Sprint Corporate Care Customer Service Issues

I am writing about my experience at the Galaxy 7 phone store in Huntersville, NC. I waited for 2 hours and 35 minutes for service. I needed to upgrade my phone due to water damage, covered by Asurion, but decided to upgrade instead. Despite driving 45 miles to the nearest store, I waited an additional 2 hours and 39 minutes before speaking to someone. I mentioned that a Sprint customer representative promised to waive the activation fee and offered a phone for $10 per month, which the store employee claimed to be unaware of. I was asked for identity verification, which I provided, but then encountered password issues. The store manager was unable to assist, leaving me frustrated with the lack of resolution. Additionally, the insurance coverage offered by Asurion and Samsung's warranty limitations left me dissatisfied. As a result, I am considering switching phone providers.

In October [redacted], I filed for bankruptcy, which was later dismissed. On 11/22/[redacted], the old bankruptcy claim was removed from my account. During the bankruptcy process, I was instructed not to make any payments. However, on 11/22/[redacted], all my lines were suddenly suspended. When I contacted customer service to set up a payment arrangement, a supervisor asked for $[redacted], but attempts to process the payment using new credit card information resulted in errors on Sprint's system. Despite the transactions hitting my account, they weren't reflected as paid to Sprint, leading to my bank freezing my account over fraud concerns. Despite promises of a call back, my lines were suspended again. I was then informed I needed to pay $[redacted] to restore services. I have requested corporate contact details numerous times without success. The lack of customer care is disappointing, and it's driving many customers away from Sprint. I've been a customer since [redacted] and even back when it was Nextel. Although my payment history isn't flawless, I have multiple lines and devices leased through the company. I am deeply dissatisfied with how my account concerns have been handled. I had hoped to arrange payment and continue as a loyal customer, but the lack of effort to retain me has led me to seek transferring my number to a different provider and request a final bill be sent to me. I intend to take my business where my loyalty is valued. Thank you.

Hi there, I am Wendy Miller. Today, I picked up an iPhone 11 for myself and my husband, under the name of Teric Miller. We had planned to pay $50.00 each monthly for unlimited talk, text, and data for 18 months. However, due to a family misunderstanding, I do not want to be in a contract with my family. Can my husband and I proceed with the "buy one get one" deal alone? I need advice on whether to keep these phones or return them for a different service. Thank you.

I made a payment of $[redacted].00 to have my phone service reconnected. Despite receiving an email from Sprint on Friday offering to assist with the activation, my phones remain off due to the latest bill issued over a holiday weekend. Since my bank was closed Thursday and Friday, I could only access funds on Saturday to settle the bill promptly. It seems unfair that my phones are still inactive because of this recent bill, especially after making a significant payment to resolve the issue.

I've been a loyal customer for 14 years, but recently, I've faced constant technical issues. After contacting account retention, they promised to upgrade my phones and adjust my plan, giving me all the new monthly expenses. However, when they transferred me to telesales, I was informed that retention was supposed to handle this. After missing a call from Corp Care while at the hospital, there has been no follow-up as promised. Despite reaching out to retention multiple times, I keep getting passed around without a resolution.

We have been loyal customers for 8 years. However, since adding a new line, our bills have been consistently $[redacted] higher than expected. Despite visiting stores and contacting customer service, the issue persists, and our current bill stands at $[redacted]. This increase is unmanageable for my husband and myself, especially with three children and Christmas approaching. I attempted to extend the bill payment date to January 5th, but encountered difficulties. Any assistance would be greatly appreciated.

I have been a Sprint customer since September of this year. After only a month and a half of service, my Note 10 stopped working completely, displaying issues such as disappearing LTE, a missing SIM card error, frequent airplane mode changes, and constant self-powering off and on. When I tried to terminate the phone due to its defects, I was informed I needed to pay off the full amount to cancel it. I find it unreasonable to have to pay for two lines when I only wanted to cancel one due to a faulty device. I added another line hoping to avoid the termination fee for the initial defective line. I did not opt for insurance, so I am now left with a non-functioning phone and the burden of paying for it. Despite sending it to Samsung for repair, I did not receive a replacement and am now facing the dilemma of settling payments for a malfunctioning device. I seek assistance to terminate the line without incurring additional fees due to the phone's defects. Thank you for any help regarding this situation as I am fairly new to Sprint. Sincerely, Matthew K.

I am in need of a new iPhone 8 Plus. I have encountered two defective pre-owned devices within the past 3 days, which is the duration of my service so far. Both devices are experiencing hardware issues such as problems with call waiting, inability to make three-way calls, and call forwarding. After visiting a nearby Sprint store, the technicians and store manager confirmed the defective hardware. I am hesitant to make another down payment considering the ongoing issue with receiving faulty devices. I am willing to pay a slightly higher monthly payment instead.

I have spent over 60 hours on the phone with your customer care support in the past week, and unfortunately, no progress has been made. I am extremely frustrated with the situation and feel like my concerns are not being addressed. After being a loyal customer for over a decade, I am disappointed with the unnecessary charges on my bill. I am desperate for a resolution, as it seems that my concerns are not being taken seriously. If this issue is not resolved promptly, I will have no choice but to seek assistance elsewhere.

I recently discovered an unexpected increase of about $70 on my Sprint bill despite being assured by a former employee that it wouldn't go up. The store manager promised to escalate the issue to corporate, informing me that I would be contacted within 72 hours. However, a week passed without any communication. After numerous attempts to reach out and leaving voicemails, I was eventually able to speak with the manager again. He admitted he hadn't escalated the matter yet but assured me he would do so promptly. I was promised a response within 72 hours, which was before Thanksgiving.

I have attempted to have my iPhone 7 screen fixed several times since November. Unfortunately, the repair stores I visited either did not have the screen in stock or were not performing repairs (Dorchester). Now, the screen is severely damaged, and my phone is beyond repair. I am incredibly frustrated because I pay a significant amount each month for my account and see better offers provided to new customers. After being a customer for over 20 years, I am contemplating switching services.

I bought two i10 cell phones from Sprint thinking I could sell my old i7. Sprint assured me that they had cleared the i7, so I listed it on eBay. However, the buyer complained that the phone was locked. As a 75-year-old woman, I am not tech-savvy and simply wanted to upgrade my phone. The buyer's accusations are distressing, as I purchased the i7 for $[redacted] from a Sprint store. I am now facing having to return the money with doubts cast on my honesty. I believe the responsibility lies with the manager at the Greenbrier, Chesapeake, VA store. Any assistance would be greatly appreciated.

I placed an order to find out the shipping cost, but there was no option to cancel it. After contacting a representative to cancel the order, it was still processed. I returned the package and received another order I did not request. I contacted them, explained the situation, and requested a refund for both orders. They claim I needed to cancel within 8 hours, but I canceled as soon as I could reach them. I urge them to refund the money for both orders promptly as I have changed my bank account to prevent further charges for items I returned and did not order.

Hello, I have been experiencing ongoing account issues with Sprint since March last year. Despite attempts to resolve it in March and September, problems persisted. In October, it was supposedly fixed, but I am now facing bill discrepancies with back charges for phone lines I don't own. As a loyal customer since [redacted], I have multiple Sprint services, including multi-line, secured Wi-Fi, and Samsung devices. The technical support for these combined products has been inadequate, leading to confusion and incorrect instructions. I urgently need help from an experienced technician to rectify the billing errors and address the device issues efficiently. The complexities of managing multiple services such as Google Voice, G Suite, work profiles, and secure folders require an expert's intervention. Please contact me at [redacted] as email communication is not preferable in this matter. Kindly connect me with a competent individual who can take charge of restoring my devices and resolving the billing discrepancies promptly. Thank you for your attention to this urgent matter.

My account was compromised on December 15th, and despite not being directly affiliated with Boost, I understand you have ownership. The hackers canceled my phone number, which I've had for 11 years and is crucial to my business. This number is linked to important communications and even shows up under my name in background checks, impacting my employees' job security. I've reached out multiple times over the past 8 days, including visits to the store I usually purchase phones from. If this issue isn't resolved soon, it could have severe financial consequences for both myself and the families of my five employees.

I am frustrated that money was withdrawn from my account despite being promised a refund of $[redacted].23. A representative mentioned a refund due on December 12 but I have not received anything yet. I found the suggestion to restart service with Sprint insensitive. I am awaiting the refund check in the mail. Thank you for addressing this matter. - Mrs. R.

To Whom It May Concern, I recently signed up with Sprint at the Modesto CA location on Oakdale Rd. Working with Paige, I was assured no contract was in place, and that cancellation is possible at any time. I was encouraged to get 6 lines with the assurance of flexibility. However, the service was not satisfactory for my husband who needs coverage in the Bay Area. Upon cancelling, I was shocked to learn of the hefty cancellation fees totaling over $[redacted]. I am displeased by the lack of transparency and am considering legal action. Multiple witnesses can confirm the promises made. I seek the removal of these erroneous charges. Please reach me at [redacted] or email me at [redacted] for a prompt resolution. Thank you for your attention to this urgent matter. Regards, Guylann Hendrix

I am a Sprint customer and on December 24th, which was Christmas Eve, everyone was rushing to do their last-minute shopping. My son, A.Y., who is the account holder, and I were walking in the parking lot when his phone fell to the ground. As he went to pick it up, a car speeding through the lot almost hit him and ran over the phone, shattering it. I was unhappy with the service we received at the Sprint store when we explained what happened to the manager. He claimed there was nothing he could do since the phone physically was not present to be returned. Despite my explanations, the manager became loud and rude, prompting me to remove myself from the situation. Unfortunately, he also asked my son to leave the store, refusing to help him get a new phone. This situation is unfair to my son as he needs a phone for work as a supervisor on call. I have been trying to find a phone number to contact someone in corporate to resolve this issue. Any assistance in getting my son a new phone would be greatly appreciated.

I have been a customer for 20 years, never asked for anything until now. Unfortunately, my ex destroyed both of my phones during an incident, and I had to purchase a new phone promptly due to work commitments. I paid my lease as agreed, only to be informed later that I owe $[redacted] for each phone, a detail that was never clearly explained to me. Considering my long-standing loyalty and the significant amount I have spent over the years (estimated at least $30,[redacted]), I kindly request for the $[redacted] charges for each phone to be waived from my account. It's disheartening to feel disregarded after being a dedicated customer for two decades. I would appreciate a resolution to this matter or else I may need to reconsider my loyalty.

I recently purchased a used Kyocera Hydro Sprint cell phone, hoping to activate it with my Sprint account at my local store. Unfortunately, the store was unable to assist me and cited unclear reasons related to Sprint's policies. Subsequently, when I tried to purchase another Kyocera Hydro and verified the MEID number with Sprint beforehand, I encountered the same issue. It is puzzling why a functioning Sprint-branded phone with a Sprint SIM card cannot be activated. I am unsure if this stems from security measures, technical constraints, company policies, or a requirement to only use phones bought directly from Sprint. This situation has left me feeling that Sprint's reluctance to activate phones not purchased through them may be driven by profit motives. Additionally, the lack of guidance on buying used phones from Sprint is frustrating, especially given their capabilities in reintegrating devices into their network. I believe individuals would be willing to pay a reasonable fee for a service that addresses these activation challenges.