Stripe Customer Service Issues

Our password was changed and two-step authentication was added to our account without our knowledge. Despite attempting to reset the password, the system now asks for two-step verification. When trying to download the account recovery form, it requests the password, which seems counterintuitive. We recently received a call from someone unfamiliar with our church concerning a fraudulent $[redacted] charge on their credit card. This situation raises concerns that our account may have been compromised.

As a Finnish Stripe user with a Wix-based online shop connected to the Stripe payment method, I have encountered significant issues with Stripe's functionality resulting in 16 recent failed transactions. After reaching out to Stripe for support, I received a response regarding unauthorized charges on my account leading to a discontinued service. Despite my willingness to rectify any mistakes, the provided verification link was unresponsive and lacked further guidance, leaving me confused and frustrated. The lack of direct communication about these issues and their impact on my business, as well as the inconvenience caused to my customers, has deeply disappointed me. I urgently seek assistance to resolve this matter promptly and restore seamless payment processing on my website, an essential service I have invested in.

I am Michelle D. I cannot access my Stripe accounts to disconnect the old one. After setting up a new email and Stripe account, I encountered issues with the recovery texts going to my old phone number, which I no longer have. The recovery code is also not effective. The reset link provided is not resolving the problem. I urgently require assistance as I have clients waiting for their payments since Friday.

I had an awful experience with an online company named KasperJoy. They failed to deliver my order from five months ago. After numerous email threats, they claimed to issue a refund to Stripe Connect, a platform I am unfamiliar with. Despite contacting Stripe Connect, they had no information regarding my refund. I am frustrated and seeking answers on the whereabouts of my $88 refund. KasperJoy lacks transparency, with no phone support and only generic email responses. I am determined to get my money back and ensure KasperJoy faces consequences for their actions. My name is Adam Owens, you can reach me at 1-[redacted]. I urge you to contact me promptly to resolve this matter.

Yesterday around 5:00 pm, a guest named M. Conti booked a guided tour for two people with my business, French Connection Tours, in Nashville, TN, costing a total of $[redacted]. It is now Friday, March 1st, at 7:35 am, and I have not yet received any funds or information from Stripe in my USBANK account. I urgently need confirmation that the payment will be transferred to my business account as the guests have their tour scheduled for today at 12:30 pm.

Please assist me in promptly transferring the funds to my bank account. It is concerning that my transactions are being held for verification due to my email domain, which has remained the same for the past three years. As a loyal customer of Stripe since 3 years ago, I find it disheartening that sudden changes are affecting my business operations. My company relies on Stripe to process transactions and carry out financial tasks efficiently. The inexplicable delay in releasing my funds puts a strain on my business obligations. I trust that Stripe will address this matter promptly so that I can manage my business seamlessly. Kindly transfer the amount of $1,[redacted].95 to my bank account without further delay. Desiree B. Phone: [redacted]

I recently had a customer order hair from my company. The shipping was delayed due to bad weather, so I decided to have the hair express shipped to them to speed up the process. The customer received the hair but was unhappy with the lengths. I offered to refund the $80 price difference or send longer hair, and the customer chose to receive longer hair. I made it clear that sending longer hair would take a few weeks and that the customer agreed not to dispute the full amount. Unfortunately, the customer disputed the charge with their bank without informing me. The hair was supposed to be sent on February 25th after inspection, but the customer filed a dispute beforehand.

I can't access my Stripe account while trying to do my taxes. The verification code didn't come to my phone, and after clicking "resend" multiple times, I can't use my phone for verification. I also don't have the recovery code. I need to unlock my account to complete my taxes. Additionally, I don't believe I received a 1099K tax form from Stripe.

Hello, I have also sent two emails regarding my issue. I tried to purchase a DVD from Cafe DVD online. During the checkout process, they requested my mobile phone number to save me as a customer. I provided my credit card information, but received a message stating that my order could not be processed at that time. However, somehow I ended up on Stripe, a feature to save credit card details for future purchases. Subsequently, I received a text from Stripe thanking me for joining. I do not want my information stored on Stripe, as I do not order frequently and see no need for this service. I have opted out of receiving text messages. How can I cancel any association with Stripe on my cards or future orders? Since my initial order did not go through, I assume my card will not be charged and the order is canceled. But I need guidance on canceling any services linked to my accounts. This situation is causing me a lot of stress.

Subject: Hubbard Broadcasting Inc. Registration Refund Notification Hello, We wanted to inform you that your refund for Hubbard Broadcasting, Inc. registration has been successfully processed. Please keep this email for your records. Amount Refunded: $[redacted].00 Refund Date: February 26th, [redacted] at 4:25 pm CST Thank you, The Handshake Team

I received a notification from Stripe the day after the initial payment stating it was an unauthorized transaction. I immediately reached out to my first client about the matter. My client assured me it wasn't him and even verified with his bank, which confirmed no chargeback was initiated. I asked Stripe for evidence regarding the unauthorized payment since both my client and his bank confirmed it was authorized. Despite multiple attempts to contact Stripe, they have not responded to my emails or provided any evidence. They proceeded to refund the initial payment without any confirmation or review. I have contacted Stripe several times before and after the refund, but unfortunately, I have been consistently ignored.

I've been awaiting Stripe to transfer the funds to my bank account for nearly four months. On their website, the money is still displayed in my dashboard. They claimed it was refunded due to unauthorized usage, but the funds remain on my account with no disputes filed against it. The expected deposit date was Jan. 14th, [redacted]. Despite the payment being successful and Stripe receiving their fee, I have yet to receive the funds. I've contacted them multiple times via email and their support page but have not received any response. Considering legal action, although the cost might exceed the $[redacted] I'm owed. Could someone advise on how to reach out to Stripe? Thank you.

I am currently hosting several websites on WIX and have encountered a problem during the checkout process. An error message pops up when attempting to make a payment stating: "There is a problem with your payment. We weren't able to process your transaction. Please review your payment details and try again in a few minutes." After contacting WIX for assistance, I was directed to Stripe, as the issue seems to be related to payment processing. One of the transaction IDs experiencing this issue is 3f9accd3-3e1e-4c28-973f-d95ebb53ddfa.

Hello, I'm reaching out regarding the Stripe service that manages monetary transactions for Facebook. A few days ago, I initiated a fundraiser to assist flood victims through a humanitarian cause. With the community's support, we quickly surpassed the $2,[redacted] CAD goal. Upon reaching over $3,[redacted], Stripe requested my Canadian SIN number. Given the caution surrounding sharing SIN in Canada, I've reached out to Stripe four times, emphasizing the need for an alternative form of identification. Although they acknowledged once and mentioned a prompt response, I have not received any further communication after 1.5 days. Subsequently, Facebook notified me that failure to provide my SIN would result in the fundraiser's closure. Today, I learned that Facebook has indeed closed the fundraiser, stating that all contributions will be returned to donors. While navigating through Facebook on my laptop, I noticed a contact button within the SIN submission prompt, which I missed on the mobile app. I have contacted Facebook about this issue but seek your assistance in accepting an alternative form of ID to facilitate the proper conclusion of the fundraiser and access the funds for the intended charitable cause. Your prompt help in resolving this matter is greatly appreciated. Thank you, Hida

OfferUp requested that I provide my full social security number and photo identification for payment after I ship an item. I am uncomfortable with this and would like my social security number removed from their records once I am paid. I intend to ship my item in the next couple of days. I understand that this may affect my ability to use OfferUp in the future, but I prioritize keeping my information secure.

I am struggling to access my Stripe account because the email I initially used is no longer active. This issue is preventing me from making any changes or accessing my account. I attempted to use three different emails that I thought might be associated with the account to reset my password, but none of them worked. When I tried to reset the password, the system was unable to send the email, confirming my suspicion that the original email address is outdated. The old email address in question is [redacted], which is no longer in use. The correct email address I'd like to update it to is [redacted] I urgently need this matter resolved as I have a pending sale that I am unable to finalize. Thank you for your assistance. ~Lisa

As a Canadian restaurant corporation using a third-party food delivery service, we were asked to provide a copy of my Canadian Passport by the food delivery company as part of their verification process. Despite my bank's advice against sharing personal information, the food delivery company insists on this additional documentation that includes personal details. We have already provided our business banking information, license, and proof of incorporation. We have been operating for 12 years as a legitimate Canadian-owned corporation. My banking institution holds our legal documents securely, and we are currently stuck in a situation where the food delivery service requires more information while the bank advises caution.

Hello, I attempted to sign up with your service through Samcart, but encountered an issue. I am trying to understand what is needed to activate my account for selling purposes. In an email from Stripe Support, they mentioned that my business, facebook.com/mjeffreyrutledge, presents a higher risk level than they can support. Despite having a successful track record as a lawyer with good credit and past business ventures, I was denied without a clear explanation. I also received conflicting emails indicating I was approved but with a 7-day fund hold for new users. I feel frustrated and confused by the lack of transparency in the rejection. I am willing to provide more information or discuss further if needed to resolve this issue and prove my eligibility. Your prompt clarification or a call would be greatly appreciated. Thank you. Sincerely, MJR, Esq. [Redacted]

Hello, We have a Stripe account for our electric bike rental business and we currently use authorization holds to secure £[redacted] deposits. However, we are looking to extend the hold from 7 to 8 days to accommodate our weekly rentals. I have a few questions: - Can the 7-day authorization hold be extended to cover 8 days? - Is the 7-day authorization hold for a full [redacted] hours from the time it's initiated, or is it based on full calendar days? - For instance, if a customer rents a bike at 9am on a Saturday and returns it the following Saturday at 5pm ([redacted] hours later), would this be within the hold period? - If the hold is indeed limited to [redacted] hours, could we charge a customer's card and then refund it after more than 7 days? Any insight you can provide on this matter would be greatly appreciated. Thank you, Dave

I have two accounts with Stripe and I'm looking to consolidate them. One is in my name, Melinda Goudeau, and the other is under e4counseling, possibly linked to my name via Simple Practice. I previously had an account with Simple Practice before my surgeries, and I recently reconnected with it. I'd like to know if it's the same account as before. Another question I have is regarding a $30 charge on a patient's credit card that I don't see under the Melinda Goudeau account. Despite the notice that payments may take up to seven days to confirm, I don't see the pending charge in my dashboard. I don't want to double charge the patient, so I want to verify if there's a pending charge. Thank you for your help!