Straight Talk Customer Service Issues

I recently purchased a phone from Walmart in Deland, FL. Six days ago, I opted for a 2-year insurance plan at the cashier's suggestion. However, upon activation, I noticed the insurance wasn't applied. After accidentally dropping and breaking the phone, the store exchanged it and transferred my SIM card to the new device. While I got my contacts and pictures back, the phone isn't working properly. When attempting to change my number, I encountered an issue stating the number is not associated with Straight Talk, despite using it for almost 8 months. I need assistance on resolving this phone functionality problem.

I placed an order for an iPhone 6, 32GB on 11/24 under Order #[redacted]3, which included tempered glass replacements. The shipment was handled by Straight Talk Wireless through FedEx. Upon delivery, my girlfriend and I witnessed the FedEx driver arrive, but she did not come to our door to deliver the package. Instead, she stayed in her van, seeming distracted on the phone, then left without dropping off the package. Surprisingly, it later showed online that the package was delivered and signed for by someone unknown to us, "J. Joseph." We contacted FedEx, and they are investigating the matter. This is the first time we have faced such an issue. We are anxious about the missing delivery, especially as the phone was intended for our 16-year-old daughter, Courtney. We appreciate any assistance in resolving this. Thank you, Anthony Lucian SR.

I ordered a phone through Smart Pay for Straight Talk. I have been trying to activate my new iPhone for two days, but the IMEI number is invalid. Despite contacting customer service multiple times, I have not received a solution. I am frustrated that I can't activate my $[redacted] phone. Smart Pay representatives promised to escalate the issue to a supervisor, but whenever I call back, I am placed on hold for 15 minutes, then a survey plays, and the call ends. The website incorrectly shows my phone as active. My Straight Talk number is [redacted], and the IMEI for the new phone is [redacted][redacted]. I urge you to update the IMEI number in your system promptly so I can activate my phone. I expect either a replacement iPhone or a resolution to this problem. Additionally, I request two free months of service as compensation for the inconvenience and time wasted on the phone.

I have noticed three money transactions from Straight Talk deducted from my bank account this month. When I called to address this issue, I was informed that these transactions do not appear on my account. However, when I try to view my account online, my activated phone is not shown, and only one payment made on 12/6/18 is visible, missing the two payments from 12/4/18. During the initial call, I was asked to change my four-digit PIN, and when I tried to access my account using this PIN, the displayed email address is incorrect. I have spoken to four different representatives over the phone without any resolution. Is there a local office I can visit to resolve this matter since telephone conversations have not been successful?

On 11/29/[redacted], I purchased two $35 plan cards for my and my husband's phones. Once I used all my high-speed data, my phone displayed an error message instructing me to activate the cellular network or connect to WiFi. When I contacted Tier 1 Tech support on 12/10/18, they mentioned I was on a promotional plan with limited data, which I never signed up for. Despite speaking to a Tier 2 rep, the issue persisted. Even after reaching out to the refund department and escalating my concerns, I did not receive a satisfactory resolution. After spending hours trying to address the problem, the manager insisted there was no issue with my phone, leading to further frustration. Eventually, I restarted my phone later that day, and the data started working again. I hope the recorded calls from 12/10/18 can shed some light on the situation.

I forgot to pay my Straight Talk phone bill yesterday due to a busy weekend. After overdrawing my account buying a plane ticket for a trip to Australia, I was surprised my service was cut off early the next morning as I headed to a medical appointment. I called customer service requesting a brief reinstatement to contact my doctors but got interrupted. Following an unexpected procedure and some complications, my phone worked briefly but is now unusable again. I'm in the hospital overnight with no reliable support and ask for service reinstatement until 1 pm CST on 12/18/[redacted] to settle the bill, as it's crucial I have communication. I appreciate the short-term fix this morning but need it extended until I'm discharged tomorrow.

On December 19, [redacted], I contacted customer service to inquire about the compatibility of a SIM Activation Kit with my old phone. After providing all necessary information, including numbers, I was assured multiple times that it would work. I then purchased the kit for $44.88. However, after spending over 4 hours with customer service last night trying to activate my phone, I discovered it was not compatible. Additionally, the last representative I spoke to made an error entering my telephone number, resulting in my account being locked with an error. I believe I should be refunded for the misinformed purchase of the incompatible SIM Activation Kit. The entire ordeal points to misrepresentation on the part of your company and its representatives. I am seeking guidance on the process to receive a refund for the $44.88 spent on the useless SIM Kit. Thank you for your attention to this matter. Phone number: [redacted] Phone IMEI: [redacted][redacted] - E. Dansereau

I have been a loyal Straight Talk customer for nearly two years with auto-pay for about seven months. Unfortunately, my Moto Z Force Droid purchased from Walmart.com in July has suddenly stopped working. The screen went dark and won't turn back on. While the phone is not crucial for me, I have a daughter who is ill and often in the hospital, so having a working phone is essential. I have faced some financial strain recently due to overspending during Christmas. If possible, I would appreciate help getting a new phone while maintaining my auto-pay service. If not, I may need to cancel as I believe I am the only one in my household with a phone compatible with Verizon. Any assistance in providing a Verizon-ready replacement phone would be greatly valued. You can reach me at my email [redacted], or alternate emails [redacted], [redacted], [redacted] Thank you for your help.

I recently added a service plan to my inactive account. However, it seems to have been added to a reserved account that I cannot access. When trying to activate my phone with the new number, I am unable to proceed and prompted to contact customer service, which is currently closed. When attempting to call, I am directed to Verizon customer service, adding to my frustration. I am tired of facing this issue repeatedly and am dissatisfied with the service I am paying for but unable to use. I expect a prompt resolution or a refund as I am left without a working phone and feeling like my money has gone to waste. I am not willing to wait an extended period for a refund and require immediate action to rectify this situation. Thank you.

I have not had service for at least four days, as evidenced by my account history. My son is urging me to switch providers due to these issues. I am seeking assistance with either exchanging this phone or obtaining a refund. The problems persist despite four factory resets, which I can't even perform now. My screen is frozen, and the voice tutorial has not been functioning for days. Despite having incoming calls, I am unable to answer due to these malfunctions. The phone has not been exposed to water or dropped. The paper strip indicator is white. I am repeatedly prompted about enabling or disabling Talking Chat, but I am unable to select either option. Though the icons respond to touch, I am unable to open them. I am unable to access settings or perform another factory reset. Your records will indicate the numerous times I've attempted resets, including hard resets. My cell phone number is #[redacted]. Thank you for your attention to this matter.

I am facing significant difficulties with Straight Talk customer service. My phone has been inactive for two days due to their unhelpful support. They did not resolve my issues, activate my phone, or provide any assistance. As a result, I am left without a working phone and feel frustrated having to contact customer service repeatedly. The process of switching phone service has been the most challenging experience for me, and I cannot recommend Straight Talk to others. The lack of support and communication from the calling staff has exacerbated my problem. I purchased the phone directly from their website, and the activation process should not have this many complications. I am disappointed by the lack of assistance despite the money spent on getting my phone activated. Additionally, receiving a phone without a SIM card from their website and having my current phone service shut off by their representatives has made the situation worse.

I am experiencing issues sending or receiving text messages. I have been a loyal customer of Straight Talk for years and usually purchase the $45 plan from Walmart for unlimited talk and text for 30 days. However, since last night at 9:30 pm, I have been unable to send any texts as they all fail to go through. When I called [redacted] as usual, it connected me to Verizon Wireless instead. Can someone please assist me in resolving this problem? My number is [redacted]. I would appreciate a detailed explanation of what is happening and how to fix it. Thank you. - Mary G.

Hello! I used to be a Straight Talk customer. On December 23, [redacted], I switched from Straight Talk to Cricket. During the switch, Straight Talk's auto-refill deducted $45.41 instead of the usual $44 from my bank account. I reached out to Straight Talk multiple times to request a refund for the unused service, but they refused, citing their terms and conditions. Feeling frustrated by their lack of assistance, I called again the next day with a proposal to use the $44 for a hotspot device activation service, but they still did not cooperate. I expressed my reluctance to lose $44 arbitrarily, but they insisted they could not assist. It's disheartening to see my money being taken without any resolution. Any suggestions on how I might retrieve my funds would be appreciated. Thank you.

Hello, I used to be a Straight Talk customer. On December 23, [redacted], I switched my phone service from Straight Talk to Cricket. During the switch, Straight Talk's auto-refill was activated, deducting $45.41 from my bank account for a service I won't use. Despite contacting Straight Talk multiple times for a refund, they were unwilling to assist, citing terms and conditions. I cannot afford to lose $45.41. I proposed using the amount for a hotspot device service, but they refused. When I expressed my frustration, they claimed they couldn't help. I am disappointed by their lack of cooperation. Please assist me in recovering my funds. Thank you, Julio G Puga

I recently bought a Straight Talk locked phone from someone who hadn't used it for the required 14 days to unlock it. I bought a kit to activate the phone but was told it wasn't compatible. After many calls to customer service and a visit to Walmart, I received a compatible sim and activated it. Despite spending hours on the phone with Walmart's electronic department, my phone still doesn't work. I need live chat support because I can't call back due to not having a contact number. I can't hold on the line for over 30 minutes at work and can't have calls there.

I have been a loyal Straight Talk customer for years, from Arizona to California without any issues until now. After changing my phone number, I lost all service despite having recently refilled. My phone is essential for work, but after two frustrating days of troubleshooting with customer service via phone and online chat, my issue persists. The customer service representative advised me to restart my phone multiple times, which hasn't helped. They suggested I call back from another device, but I don't have one available. The lack of communication and support has left me incredibly frustrated.

I previously used the number [redacted]. The subsequent number, [redacted], couldn't be activated because it was reassigned to me. I'm hesitant to go to Walmart due to the complications involved in dealing with their internal policies. I can't articulate their peculiar strategy regarding health matters and their portrayal of victims and predators. Walking into the store without a sense of unity, I realized the Mississippi zip code I provided might trigger a security alert. I'd prefer to have my phone reactivated with the correct zip code. I am not willing to put myself at risk amidst potential negativity and conflicts in public. My focus is on resolving the phone activation issue smoothly. Thank you.

I purchased a $60 service pin card, added it to my account, but did not receive the service. I contacted your company and found out my phone was locked, so I tried to transfer the service to my twin sister's phone. However, I was told the service couldn't be transferred because the phone was already active. I was not informed about this restriction initially. As a 17-year-old with a part-time job, I need either a refund of $60 or the service transferred to my sister's phone. Otherwise, my sister and I will switch to a different company, and I will share my negative experience with StraightTalk to friends and family, potentially leading to losing around 30 customers. Thank you for addressing this issue.

My step-daughter's mother, who lives in Florida, bought a Straight Talk airtime card for my step-daughter, but it didn't activate correctly at the store. The cashier assured her it was activated, but when we tried to use it, the card kept saying it was invalid. We spoke to Zhakira at Walmart on 103rd street, who told us to call back tomorrow after 5pm and ask for Shawn or LaShawn. Today, my step-daughter's phone is completely off, and we are unsure what to do next. Please advise on the next steps. Thank you.

My stepdaughter, Sabrina W., had her mother in Florida purchase an airtime card for her phone. At the store, the cashier had trouble activating the second card. After some back and forth, they were assured it was the correct one. However, when trying to use the card, it was invalid. We spent hours on the phone with Straight Talk and Walmart, but the issue remains unresolved. A Walmart employee, Z., mentioned reaching out to Sean or Lesean the following day. Now, at 11 p.m., the phone is not functioning, potentially due to the issue. While Jonathan at Straight Talk provided a temporary solution, the problem persists. We urgently need the phone activated and the $35 restored. Please contact me at [redacted] to help resolve this promptly. Thank you, Jody W.