Straight Talk Customer Service Issues

I have been a loyal customer for over 12 years, faithfully refilling my service every month during this time. Recently, I learned about the switch to VoLTE, which is concerning for me since I am on a fixed income and cannot afford a new phone due to my already tight budget. I have been in contact with customer service for the past two weeks, trying to resolve the issue and request a compatible phone, as the one I recently purchased will no longer work with the new system. As a result, I am considering switching to a different carrier.

I purchased a $65 platinum unlimited refill card from Walmart and encountered difficulties adding it to my account. I had to make multiple trips to the store and spent over three hours trying to resolve the issue. Despite calling numerous times, I was repeatedly hung up on and received no assistance. This simple task turned into a nightmare, causing me to miss work. My cousin had a similar issue with a purchased card before. I kindly request that you rectify this situation by adding the card to my account. The phone number associated with my account is [redacted], the PIN is [redacted], and the refill card PIN is [redacted] [redacted]-[redacted]-[redacted]-[redacted]. The $65 plan includes unlimited data, talk, text, a 30-day cycle, 20GB hotspot data, mobile protection, 100GB cloud storage, HD video streaming, and international calling. Walmart suggested that only you could resolve the problem as they were unable to assist or provide a refund.

I recently purchased a phone and a service plan from your company. A few months ago, I was a customer and had asked for my old number to be reinstated. However, despite trying to verify my identity to activate the phone, I did not receive the necessary text. I then attempted to get a new number, only to find out that the activation card had already been used and I am the only one who should have access to it. I have been stranded on the side of the road for over two hours, using someone else's Wi-Fi to try and activate the phone. Could you please assist me with this issue?

My wife was having a chat with two family members when her phone suddenly stopped working. Upon contacting customer service, we discovered that her service was cut off due to excessive use of multimedia in a group chat, which was not clearly explained in the unlimited texting plan. Despite no prior warning, we were disconnected multiple times and eventually informed by a representative named "Jesus" at the Miami headquarters that our $[redacted] iPhone was permanently disabled and advised us to discard it and buy a new one. We are seeking assistance to reactivate the service or unlock the phone. Legal representation has been obtained, and we are considering legal action under Federal and State law in Michigan for compensation. A formal complaint will also be made on social media to raise awareness among our 25k+ followers about the treatment of loyal customers by Verizon. The phone number affected is [redacted].

I am currently on the $35 per month plan and recently joined the ACP program. Though I was approved, I forgot to activate my participation due to being at work. I received a text stating that $30 would automatically process on 12-21-22, which I did not sign up for any automated plan. The message mentioned that if I did not make the payment, I would be automatically enrolled in the ACP plan for free. I have already purchased a $35 card but have not added the plan yet because I am unsure about the text regarding the $30 plan processing. I am uncertain if I bought the monthly $35 plan unnecessarily. Can someone clarify what these messages mean?

I would like to request to speak with a supervisor or manager. I have been a loyal customer for 15 years, but I am experiencing severe issues with my phone. Despite my attempts to troubleshoot with customer service, the problem persists. I am unable to receive or make calls easily, texting takes an extended period, and the voice-to-text function is unreliable. The phone also has unwanted apps, dials random numbers, and fails to deliver texts. I feel frustrated with the device's performance. I am hoping to address this matter promptly with a higher authority to find a solution. If the company prefers that I seek services elsewhere, please inform me directly. Thank you.

As a student studying in Arkansas, I purchased my phone from Walmart. Currently spending my Christmas break in the Bahamas, I've noticed that my Straight Talk number is not working here. I'm concerned that Straight Talk might take away my number since I'm not using it in the Bahamas. I will return to the United States on January 13th, before the 30-day mark since I got the phone. Is there a way for me to retain my number even though I'm not using it while abroad?

I seem to have misplaced my Straight Talk Samsung Galaxy A13, possibly on Christmas Eve while I was out. Although the battery is still running, it goes straight to a "user busy" message after a few rings. I'm hoping to use GPS to locate it as there are crucial files on it that haven't been backed up. This phone is quite new, purchased during a holiday sale, and while it is insured, loss is unfortunately not covered, only damage. I'm new to trying to track a device like this and would really appreciate any assistance or guidance on how to proceed.

I seem to have landed on the wrong page! I need guidance on how to subscribe to Straight Talk home internet as an existing customer. Also, I would appreciate information on the ACP program. We are dissatisfied with EarthLink's unreliable internet service currently at 15 Mbps with frequent disconnections and buffering. Our service is through AT&T, and we are located in the [redacted] area. We are seeking improved technical support and service quality.

I have been working on resolving this issue for 5 days now. It all began with an update to my phone. The problem is with my data not working properly or not working at all. The situation seems to be more complex than anticipated, as even the corporate managers I've spoken to are puzzled by it. I was supposed to receive a call back today to coordinate with the courier, Verizon. After waiting past the agreed time, I reached out and was informed that Verizon mentioned the network/tower update would be completed within two hours. However, it has been significantly longer than that. The reference I was given is [redacted] [redacted] [redacted]. Thank you for your attention, --H

I am having trouble activating my new home phone with the same number due to network updates rendering my old phone unusable. The language barrier with some customer service representatives has hindered my attempts to get a new phone sent to me. I have no email or cell phone for verification texts. I was chatting with Patty but got disconnected before completing verification. I need my phone for doctor and dental appointments and can only access the internet on a borrowed computer. I provided detailed information about my old and new phones and recent call history for verification. I hope this additional information helps resolve the activation issue quickly. Your assistance is greatly appreciated. Sincerely, Joyce Myers. Email contact is unavailable.

On January 3, [redacted], my network was unexpectedly turned off by Straight Talk due to a supposed system update. After contacting customer service, I was informed that my IMEI and SIM did not match. Despite using the same phone for three years without issue, I was unable to resolve the matter with the representative. Even after speaking to their manager, Joann, and being promised a callback within 30 minutes, nobody reached out to me. This forced me to search for a new phone, but the inventory information on Walmart's website was inaccurate. Eventually, I ordered a phone online with 2-day delivery. The next day, I called Straight Talk to address the unresolved issue, but I received no assistance. As a result, I reactivated my phone but still cannot make calls due to a medical condition limiting the phones I can use. I am extremely dissatisfied with the service provided and expect a refund of $45 for the activation fee and a formal apology for the lack of follow-up from the manager and representative. - Cynthia M.

I have been trying to activate my new iPhone since December 3rd. Unfortunately, I have lost my plan and probably my phone number as well. Despite my efforts, my phone remains unusable. While my husband's phone, on the same plan as mine, works fine, my device seems to be locked to Straight Talk. I am frustrated with the endless hours spent trying to fix this error caused by a language barrier with a phone representative. I want to unlock my new iPhone from Straight Talk to use it on another network. I refuse to pay $[redacted] for an unlock since I have already paid in full for the phone and service not provided. I have proof of purchase for everything. I hope this matter can be resolved promptly, and I eagerly anticipate using my phone as intended. -TC

I have been experiencing issues with my phone service for the past 20 days. I am unable to receive or make calls; the phone doesn't even ring. Despite spending nearly two hours trying to get assistance, I haven't received any help. I provided the codes you sent, but they were deemed incorrect. The automated operators seem to ignore me, which is frustrating. I have been a loyal customer for ten years, and I believe I deserve some compensation for the lack of service. Although my phone functions in other aspects, the primary function of making calls is failing. I request prompt resolution of this issue and hope for better treatment from customer service in the future.

I have not received my phone that was supposed to have been delivered approximately three weeks ago. When I attempted to verify my account with a representative to obtain a tracking number, I was unsuccessful. It has been almost six weeks and over two months since I have been able to use or even have my phone. I am in dire need of speaking with a manager or someone in authority who can actually make decisions to assist me. On December 13th, I sent my phone with software malfunctions to your company. I am still waiting for my phone. Prior to your warehouse being upgraded, the individual who mishandled my case erroneously marked my shipment as being sent out, resulting in no action being taken. The representative I previously spoke with assured me it was on its way and would arrive within 3-5 days. Unfortunately, three weeks later, I am still without my phone.

I requested to speak to Desideerie's supervisor, whose ID number is [redacted]. She claimed no one above her could take my call and refused to transfer me to their message system. My concern is that someone made unauthorized transactions using my bank card information. I want to block my information from your system and deactivate the phone number associated with these transactions. Please contact me at your earliest convenience. I plan to report this unsatisfactory service to the BBB. Today, on January 24, [redacted], I also mentioned that I was recording our conversation. Her response was inappropriate. Thank you, and I anticipate a prompt and professional resolution. Best regards, J. Mullins

I bought an iPhone SE from Walmart as a Christmas present, but it won't activate. I've had a frustrating experience trying to resolve this with Straight Talk customer service. The first agent suggested having Walmart scan a missed barcode, but Walmart refused. Another agent said they would activate it after receiving my receipt and ticket number ([redacted]), but that didn't work. Despite several attempts with different CSR reps, the phone remains inactive. I even escalated the issue to corporate and filed a complaint with the BBB, but still no resolution. The most recent CSR, #6, said the problem couldn't be fixed and wouldn't escalate it further. The situation is extremely disappointing and seems unresolved.

I purchased an iPhone SE from Walmart as a Christmas gift, but it won't activate. After speaking to multiple representatives and managers, sending emails with the receipt and ticket number [redacted], and dealing with unhelpful responses, I contacted the BBB. Despite promises to escalate the issue, no progress has been made. Corporate CSR Rena informed me the phone can't be fixed and refused further escalation. I have reached out numerous times with no resolution, and as a middle-class family, buying another phone is not financially viable. My teenager has been without his gift for over a month. If a replacement cannot be provided, I expect a solution to be found.

I recently acquired a Q Link SIM card but encountered an issue with my phone still being locked by Straight Talk, preventing me from using the Q Link SIM. Despite the 30-day period passing, Straight Talk now claims it will take an additional 60 days to unlock my phone. Although my number was transferred to Q Link today, my phone remains locked. As a result, neither my Q Link SIM nor my Straight Talk SIM are functioning, even though there were minutes on the latter. I'm eager to move away from Straight Talk due to their unsatisfactory customer service and lack of assistance.

I am unable to use my phone for texting as it is disabled. Recently, I installed a new Straight Talk - Verizon SIM card, but unfortunately, I do not have phone service now. Straight Talk's solutions all involve texting them, which is not possible for me currently. I have attempted various methods to resolve the issue, but each time I encounter a dead end without the opportunity to speak with a representative. Furthermore, the options provided do not address the activation of a new SIM card.