StockX Customer Service Issues

I recently received two damaged packages from UPS; the items were missing as the boxes arrived opened. UPS advised me to contact you regarding the issue. I've had multiple problems with packages recently, and I'm worried about the order scheduled for tomorrow. I've never had issues with my [redacted] previous orders over the last two years. Can you please let me know the next steps for a refund or the delivery of the NBA cards I purchased? Thank you.

Tracking Number: [redacted]26 I kindly request that StockX does not use FedEx for shipping my orders anymore. I have experienced issues with FedEx holding my packages, causing significant inconvenience. My recent package has been with FedEx for almost a week now. I would prefer if all my future StockX orders are delivered by UPS instead. The Oak Park, MI location, which made news in May [redacted] for holding packages citing COVID-19, has been a problem even before the pandemic. I personally know individuals who have worked there and have shared how packages are mishandled, stacked on walls, thrown around, or left on the floor. I have also heard similar stories from their delivery drivers. This situation is highly inconvenient for customers.

Dear Stockx Customer Service, I wanted to share some feedback regarding the new shipping company, ECMS, used for sales in Malaysia. However, there have been some challenges with shipping parcels. 1. ECMS pick-up vans arrive without prior notice, causing inconvenience when I am not at home to hand over parcels. 2. I tried to reschedule a collection to prevent any delays in shipping, but ECMS did not follow through with the arrangement. 3. Contacting ECMS, headquartered in Singapore, has proven difficult for Malaysian customers like me, based on my past experience. I kindly request a shipping extension until next Tuesday, April 13, [redacted], or to switch my shipments back to UPS for the following orders: a) [redacted]2-[redacted]1 b) [redacted]2-[redacted]1 c) [redacted]1-[redacted]0 Please contact me at the email [redacted] promptly to avoid any penalties as this situation is beyond my control. Thank you for your attention to this matter.

I ordered 1 Pair of Jordan 11 Jubilee, which was quickly shipped to StockX. After being verified there for about 3 days, the shoes have yet to be sent to me. The expected delivery window was between the 9th and the 16th of this month, however, I still haven't received them. I usually receive my purchases early when using their app, so this delay is quite surprising. I've been waiting for about 2-3 weeks now, and I hope to receive the shoes soon. If there's an issue with sending the order, I would appreciate a refund so I can order from another platform.

In December, I made a purchase of shoes from StockX. Upon receiving the shipping confirmation, I tracked my order on UPS.com and discovered it was delivered to Texas instead of Pennsylvania where I live. Contacting StockX's customer service via email, I faced a challenging process through their help site. After multiple emails, they provided a wrong tracking number and gave unclear responses to my inquiries. Unable to cancel my order, I resorted to disputing the charge with my bank. Despite my efforts and lack of response from StockX, my disputes were repeatedly denied. I simply require written confirmation that the order was not delivered to me, but StockX has not been cooperative. I feel stuck in this situation.

I purchased the Virgil Abloh x IKEA MARKERAD "MONA LISA" Backlit Artwork Multicolor but only received the mona lis itself without the frame. I was expecting the complete backlit look and was disappointed to receive just the fabric painting portion for $[redacted] without any prior indication. My order number is [redacted]0-[redacted]9. If I cannot obtain the entire product, I would like to request a refund and return due to the lack of information provided beforehand.

Buongiorno, vorrei condividere un inconveniente che ho riscontrato con StockX. Durante il mio tentativo di acquistare delle scarpe, ho ricevuto un messaggio di errore dovuto al traffico intenso sul sito, chiedendomi di riprovare. Ho seguito le istruzioni e confermato nuovamente l'acquisto, solo per rendermi conto successivamente che l'ordine era stato effettuato due volte. Al momento attuale, l'ordine non è stato ancora spedito ma è stato duplicato. Per favore, potreste aiutarmi ad annullare uno dei due ordini? Poiché ho seguito le istruzioni del sito di riprovare, la responsabilità di questo errore è in capo all'azienda. Apprezzerei qualsiasi assistenza per risolvere questa situazione. Grazie.

I accidentally ordered the wrong size of sneakers, ending up with women's shoes for kids instead of my own as a grown man. I am reaching out to cancel order number [redacted]7-[redacted]6 due to a mistake. The email linked to my StockX account is [redacted] I made an error in selecting the size and model at the time of purchase, and I urgently need this order canceled before it is shipped. I would appreciate your assistance with this matter as I am unsure of the next steps to take. Thank you.

There appears to have been an accidental order placed on my StockX account recently. I was only trying to check the shipping details and total cost of a pair of shoes when the app crashed. After reopening the app, I received an email confirmation for an order I never intended to make. The payment method listed as PayPal is confusing since I was not redirected to log in to my PayPal account during the process. The order number is [redacted] and I kindly request for it to be cancelled promptly as it was not intentional.

Hello, I purchased the Nike Dunk High Syracuse (PS) in Size 11 on May 18, [redacted]. Upon receiving the shoes, I discovered they were much smaller as "PS" indicates they are kids' sizes. I regret not paying closer attention to the description. I initially assumed "PS" was part of the shoe's name. Despite this, I must commend the fast shipping service. The shoe's quality is impressive, but I had intended to buy the men's Size 11 Nike Dunk High Syracuse. Therefore, I kindly request a refund of $[redacted].90. I still would like to purchase my preferred shoes from this website. Thank you, Ryan.

Hello, I am Anastasis Diamantopoulos, a Stock X account holder with the email [redacted] I recently sold a pair of Yeezy Zebra shoes in a size 9.5 US and need to ship them by Thursday. Unfortunately, I accidentally used my university address instead of my address in Greece where the item is located. The shipping label I received has the incorrect address for the package's location. I am concerned about fixing this issue due to shipping costs involved. My shipping address is Voreiou Ipeirou 8, Filothei, [redacted]. I hope this does not impact my account negatively and would appreciate your assistance. Thank you for your help, Anastasis Diamantopoulos

I placed an order in January [redacted], and despite it being marked as delivered, I have not received the package to this day. I reached out to my bank for a chargeback, but it was unsuccessful as the delivery company provided documents and signatures. No one in my household signed for the package, and I did not either. Additionally, the picture provided by the delivery company shows a door that is not from my house. I would appreciate assistance in obtaining a refund for this undelivered item.

This morning, I tried to list a pair of shoes to test the 35% off seller fees. Unfortunately, I mistakenly confirmed the highest bid instead of an ask. Now, it shows as a confirmed sale when I do not even own the shoes. I would like to request a refund for the buyer and cancel the sale as this was a misunderstanding. I have experience selling items on StockX and other platforms and would really appreciate your help in resolving this issue. My StockX username is Anivenk033, email is [redacted], and phone number is [redacted].

I am reaching out from Malaysia, seeking assistance with a recent experience on StockX. I placed a bid on the "Nike Air Rubber Dunk Off White" through the app, but noticed it disappeared from my bidding list unexpectedly. Subsequently, I placed the same bid again. Following this, I received a call from my bank during the night regarding potential suspicious transactions from StockX. They blocked my card as a precaution. I am unsure if my bid was successfully accepted as I did not receive any notification or email confirmation. The bid no longer appears on the app. I am concerned about the status of my bid and the inconvenience caused by my card being terminated. I would appreciate a prompt response to clarify the situation. Thank you, Melissa

I'm reaching out from Malaysia as a newbie to StockX. Yesterday, I placed a bid for a pair of "Nike Air Rubber Dunk Off White" on your app. However, upon checking later, it wasn't in my bidding list, so I bid again for the same amount. Suddenly, my bank alerted me in the middle of the night about suspicious transactions from StockX and blocked my card. I'm uncertain if my bid was successful since I didn't receive any notification or email confirming it. The bid vanished from the app. Will I be informed or provided proof of a successful bid before being charged? Dealing with the termination of my card has been inconvenient. Hoping for a prompt response. - Melissa

I need assistance with a recent accidental purchase on StockX. Earlier today, I mistakenly bought a pair of shoes when I clicked on the buy button. Due to all my information being saved on my account, the purchase went through instantly, causing distress for my family as we are financially tight. The total amount came to about $[redacted], which is a significant sum for us, leading to fear and worry. The seller has not shipped the item yet, so I kindly request to cancel the order promptly. If necessary, please reach out via email for the order details.

Hello StockX, I sent a pair of shoes for sale slightly after the shipping deadline due to having to arrange TNT FedEx pickup since there is no TNT FedEx post office in Australia where I live. Despite a delay in pickup, I wasn't home when they came, and now I'm anxious about the whereabouts of my expensive Off-White Air Force 1 shoes. I'm seeking clarification on the next steps to ensure I retrieve my shoes promptly so I can proceed with selling them. Thank you for your assistance.

Hello StockX, I need to report a issue with an order I made recently. The order Number: [redacted]6-[redacted]5 concerns a pair of shoes that I believe are fake and not authentic. I am very disappointed as I spent $[redacted].42 on sneakers that are falling apart even though they have not been worn yet. The shoebox is in its original condition and the "authentication tag" is still on, even though I have doubts about its legitimacy. Considering these shoes are supposed to be from [redacted], I expected a more thorough authentication process. I request that the seller responsible for this transaction be banned from the platform. While I do want a refund, I would prefer to keep the shoes as I still desire them even though they haven't been worn. I can provide photographic evidence if needed to support my claim. This matter is urgent to me, and I would appreciate a prompt response. Thank you, John C.

Hello, my teenage daughter mistakenly placed two orders for shoes in the wrong size. As teachers, we cannot afford this error. Despite spending hours trying to contact customer support and the bank, I have been unable to rectify the situation. I urgently need assistance to correct the order before it ships. The orders were placed less than 24 hours ago, and I am worried about the financial impact. I have been unable to find a phone number to call for help. Can someone please reach out to me to resolve this issue promptly? Thank you.

I am reaching out regarding my order from June, which FedEx did not deliver. After FedEx confirmed the package was not received, I was advised to contact StockEx for a reimbursement. I have filed a claim with FedEx and provided an email from the FedEx manager stating the non-delivery. Affirm suggested I reach out to StockEx for resolution. To move forward with either a replacement or refund, I need StockEx to follow up with FedEx regarding order Number [redacted]8–[redacted]7. I appreciate your assistance in resolving this matter promptly as I should not have to pay for an item I never received.