Straight Talk Customer Service Issues

I have been struggling to get help for the last 10 days. Spending nearly 5 hours each day calling your customer service, only to be transferred to the port department and eventually disconnected. Your chatbot initially placed me at number 75 in line for an agent, but after waiting for 3 hours, I moved up to [redacted] in line. Is this level of service considered normal? As a disabled individual with two babies, I find this treatment unacceptable. I recently purchased a new SIM card from Verizon on July 7th, where the manager helped in transferring my number [redacted]. While initially successful, the next day my number was changed without my consent to a different one. This caused significant distress, as important contacts were unable to reach me. Despite paying for a monthly plan with Verizon, they claim the port was never provided by your company. I have been attempting to reach your port department without success, experiencing repeated disconnections. I am puzzled by the incompetence displayed by your staff and am considering escalating this matter further. Can you provide me with the email address of your corporation to address this issue promptly? Thank you.

I recently switched from Cricket to Straight Talk, but encountered several issues during the transfer. Initially, I had difficulties with my phone number transfer when using a new SIM card. Even after getting a new SIM card and having everything transferred over, I continue to face problems. According to a Straight Talk agent, there were network issues affecting the transfer which were never resolved. Currently, I am experiencing no internet and minimal service coverage, with frequent disruptions making my phone unusable at times. I also lost access to my hotspot feature, which is supposed to be part of my plan until 10/26/[redacted]. Despite reaching out to customer service multiple times and speaking with various representatives, I have yet to find a solution to these ongoing problems. I would greatly appreciate any assistance or guidance from someone knowledgeable on how to address these issues.

My phone stopped working 3.5 weeks ago, and after contacting customer service, they confirmed it was dead on July 6, [redacted]. I was told I'd receive a refurbished replacement of the same model. Today is July 30, [redacted], and despite mailing my old phone as requested on July 14, using the UPS label provided via email on July 6, I faced difficulty opening the attachment. After contacting customer support and experiencing a rude representative, I managed to send the old phone. I was informed it was received and processed on July 19, with a replacement expected in 3-5 days. Despite multiple follow-ups, as of July 31, 12:22 AM, the replacement is still pending. After being a loyal customer for 12 years, I feel let down and seek the promised phone and compensation for the time and trouble caused.

I have been attempting to transfer my phone number from Straight Talk to Spectrum for several days now. The transfer pins keep expiring before the new carrier can process them, resulting in a "security hold" being placed on my account due to multiple attempts. I have spent countless hours on the phone with both Straight Talk and Spectrum to no avail. Despite an agreement made yesterday in a 3-way call between both carriers for the transfer to be completed within 2 hours, my number has still not been ported. Additionally, I have been charged for another month of service. I urge you to expedite the number transfer process. I am considering filing a complaint with the Federal Communications Commission to resolve this issue promptly. Thank you, Christopher J. [redacted]

I am encountering problems making calls on my Galaxy A20 smartphone with the government phone service through Straight Talk. The message says my service is no longer active, which is worrisome as I have relied on this program without issue. I followed troubleshooting steps suggested by the second representative after the first one did not follow up as promised. I am homeless and need a resolution to this issue promptly.

I'm experiencing a very weak signal despite having a new phone and SIM card and just renewing my service. My apps are not functioning properly due to the poor signal. I've already tried troubleshooting by checking the phone, restarting it, and still no improvement. It's frustrating not being able to use my phone as usual. I'm disappointed as I was expecting to speak to a live representative, but it seems I'm communicating with a bot. I'm fed up with this situation and want the service I paid for or a refund. I feel like Straight Talk is more focused on making money now rather than providing good service as they used to. It's frustrating and I'm very unhappy with the service.

My underage daughter unknowingly signed up for a Straight Talk contract while in the USA for high school, resulting in a monthly charge of USD 48.51 with no way to cancel remotely from Germany. Attempts to stop the auto-refill through the U.S. family have failed, and the website is inaccessible from Germany. In Germany, such contracts are invalid without parental consent. I am seeking advice to prevent further charges on the VISA card. Cancelling via VISA requires proof of unauthorized debits, which we lack. Any assistance is appreciated.

Yesterday morning, I used my personal hotspot for the first time this month since I was away from home and couldn't use my other company's Wi-Fi. After 30 minutes, my hotspot disappeared from my phone. Some representatives mentioned I had personal hotspot data remaining and were unsure why it happened, while others claimed I had used 20GB of personal hotspot data. I'm confused about these conflicting explanations, and it seems other Straight Talk customers are experiencing similar issues. My phone and data are working well; it appears the problem lies with Straight Talk upsetting us with these inconsistencies.

I sent my phone for repair on August 4th as instructed, but when I followed up a week later, I was told it was still being processed without a tracking number. After checking back a few days later, I was informed that my file had minimal updates on the 11th and was asked to wait another 5 to 7 days. Being the 9th day today, I've called multiple times but only managed to engage in chats that led to transfers or callbacks. I urgently need my phone for work and to stay connected with my 12-year-old son who lives out of town. I'm eager to receive a tracking number and possibly expedite the process by porting my number to another service provider that can provide better assistance. Could there be any way to compensate for the delay, perhaps with a credit or an upgrade? My details are: - Name: Mary - Phone number: [redacted] - Order number: [redacted] - Report number: [redacted] - Email: [redacted]

I have experienced recurring issues where my service is disconnected every month on my bill cycle date despite having the emergency Broadband benefits associated with my account. For the past 7 months, I've had to contact customer service each time to have my service restored to the correct plan. Although they assure me it won't happen again, it continues persistently. I am requesting for my service to be immediately restored to the same unlimited plan I had before the latest disconnection. Unfortunately, this has become a frequent problem that I hope can be promptly resolved. Thank you for your assistance in advance.

I recently experienced issues with my data service, leading me to purchase a new $65 plan which did not resolve the problem. After renewing my plan, it took 3 days to receive a new sim card which turned out to be incompatible with my device. Upon being instructed to buy the correct sim card for activation, I faced delays. Eventually, after obtaining the correct sim and inquiring about the 15 days of data disruption, I was promised an extension and additional data. However, only 8GB data was added erroneously, resulting in continuous struggles to rectify the situation for the past 3 days. Despite numerous calls and attempts for resolution over 28 times within 19 days, the issue persists, with the My Account app reflecting the limited data access. This ongoing inconvenience has caused frustration, and I am contemplating seeking legal advice to address this matter.

My phone call has been disconnected 8 times today, which is very frustrating. I returned a faulty A53 Galaxy phone and was informed that a replacement hasn't been sent due to stock unavailability. Although I was promised an equivalent replacement, it seems that hasn't happened either. I am requesting a phone of equal or higher value as a replacement. The ticket number for my case is [redacted]. My contact number is [redacted]. I have experienced 9 unsuccessful attempts and 8 disconnections, which is unacceptable. If this is not resolved promptly, I will consider taking legal action to receive a refund. It is disappointing that callbacks are not made when calls drop. I am requesting for a senior executive to contact me to resolve this matter. Your immediate attention to this issue is greatly appreciated.

I have been struggling to use my phone since last Thursday. Despite speaking to 21 agents for over 19 hours, I have not been able to resolve the issue. I need assistance recovering my 4-digit pin to troubleshoot my phone after spending over $[redacted] on it. Finally, a lady tried to turn on my phone after four days, but it requires the pin I don't know. I have security questions for account validation, but the agents hang up instead of utilizing them to help. I really need assistance with this matter.

I had a very disappointing experience on 9/9/22 at the Moraga Safeway store #[redacted] with Elizabeth from the Floral Department. Despite hoping for a simple shopping trip, it turned into a fiasco. I sought help from various employees but received none until Roger finally assisted me after much effort. After addressing the poor service with the manager, a discount was offered for a floral arrangement missing some elements. I provided guidance to Stephanie on how to improve the bouquet, but she struggled with the task and even charged me extra for the changes. The unprofessional behavior of employees Stephanie, Greg, and Roger was unacceptable for a company of this size. I was shocked by their demeanor and urge Safeway to address and prevent such incidents in the future. CC: FILE

I have encountered a persistent issue with Straight Talk since signing up. Our Galaxy S9 phone, model SM-G960U, was successfully registered one day, only to revert back to network searching the next day. We tried a new phone and a technician managed to resolve the problem temporarily. However, upon switching back to the old phone, the same issue resurfaced. The message 'OMADM Activation not completed' appears, preventing the sending or receiving of large data files like MMS images. Despite the efforts of multiple tech support agents, most were unable to provide a lasting solution. Many promised callbacks that never materialized.

To the relevant party, I have been a loyal customer for nearly ten years and previously worked with Sprint for a similar duration. Therefore, my loyalty speaks volumes, in the best possible way. However, something has evidently changed drastically. Around July 24, [redacted], my phone suddenly stopped working at random intervals. It would display "no service" and indicate that the SIM was not registered with the mobile network, only allowing for emergency calls, and stating that the IMEI could not be located. The device in question is a brand-new Galaxy S21 FE purchased directly from Samsung in March. After a weekend spent engaging with various representatives for a total of 8 hours, repeating basic troubleshooting steps - despite having informed them that I had already tried - encountering unfulfilled promises of call-backs, and purchasing two different new SIM cards (one of which remains undelivered despite immediate charging, while the other was acquired from eBay, which promptly delivered), my patience was exhausted. Consequently, I sent my phone to Samsung for assessment and repair, only to receive it back with confirmation of no issues and a recommendation to contact your company. Upon contacting your support team today, I was assured that the phone was successfully activated, as evidenced by an incoming call. Regrettably, it continues to display a "no service" signal, a concern that was dismissed by the agent, who instead insisted that everything was in order. Upon realizing the ongoing issue an hour later, I sought clarification via chat and was informed that my IMEI and SIM are associated with two different accounts, preventing their alignment with mine. Neither item has left my possession to have been affiliated with an alternate account. For the past two months, I have paid for a service I cannot utilize, endured deceit and evasion, and witnessed no resolution to the prevailing predicament. While representatives might find amusement in this circumstance, I, unfortunately, fail to share their sentiment. Anticipating a carrier switch, an unimaginable scenario just three months ago, I seek clarity on what transpired. I am eager to explore potential solutions before contemplating a change at the end of this month. Please consider addressing this matter promptly. Thank you for your attention. Warm regards, K. Spinella Email: [redacted]

I am currently experiencing an issue with my voicemail. Recently, I received a notification saying it cannot connect to Visual Voicemail, which I have never used. I have been a loyal Straight Talk customer for years and have always had regular voicemail. However, since this problem started, I have been unable to access any voicemails, with a message indicating that the box is full. Additionally, there is an error message on my media page stating, "we cannot connect to Visual Voicemail at this time," which is confusing as I have never signed up for this service. I have attempted to resolve the issue by restarting my phone, but this did not fix the problem. I would appreciate it if my voicemail could be restored to its normal functionality without any connection to Visual Voicemail.

My mother passed away on July 30, [redacted], and her phone service was active until August 24, [redacted]. I'm looking to keep her SIM card and number while using my own phone from AT&T (considering buying from T-Mobile). Unfortunately, the information in her locked iPhone is inaccessible since the screen broke. There are concerns about potential issues with my mother's estate. Her name is Arie Lee King, and I am Timothy King. Her phone number was [redacted]. Please contact me at [redacted] or email me at [redacted] Urgent assistance is needed as there are suspicions that someone is trying to access accounts using her identity, including a SoFi student loan.

I am concerned about the unauthorized changes made to my account contact number and password by an individual who obtained access without my knowledge or any notification from Straight Talk. It seems that there are insufficient security measures in place to prevent such incidents. I am appalled that someone unrelated to me was able to accomplish this. I demand accountability from the person who shared my account number and pin. For the past four months, Pamela C. from [redacted] Bannister St. in Fostoria, Ohio, has intruded on my privacy by tracking my location continuously. I would like to know the exact date when my account contact number was changed from [redacted] to [redacted], and what personal information was provided to Straight Talk to authorize this alteration.

I recently reported an issue to your Straight Talk representatives yesterday, providing a detailed receipt manually dated 09/18/22. My personal information seems to have been compromised, and I have filed a complete report. My name is Heather W., and I can be reached at [redacted] The phone in question was purchased by my fiancé at a Walmart in Springville, Utah, along with a Straight Talk Moto G phone and phone card totaling over $[redacted]. Despite disconnecting all networks and Wi-Fi, strange occurrences persist, such as my fiancé's name appearing on incoming calls. Even after lodging a complaint, I received a message thanking me for activating a Straight Talk service, which I did not authorize. My settings and location are changing without my consent, and important data, like my YouTube account, has been tampered with. Other services I try to access prompt me for a "working number," and reports indicate someone else has answered my phone. This situation has affected my mail and overall well-being, leaving me feeling helpless and deeply troubled. I will be contacting customer service again, but the situation is overwhelming, and I am unsure how to discern legitimate communications from fraudulent ones.