Stripe Customer Service Issues

I'm having trouble accessing my account due to a broken phone, preventing me from receiving the verification code. After contacting support, I received an email with a link to verify my identity using my driver's license. However, when I click on the link, it directs me back to the login page, creating a frustrating loop since I can't access my account without the phone verification code. I find it inefficient that they don't offer alternative methods like emailing a code or allowing me to set up an email and password. This obstacle is particularly challenging as I need to access my tax information promptly. Despite my attempts, I can't utilize the chat option as I can't log in. I believe the service provider should reconsider their verification methods. The current situation feels like a never-ending cycle, and I urgently require assistance to retrieve my [redacted] form. Your prompt help is greatly appreciated.

Hello, I represent a university that previously utilized a Stripe account for student payments. As we haven't accessed the account in a while, we are facing an issue with resetting the password. The 6-digit verification code required for the reset is being sent to a former employee's phone, as they were the one who initially set up the Stripe account. We only have access to the email used for login and the old password. Any advice on how to proceed with the verification process would be greatly appreciated. Thank you.

I'm new to Substack and planning to use it for my writing. After reading the terms of service, I have some questions: 1. Do I need a business checking account or license to work with Stripe via Substack? I am a sole proprietor working from home, expecting around [redacted] subscriptions at $5 each. 2. Can I use my upcoming Stripe account to accept other client payments, such as ACH transfers? How can I accept payments – online, via phone, or machinery swiping? 3. Will Stripe provide me with a [redacted] form? 4. Could you let me know in advance which bank will be used so I can review their TOS? 5. Is there a list of prohibited transactions available to review? 6. Is there a minimum balance requirement for my checking account according to Stripe's terms? 7. Regarding PCI Compliance in the TOS, can I keep my clients' email addresses for communication about events or new book releases? Thanks and have a great day!

Hello, after multiple connections with different girls, I noticed that every time I logged in, there was always the same person listening to our conversations. It was supposed to be confidential, but this individual would intrude on the conversation, offering tokens generously and even passing judgments and saying inappropriate things that eventually frustrated me. I have been familiar with Stripchat for a few years now, and I must say that they have been stealing from you for quite some time. The individual's name on Stripchat is Purple Kevin, not to mention his business and the issues he has caused me. I believe I am not the only one facing this problem. Thanks to KirstieVegas for her help. I would like these issues to be addressed and proper actions taken against this person. If you need more information, feel free to ask me. Sincerely, Gege242499, Mr. Carbonnier Gerald.

Hello, after several connections with different girls, I noticed that there was always the same person listening to our conversations, even though it was supposed to be confidential. This individual would also jump into the conversation, offer tokens excessively, and judge and say inappropriate things, which got on my nerves. I've known Stripchat for a few years, and I want to inform you that someone named Purple Kevin is stealing from you and causing issues. I am not the only one experiencing this. Thanks to KirstieVegas for helping me. I would like these problems addressed and sanctions taken against this person. If you need more information, feel free to ask. Gege242499, Mr. Carbonnier, regards.

Our system has detected unauthorized charges for fierygirl.store. Refunds for these payments will be processed within 5 business days but may take longer to appear on your statement. Please check your Dashboard for the list of charges to be refunded. If your account has insufficient funds for refunds, they will not be processed, and any remaining balance will stay in your account. If you think there has been an error, please fill out the verification form promptly for us to review your account.

Hello, Thank you for taking the time to review our case and provide assistance. Our company, Abyiss, wants to address the issue regarding our Stripe account. We assure you that our services and products do not breach any of Stripe's guidelines or terms. After thorough examination, we are confident that our business operations align with Stripe's policies. Abyiss specializes in offering consulting services and products for data infrastructure & analytics software. As a software and consulting enterprise, we are not engaged in any restricted activities. Upon receiving a payment from our client, Audrey J., our Stripe account got flagged unexpectedly. We are perplexed by this development as we have abided by all rules and are not on the restricted business list. We heavily rely on Stripe for processing payments, and any disruption severely impacts our business operations. Should you require further evidence to verify our compliance with Stripe's regulations, please reach out to me at [redacted] Your prompt attention to this matter is immensely appreciated and valued.

I received an email from Qwick regarding a pending payment that has not been resolved for weeks. I recently opened a Bank of America Checking Account, so I am unsure about any complications in resolving this issue. I can see that the payment amounting to $[redacted].30 with Payout ID po_1KzWiFPn2fDwDCttWzqnx5g3 was supposed to be posted on May 16, [redacted]. Sometimes it takes a few days for banks to process such transactions. If you do not see the payment in your bank account ending in [redacted] within 5 days of the expected date, it is best to contact your bank. Provide them with the payment amount, date, and the following trace ID: Payout Trace ID: [redacted][redacted] Payout MT103: [redacted]62

I am Jennifer Goodman from Arkansas. I purchased an ice machine on 6/11/22 for $75.98. I received a confirmation email with the order number from ThenCart Limited to track my order. Order #57G8A-6E3194J. Tracking #LW[redacted]85CN. Despite several emails, I am being told my package was delivered on July 6th, [redacted], in Lake Mary, Florida, not Viola, Arkansas where I am located. I am frustrated by the lack of response and demand a refund. If this isn't resolved today, I will report them as fraud to the Better Business Bureau. My email is [redacted] Your prompt assistance is greatly appreciated. Thank you for your help. Jennifer Goodman.

I received an email notification this morning from Stripe indicating that they will be withholding 10% of my transactions due to my business being labeled as high risk for chargebacks. My business is in the hospitality industry, offering VIP experiences in Las Vegas. Our services include event planning, hosting, and catering tailored to our clients' specific needs. We charge fees for table bookings, with the benefit of securing better table placement through our club connections. We also provide expedited guest entry, ensuring our guests receive a true VIP experience without waiting in lines. I am uncertain why our business is considered high risk for chargebacks. However, shortly after being informed of the 10% withholding, I received another email stating that my account has been closed and now [redacted]% of transactions will be held. This sudden change has led to the cancellation of a payment I was expecting today, which is crucial for paying our hosts. The services have been successfully provided, yet I am now unable to receive payment, placing financial strain on my business. The situation feels unjust and stressful.

I am Robert DiBiase, the Chairman of the New Jersey Italian Heritage Commission. I am reaching out for technical support assistance. I am having trouble accessing my account as my verification has been rejected. The former Executive Director who managed this has retired. Our official email is [redacted] Your company is currently listed on our website for donation processing. You can reach me at [redacted].

Social media accounts: Instagram @oliviajazz and Twitter @olliviajazz2. I have witnessed troubling activities involving individuals like Purple Kevin in the studio. I have seen instances of stolen tokens, drug use, and direct physical violence. There are concerns about Jessie Rey being under the influence and behaving violently, allegedly influenced by Purple Kevin. These drugs seem to be distributed through the studio using individuals employed by Purple Kevin. Additionally, my online activities have been monitored, and they mock me openly in bars with their intoxicated friends. I will be contacting the authorities promptly. Jessie Rey may need medical attention to address the situation effectively. Token theft has been ongoing for years. Sincerely, MR Gerald Carbonnier, Phone: 07 84 71 87 10.

Dear Stripe team, I wanted to address the ongoing issue with my account. Two months ago, your team informed me that my business line was not suitable for your platform. I understand and respect this decision. Despite my account being closed and payouts postponed, I have been patient. However, the only response I receive from your support team is a generic message stating that the cardholders will receive their refunds in 5-6 days. This has been the status quo for two months now. I have been reaching out to support daily, only to receive automated replies assuring me that my issue is being looked into. It has been over two months, and I am at a loss. My customers are waiting for their payments, putting me in an uncomfortable position. I kindly request a thorough review of my case to expedite the resolution. Please provide me with a definite timeline for when the frozen funds will be returned to my customers. Thank you for your attention to this matter.

Hello, my name is Jane and I have been experiencing challenges completing the verification process for my Stripe account. Unfortunately, I no longer have access to the phone number linked to the account, resulting in me being unable to receive the verification code. When I select the option stating that I no longer have access to the number, I am not receiving the code via email either, which is puzzling since I haven't received any email verification prompts. Despite numerous attempts, I have not been successful in reaching out to the support team at Stripe for assistance. I am hopeful that someone here can guide me through resolving this issue.

I am with a company in Norway that uses Stripe for payments via a hotel system called Mews. Our previous manager left several months ago, and since March, we have been attempting to gain access to our Stripe account to get the funds deposited into our bank account. Despite providing all requested information, each time I submit documents, I receive another request for additional information. I have taken over as the new manager but have been unable to contact the former manager. I am willing to provide all necessary documents and details for verification, but unfortunately, we have not received the assistance required. Our company is Gaustatoppen Booking AS.

I am the new Executive Director at Upham's Corner Community Center, Inc., also known as Bird Street Community Center. I have observed a recurring charge of $[redacted].64 on our monthly bank statements and am unsure of its purpose. I am looking to identify the nature of this charge. Additionally, I am seeking guidance on updating the account's contact details and setting up online access. My name is Margaret Leahy Wirth, and you can reach me at [redacted].

I have been trying to update my phone number for over three weeks now, but I am unable to access my account. I have earnings from a gig that could help me and my 9-year-old daughter avoid sleeping outside. I have verified my identity and reached out multiple times for assistance. It is urgent that my phone number is updated promptly so I can access the funds. Nashville, Tennessee, recently experienced a snowstorm, and my daughter and I are currently stuck outside. I need to access my money as soon as possible to prevent us from facing further hardship.

I have been attempting to update my phone number on Stripe for almost three weeks now. As a single mother to a 9-year-old, I rely on this money to provide shelter for us. There are funds in my account that I cannot access until I update my number. I was informed six days ago that the update would happen within 48 to 72 hours, but it has not been done yet. Due to this issue, my daughter and I are facing the harsh reality of sleeping on the streets during a snowstorm. I use Gig Pro and rely on Stripe for our livelihood. It is crucial that this problem is resolved promptly.

Hello, I am experiencing delays with the payouts from both Stripe and Bloomnation. Despite being provided with expected posting dates, the funds have not been available in my account. After numerous calls to Bloomnation and my bank, each assurance of a specific date for the funds has been unsuccessful with the transactions being reversed. I urgently need access to these funds to maintain my business operations. A prompt phone call from a member of your team would be greatly appreciated. Balancing running a business leaves me with limited time to address this ongoing issue which should have been resolved last week. Please reach out to me at your earliest convenience. Thank you. Best, P.V. Flower Shop on 4th Ave, Tucson, AZ [redacted]

Subject: Assistance Needed with Bank Account Details and Payment Issue Hello, I am experiencing difficulty trying to update my bank account number in your system. I clicked on ‘EDIT’ in the payment links section, but I cannot seem to make the necessary changes. My bank informed me that the last payment was redirected correctly; however, I accidentally included an extra 4 digits which correspond to the check number. The correct account number should only have the last 4 digits as [redacted]. Although Stripe displays the correct digits, [redacted], my bank advised me to contact you to ensure the next payment processes accurately. Additionally, one of my clients, Melissa Wolaver, mentioned being charged for a canceled massage session dated 9/11/22. I am unable to locate her details on your platform to rectify the issue. I am in dire need of assistance and guidance on your website, as I find it confusing and frustrating. Is there any way I can connect with a customer service representative via phone to address these concerns promptly? Your prompt assistance in resolving these matters would be greatly appreciated. Regards, Joann D.