Straight Talk Customer Service Issues

On Tuesday, January 22, [redacted], I bought an iPhone 7 at Mobilized Cellular in Mountain Home, AR, spending over $[redacted], along with nearly $[redacted] for activation. Unfortunately, on January 23, [redacted], I lost my new phone. I reached out to Straigtalk to inquire if they could help track my phone. The representative explained they couldn't track it and offered to deactivate it. I hurriedly told him not to deactivate it until I found it. Despite my request, my phone was deactivated a few minutes later when I found it. This led to a frustrating 72-hour wait to reactivate it, as advised by the supervisor. When I called this morning, the new representative couldn't reactivate the phone, instructing me to contact the original provider and mentioned something about bringing a sim card. Dealing with these delays and multiple calls due to Straigtalk deactivating my phone by mistake has been quite inconvenient. I hope to have my phone reactivated promptly as I didn't request it to be deactivated and didn't report it stolen. - K. Gregory

I am currently using Metro service and would like to confirm if my Motorola phone is compatible with your services. The IMEI number is [redacted][redacted], without dashes. My phone is the Moto E5 Play. I would like to transfer my number to your service after February 3rd when I have the funds. Please do not initiate any transfers now. I am also interested in your $35, $45, and $55 plans, and how data works with each plan. Could you please provide more information on the overage fee of $5 for exceeding data limits? Thank you.

My service got deactivated because of your billing process. When I signed up, I requested the bill or recharge on the 5th of the month. I understand you work on a 30-day billing cycle, so the earliest I should recharge is the 3rd. Due to being on a fixed income, I waited until the 5th to purchase the service plan (as shown on my receipt from 8-5-[redacted]). Now, my recharge date is set for the first of the month, which is not acceptable. I didn't change the recharge date; it was done by you. I've raised this issue several times with no resolution. An associate at Walmart mentioned a grace period before service disconnection, but my service is off. She said I had two weeks to recharge, allowing me to wait until the 5th to adjust the auto draw. I believe I have been misled. I urgently need my phone reactivated before the 5th of February, as it's also used for business. Your prompt attention to this matter is appreciated. Thank you.

I have made three calls today trying to get a new phone number. Each call lasted nearly an hour. Initially, I did not receive the text with the new number, so when I called back, my phone number was already removed from the system. The automated response indicated that my number did not exist. It was quite frustrating to speak with a representative after encountering these issues, especially when my phone number was still working. The errors persisted as they associated my account with a Florida zip code, although I have never lived there; my correct zip code is [redacted] with a [redacted] area code. After several attempts, Edelberto with ticket #[redacted] found that my SIM card information was also incorrect in their system. My working SIM card number is [redacted][redacted]. Despite these challenges, I just want a new ([redacted]) number assigned to my SIM card and sent to me via text message. I hope this issue can be resolved promptly.

I gave my sister one of my Straight Talk iPhones, but when she activated it, my phone number ([redacted]) got deactivated by Walmart. The rep tried to reactivate it, but it stopped working because I had the wrong SIM card in it. I bought a new plan, but the new SIM was faulty. They sent me a Verizon SIM card, but I only use Straight Talk. I followed the instructions, but now I'm getting a Verizon message. I've been without a phone since last week.IMEI: 35 [redacted]87 9MEID: [redacted]9887Phone # [redacted]I need help getting my phone reactivated and working.

Yesterday, I contacted Straight Talk for assistance in activating my service on my phone. I purchased the "Bring Your Phone" package on Saturday and attempted to activate it, but had no success. On Sunday, I called again and the first representative advised me to contact my original phone company to have my phone unlocked. Unfortunately, after a misguided call to my original company, I returned to Straight Talk. The second customer service experience was extremely disappointing. The representative I spoke to seemed to be unmuted intermittently, with background noise of laughter and conversations. When she finally returned to the call, she claimed her system was uploading and kept me waiting for an extended period. She became rude and disrespectful when I requested to speak to her manager and asked for a reimbursement. The attitude and unprofessional behavior led me to decide not to continue with their services. I am requesting a refund for the amount spent, as I had to seek assistance from my original phone company instead. I am willing to return the SIM cards and phone card if needed. Thank you.

Today, I spent approximately 3.5 hours assisting a Straight Talk customer who suddenly lost service on his phone, a vital lifeline for a disabled individual bound to a wheelchair who depends on it to contact healthcare providers. Despite calling the customer service line and diligently following their instructions to troubleshoot the issue, restarting the phone multiple times, reading out SIM card numbers, and more, the problem persisted. Regrettably, my efforts resulted in no immediate resolution, and I missed work to aid in resolving this service interruption. While speaking with customer support representative Clair, the discussion led to the suggestion of purchasing another plan as a form of gratitude, leaving me feeling underappreciated for my extensive investment of time and energy. The individual in question, Michael E., is now awaiting a new SIM card, which is hoped to restore his phone service. As a loyal Straight Talk customer for over six years, I am left wondering if any acknowledgement or thanks will be extended to me for my dedication and support in addressing this issue. I remain hopeful for a positive resolution. William G. Soura, Long-time Straight Talk customer, Contact: [redacted].

I am upset because my unlimited data was cut off, even though I paid for it. It's misleading to advertise a service as unlimited and then not provide it as promised. I'm dissatisfied with the customer service I received, being told my only option was to buy another month of service. I'm reconsidering staying with the company if I have to buy another $55 "unlimited data" card when I already paid for the full month. You are not providing the service I paid for, denying me half of the data I should have access to. Your advertising is deceptive, as unlimited means not limited or restricted, which is not the case here. Your company is not living up to its promises, and I feel misled and frustrated.

I am experiencing issues with my data usage. Despite purchasing 1GB daily, I am not utilizing that much. Occasionally, I do not receive the data I paid for, leading to lengthy customer service calls without a resolution. I have restricted app background processes, stopped watching videos, and downloads, but I continue to run out of data daily. Yesterday, I bought 1GB which was depleted by 10 p.m., despite minimal phone usage. Unfortunately, after contacting straight talk twice today, I still haven't received the data. Additionally, I am frustrated with the rewards points system as my points remain in pending status indefinitely without the ability to use them.

I have been a Straight Talk member for a long time, dating back to when it was Tracfone and we used units for calls and messages. Recently, I encountered an issue with receiving the third phone I ordered. After contacting FedEx and dialing [redacted], it was determined that the issue lay with the shipper, not FedEx. My attempts to resolve the matter with Straight Talk led to multiple transfers, language barrier problems, and ultimately being directed to a recording before being disconnected. Despite spending over an hour and a half dealing with this issue, it remains unresolved. As an auto-pay customer and a loyal member of the points program, I believe my spending history with Straight Talk speaks for itself. I am seeking a resolution and hope for a prompt response to address this matter effectively.

I have been a Straight Talk customer for 3 years. Recently, I got a new phone and contacted customer service to switch my service. Unfortunately, I followed the representative's instructions to insert the sim card removal tool into a hole on the right side of my Samsung Note 8, but part of the tool broke in the phone. The representative later apologized and clarified that the tool should have been inserted into the hole on the left. It turns out my old sim card was defective, so I need to purchase a new Straight Talk package from Wal-Mart. I am very frustrated because the hole on the right side of my phone is now blocked by the broken tool, rendering my $[redacted] phone unusable until I get the new package from Wal-Mart. This hole was meant for the earphone connection, and now it's inaccessible.

I purchased a Samsung Galaxy J7 SkyPro with a 2-year service plan from Straight Talk, including auto pay setup. The first phone had a screen issue within 10 days, but the in-store representative, "Alice," would not exchange it despite the printed policy stating otherwise. After facing difficulties, I obtained a replacement the next day from Walmart. However, the service was unexpectedly stopped mid-cycle, even though I had paid via auto pay. Attempts to resolve this with Alice and other representatives were unsuccessful. This situation occurred between March and May last year, resulting in financial losses and jeopardizing my safety due to the faulty service. As a result, I switched to another provider. I demand reimbursement for the phone, service plan, and unused time immediately to avoid legal action. Contact me at Ann M., at my new number [redacted] or via email at [redacted].

I recently brought up the issue with S. Talk regarding what seemed like a lack of consideration for disabled seniors. I encountered multiple service interruptions despite having paid in full and needing a third phone within a short span of two months. My limited income cannot afford the loss of services through your company. I have made personal visits, phone calls, and even utilized the provided email address, including attaching copies of receipts and barcodes in an attempt to resolve the matter. I cannot continue waiting for a refund. The minimum amounts owed are $99 for the J7 Samsung Galaxy and $24.99 for the 2-year service contract. Additionally, there should be a credit issued for the service that was disconnected despite being paid for. I'm sharing my new number again for contact during regular business hours from 9-5 CT.

My grandchild purchased a $35.00 service plan card from Walmart but misplaced it. We returned to Walmart with the receipt two days later, and they directed us to contact Straight Talk. On Feb. 23rd, she reached out to Straight Talk and was asked to send a picture of the receipt, her name, and a phone number along with receipt and ticket numbers. The Walmart receipt number is I[redacted]. They instructed her to email the information to [redacted] and wait 48 hours for it to be added to her account. After initial failure, she resent the details, and the card was added to her reserve. However, when her current plan ended on March 1, [redacted], the card had not been applied. We have spoken to 3 or 4 customer service representatives who have transferred us multiple times due to activation errors showing as "error, error" on their computers. Stephanie was one of the representatives.

I recently ordered a Galaxy S6 but encountered issues upon receiving it. The phone doesn't charge or power on despite multiple attempts. I reached out to customer service three times to resolve this matter. Two representatives provided false tracking numbers for a replacement device, which FedEx has no record of. Frustrated, I emphasized speaking to someone in the United States during the third call but was abruptly hung up on. Having relied on this phone for work and daily tasks, being without it for a week has been challenging. At this point, I am considering taking my business elsewhere and switching all five of my Straight Talk phones to a different carrier.

I have contacted customer service twice today and was put on hold both times. The first time, I was disconnected after approximately 10 minutes of waiting. The second time, I waited for about 20 minutes, only to be directed to an automated voice message regarding a police report, which was irrelevant to my issue. I simply need to transfer my 7g hotspot plan from the phone number to the serial number. Instead of speaking with a supervisor, I have been passed on to different departments, leading to extended wait times and disconnections. The mix-up with the SIM card occurred when the plan was linked to the phone number, causing it not to be recognized. Each attempt to rectify the situation required me to reset the SIM card by removing the battery.

I recently switched to Straight Talk, and initially, everything seemed fine. However, after waiting for 2 hours for the BYOP program to complete, I found that while calls and texts worked, I had no data. Despite contacting technical support and attempting to create an access point, my phone ended up with no network or service. Subsequent calls to technical support have not provided a solution, and I am unable to make calls or send texts. A technician even directed me to download a file which was supposed to help, but no callback was received as promised. This situation is impacting my job, and I urgently need this problem resolved. Thank you.

I purchased a refurbished device from Straight Talk online. The phone arrived on 3/2/19, and I followed the activation steps, but I have been unable to make or receive calls or texts since. I do have LTE internet access in some areas. Despite contacting customer service multiple times and following troubleshooting steps, the issue remains unresolved. The last supervisor assured me they would escalate the matter and get back to me but that hasn't happened yet. Being without phone service for 9 days has been inconvenient, especially since this is my only phone. I am unsure if a new SIM card is needed or what else to try at this point. Can we please find a solution to this problem promptly?

I recently purchased a Samsung Galaxy J3 Luna Pro online along with a $45 unlimited 4G LTE plan packed with high-speed data gigs. Unfortunately, my phone struggles to maintain more than two bars consistently, rarely connects to the internet, and when it does, the speed is incredibly slow. Most of the time, I have no signal, making it difficult to send text messages and causing dropped calls during phone conversations. I have used StraightTalk phones before without encountering such severe connection issues. After researching online, I found suggestions to adjust my APN settings, but I discovered that the option to edit or add APN is grayed out in my settings and I am unable to select it. In comparison, my husband's Cricket Wireless phone consistently receives excellent signal strength even indoors, unlike my phone. Your assistance in improving my signal quality would be greatly appreciated. Thank you.

I previously complained about Straight Talk not informing me that my phone would be locked for 12 months. The phone was a gift without any accompanying paperwork. While I retract my earlier statement, I am dissatisfied with the 12-month lock as I wish to switch to another company after 11 months due to a medical issue. I am unable to buy phone cards anymore and urgently need the lock removed. Despite waiting for 38 days (now 16 to 18 more), Straight Talk refuses to release my iPhone, which I paid for. They advertise no contract, yet a 12-month lock feels like a contract to me. All I ask is for my iPhone to be unlocked so I can switch to my preferred company.