Straight Talk Customer Service Issues

When I received the Straight Talk iPhone 6 as a gift, I was not aware that I was committed to a one-year contract with Straight Talk. I previously sent some unfriendly messages to Straight Talk about unlocking my phone, but now I realize that I must wait until the contract's end date for the phone to be unlocked. I regret my impatience and unkind messages. I appreciate the good service from Straight Talk, but I need a different arrangement due to my disability. I will be switching to a company that bills monthly, as it will be more convenient for me. I sincerely apologize for my behavior and any trouble I have caused.

Today, I tried to activate a phone number using the SIM Number [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] 09 and a new service plan. Both have not been used previously. However, upon activation, the phone assigned to me was already in use within my household, which resulted in canceling the original plan and deactivating the phone. Despite multiple attempts to resolve this by calling customer service, the issue remains unresolved, causing frustration. It is essential to have a working phone, yet the situation continues to cause inconvenience by inadvertently affecting another household member's phone and wasting money. The two phones should not share the same number as they are unrelated. I am seeking to have the original plan reinstated for the other member and obtain a unique, unassigned number for my device. The repeated errors in assigning active numbers are perplexing and unacceptable.

Hello, I recently purchased a phone through the Straight Talk website and have been making my monthly payments through SmartPay Leasing. Despite paying for overnight shipping, my order status still shows as "order processing." After spending over 4 hours on the phone with Straight Talk and a SmartPay specialist yesterday, we were unable to locate my order using my order number and email address. The SmartPay specialist could see my order on his screen, but it also just showed "order processing." My order number is [redacted]4, and I ordered a Samsung Galaxy Note 8 with the 30-day unlimited plan. I am eager to find out the status of my order. Can you please assist me in resolving this issue? Thank you, Shienne

My LGL21G recently stopped working. I contacted support and was instructed to return the phone for a replacement, which I did. However, I transferred my SIM card to an older phone temporarily and was unaware it would be deactivated before receiving the replacement, leaving me without mobile service. I contacted support again, but they stated nothing could be done and were unable to connect me to a manager. I find this situation unacceptable as I am still paying for services without any mobile service. I am requesting for my old SIM to be activated until I transfer service to my new phone. - Gary F., [redacted], [redacted]

After activating two phones with the Bring Your Own Phone (BYOP) SIM card kit yesterday, I expected to have working phones. Unfortunately, I now have two active phones with no service. I am very disappointed as I have spent over $[redacted] and cannot send texts, make calls, or use the internet on either device. This issue started around March 18th or 19th when I tried to activate my phone with a different SIM card. The agent attempted to upload my airtime, but the SIM card was incompatible. Today, on April 14th, I still have not been able to use my phones. I believe I should receive a refund for the unused minutes from my $55 phone card since I was assured it would not be activated until I received my new SIM card, which I only got today while still being unable to use my phones.

I recently ordered a new SIM card to activate my unlocked Verizon phone. After installing it, I called [redacted] to activate the new phone with the SIM card. I provided the SIM card number and phone's IMEI number, requesting a new phone number. After restarting the phone as instructed, it worked fine. However, the new number received via text was the same as before. When I called back, they mentioned the new SIM was set up on my old phone. Despite my explanations, they insisted I needed to order another SIM card to get the new phone activated. I'm concerned about paying for a new SIM when it wasn't my mistake. Being on a fixed income, I expect better service after 15 years as a loyal customer. If this isn't resolved promptly, I'll consider switching carriers. Thank you for your time. - Joanna W.

Hello, I am a Straight Talk customer with phone number [redacted]. I recently traveled to California for spring break and discovered my phone was missing before leaving Utah. I am seeking assistance in obtaining a replacement SIM card to continue using Straight Talk. Given that the SIM card is inactive without activation, I believe this request should be straightforward. If there are any issues or additional requirements, please advise. Below is my shipping address for the replacement: Raydgeen Fletcher [redacted] S. West Temple, Apt. #5 Salt Lake City, Utah [redacted] I am also willing to collect the replacement from the Walmart Supercenter located at [redacted] Hope Ave, Salt Lake City, UT [redacted]. Thank you for your help, and I am eager to resume using Straight Talk!

I bought an iPhone 6 from Straight Talk at Walmart in November. I've been struggling to activate it with no success. Straight Talk advised me to return to Walmart as it wasn't scanned during purchase. Upon return, Walmart stated they couldn't assist. I'm extremely frustrated and simply want to use my phone! I'm hopeful for a prompt response to either activate the phone or provide a replacement SIM card. Thank you.

I switched from an Alcatel One Touch to an LG Rebel 4 LTE. I am experiencing difficulties as I cannot make or receive calls or texts on the new phone. Oddly, the internet connection is working properly. When I attempt to make a call, I receive an announcement stating that I am roaming, even though in the settings under 'network & internet' and 'mobile networks', it indicates that I am NOT roaming. Initially, the phone functioned well for approximately an hour before reverting back to the roaming announcement, leading to the inability to make or receive calls and texts once again. Despite the settings displaying that I am not roaming, the issue persists, and all I desire is to restore the capability to make and receive calls and texts without any hindrances.

My original phone on the plan, a J3 Luna, broke. I received a Galaxy J7 Crown as a replacement and bought a bring-your-own-phone SIM card kit. I spent over an hour on the phone last night with customer service, but I still have no network connection. A message with a SIM icon at the top of the screen says "network locked SIM installed." The new phone's information is as follows. Please help me out. I've restarted the phone multiple times, checked the settings, and have a 4-digit PIN, so it should be unlocked. When I checked my Straight Talk account, it still shows the J3 Luna as active with a SIM card logo. I believe that the Straight Talk customer service mistakenly activated the SIM card for my broken phone instead of the Samsung J7 Crown. Here is the new phone's info: - Model number: SM-S767VL - Serial number: R58K827VHRL - IMEI: [redacted][redacted] - Hardware version: S767VL.04 - Mobile network: LTE

I am a 63-year-old woman relying on social security with a limited income. On March 25th, I upgraded my phone service from the $35 to the $55 plan. On March 26th, $55 was deducted, but on the 27th, $33.18 was also taken, leaving my account overdrawn. I contacted customer service right away due to my bank charging $30 daily for overdrafts. I explained my situation, provided Ref #[redacted]6VTO2UNQ7, and got reassurance. Despite this, another $30 charge appeared on the 29th, and after following up, Ticket#[redacted] was provided, with the issue allegedly resolved within 3-5 days. Unfortunately, the refund did not show up, leading to $[redacted] in bank fees. The manager Mary mentioned a 30-day wait for the refund that I received on April 5th. The total overdraft fees amounted to $[redacted], which seems irremediable according to the company. The upcoming phone bill payment adds more stress to my already negative account balance. I feel lost and unsure of where to seek further assistance.

I am a 63-year-old woman on social security with a very limited income. On March 25th, I upgraded my phone service from the $35 plan to the $55 plan. On March 26th, $55 was debited from my bank account, which was expected. However, on the 27th, $33.18 was also withdrawn, causing an overdraft and subsequent bank fees of $30 per day. I contacted customer service (Ref #[redacted]6VTO2UNQ7) to address this, and again on the 29th (Ticket#[redacted]), but resolution was delayed. Despite being informed that the refund was processing, my bank fees continued to accumulate, reaching $[redacted]. The manager, Mary, mentioned a potential 30-day wait for the refund, which I received on April 5th. I now have $[redacted] in overdraft fees and no recourse. As my phone bill is due soon with a negative balance, I am uncertain how to proceed.

I activated my phone on the Straight Talk website and refilled it successfully. However, I encountered an issue when trying to send a text message. A pop-up appeared suggesting I needed to install BIP or check my BIP, related to the SIM card. Surprisingly, my phone from North Walmart in Hanover, PA, did not come with a SIM card. Additionally, my phone number displays as [redacted] in the settings, redirecting calls to voicemail. Despite reactivation attempts and refills, the website claims my phone is active and full. Currently, my phone only connects via WiFi, despite purchasing unlimited data. -Carter V.

I recently purchased a new phone and activated it using a new phone card. I also put a hold on my debit card payment. However, I am now being told there was an issue because I used two different devices with the same number, even though they both belong to the same service provider. I provided proof of both transactions showing the same dates and number, but I'm confused why this is a problem. I had two phones active with the same number after switching the SIM card from my iPhone 6 to iPhone 7. I ended up paying double for February, and I'm being asked for more money without receiving a refund. I have had a frustrating experience with your customer service, being disconnected and treated poorly. I just paid my bill this week and I expect my phone service to be restored. It's frustrating that this issue from February is resurfacing now, three months later.

I purchased a $35 service card online for my granddaughter, hoping to help her with her phone service. Even after instructing her to restart her phone multiple times, she still had no service. I reached out to customer service, but I was transferred twice to representatives whom I struggled to understand. Despite providing my granddaughter's IMEI number, they claimed it was incorrect and said there was nothing they could do. My granddaughter contacted them herself, only to be informed there was no record of the transaction on her phone. However, the charge was clearly on my card. Disappointed by the lack of resolution, I went to Walmart and bought an actual service pin card for her.

I contacted Straight Talk today on 4/30/[redacted] at 3:55 pm regarding frequent dropped calls. The representative, a female whose name I couldn't quite catch but sounded like Physer or Pizer, placed me on hold immediately. After 5 minutes, she mentioned waiting for the system to respond. I then sought help via live chat while still on hold with her. I later disconnected after minimal assistance. This was my 4th or 5th call with subpar service and rudeness. Despite being a loyal customer for over 2 years, the lack of support is pushing me to consider switching providers. I have made complaints with no resolution and even lost rewards due to an unresolved email issue. I feel neglected as a customer and hope for better treatment. Looking forward to your response. Thank you. - Tasja.

Firstly, I'd like to express my gratitude for the years of service. I've been your customer since early [redacted]. I want to address a few points. The $55 USD cards advertised as unlimited actually offer 60GB, which then reduces speeds. I understand this, and I'm not here to complain about it. Speeds may vary due to factors such as high volume users and weather conditions near the towers. I've observed that while most users on your network receive around 3Mbps, my speed never exceeds 1.2Mbps, with an average of about 700Kbps, and I'm okay with that. Now, onto the issue at hand. I've only used about 22GB this month, yet my speeds haven't exceeded 70Kbps. I've checked other phone companies like Verizon, and even if you were limiting my data, their limited speed is around 120Kbps, which I would prefer over the 70Kbps I'm barely reaching now. I'm not requesting the removal of any data cap if I surpass 60GB, nor am I claiming I still have 40GB remaining, so uncap me. The solution I'm seeking is a simple increase in my capped speed to 120Kbps, similar to other companies, considering most users get 3Mbps. I'm an easy customer to please; I just desire something a bit more equitable for the money I invest with your service. If you can assist, I'm willing to provide additional account details. Otherwise, I'd rather remain anonymous, as I've heard you have a reputation for being unforgiving and harsh with customers.

Date: May 4, [redacted] Subject: Concern Regarding Apple iPhone 5s Unlocking Issue To Whom It May Concern, I recently encountered an issue with my Apple iPhone 5s purchased from WalMart for use with Straight Talk. Upon discovering that the device would no longer work on the network by the end of [redacted], I purchased a new phone from WalMart and continued with Straight Talk. Now, I would like to use the 5s as a backup phone with another provider, but I learned it is locked to the Straight Talk system. I have been trying to contact Straight Talk customer service for assistance, but the process has been challenging due to language barriers and lack of clear communication. I believe there should be regulations against this kind of locked phone issue, which seems unfair to consumers. I urge for a resolution to clear the 5s device for use with other providers as soon as possible. Sincerely, James R. Trimble [redacted] E. 17th Street Owasso, Oklahoma [redacted] Phone: [redacted] Email: [redacted]

I accidentally purchased the wrong phone card from Walmart, and they won't accept returns. I need our phones unlocked so we can switch to a cheaper family service since we can't afford to buy another card. My name is Donna G., and my phone number is [redacted] with IMEI 35 [redacted]65 5. My husband, Michael G., has the phone number [redacted] with IMEI 35 [redacted]51 2. Please help us before Monday as he needs the phone for work, and I don't want to spend Mother's Day upset. We bought the service from Total Wireless, thinking it was connected to your company. The store didn't mention any compatibility issues, and now I'm stuck with a useless card. I would appreciate it if you could unlock our phones or provide reimbursement for the card. Thank you.

I encountered an issue activating my new phone via the automated system. My current phone's service switched to the refill card for the new phone, even though my current plan had 3 days left. Customer service couldn't explain the error. When I requested to apply the $45 to the following month, they declined, citing it was my mistake for not contacting them directly. Mariviac (sp?) [redacted] was unhelpful. We own 3 phones on the $55 and $45 plans with a monthly total of $[redacted]. Straight Talk preferred losing that money than accommodating the $45 card. The lack of warning about forfeiting funds or days on the plan is misleading. It’s disappointing to see how little customers matter to Straight Talk.