Sprint Corporate Care Customer Service Issues

I recently arranged a payment plan with Sprint, but encountered issues as the plan wasn't properly set up resulting in my daughter's phone being shut off. Despite making the initial payment, I was informed by a representative that the plan wasn't established. The agent acknowledged the payment and scheduled the remaining balance to be withdrawn from my checking account on 9/6/[redacted]. Today, I received a call claiming the balance was unpaid and that the corporate's involvement made it a promise to pay, which was not clarified to me initially. The agent's rude behavior and blaming me for the situation left me frustrated. Despite being a loyal customer for years, transitioning from a business to a personal plan has led to numerous service issues since February. As a cancer patient, the stress caused by these ongoing problems is hindering my recovery. I plan to file a complaint with the FCC regarding this matter.

I was setting up a new service account at a Best Buy in Ft. Myers, Florida, when a fraud alert appeared. I called in with an associate, who mentioned fraudulent activity and advised me to visit sprint.com/fraud. I lack a police report or any documentation that I knew about this account previously. I need assistance on how to complete the packet fully. Any help is appreciated because if this is a false account, I want to shut it down promptly to prevent any negative impact on my credit.

While traveling in Europe, my phone, which I paid off in [redacted] and thought was unlocked, appeared to be locked. Before my trip, I confirmed with Sprint that my device was unlocked but encountered no service upon arriving in England, leading to a distressing experience where I had no connectivity, not even for emergencies. After multiple frustrating hours of trying to resolve the issue via email with Sprint, it turned out my phone wasn't unlocked as promised. I even had to purchase a European Vodafone SIM card as a workaround. Despite eventually unlocking the phone back in the U.S., the ordeal cost me time, money, and peace of mind. I've since switched to Consumer Cellular, but Sprint has not yet released my number. The mismanagement of this situation has left me feeling dissatisfied and I expect a refund of £9 deducted from my final bill. Sprint's poor handling of my concerns and the inconvenience I faced during my trip highlight their subpar service and lackluster customer support.

I have five lines, and I have not had any service in my area for the past two and a half weeks. I have called several times and was given different dates for when it would be fixed: first Saturday the 6th, then Tuesday the 9th, and today, Friday the 13th. When I called today, I was told that they have not been able to work on the tower due to heavy flooding. I am confused because I live 4 miles from the tower, and there has been no heavy flooding in my area. I feel like I am not getting the full story, and I just want some answers as to why I have been given inaccurate information. I need my service restored, especially since I am being asked to pay my bill.

I reside in Eldorado, IL and was drawn to your service after seeing your commercial. I called Sprint and was directed to go to Evansville to complete my order, which was difficult due to my disability. After a [redacted]-mile round trip, I was disappointed to only be given another corporate number. Despite these challenges, I persisted in trying to obtain your service. However, upon receiving my Evansville number, I encountered issues with the coverage in my area ([redacted]). I faced dropped calls and high data usage, with no coverage in Eldorado. After numerous attempts to resolve this issue, I have paid over $[redacted] without receiving proper service. Though my bill may be overdue, I rely on my phone for essential needs due to my disability, including emergencies. Despite informing several customer service representatives that I am willing to return the LGQ710ALBLK kit, the problem persists. I seek a refund to cover additional costs incurred due to the lack of service. I have tried reaching out for assistance today without success. My advocate, Leitha Vaughn, was put on hold for over an hour and eventually hung up on. I am unsatisfied with the service provided and would like a refund as per your satisfaction guarantee. Please address this promptly. Thank you. Sincerely, Robert Rich

I am attempting to add a line for an iPhone 11 to my account. After being on the phone since 3 pm, I was given a price that was not what I expected. I have been on hold for hours, been transferred multiple times, and experienced disconnections regularly. Today, I discovered I have been overpaying for an unused tablet. I've been a loyal customer since January [redacted]. After expressing my frustration and threat to switch to another provider, the supervisor's attitude was unappreciated. Customer service experiences like this are common whenever I try to make changes to my account. I seek a resolution to this ongoing issue and hope for better service in the future.

I need help with my account balance issue as it shows over $[redacted], which I believe is incorrect. After upgrading our phones, I realized one of the upgrades was wrong - I upgraded to the iPhone 11 Pro Max 64GB in midnight green when I meant to get the iPhone 11 Pro 64GB in the same color. A Sprint agent assisted me in canceling the incorrect order for the Pro Max but couldn't place a new order for the Pro. I've been told a ticket would be submitted for this issue. I have more details to share, but I'll wait to discuss with the agent. I look forward to resolving all the problems with my account. Thank you.

I signed up with Sprint was informed I would be on the $25 plan if I purchased an LG Stylo 4. However, I have paid $80 for two consecutive months. After learning about a class action lawsuit, I attempted to resolve this with Sprint over a 2 1/2-hour phone call where they claimed to have credited me $25, yet my bill remains $80. I am frustrated and seeking resolution. Please contact me today to address this issue and provide appropriate compensation for the inconvenience and misinformation I have experienced.

I was advised to purchase the LG Stylo 4 while in France. I enrolled in the $25 Kickstart plan for 2 months, paying $80. I spent over 2 hours on the phone yesterday clarifying that my phone bill would be covered and that I would receive a $25 credit to upgrade to the Stylo 5. None of the promises have been fulfilled. I am frustrated and considering joining a class action lawsuit. I insist on receiving what was promised: overnight delivery of the Stylo 5 and the $25 plan I initially selected. I expect to receive what is rightfully owed to me promptly.

Hello, I'm Matthew Curto, a long-time Sprint Customer since [redacted]. I encountered some challenges recently that caused me to fall behind on my bill. Despite my efforts, the situation escalated when two credit card payments were inadvertently pulled by my ex-wife, resulting in a serious past due state. I've been in contact with customer service, but unfortunately, their assistance has been lacking and, at times, discourteous. This frustrating experience has led me to question my loyalty to Sprint. Regrettably, due to my account status, I cannot make a cash payment in-store or easily process phone payments without a credit card. I seek guidance on resolving this matter promptly. Thank you for your attention to this issue. Matt

Since switching from Verizon to Sprint less than two months ago, I have encountered numerous issues. I've spent hours on the phone, two weeks daily at one point, and even spent six hours at a Sprint store in one day. There was a ten-day period without a working phone when Sprint promised it would only be 48 hours. Each time I contact them to resolve a problem, it seems to create two more. Currently, my bill is incorrect, and I discovered there is a third device on my bill that I never had, causing my bill to double. I've lost work hours and missed time with my family for two months because Sprint cannot seem to rectify their mistakes. This level of service is unacceptable.

Since September 21, I settled my final bill which included the lease-to-own for my iPhone 8 Plus. After being transferred to the unlocking department and being informed that the unlocking process would take 24 to 48 hours, I was content as my service was set to terminate on October 1. However, today marks 14 days later, and my phone remains unlocked despite being assured 12 times it was completed. I have switched SIM cards numerous times without success, leading me to endure two weeks without service until I had to purchase a new phone to resume my service. As a loyal 20-year customer who has spent over $60,[redacted] on Sprint bills, I am disappointed in the lack of assistance in unlocking the phone I rightfully bought. I estimate I have dedicated close to 8 hours trying to resolve this matter, which has been a frustrating experience. I just wish to receive what I paid for.

I took my mom to the Sprint store in Fairview Heights, IL to set up her phone service. One of the managers, who was wearing a headband with untidy hair, had a poor attitude when we asked about the phone. After questioning if he was a manager, he rudely repeated my words back to me. I was shocked by his behavior and feel that Sprint would not approve of this conduct. Moreover, none of the staff greeted customers upon entering the store. The overall service was terrible and the manager's behavior reflects poorly on the store management.

I have an account under my brother-in-law's name, and after breaking my phone without Apple Care insurance, I purchased a new one. I was promised he would receive a $[redacted] gift card, but it never arrived. Despite having Apple Care now, I was told at Apple Store that replacing my phone would cost $[redacted] due to a misunderstanding by Sprint. After contacting them, they agreed to correct the charge to $[redacted] but haven't done so yet. Despite multiple calls and visits to Apple and Sprint, the issue remains unresolved. My brother-in-law, a long-time Sprint customer, also has had his share of issues with them. I am considering convincing him to switch providers due to this ongoing problem. It's frustrating to face such disrespectful treatment and lack of accountability. I am left without compensation for the time lost at work due to Sprint's mistakes and delays. It's a disappointing and tiring experience dealing with their poor service.

I recently needed to switch devices with my Sprint prepaid account after purchasing a new phone. After paying my bill on time, I was informed that Boost had to handle the device switch due to the merger. Boost directed me back to Sprint, as they were unable to assist. Even after multiple calls and no resolution, I was asked to pay again for the device switch. I paid $72.33 in the morning, only to be asked for an additional $50 later on. This situation was frustrating as I was assured by a Sprint representative that I wouldn't need to pay twice. The lack of clarity from both companies is disappointing, and I am seeking a refund for the extra charges or considering legal action.

Good afternoon, I am seeking a callback regarding significant issues and errors that have occurred during my interactions with Sprint's customer service and tech support. This frustrating situation has persisted for 3 to 4 months without any resolution. Despite being transferred to different departments, no solutions have been provided. I am extremely frustrated and considering reaching out to the BBB, Attorney General, and FTC to file formal complaints. I have been given false information, and it is unacceptable for Sprint to expect payment for services I have not received in full. I kindly request a prompt callback to address these unresolved issues. Thank you.

I ordered 2 S10's online and went to the store to pick them up, but the account was flagged for fraud. The store representative requested 3 forms of my ID and advised calling Sprint. After contacting Sprint twice and being told everything was fine, I returned to the store with my IDs and proof of address. Despite this, I was informed that the order was canceled, and I needed to start a new one. Frustrated, we decided to cancel altogether and requested a refund of $[redacted]. However, we haven't received the refund yet, and the explanations from the store and Sprint have been vague, only assuring us that everything should be resolved.

I've been experiencing ongoing problems with charging and battery on my Samsung Galaxy 8. I've made six trips to the Washington PA store, the only one with service technicians. They were going to replace the phone but determined it was just the battery. Now my phone is unresponsive, just flashing without charging. I'm frustrated having to make an hour-long trip repeatedly for the same issue.

I am in desperate need of a new phone as mine is currently malfunctioning. I have been experiencing severe issues with the service for the past 8 months, leaving me without a functioning phone for work. Although I am able to pay the bill this weekend, I am unable to obtain a new phone until the bill is paid. I am pleading for an override or any assistance possible. Despite having previous discussions with the success team manager, I am now unable to locate her. I simply wish to use my phone. Please, I am relying on this more than an addict needs drugs. It is my lifeline.

During a visit to Sam’s Club, my husband and I engaged with the Sprint Representative to inquire about new phones. Despite expressing our decision to stick with our existing plan and not proceed with any changes, we discovered the representative had altered our plan without consent. Subsequently, a package arrived for the return of my phone. Contacting Customer Service only led to disappointment as they claimed there was nothing they could do due to the plan alteration. We have been loyal customers for years and are disheartened by the lack of assistance we received. I have additional grievances to address but may do so at a later time.