Stripe Customer Service Issues

I am seeking assistance regarding an issue with Stripe. I recently set up my construction company on Zoho Books to receive online payments via Paypal and Stripe. A local customer paid a Retainer Invoice of $9,[redacted].48 using a Visa card through Stripe for the full amount rather than the $6,[redacted] installment. The customer later tried to reverse the payment, resulting in Stripe discontinuing service due to suspected fraudulent activity. I promptly attempted to refund the payment on my end. However, the funds were held by Stripe for approval, creating delays. Despite numerous attempts to resolve the situation, the refund process has been prolonged, causing distress to both the customer and me. I desperately need Stripe's assistance to rectify this issue promptly before legal action is pursued by the customer. The payment ID is pm_1HMN02HEPIoskEvJ61wm8EiY. Your urgent help in resolving this matter is greatly appreciated. Thank you. - Robin Davis, Sandstonesouthwest.

I registered my small business, which has been verified since late August. I expected to receive my card payouts in 7 days, but despite numerous calls to the support team, I have not received my payments. I have found another processing company that has been excellent. I have provided all the requested information such as pictures of tools, invoices, and my LinkedIn account. However, they are pressuring me to purchase a website, which I cannot afford to do until they release my funds. As a one-person business, every dollar is crucial for me to keep operating. I may only be missing $[redacted], but as a new business of 4 months, this money is essential for paying suppliers and rent. Any assistance in dealing with these difficult individuals would be greatly appreciated.

I am looking for assistance with Stripe. Since August, they have restricted my account due to disputes. Now, most disputes have been resolved in my favor. I urgently need half of my funds released this month, as I cannot wait until December to access my funds. With over $10,[redacted] held by Stripe since August, it is crucial for me to have access to my funds to continue operating my business.

I recently opened an account and processed a payment from a customer. However, I received an email stating that my account is considered high risk. I complied with providing the necessary information, including a credit card for verification. I also had my customer reach out to you and provided the requested receipt. Despite understanding that my account will be closed, I am concerned about the $[redacted].12 that is owed to me. It has been quite some time since the payment was made on September 11th. As a small business owner, this amount is significant to me. I have tried contacting you and had my client do the same, with all communication documented via email. I am becoming worried about the situation. If there is any way you can assist me in resolving this issue and releasing the funds, I would greatly appreciate it.

I've been trying to transfer my payout, but my account is restricted. I've been reaching out to them for three months regarding a payment of $[redacted] from a legitimate customer. Despite providing all necessary verification, they keep denying my requests with auto-replies. I've complied with all their verification requests, but they still won't release my funds from my Stripe account. My customer is affected, and I am considering involving the authorities if this issue persists. I urgently need access to my funds, as I cannot afford legal action against them. Their changing promises of payment dates have been inconsistent and frustrating.

My account has been blocked. I have emailed Stripe support three times since November 24th with no response. This lack of communication is unacceptable and unprofessional. I have clearly stated that I am not a drop shipper and do not understand why my account was blocked. It is important for Stripe to conduct proper due diligence at the time of registration rather than waiting three months until I receive my first payment. Legal advice I obtained supports the fact that this handling of my account is not lawful. I am eagerly awaiting a prompt response and the reactivation of my account. Thank you. Respectfully, Reskustom

Hi, I have recently set up my account and processed my first payment successfully. However, I encountered an issue where the payment was disputed by the customer, despite them confirming over the phone that they did not dispute it. Strangely, I have now received a message stating that my account is not eligible to use Stripe due to not meeting their Terms of Service. I have attempted to reach out to customer support multiple times but have not received any assistance yet. Can anyone please provide guidance or support regarding this matter? My account ID is acct_1Hdd42LH85dBSqhe. Thank you.

Hello, When I log in to the dashboard, Stripe asks me to update my information and upload images of my ID. Every time I try to do this, I get an error saying that the "image is too small," and if I try to enlarge it, it becomes "too blurry." Since I don't have a cell phone, I can only provide images from my scanner. What solution can you suggest? Regards, S. Froument-Taliercio

We manage properties for our guests, and one of them booked through our website using Stripe as a processor. Unfortunately, our account was flagged as a "high-risk business," and the promised payout never came. When we attempted to refund the customer, we were notified that our account is ineligible for refunds and to contact support. Despite reaching out to support multiple times, we only received automated responses with no further assistance. After contacting the sales team, they initially seemed more interested in making a profit off us. However, upon explaining our predicament, they promised to escalate the issue to support for resolution. The support team replied with generic articles that did not address our specific problem. We replied immediately, emphasizing our urgent need to refund our customer, but have not heard back from either the sales agent or the support team since.

I have been experiencing issues with Stripe holding my payout for an extended period of 9 months. Despite reaching out to customer service daily, I have not received my payment yet. I simply request for them to transfer my payout to my bank, but they keep insisting on unnecessary phone calls without any actions taken. It is frustrating to deal with a company that seems aware they have my money but fails to send it promptly. Stripe's lack of transparency and efficiency in handling payouts is alarming, portraying a concerning pattern of negligence towards its users. It is disheartening to see a company engage in such unprofessional behavior, especially when dealing with the financial assets of their customers. I advise caution to anyone considering using Stripe's services to avoid potential risks and complications.

Hello Stripe support team, I am currently running a personal fundraising initiative through betterplace.me (www.betterplace.me/franropeter), and Stripe processes all incoming payments for this cause. Recently, my account registration was cancelled due to an address mismatch with my passport details. However, last week, my passport was accepted for identification verification even though it does not have my address listed on it. I am concerned because this issue is affecting the donations coming in during this crucial fundraising period. As I do not possess an ID card with my street address, I kindly request that you rectify this situation promptly and coordinate with betterplace to ensure my account is active for receiving payments. Thank you for your assistance. Best regards, Renata

I am having trouble accessing my Stripe account in order to update my payment information. Unfortunately, I no longer have access to the phone number associated with my account for the two-step verification process. This is preventing me from accessing my account, and I have a shift today that I need to update my account for in order to receive payment. It has been challenging to locate a way to contact your company directly. I saw that there is 24/7 support available, but I am unable to access it without signing in first, which has been a major obstacle for me. I am feeling extremely frustrated by this situation. - Michelle Walker

Hello, I have not yet started my clothing/accessory sales activity. I am currently creating the website, etc., which is under construction. I have installed STRIPE for credit card payments and PAYPAL. To do some testing (check if payments work well and assess product quality, etc.), I ordered merchandise from the company TUNETOO SIRET [redacted][redacted], [redacted] AMBES. STRIPE is holding my money, claiming I am dropshipping and keeping it in reserve in case of disputes with customers. But I am not dropshipping, and no customers have ordered anything! I am the one who placed the order. No matter what I tell them, I keep getting the same copy-pasted message. They say I will get my money back on July 29. It’s disastrous! I haven't even started my business, and I am already forced to stop because STRIPE representatives are not listening to what I write (as we cannot call them!). What's worse is that I received a message from STRIPE apologizing, saying my money would be returned on April 7. And now, they have blocked the money again! It's shameful, absolutely shameful to do such things. As soon as I receive my clothing order, I will provide the invoice, product photos, AND MY BANK ACCOUNT PHOTO! They will no longer be able to claim I am dropshipping and WILL SEE THAT I PLACED THE ORDER AND NOT A SO-CALLED CUSTOMER! Thank you for your response. And if someone could call me! Mrs. Musset [redacted]

Our company focuses on Real Estate Photography Services and utilizes Acuity Scheduling for payment integration. Payments for services not made during scheduling will be handled through HDPhotohub. All transactions, representing [redacted]% of our payments, will be conducted online via Acuity or HDPhotohub. We solely offer services and have varying monthly transaction volumes ranging from 30K to 50K. In [redacted], our revenue amounted to 511K. The decision timeline depends on the rates compared to what we have been using with Square for the past three years. Marc Weiskopf Chief Photographer Pinnacle Real Estate Marketing [redacted] PinnacleRealEstateMarketing.com [redacted] CHECK OUT OUR WORK From: Elyzabeth Deleon <[redacted]> Sent: Monday, April 19, [redacted] 12:07 PM To: [redacted] Subject: Stripe || Pinnacle Real Estate Marketing Hello Marc, I am Elyzabeth from Stripe. Thank you for your interest in our services. To determine the best Stripe product for your business, I would like to understand your business model and payment plans better. Kindly provide insights on your services, desired payment flow, expected monthly revenue, and decision timeline. Once I have this information, I will recommend the most suitable solutions Stripe offers. Best Regards, Elyzabeth

Hello, I have canceled my membership with Backstock, and I have documented proof of the cancellation via email. Despite this, I continue to be charged by your company. Backstock has confirmed the cancellation, but I am still being charged monthly through your services. Please advise on how to resolve this issue as Backstock is not responding to my inquiries. Thank you, Bethany. --- Subject: Your Backstock Subscription Renewal Reminder Dear Customer, We would like to remind you that your Backstock LLC subscription is scheduled to renew on July 7, [redacted], at 8:10:00 PM UTC. Your Visa ending in [redacted] will be charged accordingly. Should there be any changes in your billing information, please update your payment details promptly. For inquiries, please contact us at [redacted] or call us at +1 [redacted]. This email is being sent to you based on your purchase history with Backstock LLC, in partnership with Stripe for invoicing and payment processing.

Dear Stripe Support Team, I recently discovered that £79 was deducted from my bank account on 24/7 due to interference while attempting to renew my driver's license. I kindly request that you promptly remove all my information from your records. I am also seeking a refund for the aforementioned amount. Despite inquiring about the purpose of the £79 charge multiple times, I did not receive a clear response from your support team. I urge you to address this matter expediently to avoid further escalation on my part. Your prompt assistance in resolving this issue would be greatly appreciated. Thank you for your cooperation. Sincerely, JG

My account got blocked because it apparently didn't comply with the terms of service, and now there's $[redacted] held in it. I did the verification process with the card connected to my bank account. I noticed some payment issues, but the one from Mr. James Harvey from Jefferson, TX, on Hideaway Loop Rd went through smoothly as it was a legitimate business deal. My concern now is what will happen to the $[redacted] from that specific transaction.

I have decided to delete my account with payment details for Stripe. I do not wish to receive any payments from Stripe in my Vancery account. I have contacted the Vancery support team to clarify this confusion. I am an employee at GNC, not the business owner. I apologize for any misunderstanding and request that all my submitted information regarding Vancery be canceled. I appreciate your prompt attention to this matter. Thank you.

Hello, I am writing to inform you that I am the owner of SmartSchoolDogs, an online store. Unfortunately, there have been no activities since the beginning, leading me to close the bank account in March [redacted]. I believe that you will need to do the same for my Stripe account as there is no longer an active account. I kindly request that you close the account permanently. Thank you, Nesly Decossard

Due to the pandemic, I have been less active on my website. Recently, I discovered that a sale of $[redacted].03 was made on November 30th for 2 medium size wallets ($45 each plus tax and shipping) through my Squarespace account (www.gamechangerwallet). However, I did not receive any notification of this sale or payment to my credit card, even though I updated to a new credit card on October 28, [redacted]. It seems like there might be an issue related to this update. I have been attempting to log in, but it seems that there are new security requirements in place, preventing me from accessing my Dashboard. The notification states that access to the Dashboard has been temporarily paused, but my ability to accept payments and process payouts should not be affected. Unfortunately, every time I try to log in, I am informed that there have been too many unsuccessful attempts. This situation is quite frustrating. I am seeking assistance to resolve these login issues promptly. Larry A. President and CEO Quality Enterprise Products LLC