StockX Customer Service Issues

Subject: Regarding Recent Purchase Issue Good morning, I am writing to address an issue with a purchase made on August 6 at 4:01 p.m. on your StockX website. Upon reviewing my bank statements, I noticed a duplicate charge of [redacted].50 for a pair of Air Max 1 Martin sneakers, as well as a pending balance for the same amount. I kindly request a refund for the duplicated purchase of [redacted].50. If the refund is not processed promptly, I may have to explore legal options against your website. Sincerely, Sergio Roncero Luaces

Hello, I purchased the Adidas Forum Mid Beyonce Ivy Park in white, with my order confirmed on June 3, [redacted], costing [redacted].40 €. The estimated home delivery was June 21, [redacted], but it was shipped on June 9, [redacted], and moved up to June 11, [redacted]. Despite waiting for two months, I have not received the shoes, yet my payment was processed. Tracking the order provides no information. I've reached out to customer support multiple times, where I was informed the shoes might be held at customs and action would be taken with UPS. However, there have been no updates since. My requests for a refund via email remain unanswered. Kindly assist, Fanny H.

My shipment was reportedly delivered on July 20 around 5:55. Despite searching extensively, I found out from a neighbor that the items were left on the sidewalk rather than at my doorstep in Philadelphia. I have been attempting to contact FedEx without success. I was unable to file a claim in time due to this delay in information. Can anyone assist me in resolving this issue of the misdelivered package? Any guidance on what steps to take next would be greatly appreciated. Thank you. Tracking# [redacted]88 Product: Nike Air vapormax Evo nrg Air max day Mashup ([redacted]) Size: 10 Order# [redacted]9-[redacted]8 Total payment: $[redacted].00 Email: [redacted] Name: Robert B.

I purchased a PS5 from StockX for $[redacted] on July 29, [redacted]. The delivery date was set for August 17, [redacted], but it arrived earlier without any notification. Sadly, the package was sent to a store named Michaels instead of my home address. I was only informed at the last minute, and the package got returned to the sender. I'm wondering if there is a way for StockX to resend the package to my home address or the Michaels store so that I can retrieve it.

Hello, good afternoon, I'm Diego. I am inquiring about the refund process for my unsuccessful purchase of the air force 1 zip swoosh in white. Yesterday around 3:00 p.m., I encountered an error while trying to make the purchase. I received an email notification stating that I would be refunded within 24 hours due to the purchase issue related to third-party payment processing. It was mentioned that another user might have been able to successfully place the order at the time. It has been over 24 hours, and I have not yet received the refund. I seek further details on the status of the refund and aim to either receive the refund promptly or proceed with the order for the air force 1 zip in size 10.5. Thank you.

I visited the StockX website to buy an Off-White keychain. Unfortunately, my payment didn't process for the first attempt. I tried again and the second payment was successful, but now my card shows two charges. I only want to keep one keychain and would like a refund for the duplicate charge. I made the purchase yesterday and it hasn't shipped yet, so I hope this can be resolved soon. Thank you.

I recently received my order #"[redacted]8-[redacted]7" labeled as "new." However, upon opening the package, I found human and pet hair on the product, indicating it had been used. It took me 30 minutes to clean it off. Although I am not seeking a refund or any form of compensation, I feel compelled to share my disappointment. StockX claims to authenticate products, but how did the authenticator miss the condition of this item? This experience has left me questioning the company's standards. I believe that addressing these issues will benefit other customers who invest in their purchases and patiently await their delivery. Perhaps implementing a process to wash items during authentication or prohibiting sellers with such discrepancies from further transactions on StockX would be a step towards improving customer satisfaction. This situation has left me perplexed and uncertain about how StockX handles such matters, and I hope for better practices in the future.

Hello, I attempted to purchase the Jordan Retro High University Blue shoes through my PayPal account. However, during the ordering process, I discovered that the shoes were only available for bidding. Regrettably, €[redacted].49 was already debited from my PayPal account. I promptly cancelled the bid but was unable to recover my funds. I am looking for assistance on how to receive a refund for the transaction. Thank you. Best regards, Roxette

I recently purchased a pair of Yeezy Zyon shoes in size 6. Upon inspecting the shoes, I quickly realized that they are not authentic. I am disappointed that Stock X failed to properly authenticate these fake shoes. I have purchased several shoes from Stock X before and can easily spot fakes. The material of the shoes is subpar, unlike the authentic ones I own. The shoe even had a Stock X tag attached to a shoelace, which is a clear red flag. I am frustrated by this experience and believe that Stock X needs to review its authentication process to prevent other customers from receiving counterfeit items. I kindly request a refund for this specific fake shoe.

I recently sold a graphics card through StockX and shipped it along with another order. While one package arrived in Georgia within 2 days, the second hasn't shown any tracking updates since Sept 20th. Upon contacting StockX, they acknowledged my concern and promised to investigate. However, I was shocked to find out that StockX marked the order as 'Cancelled' citing "Seller did not ship the item," which is untrue. I fulfilled my shipping obligations promptly, and the lost package is beyond my control. Cancelling the order due to a transit issue after I raised this problem is unfair.

I am reaching out regarding an order I placed on 31/05/[redacted] with order number [redacted]1 - [redacted]0 totaling €[redacted]. The estimated delivery window was between 09/06/[redacted] and 16/06/21. Unfortunately, the parcel was delayed without any explanation and was only located on 10/07/21, by which time I was no longer at home. I contacted UPS to change the delivery address due to the delay, but was directed to contact the sender, StockX. I tried reaching out to StockX's email support at [redacted], without success. Their online help site was also unhelpful in resolving my issue. Despite filling out a form to speak to a representative, I never received a response. The StockX application incorrectly states that the package was delivered, making it difficult for me to address this matter with their staff. I am requesting a refund or a replacement package for the item.

On September 30th, I bought shoes on Stock X but didn't see my order after I closed the page. No order confirmation email was received, and my account showed no orders. Support confirmed the order didn't go through, promising a refund. Despite this, I unexpectedly received the first pair of shoes today. To prevent issues, I suggest cancelling the second order linked to my account ([redacted]) under the name Aiden Mallia. Please process the refund and keep the payment for the second order. I have attached our previous correspondence for reference. Thank you, Aiden Mallia

I made a purchase last night and received an email today stating that my order for the Nike Air Max [redacted] Reverse Duck Camo ([redacted]) was canceled due to issues with the authentication process. They refunded the full amount of $[redacted].61. However, I noticed the same shoe is now listed at a higher price on the website. How can they change the price and cancel my order after I bought it? It feels like a bait and switch tactic or fraud. I'm confused and frustrated. If I still want the shoe, do I have to repurchase it at the new price? What's happening here?

On October 3rd, [redacted], while trying to buy a pair of Jordans on the StockX app, I encountered an issue where the price changed mid-purchase, resulting in an error message saying "Unable to review Purchase." It mentioned the lowest ask amount had changed. I tried completing the purchase five times, each time facing the same error. The following day, I realized that five transactions of €[redacted].49 each (€[redacted].45 in total) were debited from my bank account. Checking my emails, I found five identical messages assuring me of a refund within 24 hours due to price changes that forced StockX to cancel the orders. However, it has been over [redacted] hours, and I have not received the refund. I am seeking clarity on the status of my refund and when I can expect to receive it. Thank you.

I recently purchased 3 pairs of Jordan 23 sneakers. One pair is coming apart in the front, and the Michael Jordan signature is peeling. I am concerned about the authenticity of all three pairs. Can someone please contact me at your earliest convenience at [redacted]? I have photos of the damaged shoes if needed. Thank you.

I recently purchased a pair of Jordan 1 low UNC sneakers. Unfortunately, I recently moved into my girlfriend's apartment and also got a new phone, causing issues with my shipping address. Despite being prompted multiple times to verify the information, I didn't confirm her address and assumed it was correct. After placing the order, my girlfriend realized the address was wrong. The shoes were mistakenly shipped to [redacted] Westbourne Dr Apartment 9, while my current address is [redacted] Werk Rd Apartment 9. Notably, there is no apartment complex at [redacted] Westbourne. I urgently seek your assistance in resolving this. Thank you for your prompt attention to this matter.

I am looking to purchase shoes from StockX to wear as a walking advertisement for any shoe company interested. I am particularly interested in Travis Scott Vans, More Tribe Drip, Yeezys, and others. If possible, please connect me with relevant contacts to discuss potential collaboration. Additionally, I suggest creating 2Z-themed shoes and Tribe Called Quest shoes. I am a fan of Yeezys and Vans as well. Address: 62 South Pleasant Street, Sharon, MA [redacted][-[redacted]], USA. Thank you, Kobrain

I believe I made a purchase of a PS5 console from your site on 11/29. I noticed today that I was charged for an additional PS5 with an HK plug, which is not something I authorized or need as I live in Tennessee, not Hong Kong. I am concerned about the possibility of fraud since I went through multiple payment steps for the initial purchase. When I tried to address this through text, I was simply told that all sales are final. I have reached out previously about this issue and now urgently request its resolution, as I may need to involve my bank if fraud is indeed involved. The order numbers related to this issue are: PS5 US plug order # [redacted]7-[redacted]6 and the unauthorized order # [redacted]4-[redacted]3. I have attached a photo of the email I received regarding the unauthorized transaction. Your prompt attention to this matter is appreciated. Thank you, William.

Hello, I updated my payment method yesterday, but I have not received the payout for the last item I sold on StockX. The payout is still pending. Could you please let me know when I can expect to receive it or if there are any actions required on my part? Thank you. - Email associated with StockX account: [redacted] - Order #: [redacted]3-[redacted]2

I tried to buy a sneaker, but my payment failed three times. So, I ended up purchasing a similar one that went through. Strangely, after buying the second pair, I received an email confirming the first order that was supposed to have failed. Now I have two identical sneakers due to a website glitch. Strangely, despite the three failed attempts, I was charged for all of them. I need to cancel one of the sneaker orders and have the three extra charges removed since this isn't my error.