Stripe Customer Service Issues

My account has been locked due to fraudulent activity, and I am unable to access it to check for issues. I use the payball app for work, where my boss approves my paycheck, and the money is supposed to be transferred to my bank account through Stripe. However, I haven't received any payments for a while. I reached out to customer support via email on their website last week but have not received a response yet. I submitted another request today because I rely on this money to pay my bills as a college student. I only have a debit card with M&T Bank and have not made any transactions over $[redacted]. I have no other bank accounts linked with different banks. I don't frequently use my Stripe account, but I understand they are responsible for transferring funds from payball to my bank. I have confirmed with payball that everything is in order on their end, but the money is not reaching my bank account through Stripe. Your assistance in resolving this matter promptly would be greatly appreciated. Thank you.

I am a driver with DoorDash, using my wife's old phone since I lost mine. I encountered an issue with my Fast Pay because the names on my DoorDash and Stripe accounts didn't match. After multiple attempts to resolve this with DoorDash, it seems that when I downloaded the app on my wife's old phone, it linked my Stripe account to her name due to the ownership of the phone. This mix-up is preventing me from working and earning money. With the holiday season approaching, I need to resolve this quickly. DoorDash has been unhelpful so far, and I'm unsure of how to proceed.

Hello, I have a few inquiries. Firstly, I'm looking to verify my account as a business based in Venezuela. Additionally, I'd appreciate guidance on utilizing the service. Even though transactions are in dollars for my company, I want to confirm this detail. Lastly, can I connect my personal account to receive funds through the service and later open a company account?

I was charged $6,[redacted].00 on my Wells Fargo/American Express card by Stripe on August 21st for items I wanted to buy from KG Lifestyle. Unfortunately, the merchant did not receive the funds, and the amount was not refunded to my account. Despite the merchant's attempts to contact you, there has been no resolution. Today, I provided my bank with the necessary information. I insist on the immediate refund of the funds to my card. If the refund is not processed promptly, I will escalate the matter to the Consumer Protection Agency and the state Attorney General.

We recently received a payment through your system by mistake. Unfortunately, we are unable to access the funds, and despite our efforts, we cannot refund our customer directly through your platform. We kindly request immediate assistance in resolving this matter to avoid further action. Thank you for your prompt attention to this issue.

Hello, this morning I attempted to log into my account and reached the verification code step for it to be sent via text to my phone. Unfortunately, I did not receive the code despite clicking "try again" multiple times. I lack the additional information needed to access my account. For further assistance, please contact me at my desk at [redacted]. I also have other account-related issues to address. Thank you, Tamiko Dargan.

Dear valued partner, We are grateful for your support and partnership in our business. Your services are crucial to us, and we value your reliability as our payment provider. We understand that our business may pose a higher risk, but we are committed to fulfilling our clients' orders promptly as we have the necessary funds available. Each day, orders are being processed and sent to our supplier with payments in place. We propose holding a minimum reserve amount on your platform, which could be accessed after a set time period or upon successful delivery to our customers. This reserve could encompass the total amount of transactions made through your platform. Our company is based in Switzerland, and our online store is the focal point of our operations. We have taken measures to prevent any issues or complaints since integrating Stripe with our website. We kindly request your patience and cooperation, as we are willing to maintain funds on your platform as reserves as needed. We eagerly await your response. Sincerely, Hyper Phoenix [redacted] +41 78 [redacted] 21 40

I forgot my password and requested a code thinking it would be sent by email. Instead, it was sent to my phone, which I currently don't have access to. In the meantime, I remembered my password, but when I try to log in, it prompts for the code sent to my phone. I also have the 25-digit code received when signing up, but it's on my laptop, which I can't access at the moment. I have my password; I just need the ability to log in.

I am having trouble understanding why the uploaded documents are being rejected. We are a non-profit foundation, so we may not have the specific documents requested. I have uploaded the "Registraz PF ONLUS" and the statute dated 12-11-15. Is it possible to provide a telephone contact? My number is +[redacted]31.

I had no prior knowledge that Upcrowdme.com would be making recurring charges to my account. I tried contacting them at 1 [redacted], but the number appears to be disconnected. I also sent an email to [redacted], but it bounced back as undeliverable. I believe I left a message on their Facebook Messenger as well. Regardless, I am requesting a refund. Thank you.

I need to update my bank account information to a new account. I am having trouble logging in with the current passwords. When I try to reset the password, the system requires sending an SMS code to a phone number on file, but that number is now a landline and cannot receive text messages. This situation has left me unable to access my account or contact customer support by phone, which is quite frustrating. I am considering switching to a different bank at this point.

Hello, I have two inquiries. 1) A customer payment of $18.98 in USD was refunded to them even though their package was delivered. They did not request a refund, and it shows as "refunded" under the customer name Gina Dimalantagurung on Dec 21, [redacted], at 9:44 AM. The tracking details confirm delivery on December 25, [redacted]. 2) I am having trouble connecting my Bold Subscriptions app to Stripe as our Stripe account seems to be inactive. Please advise on how to resolve this promptly. Thank you, and I await your assistance. Best regards, Anshul

My parents have been unknowingly charged for a subscription from web healthfulonline.com linked to your company for the past two months. They do not speak English and could not have subscribed. It is concerning that scammers are using your platform. Despite canceling the card, they have received no assistance in recovering the losses. The bank is unhelpful due to the language barrier and cannot call the provided number. The number +45 [redacted]0 is associated with other scam websites. Emails also yielded no results. This health website is clearly associated with fraudulent activities, as indicated by similar complaints worldwide. The incident arose after my father purchased shoes from Anechloe.com, a new Polish website. While awaiting a payment confirmation for the shoes made through your service, my parents were tricked into further payments for delivery, leading to the unauthorized subscription. The uncooperative health site and unhelpful bank have left us unsure of what steps to take next. It is disappointing that your company inadvertently aids scammers. Since I have not used Stripe or signed up, I lack login details.

MR. F.B. CHALE EMAIL: [redacted] PASSWORD: fermanu5791 TO: STRIPE SUPPORT 1) IN THIS DATA TABLE, TO CREATE THE ACCOUNT ON THE PAYMENT PLATFORM: STRIPE 2) EN ESTA TABLA DE DATOS, PARA CREAR LA CUENTA EN LA PLATAFORMA DE PAGOS: STRIPE 3) WHAT DATA SHOULD I ENTER IN THIS FIELD? I AM CREATING THE ACCOUNT WITH MY INFORMATION ONLY AS I DO NOT HAVE MY FUTURE CUSTOMERS' DATA. IF THEY ASK FOR MY CARD DETAILS, WHAT SHOULD I INSERT? 2) ¿QUÉ DATO DEBO INSERTAR EN ESTE CAMPO? ESTOY CREANDO LA CUENTA CON MI INFORMACIÓN SOLO, YA QUE NO POSEO LOS DATOS DE MIS FUTUROS CLIENTES. SI SOLICITAN LOS DETALLES DE MI TARJETA, ¿QUÉ DEBO INSERTAR? 3) WHEN I CLICK ACCEPT, I RECEIVE AN ERROR MESSAGE ABOUT Descriptors can’t contain common terms or common website URLs. 4) WHAT ARE COMMON TERMS OR URLs OF COMMON WEBSITES? 5) THE AVAILABLE SPACE ONLY ALLOWS ME TO ENTER UP TO TEN DIGITS 3) CUANDO PRESIONO ACEPTAR, RECIBO UN ERROR SOBRE: Los descriptores no pueden contener términos comunes o URLs de sitios web comunes. 4) ¿CUÁLES SON LOS TÉRMINOS COMUNES O LAS URL DE SITIOS WEB COMUNES? 5) EL ESPACIO DISPONIBLE SOLO PERMITE ESCRIBIR HASTA DIEZ DÍGITOS

I have been in touch with you several times over the past two months but I now need to speak with someone. I was informed that there was a button on the homepage to get the number, but I couldn't find it (using Edge or Chrome). Could you please provide me with the number? Thank you. Regarding the issue with the Rotary Club of Poynton & District in the UK, we accumulated a debit of £[redacted].05 on our Stripe account in March [redacted] due to refunds from a canceled event. We intended to process more refunds, but Stripe support advised us to first perform an electronic wire transfer to clear the £[redacted].05 balance. We were instructed to transfer the amount to a specified Stripe bank account in Denmark, which has been challenging for us due to various reasons including Covid-19. Recently, I was informed by Stripe support that the £[redacted].05 has been settled, possibly by deducting the amount from our registered UK bank account, which contradicts the initial instructions. I have three questions: 1) Has the £[redacted].05 balance been settled as mentioned? 2) Are we now able to proceed with additional refunds (totaling £[redacted].77 net) and allow the Stripe account to temporarily go negative? 3) Do we need to credit the Stripe account with £[redacted].77 beforehand to process the refunds? Thank you for your assistance.

I would appreciate a call from someone at this company. I have experienced significant financial losses due to numerous fees being deducted from my funds that have been held for weeks. Releasing my money is crucial for investing in my brand and covering my bills. The continuous holding of my funds is affecting both my personal and business finances, as my account is at risk of closure due to the disputes. Winning these disputes is essential for my financial stability, and I have valid proof to support my claims. I urge the company to either keep my account open or return the funds that have been withheld. I established my business and trusted this platform to support me, not to face unjust financial setbacks. I request to speak with the owner of the company regarding these issues.

Good afternoon, I must say, your sign-up process and identity verification procedures are flawless. It’s the best onboarding experience I’ve encountered. However, the way you handle login requests and repeatedly ask for identity verification can be frustrating. Having to re-enter all my information and waiting 1-3 days to access my dashboard feels excessive. What's more frustrating is that all contact information is only accessible after logging in, making it impossible for me as a merchant to swiftly address issues or provide payment links. This delay in granting access due to suspected account hacking is counterproductive. It’s disappointing that there are no direct contact numbers available for account access. I’ve been forced to reach out to my PR contacts to obtain the necessary email addresses. I urge you to reevaluate and streamline this process for improved efficiency. Your service is outstanding in many aspects, please ensure this area matches that standard. Best regards, Adam

On April 1st, [redacted], I purchased a raised garden set with a cover from an ad on Facebook. After making the purchase with my Citi credit card, I immediately searched for a receipt and looked into the website but found nothing. I promptly contacted Citi and informed them about the fraudulent transaction to prevent the payment. Citi reversed the charge. Later, Stripe reversed this action, allowing the scammers to get away with $[redacted]. I made numerous attempts to resolve this with Citi over the phone and sent documentation to no avail. Stripe provided details identifying Jopandaretail and penmenunited.com as the merchants involved, which upon investigation, seem to be used by online criminals. Stripe mentioned the product as a "wicker sofa sectional patio dining set," which was misleading as I received a small blue dish scrubber instead. Despite the frustrations, it's clear that Stripe conducts thorough research.

On July 25, [redacted], I placed an order for a garden hose reel from Warvig. The order was confirmed, and American Express shows the charge processed by Stripe. After trying to contact Warvig with no success, I reached out to the Stripe number provided by American Express, but it was also unreachable. Today, I received an email from [redacted] saying the order has been shipped, but tracking is delayed, and it will take 15-25 days to arrive. The shipping address listed is in Bronx, New York, even though the delivery is to New Jersey. This long delivery time seems unreasonable. Need assistance. Thank you, T.L.

Subject: Urgent Issue with My Suspended Stripe Account Hi, I have been facing a prolonged suspension of my Stripe account for more than six months now. Since then, I have not been receiving any payments from my customers or using any of Stripe's services. Despite being asked to resolve disputes and await the payout of my account balance to my bank account by May 5th, the payout deadline keeps getting extended repeatedly without any explanation. I simply want clarity on the prolonged delay and prompt payment to my bank account as promised by Stripe. I am ready to provide any necessary information to expedite this process. I want to reiterate that I am not seeking Stripe's services for customer payments due to my account suspension. My only request is for the payout to be processed on time, as per Stripe's own guidelines. After researching, I discovered that many others are experiencing similar issues with delayed payouts from Stripe, and I find this lack of resolution concerning. The significant delay in releasing my funds (amounting to approximately 11,[redacted] USD) on May 5th has detrimentally impacted my business financially, forcing us to seek alternative sources to cover losses incurred. If this matter is not addressed promptly, I will have no choice but to escalate it to the Better Business Bureau, following the steps taken by other affected Stripe users. Thank you.