Straight Talk Customer Service Issues

Hello, I recently got a new phone and needed to activate it with a new SIM while keeping my current number. I tried to add airtime, but I was asked to add the new SIM first. After doing so, unfortunately, I misplaced my old SIM card. Now, I am facing issues with the activation process. I do have the original SIM card number, but I am unable to call or text for activation. I am seeking assistance from Straight Talk to resolve this issue by contacting me through FaceTime audio. I am looking for an alternative way to activate my phone without the need for calling or texting, possibly through full internet activation.

As a former Verizon customer, my Samsung Galaxy S9+ was fully paid off within my Verizon contract. After requesting my number to be ported to Straight Talk, I encountered ongoing struggles with getting data to function properly. Despite managing to make and receive calls and text messages, I've been unable to access data beyond a grayed-out 4G LTE symbol indicating CDMA roaming. Despite numerous calls to Straight Talk, the lack of resolution and continuous referrals to different departments have left me frustrated. I've attempted multiple APN settings adjustments and explored various troubleshooting methods without success. The idea of giving up on the phone is disheartening due to its value. Even after seeking advice from a Walmart advisor to prompt a reprovision of my phone through a specific app, the issue remains unresolved. The reluctance of Straight Talk to address and resolve these persistent data connectivity issues has led me to question the value of continuing with their service despite the financial investment made.

I recently upgraded my phone, and although everything seems to be working fine, I am experiencing issues with YouTube displaying ads even though I have a premium subscription. Additionally, I am struggling to access premium content on my TV. I attempted to sign in, but it seems the premium service is not transferring. Do I need to make an additional payment to access premium content on my TV? I would appreciate your assistance in ensuring that my premium subscription is active on both my cell phone and home TV.

Hello, I am French and purchased a Straight Talk card for my trip to the United States three months ago. I used the AT&T card with unlimited data. During my stay, I connected to my Straight Talk account using the card's number and activated the auto-pay service, intending to deactivate it when I left the USA. However, I encountered an issue where I could no longer log into my account, as the website claimed my number didn't exist, despite the card still being functional. Straight Talk has been deducting $48 every month from my account, even though I am no longer in the USA and not using the card. I urgently need the auto-pay to be disabled. My number was [redacted]. Thank you

We recently got our new phone and put in the SIM card. We followed the activation steps to move our previous number from ATT, which is [redacted]. It has been exactly a week since we did this. I have reached out to customer support multiple times. Initially, I was informed the transfer could take a short while to a couple of hours, then up to two business days, and eventually up to 5 days. Now, it's been a full week, and our phone is still inactive.

I recently received a new phone and followed the steps to activate it with my previous number from ATT ([redacted]). It has been a week, and the phone is still not activated. I have reached out to customer service multiple times. Initially, I was informed that the process could take a few minutes to a couple of business days. Later, I was told it might take up to 5 days. Despite restarting the phone, the service has not been activated yet.

I bought a data plan for a hotspot, but it's not functioning correctly. Dealing with their customer support has become a frustrating experience. The first time, I waited 35 minutes for a representative who promised to call me back in 2 or 3 minutes but never did. After waiting an additional 50 minutes on hold, I was disconnected when being transferred to mobile hotspot support. It seems there is no way to avoid the long hold times before being redirected for hotspot assistance. This company's service has been extremely disappointing.

I contacted customer service at Straight Talk to port my number from AT&T two hours ago. They instructed me to restart the phone after two hours, but I am still unable to use it. I called them again half an hour ago, and they informed me the process is still ongoing. My incoming phone number is [redacted], my name is Joseph H., my SIM card number is 89[redacted][redacted]5. I have already loaded the airtime, and customer service assured me it's valid until 7/16/22. I need to retain my current phone number as I'm a first responder. My previous carrier confirmed that Straight Talk just needs to contact them to complete the transfer. Can someone please update me on the status?

I accidentally ran over my current Straight Talk phone, and now the screen is unreadable. I found an old Straight Talk phone that was returned to me years ago, but I can't remember the 6-digit pin to access it. I need a working phone urgently for job hunting since I just moved towns. I can't buy a new phone now and don't want to lose important data by factory resetting the old phone. I hoped Straight Talk could help me unlock the old Galaxy A21 without erasing its data or offer affordable solutions. I remember hearing about free phones from Straight Talk. I've been a loyal customer for over a decade, even though my history might not reflect it due to lost or broken phones. My name is Drakar S., and you can reach me at [redacted] I appreciate any assistance. Thank you.

I received a new SIM card from STRAIGHT TALK for the change to Verizon. Inserted the SIM card tonight but now unable to make any phone calls. Trying to contact [redacted] as instructed, but it's not working. I need assistance urgently. Update - On 6/29, STRAIGHT TALK sent me a new SIM card, which is too large for my phone. Still no cell service. Planning to visit Walmart to check with a potential STRAIGHT TALK representative. This situation is incredibly frustrating. The service is terrible, and the agents are unhelpful and indifferent.

My data plan indicates that I have used all my data, and now I am limited to 2G, which is not accurate. Last week, I encountered the same issue twice and had to contact the account supervisors. Despite calling all day yesterday, I could not reach customer service representatives successfully. Calls were placed on hold, and I was eventually disconnected after over 30 minutes on hold during three separate occasions. Previously, after my data service was fixed, it only lasted for about a day the first time and two days the second time. I urgently need a permanent solution as I rely on it to submit job applications online, especially since I am on the EBB or ACP plan. This situation is extremely frustrating and I seek assistance promptly.

This morning, I left a question about stopping my granddaughter's phone due to her mother passing away two months ago. I, Wanda A., her grandmother and guardian, need to deactivate her phone number [redacted] immediately. I've spent over an hour on hold trying to address this issue. Sierra S. is the minor using the phone. I've already ordered a new phone for her from a different provider. Please contact me promptly at [redacted] to resolve this matter urgently.

Purchased a Straight Talk plan at Walmart and used the AT&T SIM card for activation. Received a new phone number instead of keeping my old one. Contacted customer service twice, each call lasting over 30 minutes without a resolution. Now encountering an error message online stating the new SIM card is in an invalid status when trying to activate the service. This issue needs urgent attention as I've already bought a 30-day plan and still can't activate it. I urge Straight Talk to promptly resolve this matter and assist in getting me activated. Thank you for your help.

I am a new customer looking to enroll in the ACP program with a new device. I need to arrange for auto-pay to cover the monthly differences. I also need assistance with porting my number and activating an eSIM for my Motorola RAZR flip phone ([redacted]). Although initially told eSIM activation was not possible, I believe it can be done. If there is a need for corporate intervention, I would appreciate guidance on that process. I have encountered some difficulty with this issue previously but now have the IMEI number available. Any assistance in resolving this would be greatly appreciated.

I haven't received my SIM card and have been left without phone service since Verizon took over Straight Talk's services. Although UPS confirmed delivery in my city, the lack of a specific house number on the proof of drop-off makes it hard to locate. Straight Talk initially refused to send a replacement SIM, stating it costs $.99. After much effort, they agreed to send a new one, but had trouble finding my address even though I had verified it recently. It took 30 minutes to persuade customer service to accept my address verbally. I've spent a total of 5 hours over two days on chat support since phone service is unavailable. When I visited Walmart to purchase a SIM, they were out of stock, and spent an additional 1.5 hours on the phone with Straight Talk. They have vaguely mentioned attempting to send another SIM. As a loyal customer for over a decade on auto-pay, I am now inclined to seek services from a different provider.

My wife recently purchased a new phone from Straight Talk. Unfortunately, she was unhappy with the device and returned it. We lost 15 days of service due to not having the old IMEI number. The main issue now is that our phone numbers were switched, causing problems with our devices. I am eager for a resolution or some form of assistance with this matter. If not resolved, I have a following of [redacted] people on TikTok who are interested in my experience and facing similar difficulties. I am considering switching to a different service and will share my story with my followers to recommend an alternative unless this issue is addressed promptly.

I am inquiring about the ongoing issue related to the Straight Talk Bronze Unlimited refill card ([redacted][redacted]) not being successfully added to my TCL A509DL device. Despite following all the refill options provided on the card, I consistently encounter the error message "Wi-Fi Calling Error Error082: Unable to connect." The phone's Wi-Fi and Wi-Fi calling icons are both displayed as active but the phone remains non-functional, rendering it impossible for me to utilize it. Kindly provide detailed instructions to resolve this matter. Once implemented, I will furnish a comprehensive response outlining the successful resolution of the problem previously described. Your prompt assistance in addressing this frustrating situation is greatly appreciated.

I have been trying to transfer my old phone number from Consumer Cellular to my new Straight Talk phone due to my stolen phone this week. I have contacted customer service more than a dozen times and provided all the necessary information repeatedly, but the number still hasn't been switched over. Today, when I called, the system couldn't find my phone number and mentioned that the transfer is pending before disconnecting the call. When I tried reaching out to the porting department at [redacted], they requested a reference number I didn't have and also disconnected the call. Dialing [redacted] and selecting option five prompts for the same information, only to disconnect without connecting me to a representative. After speaking to 14 people without a resolution, I am feeling extremely frustrated and unsure of what steps to take next. I desperately need assistance with this issue.

I have been experiencing issues with Straight Talk since April [redacted], despite being a loyal customer for over a decade. I am considering switching carriers due to ongoing problems with porting my number. My service will randomly drop signal, leaving me unable to make calls or texts, although my data connection remains slow. Repeated troubleshooting attempts have not resolved the issue. Despite contacting customer service and the corporate office multiple times, I have not received a satisfactory resolution. This ongoing problem has been frustrating, impacting both my personal communication and my business operations. I am seeking either a new phone or two months of complimentary service to compensate for the inconvenience.

Verizon recently asked certain phones to switch SIM cards due to compatibility issues mentioned on the Straight Talk website. I followed the instructions to request a free SIM card, which I received and attempted to install. Unfortunately, my hand-me-down phone turned out to be locked and unable to accept this type of SIM card, so I continued using the old one. Despite reminders to switch, today Verizon went ahead and manually switched my plan over, leaving me without service on a day coinciding with city-wide WIFI problems. I've tried reaching out to various Straight Talk Support channels but keep getting disconnected by an automated system. My biggest worry is that even emergency calls are failing to connect now that my phone plan has ceased functioning on this new SIM card. I urgently need a scheduled call from the support team to address this issue promptly.