on Thursday night and called to cancel on Monday after realizing the requirements were not feasible for me, involving taking videos with business owners. I hadn't even set up my profile on the website yet. Despite this, they refused to refund my money, citing non-refundable fees. No one mentioned this before I signed up, and the process was so quick I didn't get to review the contract. I believe this is unfair and preys on consumers like me. I am requesting a full refund of $[redacted] charged to my credit card. My name is Maha Dadoush. My phone number is [redacted].

We are experiencing difficulties processing payments from customers who use Visa or Mastercard. Transitioning from Testmode to Live for the "Payment Method" activation is not successful. This issue is resulting in significant challenges for us, leading to a loss of customers. Despite multiple attempts to reach out via email, we have not received any responses. Additionally, we are unable to locate alternative contact methods on your website. Urgent assistance is required to address this matter promptly.

I have been receiving strange notifications about money transactions and logins from different states on my account. Most concerning is an email stating that my two-factor authentication was disabled. When I attempted to login, the website could not find my email associated with the account. I was able to access my account earlier and noticed upcoming transactions, but now it seems as if my account has disappeared.

I need assistance with addressing a disputed charge involving Diane Rossello. While attempting to pay for her son, Ben Mills’ Strong Interest Inventory test, Diane Rossello accidentally opened an account in her name. Upon realizing her mistake, she completed a correct form for her son to take the test on our website, www.paladinexec.com. There was a duplicate charge because the names on the order forms differed, and we just discovered the duplicate order. The charge for Diane Rossello needs to be refunded, and the charge for Ben Mills should stand. I am seeking direct contact with a representative to resolve this matter. Thank you, Susan Girard Paladin Associates [redacted] [redacted]

On August 29, [redacted], while reviewing my Visa online account, I noticed a pending charge to VP*Steve Scalise for $25. I made a one-time donation last month and did not sign up for a recurring donation. I did not authorize the charge on 8/29/[redacted] or any future charges. I anticipate the prompt removal of this charge, otherwise, I will reach out to my Visa Card fraud department. Thank you, John C Weaver, Independent.

Hi Aaron, Our system has flagged some charges that appear to be unauthorized by the cardholder, indicating that the credit or debit card owner did not authorize these payments. Due to this, we will no longer be able to process payments for enbizdev.wixsite.com/website. Refunds will be processed within 5–7 business days, although they may take additional time to reflect on the card statement. Please check your dashboard for a list of charges that will be refunded[redacted]. We regret that we are unable to continue providing services moving forward due to our strict policies. If you believe there has been an error, we are keen on resolving the issue promptly. To assist us in reviewing your account, please fill out the following form:

I received an email from Stripe informing me that my account will be closed. The email states that my business does not meet their current account requirements and they are only able to support accounts in certain countries. They express regret for not being able to assist at this time but mention their dedication to expanding services globally. They offer 14 days to transition to a new provider and assure continued fund payouts. Although they cannot support my business now, they wish me luck and hope for future collaboration once services are available in TR. The email is signed by Leo from Stripe.

I am looking to speak with a representative about my account. I recently received a payment from a government agency, but Stripe has claimed it was declined and is now issuing a refund for insufficient funds. I believe the payment is valid, and I am confused as to why this is happening. It would have been helpful if they had contacted me before taking any action. I am frustrated by the lack of phone support, which was promised when I signed up. I need to resolve this issue as soon as possible. Thank you.

I serve as the treasurer for the Waterbury Neighborhood Council, a non-profit organization. We currently utilize a Stripe account, with emails directed to [redacted], which is currently routed to a previous member no longer affiliated with our council. Recently, we transitioned our banking services from TD BankNorth to Thomaston Savings Bank. I have identified two payments totaling $50 each, dated 9/25 and 9/27, that should be redirected and deposited into our new Thomaston Savings account. Unfortunately, I am currently unable to access the account to make the necessary changes.

I have been charged for a recurring payment when I only intended to make a one-time donation to Steve Scalise Strip.comLA. The donation ad appeared as a pop-up on my phone, and when I tried to exit the site, the recurring donation option was conveniently placed exactly where the back button on my phone is located at the bottom. It seems these companies strategically position the recurring donation section to overlap with the phone's exit mechanism. I have learned my lesson and will avoid making donations through my phone in the future.