Sprint Corporate Care Customer Service Issues

I've been using Sprint for three months now. About a month in, I had trouble receiving texts from iPhone users. After a couple of calls with a Sprint representative, the issue got fixed. However, I've not been satisfied with the service. I attempted to cancel about a month into the contract but was informed to pay off my devices first. Sprint promotes [redacted]% satisfaction, yet I haven't felt that way. I'd like to cancel my service, hand in my watch and phone in perfect condition with their boxes. I just want to return my devices and end my subscription.

I recently switched from AT&T to Sprint and was promised a gift card along with the payment for my phone from AT&T. However, after receiving two gift cards and using them due to their expiration date, I am now receiving bills from AT&T despite being assured that Sprint had taken care of it. I was also misled into purchasing additional phones that I do not use. The lack of consistency and communication within your company has resulted in a frustrating experience for me. Despite surrendering the phones at a Sprint office, I am faced with a hefty bill. The gift cards I received did not even cover the cost of the AT&T phone. The constant back-and-forth between departments has been exhausting, as no one seems to have the full picture of my situation. I am hoping for a resolution and better communication to avoid further complications.

On Friday, October 11, I visited the new Sprint store on Richland Avenue in York, PA. The store manager, Adam Z, informed me about a deal on the iPhone 11, where if you traded in your phone, the new phone would be half off at $[redacted], payable at $14.58 a month until paid off. I was pleased with the offer and planned to return the next day to avail of it. However, upon returning, I was informed that the deal had changed overnight. Initially, my iPhone 6 Plus was eligible for the promotion, but it had been altered to only include customers with an iPhone 8 or newer. I believe I should still qualify for the deal as I was not made aware of the possible changes. I have been a loyal Sprint customer with five lines for a long time, and I kindly request that you honor the promotion available on October 11. Thank you for your attention to this matter.

As a new customer, I recently had a poor experience with this company. I placed an order for a Samsung Galaxy 9 Plus on October 8, but received a Samsung Galaxy 9 on October 10 instead. Despite explaining my preference for phones with larger screens during the initial order, I was still sent the incorrect device. The customer service I have received has been disappointing, with broken promises and being transferred between multiple departments without any resolution. I believe that as a new customer, I should be treated more fairly and efficiently. All I am asking for is to receive the correct phones without any further complications. Additionally, I have already made an initial down payment and being asked for another, which is unnecessary given the circumstances.

We have been billed since February 17th for two extra phones and two lines we did not request. My son clearly stated he did not want them. Recently, our bill started increasing, prompting another call where we were informed we were being charged for the unauthorized phones and lines. Despite supposed cancellation in August [redacted], we continued to be charged until I proactively called and discovered we were still paying for a total of five lines with two extra phones. This has been ongoing since February [redacted]. Therefore, we are seeking a refund for the erroneous charges. We prefer a refund rather than a credit on our bill. We expect a swift resolution to this matter. Thank you.

I had a lengthy but straightforward experience recently. On October 2, [redacted], I upgraded two phones. One at the Watauga, TX store (line [redacted]) had excellent service from an outstanding young man. At the same time, my other son was getting an upgrade at the store in Norman, OK (line [redacted]) but faced issues with the promotion not being honored. Despite efforts from the TX employee, the correct promotion code wasn't accepted. Consequently, I ended up with one phone at $20.83 a month and the other at $29.00. Unfortunately, my son didn't receive the full package for his new phone, including the box, cords, and charger cube. Despite multiple visits and assurances from the store manager, Jose, the missing items were not provided. When I spoke with Nathan, the customer service was lacking, and the situation with my son's missing items was not handled properly. I've been a loyal Sprint customer with great experiences in other stores but am disappointed with this recent issue that I hope can be resolved positively.

I have been a Sprint customer for over 17 years. I have been seeking assistance with my account for an extended period without success. Despite having multiple lines in the past, as contracts end, I have been moving them to other providers. I have repeatedly asked my Sprint representative to reach out to me, but to no avail. I have already canceled half of my account and I am considering canceling the rest. Before I switch to another provider, I wanted to give Sprint a chance to help. I am looking for a representative to visit my office and discuss new phone and tablet options with a great plan for my company. If this is not feasible, that's okay as well. Other providers like Verizon, T-Mobile, Cricket, Boost, Xfinity have already visited my office to offer proposals. Please contact me at [redacted].

I contacted Sprint regarding my closed account, which is now with a collection agency due to switching providers. The agency requested a return label and bag for a device, but after two weeks, I hadn't received it. When I followed up, they mentioned my unit number was missing from the account. Sprint was unhelpful, with agents and a supervisor providing no assistance and being rude. Despite explaining the issue, I still lack the necessary information and support. I am seeking a top supervisor to address this matter promptly.

I terminated my service due to poor quality. Communication was impossible. After only 2 months, we gave up. It's concerning in case of an emergency. Upon canceling, I was informed of a $[redacted] per line fee, which conflicts with the contract terms on the website stating a maximum of $[redacted] for Advanced Devices or $[redacted] for others. The demand for over $[redacted] for unreturned phones after just 2 months is unreasonable. Customer service was unhelpful and even intimidating. I am considering sharing my experience to highlight the inadequacies in your service and support. I refuse to pay such an exorbitant amount for a canceled service.

When I upgraded my phone, I was informed that my payment would be $26, but now my bill shows $59 for the lease, which contradicts what was promised. I was supposed to pay $49 for my tablet with a $20 reduction, which was done correctly. However, the upgrade policy states I should pay $26 for my Note 10+, but I was charged $[redacted] for a damaged phone that was not supposed to occur. Despite requesting a reversal, it hasn't been resolved, leading to higher bills that are affecting my business. I followed up about the misrepresented deals promised by the sales representative, who assured me a call back within two weeks. It has been over two weeks, and I haven't received any response. I urgently need this matter rectified to avoid switching to another provider in the next 24 hours.

Hello, I am Candise Lassus, a loyal customer of Sprint for over 9 years. On June 15, [redacted], I visited my local Sprint store to upgrade my phone for line [redacted]. After a recommendation at the store, I decided to add a new line and deactivate the line [redacted]. Despite my actions, I noticed 5 months later that line [redacted] was still on my bill, which I attributed to the recent changes in my plan. I contacted customer service and received credits for the error, with assurances that the issue would be resolved. However, 18 months later, I discovered that line [redacted] was still active. Despite several attempts to rectify the situation through multiple calls and chats with different agents, the problem persists. I feel deceived and frustrated by Sprint's inability to address this ongoing issue. I have taken steps to address this matter formally and will not tolerate being overcharged or misled any longer.

I am experiencing issues with my phone from a company. I have had a faulty phone for three weeks with a green screen, and they want me to pay $[redacted] for a new phone through insurance, which doesn't seem fair. I have been a loyal customer and pay my bills on time. I also have an Apple tablet that needed fixing after two months. They promised a $50 credit, but I haven't used my phone or tablet. I feel let down by their service and am considering switching providers. I would appreciate a prompt response. Additionally, can you provide me with the company president's email address so I can address these concerns directly? Thank you.

My spouse and I visited the Sprint store at [redacted] N San Fernando Blvd, Burbank, CA [redacted], on June 30, [redacted], to address a connection problem. The staff member could not provide a solution for the issue. When we asked about cancellation procedures and fees, we were told that we could receive gift items as valued customers. We were under the impression that these items were gifts and were not aware of any lease agreement. We only discovered the unauthorized lease and charge of $27.93 in October [redacted] when I contacted Sprint customer service about the charge. Sprint provided a copy of the unauthorized lease, which had no legitimate signatures. Upon further investigation, it was found that the lease had not been signed by us at all. Despite our efforts to resolve the matter, we have been unsuccessful. We are seeking the following resolutions: 1) An investigation into the sales practices at the store 2) Refund of all charges since 06/30/[redacted] 3) Halting the $27.93 monthly fee once the items are returned: Harman Kardon ONYX Studio 5 Black and JBL FLIP 4 Teal We eagerly await your response.

My spouse and I visited the Sprint store at [redacted] N San Fernando Blvd, Burbank, CA [redacted], on June 30, [redacted], to address a connection problem. The representative couldn't provide a solution for the issue. While asking about cancellation fees, we were told we could get gift items as loyal clients. We were under the impression the items were gifts, not part of a lease agreement, until we noticed an unauthorized charge of $27.93 in October [redacted]. Despite multiple attempts, we haven't been able to resolve the issue. We're requesting a fraud investigation at the store, a refund of charges since 06/30/[redacted], and to postpone the $27.93 monthly fee until we return the Harman Kardon ONYX Studio 5 Black and JBL FLIP 4 Teal items. We are eager for your response.

Yesterday, I encountered a problem with my autopay and applying credits to my bill despite assurances the issue was resolved. I was promised an iPad 7th gen for just the sales tax if I contacted a specific sales number, but after calling, I was informed this offer did not exist, and I had to pay $83 for the iPad. This situation has left me questioning the reliability of Sprint representatives. The autopay problem persists, and the promised resolution and credits are not effective. Additionally, I was misled about the downpayment for the iPad. I was informed that the sales department would waive the downpayment and send me the iPad, but this turned out to be untrue. I am seeking clarification on whether there is a manual way to eliminate the downpayment.

I had a Sprint account from September 12th to the 24th but canceled it within the 30-day satisfaction guarantee due to numerous issues. Despite this, my checking account is still being charged for services that are no longer active as of November 15th. Despite multiple failed attempts to resolve this with customer service, the issue persists, leading me to consider legal action to rectify the situation. It is unacceptable for Sprint to try to collect payments for an account already closed, and I am prepared to seek legal assistance to address this matter seriously. Despite assurances from Sprint's customer service that the problem would be fixed, it remains unresolved to this day.

I have been a Sprint customer for approximately 9 years. Last month, I upgraded all three phones on my contract. Two were on the iPhone Forever plan, and one on a Samsung. I upgraded all three to newer iPhone versions online, including purchasing insurance for each one. I received the phones at different times, activated them, and sent back the old ones using the provided return kit. Despite their perfect condition, Sprint claimed two of the returned phones were broken and charged me. I've requested evidence and details multiple times, but have not received a response, leaving me frustrated. My bill now shows a significant charge, and I'm considering switching providers if this matter isn't resolved, as I refuse to pay for something I didn't damage. I hope for assistance to resolve this issue promptly.

I need assistance with a recurring issue regarding my phone bill. Despite being authorized on my friend's account and consistently paying his wife each month, I recently discovered the bill is consistently a month behind. Due to being diagnosed with Pneumonia, I made a payment arrangement and partially paid, but was delayed on the second payment. When attempting to call today to pay $30 of the $40 due, I encountered difficulties with the customer service representative. I would appreciate speaking with someone proficient in English regarding this matter as I fear losing the ability to make payment arrangements. Additionally, I have an outstanding technical issue with my phone that tech support was meant to address but never did. Any help would be greatly appreciated. Thank you. Michelle L.

I am facing an issue where Sprint has locked my phone and is unwilling to unlock it. My bank has sent a verification code to my phone, which I need to access my account and pay bills. Sprint claims I owe a significant amount due to my lost phone for two and a half months. They have escalated the issue to a collection agency. I am a 74-year-old Vietnam Era Veteran with an MBA and CMA qualifications, currently battling Parkinson's Disease. Your prompt assistance is crucial in helping me resolve this matter before I escalate it further.

I am a Boost Mobile customer trying to switch to Sprint. After reading some articles, I learned I could switch using just a SIM card. I also want to port a different carrier to Sprint, making two phones on my line. Today, I encountered difficulties with people falsely claiming to be supervisors or managers. They are unhelpful and keep directing me back to Boost. I cannot reach Sprint customer care despite numerous attempts. My issue with porting and getting only a SIM card remains unresolved. I have not spoken to any care representative, manager, or supervisor to address my concerns. This experience has been frustrating, and I need assistance from someone at this company.