Straight Talk Customer Service Issues

I am in the process of changing carriers to AT&T and had not activated the new phone yet, but Straight Talk turned off my service even though I paid for auto renewal on September 30. This left me in an unsafe situation without a phone when I was with my grandkids. I am upset and demand my service be turned back on immediately as I should have 14 days to review the new service before deciding to switch. Please email me as I have limited access to Wi-Fi. This situation is unacceptable and whoever turned off my service should be fired.

My service is set to end tomorrow. When I contacted customer service to change my plan, the agent made the switch but changed my auto-payment date to the 3rd, indicating my next payment is now due on Nov. 3rd, and I received a balance notification. During a rather frustrating call with a call center representative named Lady, who claimed to be a manager but refused to provide her last name or the name of the previous agent, I was dissatisfied. However, I later spoke with a live chat agent named Roxanne to opt out of auto pay starting in November. She updated this in the system, and I have informed my bank accordingly. There seems to be a discrepancy as my service was already paid through tomorrow, and the data from the previous plan was not cleared, which is concerning. I've encountered issues before, such as being overcharged previously and not being informed about the ACP program when I purchased the phone. I plan to obtain an I.D. number from the FCC to sign up for ACP soon to save money on the current plan. I do hope for a prompt response regarding my concerns.

I am seeking assistance and am frustrated with the lack of help. I desire to speak with a live person without going through automated systems and being put on hold or disconnected. The customer service representative was unable to resolve my issue, and I urgently need to escalate this matter. I am experiencing trouble with my internet connection after activating a new SIM card with a new plan. I have not used the internet yet, and I need clarifications. Kindly connect me with a supervisor, corporate representative, or someone who can provide effective customer service support, as I have never encountered such poor service from Straight Talk before.

Hello, I called yesterday to transfer my number and service to my new phone, but it's still not working. I still have service time left on the card I bought on the 28th of September. Despite transferring my number and service yesterday, it hasn't gone through. Each time I call, I get transferred multiple times and then disconnected, which is frustrating. I paid $50 for a month of service and expect it to work smoothly. Due to the delays, I think I should receive a free month. This issue is taking too long to resolve, and I'm considering switching companies. I'm tired of the difficulties in transferring my service to my new phone with the same number. I hope this can be rectified soon to avoid further frustration.

I lost $[redacted] worth of minutes because of a Straight Talk error. My Samsung S9 Plus battery expanded and damaged the phone. I bought a Samsung S23 phone from Walmart and tried to activate it through Straight Talk for three days with no luck. Straight Talk advised me to buy another phone, so I got a S10e from them. It took five days to arrive. When I called to activate and transfer my minutes, they said my account was closed and my minutes were gone. I attempted to speak with a supervisor, but they hung up on me. I'm seeking assistance as the $[redacted] loss was a result of Straight Talk's inability to activate my phone initially. I assumed my account would remain open when they instructed me to purchase a new device. If you have any questions, please reach out. Thanks, Marcia L.

I recently purchased two phones from Wal-Mart but returned them as I was not satisfied. I have the receipts for both phones and would like to transfer the $55 plan I bought for the Iphone 8 to my old phone. Despite purchasing a plan recommended by a store clerk, I later found out my phone was not compatible. I am seeking a refund for the $55 plan and the $35 refill. Due to difficulties at the store, I am trying to resolve this issue on my own but am struggling to transfer the sim card. I have been a loyal customer of straight talk and believe I should be refunded the full amount. My name on file is M. Schuerman, and I can be reached at [redacted] or at [redacted]. Thank you for your assistance in resolving this matter promptly.

I have been with Straight Talk for around 4 years now with my iPhone. Recently, they instructed me to switch to a 5G sim card. After inserting the new sim card, my phone now displays Verizon but is not working. I was under the impression T-Mobile was the new service provider. Straight Talk mentioned my wife's phone, which we purchased, would no longer function. Despite paying for the month, I haven't had any service, and Straight Talk advised me to contact iPhone for assistance. However, iPhone stated they couldn't unlock the phone as I never had an account with them. I explained to Straight Talk that although I brought my own phone, I upgraded it through them. They mentioned they couldn't unlock the phone. I am puzzled why I'm still paying for a service I can't use and left with a non-functional phone.

We purchased a Jitterbug phone and have been attempting for a couple of months to transfer the phone number from Straight Talk to the Jitterbug phone. Initially, we needed to add more minutes to his old phone. After that, they assured us it would be transferred in three days, but nothing happened. When we contacted Straight Talk again, they mentioned an issue with the zipcode. After correcting that, they said the transfer would occur in three days. We then had to add another $45 card to ensure we had enough minutes on the old phone. After three days, the number was still not transferred. In the following call with Straight Talk, they informed us there was a port protection on the number that needed to be removed, and the transfer would take three more days. Each time, we had to obtain an NTP number, and they mentioned the NTP number had expired. We acquired a new NTP number, and they assured us the transfer would be completed in three days. The phone is registered under my boyfriend's name, Randolph Itzen.

Our landline phones stopped working, and we were advised to upgrade the base. We received and installed the new base as instructed, but the phones still do not work. Furthermore, the new base assigned a different phone number without our request. Despite speaking with technicians seven times, the issue remains unresolved. Each time, they assured us it would be fixed in 30 minutes, but we still only receive a busy signal instead of a dial tone. A "manager" promised to personally call us back within 30 minutes to rectify the problem, but we are still waiting. They have attempted to email us codes, but we have not received them. Please contact me, Royal Martin, at [redacted]. Thank you for your attention.

I purchased a phone and a $45 monthly plan online for my boyfriend. Despite trying all morning, I have been unable to activate the phone. My Straight Talk order number is [redacted]21, the Serial number is [redacted] [redacted] [redacted] [redacted] [redacted], and the SIM number is [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] 29. Every time I call, I get transferred to Total by Verizon instead of speaking to a Straight Talk representative. I need assistance with the activation from Straight Talk directly. I bought the phone and plan from Straight Talk and would like their help. The Total by Verizon representatives said I need to contact Straight Talk regarding my service card, which I suspect I never received because the IMEI and SIM numbers did not activate the phone. Normally, when I contact Straight Talk for customer service, I get to speak to a person. However, the new automated system is not helping me progress. I would appreciate it if someone from Straight Talk could call me at [redacted]. Thank you.

I have been receiving assistance for three days regarding my phone issue through about 6-7 customer service representatives. I was given conflicting information to wait 24 hours and call back multiple times. I was also falsely informed that Verizon Wireless had locked my phone. On several occasions, the system was slow, causing delays in receiving help. Despite being told my phone was compatible, I was advised otherwise about 6-7 times. I even purchased a $35 card without a resolution. I have spent countless hours on the phone with no solution and faced numerous disconnections. I was promised callbacks that never happened. One employee had ID number #[redacted], and another provided empty apologies without offering a refund; his number was #[redacted]. Threats of contacting the BBB or participating in a class-action lawsuit due to the poor service and lack of resolution have left me frustrated. It seems as though responsibility is continuously shifted to different representatives without definitive assistance.

I have experienced repeated issues with Straight Talk billing me twice a month, leading to service interruptions and poor customer service. Despite being a long-standing customer, there has been no apology or compensation for these errors. This has happened multiple times, and I am frustrated with the lack of resolution. I am requesting a refund promptly and attention to my Hotspot data usage, as it seems inaccurate compared to my friends' experiences with the same plan. Additionally, the billing schedule does not align with when my data should be reset. I suspect there may be a problem with the Hotspot activation. I am seeking a refund and compensation, possibly a free month of service, for the inconvenience this has caused me. Please address these issues promptly. Thank you, Wanda Harp.

I'm having an issue with a bring your own device kit I purchased with minutes yesterday. It didn't work on my phone, so I bought a Straight Talk phone today. I spoke to two representatives. The first lady tried to transfer the minutes from my bring your own Sim to my Straight Talk SIM but got disconnected. I contacted support again and the second representative couldn't find my minutes. I escalated the issue to the manager, but after an hour, I still couldn't get a resolution. Now they're saying the minutes aren't on either card. The contact number provided is [redacted], not the number I'm changing. I was activating a new number, and I just want the minutes on my Straight Talk phone.

When there's an issue with my Sim card, phone settings, or account, it's frustrating to keep getting transferred to different people. I wish the technical experts could quickly resolve the problems without the need for constant back and forth. I enjoy fixing things as a mechanic, but I find dealing with cell phone issues tiresome. I'd rather spend my time outdoors working on cars or chatting with others about vehicles.

My wife attempted to transfer her phone number to a different device but is unable to proceed due to not recalling her PIN and security questions. Despite updating her details on the My Account page, the changes are not being accepted. Consequently, she is now without phone service, which is crucial as she is disabled and requires it to communicate with her doctors. Her service is active until 4/20/23, but she cannot use her phone. This issue has persisted since 12/3/22, causing significant distress. We have been loyal customers for more than ten years. Thank you.

My phone with the number [redacted] suddenly stopped working about an hour ago. When I try to call from another phone, it says "restricted." We cannot use it to make calls or receive OTPs for bank accounts, credit cards, or various websites. Both phones are on a monthly plan, and the payments went through - one on the 8th and the other today. I have photos from the bank showing the separate charges on the 8th and 9th. I recently got the number [redacted] on a plan through the website, while the [redacted] has been on a plan for a long time. It stopped working around 5 PM EST. I had to restore my SE v2 last night after attempting to use a free trial from the Mint Mobile app. Apple had me use another SIM to unlock and restore my phone. I deleted the Mint Mobile trial, added the [redacted] to the monthly plan, but the [redacted] - our main phone for school, family, doctors, and banking - has never had issues until today. I need help getting it back in action. Both payments for each phone have gone through, and I have images from the bank showing the transactions. Normally, it’s challenging to keep the [redacted] on a plan, and it seemed to be fixed last month but failed to auto-process, so I added it online. I’m confused why two separate payments for two phone lines have led to our main phone being deactivated. Please assist. Thank you.

I am Brenda Orr, and I am experiencing issues with my Straight Talk phone. Approximately 18 months ago, my mother bought a card for me using her credit card. Straight Talk began charging it monthly without her authorization and deactivated my phone. After her bank reversed the charges, my phone remains inactive because the last four digits of the credit card on file do not match. I am unable to speak to anyone about reactivating it since I do not have the correct information. I urgently need my phone reactivated as I am losing money without it. Legal action might be necessary. How can I resolve this situation and regain use of my phone?

I recently ordered a phone and service plan from your company. The delivery was due the other day, but it did not arrive. After contacting FedEx, I found out the package was returned to you. I would like either a refund for the phone or to have the service plan transferred to my new phone. I will have the order number ready for when you get in touch.

My son has Down syndrome and enjoys using phones, but he is non-verbal. He typically has three phones that he switches between, but I can't locate the one with his SIM card. I can't purchase a new one this month. Is there a way to track the phone or ensure it's not being used by someone else? When I called, it mentioned restrictions.

Today, December 7th, [redacted], my Straight Talk phone was stolen. I would like to suspend service on the SIM card and request a new one to be sent to my address. My name is John Richard H. Jr, and my phone number is [redacted]. The stolen phone number is associated with my Straight Talk Wireless account. Please contact me at [redacted] to help resolve this issue. Thank you for your assistance, and I hope to hear from you soon.